|
We are awash in complaints about unpaid Dell rebates. The complaints below represent just a tiny fraction of the megabytes of complaints we've received over the last few years. There is no sign the situation is improving, so buyer beware!
Anyone with a similar complaint should do the following:
- File a complaint with us; complaints to our site often lead to class action lawsuits which penalize offenders and get at least some recompense for consumers.
- File a copy of the complaint with the Federal Trade Commission, which prosecutes violators;
- File a copy of the complaint with your state's attorney general. You can find the address in our Resource Directory.
Randy of Beechhurst NY (06/12/08)
They had a promo for a computer where you got a gift card. This offer expired Dec. 20th. The operator said it expired the day before. Another said the promo expired earlier that morning. Another said he would place the order and see what happens. The order was placed and shipped out Jan 2nd. DHL was the carrier and they delivered it to some other address because when they delivered it the person who answered it said I didn't live there. They sent it back to Dell. The computer had to be re- ordered and couldn't be delivered by DHL again because they said it was a business and the address was a private house. I had to pick it up myself at my expense. Dell was notified by me and did nothing. Still no gift card.
I had problems with computer 3 months later and Dell would send me replacement parts to fix MYSELF. Parts never showed up, again DHL. Parts were sent again which was received but Dell still wants me to put parts in and then send back them for other repairs. This was after Dell told me I didn't have to pay anything for 6 months. How that changed! It would be till August 1st. They referred me to a collection agency.
I was called by a supervisor who wanted to talk to me and gave me his nand extension. I called him 5 times and no response. I would love either to get a brand new laptop or send this back. Also they told me that my warranty expires on Jan.2 2009. They didn't send out the second one till almost February. They are shortchanging me ion a warranty also. Still no gift card or compensation for what I am going through! HELP!
Bonny of Omaha NE (06/09/08)
We ordered the laptop on 11/27/07, with the order conformation email it said we were eligible for a $200 gift card arriving in 6 to 8 weeks. We did not receive the laptop until the end of January or the first part of February 2008. We never did receive the $200 gift card. After allowing the 6 to 8 weeks time allowed to ship the gift card after receiving the laptop I called on 5/31/08. I was told that it was too late and when I asked to speak to a manager I kept getting hung up on. After calling three times that day I ran out of time to deal with the issue.
I called again on 6/5/08 and got a hold of a manager that kept repeating that they stopped issuing the gift cards on 3/30/08 and they cannot help me. On 6/6/08 I called again and this time asked to speak to Small Business department. They attempted to transfer me to a resolution specialist but it was a holiday and they were closed. On 6/9/08 I got a hold of a resolution specialist that told me that it was too late and I should have called earlier. He also told me that I was not on the list and he said that he did not want my email conformation as proof of the gift card that it was too late.
Out $200 and hours of time wasted.
Erma of Youngstown OH (06/05/08)
did not receive the $150 rebate that was promised for the home computer that was promised and purchased on 2/27/08. At the time that I purchased the computer by mail, I was told by the salesman that I would receive a $150 gift card that could be used at Best Buy or any computer store to purchase computer accessories; like my ink cartridges.
I have called three times and spoke with employess of dell and a supervisor who told me that I would receive a E-mail. I have found nothing on my e-mail. I asked for a gift card to be mailed to me and was told that they could not do that. I have received nothing from Dell.
I am very much stressed with this situation personally.
Lynne of Indiana PA (06/01/08)
When I purchased my computerfrom Dell I was told I would receive a $25. coupon for my purchase to use toward any dell purchases. I received the informational packet called your little black book and the instructions to the websit to order the coupon. To confirmation said it would be receive with in minutes.
I never received it. I called customer service and was told that I need to give it 10 days so I waited. I did not receive it. I called Dell customer service again and now I am being told that there is know record for this coupon and they could not honor it.That to me is false advertising when you send someone that type of information then will knowledge it
Beverly of Hattiesburg, MS (05/26/08)
I purchased a Dell Inspirion 1720 laptop from Dell on 12/19/07 with an advertised incentive of a $200 gift card. Before placing my order online, I called Dell Customer service to verify this laptop was eligible for the gift card. I was assured it was. After several weeks of no receipt of the gift card, I began calling Dell. I spoke with multiple customer service representatives in January, February, and March of 2008 and was assured by all of them that my gift card was 'on the way' and that the department that handles the gift cards was 'way behind' in mailing them out.
After 3 months of calling Dell, the reps then began telling me that my purchase was not eligible for the gift card. All records of my previous calls and notations of my eligibility had been removed from Dell's account records.
I filed an online complaint with Dell and within a few days, Consumer Relations called and e-mailed me. She confirmed that my purchase was indeed eligible and the gift card would be sent 'right out'. Her 3/21 email stated this e-mail is a follow up to our conversation today.
Now, 2 months later, I still have not received the gift card.
Geoff of Carpentersville IL (05/22/08)
I purchased a Dell computer in December of 2007, this purchase had a promotional offer of a $200 gift card with a purchase of $1500 or more. I bought a computer valued at around $2300. My order was recieved , but my gift card wasnt. I waited a few months before calling because I was told by the agent that it would take 6 to 8 weeks to recieve the card.
I called after that time and talked with an agent for a while, the agent then told me he would open up a case with an executive support agent. I was contacted by this agent via phone and after speaking with him he confirmed that I will recieve a gift card. He sent me an email confirming this. I waited 3 weeks like the agent told me to do. I never recieved my gift card.
I called the agent back, no answer so I left a voicemail. I emailed the agent several days later because I had no response. 1 week went by and I called the agent again, left a voicemail, and emailed him again. No one ever called me back. I called Dell's customer service and they offered me no resolution. I could not even get in touch with a manager. I called back that day several time because I wanted to speak with a manager, they agents would not connect me to a manager and gave me the same excuse everytime, manager is unavailable.
I then emailed Dells unresolved dipute center. I got a reply the next day asking for more information. I sent the info back and I got a reply saying Dell can offer me no assistance. So basically Dell has avoided paying this gift card at all costs and now I want to take legal action. If there is a law suit against Dell for this I would like to participate, companies that do this are terrible and should be shut down in my opinion.
I am out 200 dollars for a gift card. I also have wasted dozens of hours trying to get a resolution.
James of Winter Park FL (05/09/08)
I purchased a LCD monitor from Dell, they sent me a $25 thank you coupon. I went online, found a usb drive on sale for $17.99 and redeemed the coupon and purchased the drive. Then I find out they did not honor the coupon because the product was less than the coupon price... which now is void because I attempted to use the coupon. And on top of that they billed me the regular list price of $24.99, even though anyone else could purchase it for $17.99 online at the time. Some thank you.
So now I have to return the product and pay for the shipping cost.
Jared of Springfield MO (05/01/08)
Paid Dell right away balance of computer minus rebate because we could find no rebate papers in with the computer, thought they were coming later. Inquired when they did not come and were told that it was too late to claim the $160 rebate, were placed in late standing and have so far accrued over $500 in late charges and damaged our credit. They also resold and resold our account after having received multiple letters to cease and desist calling after pleading our case did no good.
Very stressful, we logged 5 calls a day for 24 days with one collection agency. Then went to buy house and had to get two mortgages instead of one at considerably highter interest rate on the second because of this.
Stephanie of Chandler AZ (04/21/08)
The had an ad promotion in the Sunday paper for $50 gift card with purchase of Dell Inspiron 531s Desktop, which I ordered and confirmed a few weeks later that my gift card was coming. Now customer service is telling me I was never entitled to it. This is false advertising.
I guess there were none, but nonetheless, it's false advertising!
Lisa of Wheeler IL (03/16/08)
I purchased an Inspiron Laptop for my son on 12/17/2007. We were given a discount of $300 on the system and told that we would receive a $200 Gift card that we intended to use for accessories. After 8 weeks I called to check on the gift card and was informed that they were behind in filling the rebates, that the rebate would be coming. After 10 weeks I was again informed they were behind but to call back to brady_johnson@dell.com, 800.999.3355 ext. 2164988, which I did. Of course, he never answers his phone or emails at this point. I contacted our sales rep Greg Smith again on 3.12.08 (last week) and was transferred to a sales representative in Equador, Ana_Calles@Dell.com and her manager, Juan_Oliva@Dell.com. She said if I sent her an email from Greg which showed I was to get the rebate of $200 they would honor that. After sending them my confirmation from Greg Smith, she said the system didn't cost over $1499 and she could only give me a $100 gift card. I informed her that it had a $300 discount, and the software was placed on a separate order of which Greg's email and phone calls clearly stated I was to get $200.
I informed them that I had spent too much time on something that was clearly fraud on Dell's part and was contacting my credit card company to file a complaint for a resolution. They sent me an email, and I informed them I was contacting my credit card company, Discover, to file a complaint. They then proceeded to send me another email stating they would issue a credit of $100 to my card, and send me a $100 gift card, since I was informed I would get a $200 gift card. At this point even though I was going to buy another Dell for my other son - I don't want so much as a mouse from Dell at this point. I am going to complete the complaint with my credit card company. I have their emails, I have the sales forms, and I have the coupon form I used for the $200 gift card. It specifically says that if the unit which included software was over $1499 I was to get the $200 even if there were other discounts applied (there was a $300 discount).
This is the second time they did this to me or my company. In 2006 we purchased a system and never received that rebate, either. We did not fight, but this time it is completely a scam that they are doing and needs to be addressed by some consumer group. From my internet search I have found thousands of other customers who have been lied to by Dell. This is clearly fraud on their part, and it's been going on for at least 2 years. Someone needs to stop them. They get people to settle for $100 or $50, and then it's forgotten. someone needs to get something done to compensate the thousands of consumers being lied to by this company.
I was to get a $200 gift card to use for accessories. I have spent hours and phone calls trying to fix this problem, and they just transfer me from one country to another. I am clearly out more than the $200 and should be compensated as the others should be.
