NEWS    RECALLS    COMPLAINT FORM    SCAM ALERTS   RESOURCES  
Small Claims Guide   Class Actions   Lemon Laws   FAQ   Newsletters  
Share


Complain about a product or service

Automotive    Education    Employment    Electronics    Family    Finance    Health    Homeowners    Insurance    Pets    Shopping    Travel     Print This     Email This    



COMPUTERS   Systems   Software   Accessories, Components   Service   ISPs

Dell Printers





Dell Computers
Advertising
Credit Card Fraud
Dell Finance
"No-Interest" Offers
Rebates
Restocking Fee
Sales Practices
"Surprise" Loans

Service
Customer Service
Tech Support
30-Day Return Policy
Warranty
Extended Warranty

Products
Laptops
Printers
Plasma TV

Customers
Deployed Military
Small Business Customers
Dell Defenders

---
News
Dell To Pay New York $4 Million In Fraud Charges Settlement
Dell Flubs Online Prices
Dell to Pay $3.3 Million to Resolve Deceptive Practice Claims
Judge Rules Dell Deceived Consumers
Dell Closes Sales Kiosks
Wal-Mart To Sell Dell Computers
New York Sues Dell on Consumer Fraud Charges
Dell Breaks Microsoft Stranglehold
Dell Settles Class Action Over Financing Practices
Dell Recalls Notebook Computer Batteries
Chinese Consumers Sue Dell
"Exploding" Dell Laptop Destroys Truck, Imperils Outsdoorsmen
Dell Denies It Knew of Overheating Battery Problem for Years
Dell Cuts Rebate Program Amid Complaints
Seeking Sizzle, Dell Goes Alien
Dell Sales & Earnings Down, Complaints Up
Computer Vendors Charge More For Less Service
Class Action Accuses Dell of Defrauding Customers
---
Recalls
Dell Recalls Notebook Computer Batteries
Dell Recalls More Notebook AC Adapters
Dell Recalls Notebook Power Adapters
Analysis
Dell Wins Complaint Derby
To Dell & Back
Dell Talks Back

Veda of Bethany, OK April 23, 2009

it sucks that you get 100 sheets out of 1 color ink cartirage, one page is a printed sheet telling about the job you have printed. so you use half of the ink you paid for to printer a confirmation page wasting you ink.

Barbara of Cambridge, MD March 25, 2009

Barbara of Cambridge MD (03/25/09)
This is a followup complaint I had registered against Dell computers. I made a printer purchase in Sep08 and part of my order was to be a 25 coupon to Staples, which to this day I have never received. They claim (every person I have had contact with) that all were mailed and there are not any more. This last person above I just spoke with is now offering me a 25 Dell.com coupon, but in order to use it, I must spend more than 25. So I told her to kiss my you-know-what and go to you-know-where, due to the frustration these people have caused me; it pushed the envelope for me. Then I hung up.

This person is supposed to be part of the upper echelon in their customer service, who I could barely understand due to her lack of proper use of the English language. This is also irritating when the only people I have dealt have names I can hardly pronounce. It is as much principle as anything, which this company lacks.

Total frustration from making many calls and numerous enails, and still no resolution that is fair to me.

Virginia's of Cahokia, IL March 9, 2009

Virginia's of Cahokia IL (03/09/09)
On January 28 we ordered a Dell toner for our Dell Laser Model 1710n printer. A few days later we received a toner for a Dell Laser Model 1720. We called dell and the person we spoke to arranged for delivery of the right toner and was supposed to send us documents with which to return the wrong one. We did receive the right toner just a day or so later but we never received the documentation with which we could return the wrong one. We are an income tax preparation service and as you might expect we are very busy this time of year. We did not even realize that we had not received the materials to return the item until our accountant was paying our bills and enquired as to why we had two purchases for the same amount from Dell.

At that time we called too find out why we had not received the promised material and we were met with a person whom we could barely understand telling us we were stuck with the toner even though it was there mistake in the first place because a 21 day time period for returns had lapsed. We explained that we had never received the material they told us we had to have to make the return and were told that that did not matter we were just stuck with it. In thirty years of being in business I have never heard a company the size of Dell trying to pull such a trivial stunt with a loyal customer. They have lost this customer and we will make it our mission to make everyone we know aware of the rotten customer service they can expect from Dell.

Ellen of Pollock, ID March 4, 2009

Ellen of Pollock ID (03/04/09)
i ordered, & received, 4 new ink cartridges on 012609. One of the color carts was defective and only printed in greens. I emailed Dell to see if I could do something or would they exchange te cart..after sevetral emails, I was told call Tech Support & given a number. I sent another email and ask how hard t would be to replace adefectve cart. I was again emailed and told to call. So I did.

