|
Veda of Bethany, OK April 23, 2009
it sucks that you get 100 sheets out of 1 color ink cartirage, one page is a printed sheet telling about the job you have printed. so you use half of the ink you paid for to printer a confirmation page wasting you ink. Barbara of Cambridge, MD March 25, 2009
Barbara of Cambridge MD (03/25/09)
This is a followup complaint I had registered against Dell computers. I made a printer purchase in Sep08 and part of my order was to be a 25 coupon to Staples, which to this day I have never received. They claim (every person I have had contact with) that all were mailed and there are not any more. This last person above I just spoke with is now offering me a 25 Dell.com coupon, but in order to use it, I must spend more than 25. So I told her to kiss my you-know-what and go to you-know-where, due to the frustration these people have caused me; it pushed the envelope for me. Then I hung up.
This person is supposed to be part of the upper echelon in their customer service, who I could barely understand due to her lack of proper use of the English language. This is also irritating when the only people I have dealt have names I can hardly pronounce. It is as much principle as anything, which this company lacks.
Total frustration from making many calls and numerous enails, and still no resolution that is fair to me. Virginia's of Cahokia, IL March 9, 2009
Virginia's of Cahokia IL (03/09/09)
On January 28 we ordered a Dell toner for our Dell Laser Model 1710n printer. A few days later we received a toner for a Dell Laser Model 1720. We called dell and the person we spoke to arranged for delivery of the right toner and was supposed to send us documents with which to return the wrong one. We did receive the right toner just a day or so later but we never received the documentation with which we could return the wrong one. We are an income tax preparation service and as you might expect we are very busy this time of year. We did not even realize that we had not received the materials to return the item until our accountant was paying our bills and enquired as to why we had two purchases for the same amount from Dell.
At that time we called too find out why we had not received the promised material and we were met with a person whom we could barely understand telling us we were stuck with the toner even though it was there mistake in the first place because a 21 day time period for returns had lapsed. We explained that we had never received the material they told us we had to have to make the return and were told that that did not matter we were just stuck with it. In thirty years of being in business I have never heard a company the size of Dell trying to pull such a trivial stunt with a loyal customer. They have lost this customer and we will make it our mission to make everyone we know aware of the rotten customer service they can expect from Dell.
Ellen of Pollock, ID March 4, 2009
Ellen of Pollock ID (03/04/09)
i ordered, & received, 4 new ink cartridges on 012609. One of the color carts was defective and only printed in greens. I emailed Dell to see if I could do something or would they exchange te cart..after sevetral emails, I was told call Tech Support & given a number. I sent another email and ask how hard t would be to replace adefectve cart. I was again emailed and told to call. So I did.
40 minutes later 10 transfer 10 sales spiel and 9 so called techs, they hung up on me. You can not have their carts refilled as the printer will not use refills. I'll never buy Dell Products again.
Had to replace the cart, am out the price of an expensive cart. 'they do not last very long either Elaine of Pasadena, CA March 2, 2009
Elaine of Pasadena CA (03/02/09)
I ordered a photo ink cartdridge from their website a little over a month ago and today i tried replacing my old color cartridge with the new one only to find out it doesnt fit. I called Dell and they are telling me the photo cartdridge should replace the black and white one and i need to purchase a separate color ink cartridge. So basically they are misrepresenting this product online.
If you read their product description it reads: Highlights Perfect for high quality photos with a greater range of color Turn your select Dell Printer into a 6-color printer Overview The Photo Print Cartridge from Dell is specifically designed for the Dell Printer. It produces high quality photos with a greater range of color. You can turn your Dell Photo Printer into a 6-color printer with this photo cartridge. Consumable Type Print cartridge (photo) Printing Technology Ink-jet Color Photo color
Where on here does it make it known and clear to us the consumers that this is NOT a color ink cartridge and that it only enhances the colors by working hand in hand with your existing color ink cartridge? This is very confusing and desceiving to consumers and they will not even exchange the product for the correct one because i was supposed to figure this out on my own before their 21 day return/exchange policy and when i explained that not until today I ran out of my color ink. Cart. and noticed something wasnt right the rep pretty much said to bad you need to place a new order!
I have ordered at least 3 laptops from these guys and I cannot believe this is the type of customer service they provide, nor feel is right for them to misrepresent a product that eventhough its a small, inexpensive product its none the less desceiving and will benefit their pockets at the end. I am very very upset and disappointed
There is no physical damage and i cant lie and say its affecting my pockets to a major extent but this is about the principle. It is not right that consumers have to end up dishing out more money to pay for something that was misrepresented on their website to begin with. This is not acceptable and the least they can do is replace the product with the correct one and of course changing their wording on the product description so that people know exactly what they are purchasing. Sarah of Como, OTHER February 9, 2009
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
| 
Print This 
Email This
• 