Tracey of Craig CO (03/13/08)
I purchased a new Dell XPS in December 2007. At the time of purchase I did the on-line chat and an email to verify that I would receive the $200 gift card with my on-line purchase. It stated this on my order, but I wanted to be sure. I was told it would arrive in 6-8 weeks. When I did not receive the card, I emailed Dell. The email stated that I was not eligible. I replied several times stating that I was assured I would get it, but they ignored this point. One email they sent said that if was only for XPS models. I again replied that this is what I purchased. Then the reply said it was only for certain XPS models. I completed an on-line complaint form; the reply said a Dell customer service rep would contact me by phone, but they never did. I then requested procedures to return the computer; but since it was past the 21 days, I could not.
This is a good deal for Dell: to make promises to get you to buy their computer, and then change their offer. I spent a lot of time comparing computers and prices; this $200 gift card was key in my final decision. I will continue to pursue my complaint, but I am not optimistic as I will be trying to break through their firewall of dealing with their robot service reps in India--very very frustrating.
Also, they included Trend-cillin software; however, it was outdated and doesn't work, so there is another $80 I'll have to spend that I wasn't planning on.
I was planning to use the gift card for some additional items for my computer set-up. Since I still need these, I will have to spend additional money for these items. I will also have to purchase anti-virus software since the one they included was outdated.
Marsha of Redding CA (03/12/08)
I purchased a new computer from Dell.com on 1/12/2008. I was told by Rene_Estrada Rosa that if I place my order with him at the time of our phone call, I was to receive Dell gift cards in the amounts of $100 and $50. Now Dell is telling me NO, that I am not entitled to the cards as promised. Dell has also added an item to my account that I did not purchase, and they are refusing to remove the amount for the item from my account, stating I did not have their permission to not sign for the item at time of delivery. I refused the shipment.
I am being billed for something I did not purchase. And, they are refusing to send the gift cards ($100 and $50) as Rene_Estrada Rosa promised at time of purchase. Thus, they are causing me to spend money on supplies for new computer that I do not have.
Betty of Seattle WA (03/09/08)
I sent in all the necessary paper work for my $50 rebate on the Dell 948 All-in-one printer SKU 718343 from Staples 2/15/08. Rebate tracking number 273295876. I would like the status on this, although it hasn't been a month.
Joycelyn of Woodhaven NY (03/03/08)
I purchased a laptop on 12/16/07. The sales person offered me a free printer and $200 gift card. I received the printer and they charged me for it. When I complained they gave me credit. They have given me the runaround for 9 weeks about the gift only to tell me now I am not receiving it. It is now a matter of principal, I did not ask for the gift card, it was offered to me. I don't think this is the way they should treat a customer.
Donald of Lapeer MI (02/29/08)
Bought a laptop in December 2007 under a promotion that promised a $200 gift card. Inquired via email after the laptop was delivered, when I could expect the gift card. The response back was that I did qualify and that I could expect the card in 6-8 weeks. The eight weeks came and went in late February, 2008. That is when I contacted Dell again via email to inquire about the status of the gift card. The rep responded with an email that stated I did not qualify for a gift card, but they would instead send me a $75 coupon for the inconvenience. When I responded that I would not accept that, they answered with a new offer of a $100 coupon. I have since contacted another Dell rep and posted this on their forum; but I'm being told I don't qualify, and the most they could offer is the $100 coupon.
I don't want that coupon, I want the $200 gift card. That was the main reason I bought the laptop. I would have never bought an extended warranty or priced the laptop so high if I were not going to get the gift card promised. It appears I'm not the only one who has been duped by Dell in regard to THEIR promotion this past holiday season. I have found many many websites, forums and such that are all reporting my same story. Almost all of the Dell responses match mine word for word. Dell is committing fraud and something needs to happen!
I have spent hours upon hours of trying to resolve this. But it seems to be Dell's stance to just offer something smaller or just ignore it and they will go away. I'm frustrated that I have to use up valuable time and money trying to get what was promised me. My phone bill is going up because I have to use my cell phone to call them.
Christine of Atwater OH (02/28/08)
Purchased 420 XPS Dimension CPU for my children on December 9, 2007. Sales person, James Jurries, offered me $200.00 rebate on package deal, offering 4 year extended warranty and bringing total of purchase to just under $2000.00. That also included printer that he also talked me into taking. As of today I have repeatedly asked where is this rebate or coupon that I have been told numerous times is coming in the mail. On Tuesday, February 19, I called James Jurries and he had David, his Supervisor call me. I was told that my salesman forgot to include my rebate and he would send me a 100 dollar rebate for now and then more later and asked me to keep this between us. I have not received a rebate that he promised would be emailed within 2 to 3 days. As of today, February 28th, I have not received a rebate or coupon as agreed upon in our agreement terms made December 19, 2007.
I was planning to get my disabled child software with this rebate money and because I was lied to and misled, I do not have the ability to provide the much needed software that he requires to give him access to learning. Therefore this is a great loss for my child. I had counted on that rebate for my child's needs. I would have included the software in the system and instead of waiting to receive a rebate to purchase the much needed software.
Vicky of Monterey Park CA (02/26/08)
Dell was promising a rebate during Christmas time .There was a promotion by 12/20 if your order is over $1499 you are qualified for a $200 rebate! If Iupgrade to the lojack and warranty for 4 years I get an additional $70 gift card. I ordered it over the phone with Brian Cain and also received an additional discount of 12% from my employer! Anyway, I gave it time to deliver. It has been over 8 weeks.
I emailed the status of my rebate and was told by email with the following: Thank you for contacting Dell. I understand from your email that you wish to know the status of the Gift Card. I will be glad to provide you with the Information. I am sorry to inform you that your order did not meet the promotional criteria as it was for select models at specific price limits. Unfortunately I do not have the exact details for each configuration, we are provided only with all the order numbers that were eligible based on order date and meeting specific Promotion guidelines stated when placing your order. For your inconvenience and misunderstanding concerning your eligibility for a Gift Card I can offer you a Coupon at the value because you are a valued customer and we want to compensate you for your time. If you accept the coupon for $100, kindly reply to this email and I will be glad to assist you further.
This is not right, this is FALSE ADVERTISEMENT. If they are not at fault, why pay me $100 instead of my $270? To shut me up? I have the coupon and a print screen shot of the cart at that time. I have PROOF! They are all liars and false advertisers. They cannot advertise a promotion and not honor it!
I made a decision to purchased that laptop with promotional pricing because I thought I'll be getting $270 back. You cannot lie to someone. It takes lots of my time just to chase after a $270 gift card when I shouldn't have to. Time is money to me! And how many millions of people did Dell deceive? How many people did Dell lie to?
Iris of San Diego CA (02/21/08)
I'd purchased a Dell XPS 1530 on Dec. 2007. I saw the ad on one of there catalog and the sales for XPS goes for No interest for 12 months and $100 Dell Gift card. This is really a good deal if you have a dell preferred account, which I do. So I bought the laptop and the sales rep. Christine told me what I'm buying and what I'm going to get (laptop, lojack, 1yr protection warranty, gift card, 12 months interest free, etc.). After 3-4 weeks I received my laptop. I waited a week for the gift card, and unfortunately it didn't come; so I called Dell Support asking them about the gift card. The rep told me to wait 6-8 weeks from the date of purchase, and I'll get my gift card in the mail. He said it's on process at the moment. And so I waited.
On the 7th week I called and spoke to their support manager, Jack, asking for the gift card. Now I'm being told that I'm not qualified for the gift card, and nobody can tell why. Jack can only say that's what the computer is telling and advises me to reply to the email they sent when I bought the laptop and asked about the gift card. And so I did. I received a reply to the email saying that I don't qualify to the gift card anymore, and if I have further questions to contact Dell Sales Dept. I called Dell and spoke to Hema, and was told the same things. I don't qualify for the gift card because I was given discount. When I asked her what the discount was, she can't give me an answer, All she says was it shows on her computer that I was given a discount. I explained to her about the ad and the sales when I bought the laptop, and all she can tell me is a repeat of her answer. I asked her again about it, and all she can say is, "I'm sorry for the miscommunication."
Meredith of East Peoria IL (02/09/08)
I bought a dell computer in NOV and was supposed to receive $100 in Dell Dollars. As of Jan., I still had not received my Dell Dollars. I e-mailed them and was told I should be receiving them anytime. Almost 4 weeks later, nothing. I e-mailed again and was told it had been mailed to my home. As of Feb 8 I still had not received anything so I e-mailed again. I have now been told I am not eligible for the rebate. That is after 3 times being told I was--once at checkout when I purchased the computer and twice in e-mails from Dell. I have kept copies of everything. Today I called customer service and was told I was not eligible again even after being told I was.
When I would begin to talk I was cut off; then the rep would start talking. Finally I asked to speak with a Customer service manager, and after a long wait and the rep trying to talk me out of it many times, I did. And once again I was told I was not eligible. I then asked to speak with someone else who could tell me what has changed since I bought the computer, and was told there was no one who could do that. So I asked to speak to his boss. I was then told he was the head of Dell Computers. I then I asked why he had to be a jerk. I was then told I was unprofessional, and he was hanging up.
Dorothy of Park Forest IL (01/07/08)
On December 21, 2007, I purchased a printer online. I have received the printer. The printer was advertised with a $75.00 rebate. The merchandise had to be purchased by December 31, 2007. I have attempted to print the rebate form; however, my system will not allow me to do so. I have talked to several people at Dell regarding this matter, and asking them to provide me with the proper form via mail, etc. This has been going on for over a week, and as of this date, it has not been resolved. Some of the customer care staff was rude; most spoke with an accent which made it difficult for me to understand them; several took control of my computer which made me skeptical of them.
All of my e-mails to them have been deleted from my system by them. I have had several telephone calls to my personal home number from people stating they were from Dell. They were all going to do something to assure that I receive the form; however, nothing has happened. I have been a customer of Dell since 2002, and I am disappointed in the service that I was given regarding this matter. I do not as of this date plan to remain a customer.