40 minutes later 10 transfer 10 sales spiel and 9 so called techs, they hung up on me. You can not have their carts refilled as the printer will not use refills. I'll never buy Dell Products again.

Had to replace the cart, am out the price of an expensive cart. 'they do not last very long either

Elaine of Pasadena, CA March 2, 2009

Elaine of Pasadena CA (03/02/09)
I ordered a photo ink cartdridge from their website a little over a month ago and today i tried replacing my old color cartridge with the new one only to find out it doesnt fit. I called Dell and they are telling me the photo cartdridge should replace the black and white one and i need to purchase a separate color ink cartridge. So basically they are misrepresenting this product online.

If you read their product description it reads: Highlights Perfect for high quality photos with a greater range of color Turn your select Dell Printer into a 6-color printer Overview The Photo Print Cartridge from Dell is specifically designed for the Dell Printer. It produces high quality photos with a greater range of color. You can turn your Dell Photo Printer into a 6-color printer with this photo cartridge. Consumable Type Print cartridge (photo) Printing Technology Ink-jet Color Photo color

Where on here does it make it known and clear to us the consumers that this is NOT a color ink cartridge and that it only enhances the colors by working hand in hand with your existing color ink cartridge? This is very confusing and desceiving to consumers and they will not even exchange the product for the correct one because i was supposed to figure this out on my own before their 21 day return/exchange policy and when i explained that not until today I ran out of my color ink. Cart. and noticed something wasnt right the rep pretty much said to bad you need to place a new order!

I have ordered at least 3 laptops from these guys and I cannot believe this is the type of customer service they provide, nor feel is right for them to misrepresent a product that eventhough its a small, inexpensive product its none the less desceiving and will benefit their pockets at the end. I am very very upset and disappointed

There is no physical damage and i cant lie and say its affecting my pockets to a major extent but this is about the principle. It is not right that consumers have to end up dishing out more money to pay for something that was misrepresented on their website to begin with. This is not acceptable and the least they can do is replace the product with the correct one and of course changing their wording on the product description so that people know exactly what they are purchasing.

Sarah of Como, OTHER February 9, 2009

 1  ...  ←Previous  2  3  4  5  Next→  ...  14 

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share

Follow us on Twitter.

FREE CONSUMER NEWSLETTERS

The Daily Consumer
Afternoons M-F

Sign up now!


Consumer News & Alerts
Every Sunday

Sign up now!





CONSUMER NEWS

SAFETY RECALLS

Back to the top |

Advertisement


Custom Search
AUTOMOTIVE
• Dealers
• Manufacturers
• Service
• Extended Warranties
• Lemon Laws
• Recalls
• Tires
• Transporters

FAMILY
• Aging
• Children, Parenting
• Recalls
• Dating
• Education
• Entertainment
• Pets
• Weddings
FINANCE
• Annuities
• Banks
• Credit Cards
• Debt Collection
• Debt Counseling
• Insurance
• Investing
• Loans
• Mortgages
• Payday Loans
• Student Loans
• Tax Prep

HEALTH
• Doctors
• Drugs, Pharmacies
• Health Clubs
• Hearing Care
• Hospitals
• Nursing Homes
• Nutrition, Diets
• Vision Care
• Weight Loss
HOUSE & HOME
• Appliances
• Cookware
• Furniture
• Home Improvements
• Lawn & Garden
• Movers
• Pools & Spas
• Realtors, Rental Agents
• Recalls
• Utilities

ELECTRONICS
• Cable TV/DBS
• Cameras
• Cell Phones
• Computers
• Home Electronics
• Internet Access
• Local Phone Service
• Long Distance
• VoIP
SHOPPING
• In-Home
• Online
• Retail Stores
• Sporting Goods
• Supermarkets
• Telemarketers

TRAVEL
• Airlines
• Bus Lines
• Car Rental
• Cruises
• Hotels
• Travel Agents
• Trains

RESOURCES
• Class Actions
• Complaint Form
• Small Claims Guide
• Lemon Laws
CONSUMER NEWS
• Latest News
• Automotive
• Telecom
• Financial
• Health
• Homeowners
• Scams
• Seniors
• Travel
• More ...

RECALLS
• Automotive
• Children's Products
• Drugs
• Food
• Household Products
• Sporting Goods

ABOUT US
• FAQ
• Privacy Policy
• Advertise With Us
• Newsroom
• Syndication
• Terms of Use

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.