Rebecca of Gilbert, AZ (12/17/07)
They called me about purchasing a 3 year warranty on my computer that I had recently purchased. If I did it over the phone with them at that time, they would sent me a rebate form for $80. I sent it in 3 times, because they SAY they never got it. I have never seen the $80.
When I called, each time they told me they could find no information about it and to resend it.
Oh, I got billed right away, though.
Bernice of Frazee, MN (10/29/07)
I have not gotten my rebate from Dell and every time I call they tell me it is in process. A process that has taken nearly two months.
Jacqueline Higgins of Pomona CA (08/03/07)
I purchased a laptop in July of 2006 from Dell. I was supposes to get $100 rebate and 2 years of Anti-virus Software. After the purchase I was told that they had not record of either of these items. I spent months logging customer service cases, sending them my original purchase agreement that listed out these items, but the customer service cases were never resolved or even responed to. A year later I have no resolution to this problem.
I spent over 40 hours during a 6 month time period, waiting on hold, and logging email documentation about this matter. I still have not hear a word from Dell or have not seen the $100 Rebate and still do not have an Anti virus software.
Cristi of Youngsville NC (04/05/07)
I never received the $100 rebate that was promised when I purchased the extended warranty
I have emailed...chatted with associates online...called numerous times and still have not received the rebate...it's been a YEAR
John of Stevensville MD (04/02/07)
I was promised 2 rebates of $50 each. Both of which I never received. I was so irritated about it that I was determined to get the rebates as a matter of principle. I spent hours talking to who knows how many people how many times. One conversation alone was over an HOUR with several people. Numerous emails. Numerous promises. Never got a penny.
Dawn of Rochester MN (03/20/07)
What appears to be a common occurrence: the rebate runaround. Submitted it June 20, 2006 after getting system June 2. Got a card in September saying the order number as missing. Resubmitted that. On phone in November someone said they would fill out necessary form for me and take care of it. Nothing happened. In February, was told someone would call back in 3 days. No call. A month later an e-mail arrived, we have not received your rebate submission. We also were not able to confirm your eligibility for this rebate offer. Please contact our Customer Service department. Called, was shuttled to department that handles employee purchase programs because (suddenly) that was the reason no order number could allegedly be found. Someone said he'd call back in 2-3 days. That was a week ago, no call. Everyone tries to sound helpful and sympathetic but there is zero follow-through. Seems for all the world like a systematic effort to make people give up on getting the rebate.
Michael of State College PA (03/01/07)
My rebates didn't happen. It's been six months, they owe me $250, and are useless.
Julie of Scottown OH (11/07/06)
i had rebates on my new pc, printer and i also had a rebate on an extended warranty i purchased. I have not received anything.
ˆ
Savannah of San Antonio TX (11/04/06)
I have not recieved my dell rebate and every time i check the status it says it is in the final processing. How long am i gonna have to wait for some other type of response besides that one.
M. of Hopewell VA (11/01/06)
They called me and asked if I wanted to extend my home warranty service for four years I agreed because it was 250 or so and there was a 75.00 rebate. This was several months ago and I just basically forgot about it, in any case I havenot received the rebate yet and on top of it I am being charged interest on a computer I purchased that was supposed to be interest free for one year. so I really have two complaints. if I can find my order paperwork I will give that info, but I may have deleted that email
Well aside from not receiving 75.00 dollars back as I was told and being charged interest on a no interest program the only issue is financial and a hefty interest on top of it. 80% of my payment gets eaten up by the interest so now I will have to try and pay it off early to avaid being gouged. I feel betrayed by this notable company and less likey to do business with them again no matter how good their computers are. in fact I feel they probably will not even honor the warranty I purchased. I hope I never need it.
Patrick of Sacramento CA (11/01/06)
I purchased a Dell computer that offered a 90.00 rebate. After filling out the forms and sending in a copy of the packing slip, as required, I received a confirmation from Dell that my rebate was being proccesed. After 3+ months I received a postcard saying I didn't submit a valid order number. The order number is printed on the packing slip. After doing some research I find 1000's of people having the exact same problem. This is clearly a case of fraud.
Donna of Mayfield, KY (10/10/06)
I purchased a Dell home computer system in July of 2006 with a promotional rebate of $100. I received a post card from Dell say that they did not receive a valid order number. I never received my rebate that was included in my deal.
Larry of Gulfport, MS (10/05/06)
After being totally unable to contace the Dell Rebate deprtment I finally got a Senior Dell customer service specialist. After three months, no rebate,no way to follow up. This drags on and on, everyone passing the buck, and ultimately Dell is not paying the rebate due. They sent out postcards saying the order number was not valid, yet the initial email from the rebate department has the proper order number; so does customer service.
This is a "wear down the little guy" tactic, clear and simple. This is a disgrace, and about lots more than the $100 Dell owes me. Your site lists example after example of Dell's sloppy, cavalier and perhaps intentionally devious rebate practices.
Donald of Easton, PA (09/24/06)
I filled out Dell's online form to configure a new computer, including signing up for Verizon DSL with a $75 rebate. The monthly fee for service was $3 higher than available straight from Verizon, but with the rebate I thought it was worth it.
I called two days later to see why the Verizon DSL rebate was not listed on my order. Noone could tell me anything about a rebate and said it didn't exist! I have spent 8-3/4 hours on the phone, was promised a $100 coupon to buy merchandise TWICE, and have received nothing.
Like others, the Dell Rebate Center shows I have the coupon, but I can't get it. I really don't want the coupon, I want the $75 cash that the rebate promised on the order page. Customer service says they have never heard of the rebate - call Verizon!
Shame on Dell for advertising rebates they do not follow through on, and for having such a shabby system that sends customers in circles.
Denise of Newtown PA (09/18/06)
On 8/1/06 I purchased an Inspiron E1505 Notebook with all the bells and whistles for my freshman college bound daughter. I was sold in part due to an instant rebate of $100 in addition to two other rebates totaling $250. I was told it was quick and simple to get my rebate by simply making an online submission. The telesales contact tauted the ease of Dell's online submission capability. However, the truth is, after diligently compiling all pertinent documentation with order numbers, customers numbers, tracking number, etc., the frickin system either states your submission didn't work because the rebate system is down for maintenance, OR their system has no record of your rebate submission. I've NEVER BEEN SO ANGRY!!! Customer service isn't cooperative and never has a record of what you've ordered. Customer Service can't or won't help. I've had it!! We have 4 dell computers all purchased within the past 2 years -- NEVER AGAIN!!!!!!!
Dell's sales team shouldn't entice potential buyers with rebates the consumer is not going to receive. I was told I should have the $$ back in time before the first payment is due -- NOT!!! I'm on a mission. I'm going to give 'em hell until I get what I'm entitled to. Michael Dell and his Board of Directors should be ashamed!!!!!!!!!!
John of Greenville RI (09/13/06)
I have not received my $75 rebate for signing up for Verizon DSL through Dell. The rebate form was mailed 6/30/06. I passed on a lower monthly price for the same service direcrtly from Verizon.
Not only did I not receive the $75 rebate, it's costing me an additional $30-$35 a year because I'm paying a higher monthly fee than I would have.
Angela of Topton PA (09/03/06)
I have not recieved my $250 rebate after over 6 months. I bought my computer in March 2006. I have sent countless letters. Each time,they say they have sent it, but it must have been 'lost' in the mail. Then I have to 'reconfirm' my address, which I do each time. Then they have to cancel the orginal check and re-issue another one, which takes 6 to 8 weeks they claim.
Db of Mobile AL (08/26/06)
I ordered an advertised special Dimension B110 , which had a $50.00 rebate. I used the personal account so that there would be a good paper trail. It has been 6 months now and NO REBATE.
Vickie of Cody WY (08/25/06)
I have repeatedly send my forms in with original receipts through the US Mail, return receipt and e-mail. It has been since April 27, 2006. I still have not received my $50 rebate. I believe it is a scam.
I have heard of 100's of people that have the same complaint with Dell. You do not receive the promised rebate.
Rhonda of Copley OH (08/24/06)
Bought a Dell computer and still havent received my $150 rebate - its been 4 months. I copied the packing slip and sent it to the rebate center a day after I received the laptop. They sent a postcard stating unable to process without an order number. I cant get a customer service rep to help me b/c I dont know my order number.
Artie of Perth Amboy, NJ (08/14/06)
My story is the same as many I have read here. I did everything I was instructed to do to get a $50 rebate on a notebook I purchased on 01/09/06. I mailed receipts, order# and tried to go on line to fill out rebate form. I could not get results on line so they sent it via email - no response to this date.
I hope something gets done about this rip off, they are taking advantage of hard working people.
Constance of Brooklyn, NY (08/14/06)
I purchased a DELL computer system on 1/19/04, opening a preferred Dell account. The promised rebate, properly submitted, was rejected by Dell. On 4/3/04, I paid the whole balance minus the rebate and a promised credit. I demanded my rebate and credit. Dell paid the rebate and credit on 5/11/04, but backdated them to 1/21/04. Dell added a $29 late fee and interest for the period between January and May, and kept adding to it until it was referred for collection in October, 2004.
The debt now totalling about $248 was reported as a delinquency to the various credit bureaus. This has ruined my credit, always cited as the reason for a reduced credit score, higher mortgage rates and increased credit card interest rates.
Dana of Bennett CO (07/22/06)
Got a new Dell; couldn't even get a rebate form out of them for it;(we couldn't download the one they said they e-mailed) talked to 4 different customer service people; told all of them we wanted the form re-sent. Also, told everyone we talked to that we were not going to be using the McAfee service and wanted a credit for the $87 charge. CS rep said she would send a return authorization for the disc; that never showed up either. Since we got our first bill today, I can tell there has been no credit, and time has expired on the return policy and the rebate policy.
As near as I can tell, we are out $87 for the McAfee and $130 in rebates. I e-mailed our sales rep's boss today though my experience has been that all I will see is 3 more e-mails assigning case numbers, but no results.
Auerbach of Cambridge MN (07/21/06)
My order with dell computer when I purchased my laptop included a $150.00 rebate. I have not been able to claim my rebate nor have I received any help in getting my rebate. I have not received my $150.00 rebate nor have I been credited the $150.00 on my account with dell
Steven of Houston, TX (07/17/06)
I bought a Dell DJ mp3 player, influenced in my decision by a $50 rebate. I filed the rebate, in Nov 05 and its receipt was acknowledge in an email in early Apr 06.
A few days later I received an email that said Dell had no record of my purchase. I checked with customer service, who confirmed that they had a record of my purchase, but they had no record of my rebate!! I have exchanged many emails with customer service but now I don't get replies from Dell when I email.
It's just $50, but heck, it's MY $50!
Brenda of Yucca Valley, CA (07/05/06)
I bought a desktop and a laptop within two weeks of each other. The desktop was advertised with a $100 rebate. I submitted the necessary paperwork for the rebate.
Later in the mail, I received a postcard indicating that they needed my order number. I wrote the order number on the postcard and mailed it back to the address that they indicated on the postcard. Several months later, I contacted customer service on the Dell website and they said would expediate my rebate.
I waited a few more weeks and contacted Dell by email asking where my rebate was. I was told that I was not entitled to a rebate. I tsaid I thought that was fraud.
I had to borrow money just to be able to pay the amount that I owed for the computers.
Judy of Highlands TX (06/09/06)
I got my Dell computer for Christmas 2005. I sent in my rebate form in January of 2006. I continued to track my rebate on the Dell website. In April I received an email from them saying my rebate check had been sent and please cash it or if I have not received to please let them know. I called and spoke with someone and he said he did not have my P.O. Box. This was supposed to be taken care of in May, here it is 6/9/06 and I have not heard a word.
Marcus of Phoenix AZ (05/23/06)
Purchased (2) laptops from Dell for our Company, with the understanding that there would be $224 rebates for each laptop. Mailed in rebate requirements on-time, waited approx. 8 weeks and received check for $200. Called Dell to see why I got a check for 200, but not the complete 448 for both laptop rebates. They said they check in on it. I was told afterward that they'd send a check with the remaining amount, and would receive in 8-10 weeks. Called 10 weeks later to check on missing rebate check. Spoke to Leck again, and he sent me to another person, who told me the same thing as the last time I called 2 months prior, that I will receive my rebate check in 8-10 weeks later. It's now been 10 weeks later, and STILL have not received anything.
I purchase computer/software for our company. Dell has not resulted in a personal loss for me, but definately it has impacted MY reputation as the one who purchases this equipment. I am VERY angry at the FALSE advertisement, and continuing Dell attitude of not caring about individual customers.
Robert of Castro Valley CA (05/20/06)
Bought a new home computer with a promise of a $150 rebate. Started rebate process as sonn as I got comuter up and running and well within the time limit. The process was so complex with downloading in order to get the rebate form and the automated phone merry-go-round, that the time expired and I was notified I was not eligible. I couldn't even get a rebate form. After learning of the problems of others with Dell, I gave up and wrote it off. I think their whole rebate program is a scam.
Marian of Petrolia CA (05/07/06)
I sent in the paperwork for my dell rebate in January. I am still waiting.
David of Winchester VA (05/02/06)
I bought a Dell laptop, which had a $100.00 rebate. I filled out forms and mail in. They send back a post card 3 months later and say I did not give them a valid order #. I sent them a copy of the order. I feel they are stealing money from the public.
Lois of Tipton IN (05/01/06)
I have submitted a rebate to them for $50.00 in Aug 2005 and they have not paid it yet. I have sent the paperwork back to them 3 times and have talked to them on the phone 4 times. Each time they say that the error is corrected, but in several months, I get a letter telling me they do not have a record of me ordering the product. I am at my wits end with them because I actually paid money out to get the rebate. It was on MusicMatch which cost me $79.90 and I was to get a $50.00 rebate for it. The really bad part is, everytime I have tried to use the MusicMatch it locks my computer up and I have to reboot it. It has never worked.
Anton of Melville NY (04/23/06)
I have yet to receive a $100.00 rebate from Dell. My notes show that I called Dell in excess of 30 times about this and to no avail. As much as I am beside myself that I am a victim of fraud, I will continue to pusue this fraudulent company. The name Dell makes me sick. As the owner of a company, I directed that Dell products are NEVER to be purchased.
If it was within my power, I would put Dell out of business.
Johannes of Atlanta, GA (04/19/06)
I purchased a DELL computer, which came with a $100 mail in rebate, provided that I sign up for BellSouth internet service. I signed up for the service and I sent in all the documents exactly as required.
It took DELL more than 6 month to get back to me stating the the evidence for a service agreement with BellSouth is missing. Ironically DELL sent this to my bellsouth.net e-mail address.
DELL appears to deliberately delay or even avoid the payment of mail in rebates.
Rachel of Odessa TX (04/18/06)
I bought a laptop on 1/05 and was told about a $50.00 rebate, which I never received. I then made a second mistake and ordered a home computer on 8/05 and followed all instructions to receive a $100 rebate, and here we are in 4/06 and I still haven't received the $50 or the $100 rebates they promised,despite the several resubmissions. They keep sending me cards that the order #'s are invalid.These are the same numbers that are on the packing slips.I even called the rebate center and waited 34 minutes just so they could tell me they only handled recent rebates and mine were too old. They gave me a 1-800 # to follow up, but that # was disconnected. I will never buy from Dell again or recommend it to anyone else.
Beverly of Northford CT (04/18/06)
Refusal of Del to honor rebates on system purchase and purchase of high speed internet service. Although all timelines and documentation required were sent, the company has consistently said either we didn't submit rebates, or they were missing items, or had wrong info. Every attempt to get them to honor the rebates has failed.
A loss of $150--$50 rebate on system and $100 rebate on internet connection purchased through them.
Bill of Shell Knob, MO (04/17/06)
Bought my kid a Dell pc for Christmas and still have not received my $50.00 rebate. They won't return my call or answer my emails.
Celestial of Belle Haven, VA (04/16/06)
I have followed Dell's protocol to the letter, met every condition and yet after six months, I have not received the rebates as promised.
According to the postcards from Dell, invalid order numbers were given to their company. If Dell Rebates received invalid order numbers it was because invalid order numbers were printed on the packing slips by Dell itself. Is this just an attempt of Dell not wanting to honor the Rebates? I did not receive the $100 rebate on the Dell computer purchase nor did I get the free printer as part of a rebate-refund.
Where is the integrity, professionalism, or customer service in this matter?
Jeremy of Pittsburgh, PA (04/16/06)
I would like to add my name to the many on this web site who are not receiving their Dell Rebates. While I have not waited as long as some, or have had as much contact, I figure why wait, I can see what's going to happen from the posts from other purchasers.
I have not received my $50 rebate after about 15 weeks of waiting. Checking the web site every so often, I saw they finally changed my status and said my rebate was invalid due to a lack of an order number. How could they not have my order number, especially since I sent the packing slip with my rebate form?
John of Oconomowoc WI (04/15/06)
The same as many I have read. I purchased a dell computer at christmas because of the nice rebate issue. After many patient communications and waiting, and "invalid" replys, it is April and still no rebate. I nor anybody that asks me will buy dell again.
Christiane of Fayetteville OH (04/07/06)
I purchased a new Dell Computer last June and was promised a$100 rebate. I waited several months, still nothing. I spoke to someone at Dell about a month and a half ago. They promised that the check would come within 2-3 weeks. I still have not received their check. I will never purchase another Dell product, nor recommend one, if this is not settled immediately.
Linda of Clinton NC (04/06/06)
I was supposed to get a $100 rebate. I sent the form and packing slip in. Cannot find out about status of rebate. Has been 8 weeks. When i check status on-line there is no record of it. I've called customer service twice. They gave me a number that doesn't work anymore after i finally go to talk to someone. Very dissatisfied! No one can tell me anything about my rebate!
Richard of Gwinn, MI (04/02/06)
I have been waiting since Dec '05 for my $200 rebate from this company and I see that I'm not alone. I kept checking their website for status of my rebate kept getting "in process" or some such, finally I got "invalid due to incorrect order number" I repeatedly contacted them to submit the order number that was on all my correspondence as well as on the boxes that the computer came in. I received what looked like a form email stating that someone was looking into this for me. This week I got a card in the mail saying I had until April 10 to resubmit my claim. My original one was perfectly valid.
Susan of Freeport IL (03/26/06)
I bought a computer with "extras" because the, HA! HA!, rebates were so good. Well it will be a year in September 2006 that I have had no response with my rebates of $185.00.. I have contacted them once a month since.I spoke with a representaive that spoke ever broken english?? I have so many contact numbers and assurances that mean nothing when you talk to another representative..I have all my documentation since this started..
Michael of Rochester NY (03/24/06)
I bought two computers, each with a $100 rebate. I sent the rebate forms in together. I only recieved one rebate back. I have contacted Dell 5 times in an attempt to claim my rebate. Every time I am told to call back because "the system is down" or to try a different number. The other number only routes me back to the original number. It is becoming very obvious that they are simply trying to shuffle me around so I will go away.
Richard of Pleasanton CA (03/23/06)
I purchased a Dell Pocket DJ MP3 last summer at a Dell retail store in a shopping mall nearby. Part of what attracted me was a $50 mail-in rebate. The salesman, as it turns out, gave me incorrect information as to how to file for the rebate - he directed me to a Dell site to download the rebate form when I should have gone to a Napster site.
Not until October, did I receive a notice from Dell that my submission was denied because I had failed to submitt proof that I had enrolled in a Napster trial. However, they instructed as to how I should resubmit. My resubmission has been in the "PROCESSING" status on their website for 5 months! I have been passed back and forth on the telephone between Dell Customer Support and Rebate Support on more than one occassion and I have sent 3 Emails without any response except confirmations that they were received and would be responded to quickly.
John of Hutchinson, PA (03/21/06)
I've repeatedly (twice by phone, twice by fax) submitted my rebate request. Dell won't even acknowledge my request. I've registered on there web site, nothing.
I purchased this system on Sept. 22, 2005.
Susan of Salisbury MD (03/16/06)
Here is the letter I sent to Dell
Mr. Kevin B. Rollins
President and CEO
Dell, Inc.
One Dell Way
Round Rock , TX
Dear Sir: It is unfortunate that I have to direct this letter of complaint to those of you in levels where I am sure you do not need to be concerned about small $50 customer related matters, however I am completely frustrated with your customer service group. It appears that after going through all of the appropriate channels, (emails, phone calls and internet) I come always to the fact that the customer service reps are “not authorized” to help me regarding a rebate problem.
I am attaching a chronology of the issues, contacts and responses that I have received since December 2005 and copies of my emails with the details of my dealings with Dell.
In summary, I now have two case numbers and no rebate although on Dec 30, 2005 I was offered a rebate and a credit as a resolution to my dissatisfaction with a Dell purchase. As it stands now I am told I am not eligible for the rebate because I was supposed to sign up for Napster within 30 days which I was never told. Whether the original customer service rep was right or wrong on that issue is irrelevant at this point. She offered me this rebate as a settlement as evidenced by the fact that she herself submitted the paperwork for it. Now Dell is reversing this resolution which in my opinion is an extremely bad business practice if not blatantly dishonest.
I am so aggravated that at this point it is no longer only about the $50 rebate. Over the last 6 or 7 years, I have purchased 3 Dell laptops, a desktop, MP3 player, speakers, printers, batteries and various other accessories from your company. But because of the poor customer service and dishonest business practices with this dispute resolution that I have encountered I will look elsewhere in the future for my electronic purchases.
Your company has a decent product but unfortunately you have become very disconnected with the customer experience you claim is so critical in your annual report on page 5. I hope that this letter finds its way to someone who is “authorized” to do something.
Julie of San Anselmo CA (03/16/06)
Purchased a computer 9/16/2005. Sent in my rebate request 2 weeks later. Never recieved a rebate. When I spoke with one of the many operaters, they said the rebate was being sent to my physical address. I redirected to my PO Box 4 months ago with an agent on the phone at Dell, still no sign of rebate. Getting the total voicemail run around. No live person will help me in fact they say the do not show status at all.
Ann of Plainfield IL (03/10/06)
After I bought a computer at Dell, they contacted me about signing up for the Comcast High Speed Internet. They said I would receive a rebate of $125. I signed up for it in June 2005 and I am still waiting for my rebate. I too have been on the phone with Dell. Nobody wants to help you, they just keep telling you to call a different 800 number. At one point they gave me the number plus the numerous options to press 4,1,4,4. But that third option (4) doesn't even exist, there were only two options to choose from. I finally asked to talk to a supervisor. They had me on hold for 45 minutes when a supervisor actually came on the phone. After about 1 minute of me explaining the situation, she hung up on me.
Cynthia of Chicago IL (03/08/06)
Mailed in my rebate form and packing slip and after 30 days they stated my order number was missing, kept trying to get another form and they keep giving me the run around.
Ethel of Richmond VA (03/08/06)
I am utterly disgusted with Dell. I purchased a laptop and have been trying to get a $150 rebate since August 2005. I have done the necessary rebate mailing procedures. Each time I am given the run around and my call is redirected to an automated system, promised that it will only be six weeks, or simply hung up on. I have documentation stating that my rebate had been processed only to receive notice today of no record of the rebate even being filed. This is definitely a case of false advertisement.
Hayong of Monroe NY (03/06/06)
After more than 35 days submitting the $50 rebate form, the rebate status still shows that there is no record of the rebate form. I sent the forms with delivery confirmation and the forms were delivered on 2/6/2006. I have sent several e-mails asking for status, but Dell has not yet responded.
Cheryl of Harman WV (03/05/06)
Bought two notebook computers with $100 mail in rebate offers for each on 11/29/2005. sent rebate forms, packing slips, everything required within the time allowed (30 days from ship date) in order to get the rebates, still waiting and it's now March.
David of Villa Rica GA (03/05/06)
I sent all the right info needed to collect my 100.00 dollar rebate and they said my info was invalid just so they wouldn't have to pay it.
Joe of New York NY (03/01/06)
Dell offers a rebate if you sign up for a hi-speed internet provider by way of Dell. I signed up 5 months ago for Earthlink Cable Internet through Dell's site and my $50 rebate has still not been approved. I have sent numerous emails inquiring about my rebate status. In my most recent one, i threatened to report them to the B.B.B. or C.A. if I did not receive a response... and still no response.
Dwaine of Altamonte Springs FL (02/26/06)
I bought a Dell computer with a printer in December of 2005. Dell promised a rebate within 6 to 8 weeks. I've sent in the rebate material three times, it was confirmed via e-mai, now when I try to use the tracking number it switches me to some spanish web site, still no check, and I am getting furious.
Shane of Brighton CO (02/24/06)
After more than 10 attempts to get the $200 rebate offered at time of purchase, the company has still not honored it. I call; they swear it is in the system; and it never arrives. Repeat; repeat; repeat.
Jerry of Poseyville IN (02/24/06)
In November of 2005 I bought two Dell Tower computers for Christmas. These were purchased on line and had a $50 dollar rebate offer on each of the computers. Dell advertises these rebates on about every other TV commercial aired.
When they arrived, I wrapped them up and waited for Christmas, after Christmas I called Dell Support to see what I needed to do to get the $100 worth of rebates I had coming. I was told I had waited too long to fill out the “regular” form and I needed to do this special “late” rebate form. The lady on the phone took my information over the phone and said it would be 4 to 6 weeks and I would be getting my rebate. By the time I finally made it through all the convenient automated options and being transferred about 4 times before I could finally speak to a person, this phone call lasted about a hour.
Four to six weeks went by, I still had not received by rebates. I call Dell back. I spend a good 40 minutes before I get to speak to a person. Half of this time was waiting for someone to become available; the other half was pushing different button options on my phone. Once I got to a real person, I of course did not have the right department for Rebates. I was then transferred to Technical Service. Of course I didn’t know I had been put through to Tech Support until I had waited for about 30 minutes. Once I got through to Tech Support, they transferred me to a Rebate Center. I explained my situation to the Rebate Center but they didn’t have any information that I ever had the phone conversation 4 to 6 weeks earlier.
The Rebate Center had to put me back to number I called the first time, Customer Service. The second time I spoke to Customer Service they were able to figure out that I had filled the rebate form out over the phone 4 weeks earlier but it had never been sent to the Rebate Center , the place that mails the checks. I was told they would do that right away but it would be 4 to 6 weeks before I got my rebate.
Four to six weeks go by again, I still have not received my rebates. This story now loops back to the top to save me writing, I went through all the same conversations for a 3rd time, with all the wrong departments. I call one number, wait forever, get transferred to another wrong number, wait forever and then I get transferred back to the number I called in the first place. After making this loop, I asked to speak with a manager. None was available but the guy took my name and phone number and said one would call me within 24 hours. It has now been 36 hours and there has not been ANY call placed to my phone that I received or missed. (Caller ID)
Dell rebates are a joke. They make it SO painful to get your rebate most people just forget it. The rebates they end up not having to follow through with because of all the hoops you have to jump through, I’m sure pays for all the advertising on rebates.
Valerie Miller/harry J. Miller of Venice FL (02/23/06)
Purchased Dell products (Inv. date 11/27/05 ) Waybill#E12A964245487462. My Customer #064403875/Order #681238392. Submitted 2 rebates for item 983-1519-description*72308 for $79.00, and item 464-5543-description *72305 for $100.00.
I mailed these w/ redemption form on 12/7/05 delivery confirmation mail(USPS) It was scanned and delivered to them. I have e-mailed Dell with no response.
Valerie of Venice FL (02/23/06)
Purchased Dell products. Submitted 2 rebates. item 983-1519-description*72308 for $79.00. And item 464-5543-description *72305 for $100.00. I mailed these w/ redemption form on 12/7/05 delivery confirmation mail (USPS) It was scanned and delivered to them. I have e-mailed Dell with no responcs.
Dennis of Gaylord MI (02/21/06)
I was going to purchase a computer online in the fall (9/30/05). I called for some information to find out how to apply for the rebate which I had. The Sales Rep said that he could take my order over the phone and I would just have to apply for the rebate using the forms from Dell's website. I thought "cool" and ordered the computer. I received my system in adequate time and am happy with the system I have.
However, my happyness soon faded when I received a letter from Dell Inc. saying that my rebate was denied. I called customer service to find out the reason, after being sent between the rebate department and customer service numerous times, put on hold for 30-60 minutes at a time or hung up on over the course of 5 months I have become weary. Finally, on 2/16/06 I thought my troubles had finally reached the end of the line when I was told I would receive a credit (half of the rebate I was promised when I ordered the system) and a $75 coupon to use online, which would brought it up to the $150 rebate I expected when I purchsed the system.
Then on 2/21/06 I received a call on my cell phone, no message, but I called back and it was Dell Inc. Apparently they changed their mind because now I would only be receiving my $75 rebate and nothing else.
Kathy of Milwaukee WI (02/21/06)
We were told when we purchased the computer on 12-8-05 that we were eligible for a $50.00 rebate. NOW we are TRYING to get someone from Dell to help us and we continually (3 weeks) get transferred from one person who can't or won't help to the next recording that either cuts you off or sends you back to the beginning. One person told me we were supposed to download a rebate form off the computer within the 1st 30 days, we did not know that and are just learning of this now.
All we want is for someone (human) not a recording to help us figure out how to get our $50. There was no problem with customer service when we were trying to buy a computer and send them our $$$$. Now its impossable to get any help at all. I did get 1 person who sounded willing to help and was very nice but he had to transfer me and I was once again in the stupid phone system. This is the most annoying thing.
Bruce of Longmeadow MA (02/21/06)
Still waiting (six months later) for my $300.00 rebate on the laptop I purchased in August 2005. I had a Dell Chat session on 11/9/05, with no results. I sent an inquiry using their web site on January 23rd. and was told I would have an answer in 2-3 working days and it's now been one month. I have given them all the necessary information; order number, rebate reference number, customer number, etc. etc. etc. ???????
Robert of Bartow FL (02/20/06)
I ordered a computer from Dell in July 2005. It was supposed to be delivered in August. It was lost in shipment. I called and they processed the order again. When the computer arrived no rebate form was sent with the computer. They also did not sent the speakers I had ordered. I called Dell in November to tell them about my problem. They told me the problem would be corrected and I would not have to do anything else. My rebate or speakers never arrived.
I e-mailed Dell in February and was told there was a clerical error and I would have to wait 2 months for a check to be issued. I sent an e-mail telling them I will file a complaint with this site, the Florida Attorney General, and my congressman; if if did not have a check in 7 days. I do not have a check so I'm now filing a complaint. Dell replied by sending me an official looking e-mail telling me the e-mail is intended for me only and not releasable to another party.
Charles of Winona MS (02/19/06)
In Jan. 2006 I bought a Inspiron 6000 computer. I had no trouble talking to a real person when I wanted to buy something. When the computer arrived there was no packing list in the box. I did not have a printer so I could not print a rebate form. After two calls about the rebate forms I still have not got them. The last lady said we would have them within a week. It has now been four weeks. I have now gotten my first bill from dell. As I type this my wife is on the phone trying to get a real person at dell financial to inform them that they will not get the first payment until we get our rebates that totaled $150.00
Joe of West Chester PA (02/19/06)
I purchased a Dell Dimension 3000 series computer on April 5, 2005. The computer came with a $100 rebate, which was clearly detailed both online when I ordered and on the invoice and packing materials I received. I paid for the computer with a Dell credit account, which allowed me to receive a 6 months no payments/no interest payment plan (the computer has long since been paid off). When I did not receive the rebate within 6 weeks of mailing it, I contacted the company to find out the status of the rebate.
I was told that the computer I purchased was not eligible for a rebate. After some discussion, the representative told me that indeed the computer was eligible and that she would resubmit for the rebate, and that I should have the rebate within 4 to 8 weeks. Since that first attempt, I have contacted the company each time the allotted time ran out since I still didn't have the rebate. Each time we had to have the same discussion and start all over again, as I was told each time that the computer wasn't eligible for the rebate, after which I provided proof that it was, and the representative told me that they would resubmit for the rebate.
The rebate still would not come, I would contact the company again, and we started the process over.
John of Exeter NH (02/18/06)
I bought a computer from Dell in Sept.,2005, and, although the computer is fine, I have not been able to get my rebate of $150 back as of this date. They made a mistake in hearing my first name over the phone when I ordered the computer. The agent heard "Don" in stead of "John". This is probably the root of the problem, but, after a number of hours on the phone with them, and a dozen emails, you would think that they would straighten it out. Not so!
They keep sending me requests for items that I originally sent them, and apologetic statements that they value my business, and that is very unusual to take so long for a rebate to clear, but no rebate appears. I am going to keep this going for as long as it takes, they will not wear me down. The rebate practice may be legal, but it has all the practical aspects of a scam. A Pox on all companies who use it!
Karen of Petoskey MI (02/16/06)
I purchased a computer system from Dell on 10/16/2005 that had a $100.00 Rebate. I mailed in for the rebate on 10/25/05 with my packing slip that was required. When I check for my rebate online it was listed as invalid. I also received a postcard from Dell saying that my order # was invalid. I do not know where they got the order # that was put on this postcard but it did not resemble my order # in anyway. I called customer service & they told me to fax a letter & copy of my packing slip to them & I would receive my rebate.
I faxed this info on 12/8/2005. I was told to wait 14 days then I could call back. I waited & called back & they said they never received my fax. They asked me to fax the information again & wait 14 days. I faxed the information again on 1/9/06. I called after 14 days & was told they received my fax but could not read it & I needed to fax the information again & wait 14 days.
I asked them what if you can't read it. They said to fax my order acknowledgement. I did so with a letter on 1/24/06 stating this was the third fax & to please let me know via phone or e mail if there was any other problems. On 2/3/06 I called to check the status & was told to call back Monday it was too soon to check. I waited until Tuesday & was told they have no record of receiving my fax.
Karen of Vancouver WA (02/15/06)
I submitted my rebate and received a post card stating I needed to supply a valid proof of purchase. This was never in the rebate instructions. I sent an email to the address given and later was sent a phone number (1-800-969-5814) to call. They gave me another phone number to call (1-800-624-9897) because they could not find my information. At the second number I was disconnected once, transferred to the wrong service once, told they had no information on me, then told I had no rebate for my purchase, then told they would transfer me to sales services, (which never happened) and was then told the system was down and to call back. How convenient.
I just want to know how to get my rebate I am entitled to as advertised. I sent my Mail-In Rebate Redemption Form with my packing slip,(as directed) and it was postmarked before the expiration date. Now I have no packing slip for reference and they will not give me a copy because it is over 30 days since purchase. I don't think I will get my rebate after reading the similar stories on your site.
Heladio of Sacramento CA (02/15/06)
I purchased two inspiron 6000 laptops in mid november of 2005 tried to order through the website but i was unable to process the order so i called customer service. I only ordered two upgrades a microsoft upgrade and the 9 cell battery which in the upgrade was supposed to come with a usb 128 mb memmory stick. went over the order with the sales rep three or for times to make sure price and upgrades were correct. I bought the three year service plan they were offering a $50 dollar rebate on each so both systems would be covered for only $100 bucks so i took the offer.
Received my computers shortly thereafter -- the memory stick was missing and the batteries were wrong, they sent the standard battery not the extended life battery spent nearly two hours on the phone explaining and reexplaining transfered back and forth no resolution.
I also sent in my rebate forms. In December I receive an email confirming the rebate forms were recieved and being processed. On February 7th I received an email stating that due to the rebate center not being able to confirm the order # they could not process my rebate.
Andrea of Hebron NH (02/15/06)
I answered an ad in the Parade insert in the Sunday paper in order to buy a Dell computer. It stated one had a $130 rebate . Mr. Romaniz said,"..for only a little bit more you can have more memory, three years security, 3 years support." I fell for the bait and switch. I applied for the 130.00 rebate and the answer is: only one rebate per customer. So, I only receive $30 check. Where is the $100? I will NOT let go of this even if I have to write to JUDGE JUDY. They took advantage of an elderly, retired teacher.
Part 2: I asked the salesman if this computer had spell check in e-mail. He said,"Absolutely." IT DID NOT. I had to pay out of my pocket for a special computer program I got from PC connection. I will NEVER buy Dell again..and this is my third purchase from them.
Sharon of Brookings SD (02/14/06)
When I ordered my computer I was told I would get a $50.00 mail in rebate if I signed up for a Dell Preferred Account. I have called at least a dozen times and I ask to talk to a manager. They are always too busy at the moment but will return my call. I am still waiting for that returned phone call.
Samuel of Edina MN (02/14/06)
Holding up my $130 rebate for my laptop. rebate status is very unclear as to why this is the case. Indicates there is an error but no info on how to correct it.
Brian of San Diego CA (02/12/06)
I ordered the PC and was offered two fifty dollar rebates, for a total of one hundred dollars. The system ships, the web page says no rebates. I figure I have to make it past the return period. I call customer service to ask, they say its too early to get a bill or ask about a rebate. I email customer service via web form on 2-4, they do not return contact. I call on 2-11. I have the order number, but my Mom, who the computer is for, has the packing slip. They won't talk to me without a packing slip. I email them again on 2-11. I fully expect no response. I see now they say you have to claim within 30 days of shipping. This is in contrast to earlier phone conversation.
Susan of Cordele GA (02/11/06)
Ordered a Dell Dimension computer. Promised a $100 rebate. Didn't receive rebate form with computer shipment, so downloaded it from Dell's website. Submitted rebate form promptly - on or about 12/29/05. Checked their rebate website within 3-4 weeks of mailing as form recommended - no record of my submission. Checked again a couple of weeks later - status was listed as processing. Got an email at home on 1/20/06 that said there was a problem with my rebate submission - the email said that my rebate was 1) mis-directed 2) they were unable to approve my rebate because only one rebate per order number was allowed (I only sent in one form) and 3) I would get a postcard describing the problem that MAY have instructions on how to correct the error.
There was also a customer service number. I immediately called this number - went through the automated system and was told to call another number. I called the other number and finally got Sergio. Sergio said the Scottsdale AZ address to which I mailed my rebate form is no longer being used and that they didn't forward my rebate form to the address that now processes these forms. He resubmitted my rebate request and said it would take another 2 days for this to appear on the Dell rebate status website. I should check back then and verify status.
Deepak of Del Mar CA (02/10/06)
The rebate for $50 was promised but never provided. No status is shown on dell.rebatestatus.com. Have requested several times by email but no one has called or responded.
Isabel of Ft. Lauderdale FL (02/09/06)
Mailed in rebates on forms received from Dell via mail and followed instructions exactly. Sent photocopies of packing list that showed amounts of rebates due and receipts as requested and still was denied rebates because according to them they didn't have enough information. Total amount due is $225.00
Patty of Houston TX (02/09/06)
Our company purchased two Dell computers last year. One in in Jluy, one two weeks later. Mid Sept received rebate for July computer. Still haven't not received the rebate for $100, after being told three times they have issued the check, then cancelled the check, then reissued the check. They keep telling me it's in the mail. I would never purchase a Dell computer again with hopes of ever receiving a rebate. I don't believe they have any intention of resolving the issue.
Karen of Hebron CT (02/08/06)
Bought 32 inch tv online on Nov 10th, 2005 and was offered dell/comcast $200 rebate, when purchasing tv and signing up for high definition tv through comcast. This was done, with paperwork mailed on 12/12/05. Follow up was done via fax number provided by them (they never received) on 1/19/06, as after follow up they said never received. On 2/08/06 after phone call, they say they never received and we are not eligible (since it didn't say it on our invoice). this is deceptive and wrong. we have all paperwork saying we are eligible, printed out and nothing is out of order.
Pat of Lexington KY (02/08/06)
I purchased a computer directly from Dell in August 2005 from a mailer sent to us by Dell. I still have the mailer that clearly states I would receive a $150.00 rebate. Upon receipt of the computer, I filled out all the rebate forms and cut everything off the box that had numbers on it. I mailed all of that plus the packing slip (I kept a copy but it is hard to read but readable) to their rebate center.
I paid for the computer (assuming I would be receiving the rebate). The end of September I received a notice in the mail stating that they did not have the order number. I called the number on the form (1-866-842-3616) and spoke with someone. They asked that I fax a copy of all the things including the packing slip and to write a letter that had our name, address, rebate amount, order number, promo number and customer number. I did this. I heard nothing back. I did not receive anything so up to now, I have called many many times. I have faxed all the information to them at least 8 times.
I have been told that the rebate is on its way (they were just behind) and I have been told that the packing slip was not clear in the fax) among other things. I have asked to speak to a supervisor three different times but each time I was told there was no supervisor avaailable. I was told a supervisor would contact me within 24 hrs. or maybe 48 hrs, but that didn't happen). I spoke with Dennis Johnson, my sales guy, and he was astounded that we had not gotten the rebate. He even called and spoke to a supervisor and he said he talked to them for over an hour and that he had finally gotten them to agree to send the rebate. He called me back and even sent me an email. I do not understand why the rebate is not forthcoming. Is Dell a crooked company? What is going on?
Dale of Springfield MO (02/07/06)
Purchased $688 Dell laptop package with $100 mail-in rebate. Submitted all necassary paperwork including the above order numbers within 3 days of delivery. Received denial of rebate e-mail on 2/6 based on order number mismatch. Dell is running a highly organized rebate program designed to steal from consumers by placing the entire undue burdeon the consumer to acually collect the rebate. They try all the tricks and believe me. the consumer should receive a minimum of triple payout for a scam such as this.
Wendy of Midland MI (02/07/06)
Same as everyone else. I ordered my DELL Dimension 3000 series computer in good faith, paid for it with my credit card, promptly sent in my rebate forms, and never received my rebates in the amounts of $89 and $150. That was in May of 2005. I have called and called and sent and resent and refaxed and they NEVER have any record of what I sent, when I call back to confirm. WHAT A SCAM!! I want to be included in any LAW suit that is filed against DELL. I have spent probably 6-8 hours on the phone with DELL rebate people.
I have five different case numbers. I have spoken to at least 10 different people at DELL CUSTOMER SERVICE. This is SERVICE? No one at DELL cares. They have my money!! This company has figured out a new "BAIT and SWITCH" tactic. PROMISE Rebates but do NOT pay. I like everyone else, still want my REBATES as promised!!!
Nancy of Wall NJ (02/06/06)
Bought a computer for my cousin. They screwed up my account info. I called customer service but it was never straightened out. Filed the paper work for the $50 rebate which they claim I am not entitled to (wasn't on the packing slip) but the website says my form is complete. Gone round and round with rebate status who didn't have it in the computer and customer service.
Rachel of Cranford NJ (02/04/06)
We purchased a Dell computer which had an advertised $100 rebate when signing up for High speed internet. We made purchase in May 2005. We fulfilled the terms of the rebate by activating high speed internet and mailing form within 90 days. We have not received rebate despite numerous calls to Dell rebate center and customer care. "Dennis" at Customer Care stated that it was the rebate center's responsibility.
At our insistence that we had contacted rebate center numerous times to be told it was Dell's responsibility, Dennis conference called "Ralph" at the rebate center who said it was Dell's responsibility. At the point Dennis had no answer for us and we were put on hold for a long time with no response. I use the term "we" because my husband had been making numerous calls with no success and I could not believe the responses he was telling me he got from them so I called myself and am in disbelief at the treatment we are getting.
Glenn of Bloomington MN (02/03/06)
I bought a computer from Dell over the phone (Order 344347135 Shipped 04-21-05). Rep was to have filled out the $100 rebate & the money would be mailed to me. I followed up multiple times. 5/20/5, 10/22/5, 10/23/5, 11/20/5, 12/11/5, & 12/15/5. I was promised multiple times that the rebate form had been submitted & would be to me shortly. The time promised has been exceeded by quite some time & the online tool provided for checking status has NO entries for me. Dell customer care also promised a $50 goodwill credit in addition to the $100 rebate but has yet to deliver.
Virgil of Evansville IN (02/03/06)
I ordered a DELL Dimension, E310, computer before Christmas 2005 that they advertised as having a $200.00 and a $50.00 rebate. I received the computer and filed for the two rebates that were both listed on one packing slip. DELL denied the $200.00 rebate saying that the packing slip was missing the shipping date, invalid post mark, ineligable for rebate and missing the order date.
However they sent me the $50.00 rebate using the same packing slip that had both rebates listed four lines apart. I have called eight or nine different numbers, including DELL Customer Service and Customer Care and at their request have faxed the rebate three times. Some of the persons I talked to told me I would get the $200.00 saying that they would immediately e-mail me with a new tracking number but I never received anything and have never heard from DELL again.
Joel of Ann Arbor MI (02/02/06)
Filed rebate with all required information. Rebate was rejected saying I did not include packing slip. It's a great scam they have going on, because after 30 days you will no longer be able to download your packing slip from Dell.com. You have to request a customer service person to have the "proper department" fax it to you. I have made multiple requests for this, and have been promised many times to have my packing slip faxed to me so I can send to the rebate center with nothing to date. I am fed up with them. Will file a complaint with the BBB after I am done here.
Susan of Monroe MI (02/01/06)
I was sent an email recommending extending my warranty. The purchase price on the email said $145. When I called to renew the warranty, I was told $220 would be charged to my credit card, but I would receive a $75 rebate. She then proceeded to tell me how to download a copy of my packing slip to send in for the rebate---which I did. I received a notice that I did not qualify for a rebate.
Called several times, talked to several people and was told different stories. The last person I spoke to assured me he would issue the $75 credit back to my credit card. I have since received my statement, and this did not happen. I have no idea how to get my $75.
Mindy of Huntington Beach CA (01/31/06)
I ordered a new PC via telephone. The offer included a $100 rebate. The sales rep did not verify my address (which had changed); thus, I never received my rebate. My shipping address was the same, so I received the PC. I have told DELL customer svc of this inequity many times, but no one will send me a rebate application.
Wendi of Gonzales LA (01/31/06)
I purchased my Dell notebook back in September and was offered a decent price with the rebate of course. It is now going on February and I have yet to receive my rebate check. I had to call numerous times to check on the status only to get told different times by different people that is was never processed. They then claimed to have processed the rebate and it would take 3-5 business weeks. I finally gave up on calling since I'm on hold for at least 20 minutes minimum which I don't have time for.
I began to e-mail which I have kept all of them requesting information about the status of my rebate check. I still get the same response about how it takes 3-5 weeks and it was taken care of. Weeks went by and still nothing. I sent another e-mail and received a response stating it was looked in to and should arrive in another 2 weeks. Still nothing! I am disgusted with the false advertisement and feel like I've been had. They owe me $186.00. I would have never upgraded at that time to get more money back if I knew this would happen. You know Dell, "The more you spend, the more you save" I think what it should read is "The more you spend, the more they are laughing all the way to the bank!"
Margaret of Gillette NJ (01/31/06)
I called on Dec 19 because i had difficulty finding the info for filing for the rebate. Cust svc rep said I did not need to file they would file for me because of Dell Website problem. I called back in 6 weeks and was told no record of my rebate. Told I must mail in all the forms. Now understand that the forms were supposed to be in within 2 weeks of receipt of product. And my call to them was in that time and they told me I didn't have to mail in the forms.
Michelle of Northville MI (01/30/06)
On August 15, 2005, I purchased a Dell Pocket DJ online from www.dell.com. At the time, they offered a $50 rebate when you signed up with Yahoo! Musicmatch on Demand. I signed up for the service, costing $59.88, filled out of the forms and mailed them in on August 30, 2005. When I call the Dell Rebate number, the automated service indicates that they have received my rebate form and that it should be sent to me within 8 weeks. It is now almost February 2006, and I have yet to receive a rebate.
Douglas of Walpole MA (01/30/06)
On October 17, 2005, I was contacted by a Dell sales representative about purchasing an extended warranty for a recently purchased PC for my home. I thought the price was alittle high, but the saleperson said that it came with a $75 rebate, so I ordered it. I inquired in December as to where my rebate was, and have been on a wild goose chase ever since. I get transferred all over the company, and no one gives me a solution. Then they e-mail me with a file number, stating they will contact us soon with a resolution, but I never hear from them. It takes 1/2 hour just to get someone on the phone. When I ordered the product, they charged my credit card the same day, so billing me is efficient...why can't rebates be the same? It is not alot of money, but it is the principle of the matter that has me furious.
Fred of Round Rock TX (01/27/06)
I purchased a Dell Dimension computer in October of 2004 and promply submitted a rebate request for the $50 they offered on the purchase of a new computer. I waited about 6 months and sent an email to check on the status with no reply. A second email in Oct of 2005 got a reply and they asked me to send them a fax of my packing slip and invoice, which I did. Another month went by and I sent another email with no reply.
Loretta of Harrisburg PA (01/27/06)
Dell received my $200.00 rebate documentation on 12/18/05, per their rebate. Rebate is still "in processing. When I go onto another one of their sites for rebate information, they have no record that I even exist!!!
Renee of Buffalo NY (01/26/06)
When placing an order for a computer online, it was clear that a $100 rebate would be applicable to my order. On my invoice, it acknowledges the rebate (55301) and I fill out the approriate paperwork and rebate request and mailed it within a week of receiving my computer. To date, I have not received the rebate or even a courtesy call...simply an email that acknowledged my complaint. Sickening.
Ann of Gladwin MI (01/25/06)
Ordered two extended service plans with $40 mail in rebate on each. Had to download rebate form from website. However, form will not download. Made numerous phone calls, received numerous answers as to how because they acknowledge problem. Received numerous promises to mail the form directly to us, never received any form. Rebates expired due to this problem. No resolution from Dell, made phone calls to Dell and was transferred to numerous departments.
Christopher of Woonsocket RI (01/25/06)
Mail in Rebate for an extended warranty was held up because they did not receeve a packing slip or invoice. I provided Dell with what was provided to me.
Kaleb of Wakeman OH (01/24/06)
I purchased the extended warranties for my two Dell computers and supposed to receive $75 rebate for each warrranty purchased. I sent the rebate form and packing slip for each computer. Each warranty rebate was sent in separate envelopes. After 10 weeks I called to see why I did not receive my rebates and they said the envelopes must have gotten lost in the mail. So, what are the chances that both envelopes would have been lost and since I had the return address on them, they should have some back to me. Also, they said that I should go back to the email concerning the rebate and reprint the forms and then fax them to them. But guess what, when I go to the email and click the link, it no longer works, so it is impossible to get the rebates forms. When I call back they say that they have changed the site and have no idea, guess I'm just out of luck.
Jeffrey of Redondo Beach CA (01/23/06)
I purchased a PC from Dell.com. Supposed to get $100 rebate. has been six months. Cannot get a reply from them and have received nothing.
Larry of Boulder CO (01/06/06)
The LCD on my new laptop went out after 45 days. On Dec 29th I contacted Dell Tech Support. I was ready for the expected treat you like a dummy, and I pateintly went through the script to determine that the LCD needed replacing. I confirmed w/ Mark_0108309 that I indeed had next day on site service. He assured me that I would get a call from the local tech. At 5pm on Dec 30th I contacted Dell Tech Support through their chat service. I spoke with Sameer_01112736 and he "promised" that a tech would call me by 7pm that day. I explained that due to Dell's Jan 2 holiday the Tech had to reach me on Dec 30th. Of course no one called.
On Jan 3 as I was getting on a plane the Tech called and I told him I was going to Colorado and would need service there. I also folloew up with an email to Mark on Dec 30. On the Jan 4th I sent an email to Mark again, with still no response. On the 5th I again sent an email to Mark, and contacted Dell Tech Support chat. This time I was conected to Shelendra_01114932 who claimed the part was at the depot and a tech would call me tommorow. I asked how I could escalate the issue and she gave me a contact number. On Jan 6th I called the contact number and was told because I was no longer in California my case was closed and I would have to start over. I then attempted to contact Dell Tech Support by phone, each time the tech on the other end took my name number email address and system case number . Each time I was put on hold, "while I look up the details" each time they promptly hung up.
Every year I have purchased for my own business and for others that I support Dell equipment. I can understand the problems that front line support staff face as I also have delt with non-technical customers. Yet in my 15+ years working in Computer engineering I have never seen such disgraceful support. I have even been on the other end having to support Dell as a customer. Dell wouldn't tolerate this kind of support for 1 hour, much less days. I used to be impressed with their machines, but in the future I will have to start recommending other brands unless things change very fast.
Gerald of Grants Pass OR (1/13/06):
I bought a Dell computer system Last September which came with a $127 rebate. I mailed the rebate form and I have a certified mail receipt, signed by a dell representative proving that they received my rebate form on 3 October 2005. When I call Dell to follow up the missing rebate, I am always told that never received my rebate form, they have no record in their computer system.
I checked Dell rebatestatus.com web site on 2 Jan 2006. No record of rebate request on web site. I Called the Dell automated rebate center on 2 January 2006 877 776-6910 No record of rebate request in Dell computer system. I Called Chris (employee # 9576) on 3 Jan 2005 - She confirmed no record of rebate request. She asked me to fax copy of packing slip It took over 30 call attempts over an 18 hr. period to get through on Dell fax line. I Spoke to Lilly (PLA DEPT) (Employee # 9187) on 6 January 2006 Tel # 877 206-5642. She confirmed receiving my fax, but She told me computer system was down, told me to call again Monday Jan 9. She told me she would follow up and take care of it for me and contact me as soon as she could access the computer.
I called again Wed 11 Jan 2006, Lilly’s assistant told me computer was still down, her English was so bad I couldn’t get her name or employee number. I immediately called back and spoke to Saul #9465 who told me the computer system was NOT down at 10 a.m. on 11 Jan 2006. (one of the two is lying to me) He also told me there was no record in the computer of receiving my fax or my rebate request. I called again on 12 Jan at 1:30 p.m. Gilbert #1963 told me computer was down.
I called on Jan 13 at 2:35 p.m. upon being transferred to customer service rep, someone just laid the phone down and walked away from it. I could hear the voices in the background. After 5 minutes of waiting, I hung and called back again at about 2:42 p.m. Spoke to Ivan #9217 who again told me the computer system is down. Obviously Dell is giving me the run-around and refusing to even process my rebate form. I have the U.S. Postal certified mail receipt, and the certified mail return receipt signed when the rebate form was received at Dell.
Patricia of Browns Summit NC (1/13/06):
I purchased a Dell Lap Top Computer Inspiron 2200 Intel Celeron M 360. It was shipped to me on 07-09-05 $936.09 with a $200 rebate to be sent in within 30 days. I could not find rebate form. Finally someone from Dell faxed me a copy. I completed and returned with my payment. I have tried unsuccessfully to get rebate but they say they do not have. I will admit I sent it in with my payment. My payment was in full less the $200 for the rebate.
It seems that I was in error for sending rebate form and papers with payment. I asked them to call it even. I owe them $200 and they owe me $200. They will not send my form back or say they forwarded to correct facility so they can pay me the rebate and then I can pay them balance on laptop. It would be so simple for them to do a little accounting to transfer rebate to my account and pay off laptop.
Janet of Monroe OR (1/12/06):
Ordered computer by phone to be sent as a gift. Said they would mail me the rebate form and info I needed. never happened. I finally downloaded a form because when I called again they e-mailed me a form for dial-up connection rebate and again never sent me the info from the packing slip they said I needed. Next I got copies of packing slip, sent them to them. Tried to track and they say disallowed because of no packing slip.
I have reminded them everytime I've written that I could not send them a packing slip it was never sent to me.
William of Cranberry Township PA (1/11/06):
I purchased 3 Dell DJ Ditty's (MP3 Players)on 11/22/05 and was promised a $50 rebate for each player total of $150. I filled out the forms, which by the way do not come with the items, you need to call and request them within the 30 days prior the order. I mailed all necessary forms, copies etc.
I received an email that stated my rebate could not be processed on 12/15/05. I called the number listed on the email and was told that I needed to call a different number, did that, and told that I called the wrong place, and given yet another number. Finally got ahold of someone who told me that I needed to sign up for napster, get a username and password and call back and then they would put my rebate through. This man told me that the directions that stated I needed to do that were on my packing slip and I should have payed attention and would not be in this situation.
There is no such thing on my packing slip. I then get two letters from Dell in the mail stating that my rebate cannot be processed, I call the number on the letter, which is what it says to do and guess what, it is the wrong number. I am told to call another rebate center, that they are not handling my rebate because I purchased my products after 11/10/2005. I call them, explain my situation, get put on hold and hung up on.
I call back, speak with someone who tells me it is past the 30 days and I have forfeited my rebate. She tells me I need to call customer care if I want anything done now. I call customer care, speak with a supervisor, she assures me that she will process the rebate and expedite it. She gives me a refrence number and tells me everything will go through just fine. I receive yet another email stating that my rebate has been rejected.
I call Dell, give my refrence number and my long story, the CSR that I spoke with tells me he has no record of my rebate being filed, but he will resubmit it and have it expedited. I asked to speak with a supervisor and he also has no record of my rebates. I have invested aproximately 6 hours trying to get my rebates that were promised to me. I believe that Dell is scamming people and hoping that they will just give up trying. While typing this email, I have been on hold with a dell CSR Supervisor for 67 minutes. He has also promised to make sure this is taken care of.
Stephen of Albuquerque (1/11/06):
I have been unable to get my rebate with Dell. After contacting their customer service on mutiple occasions over the last 6 months all that I am told by their customer service team in India is to wait 4 to 6 to 8 weeks and that they will be reprocessing my rebate. After mutiple attempts I have not received a rebate. I purchased the computer in August 2005 and today is Januray 11, 2006. I've called all numbers assocaited with Dell and many of the individuals just transfer me to a deadend line. I have not received the rebate per the purchase agreement.
Michael of Gardner MA (1/10/06):
Waiting for rebate since Aug 2005, was promised in 8 to 10 weeks. called several times, no response.
Julie of Kane PA (1/10/06):
My daughter ordered a Dell computer on-line which offered a rebate with purchase. We received the computer promptly and it has been fine. The problem came with trying to get the rebate. The directions said to go to the on-line rebate center and follow the directions. We did as directed and there was no rebate available there for her purchase.
We tried e-mailing and calling many times. I even tried calling and getting a human to talk to and was never able to get one. I used all the phone numbers and channels available. We still haven't been able to get a rebate or talk to anyone. We purchased this computer in August of 2005 and just now there is a choice on-line that fits her rebate. Of course it states that the rebate must be filled out within one month of purchase. We have never received a response from any of our e-mails.
Richard of Sonora CA (1/9/06):
I have two rebates pending with Dell Computers, one for an LCD Monitor $30, and one for an LCD TV $100. The former is over ten weeks old and I have yet to receive it or be able to get the company to acknowledge it. The later is four weeks old, past the 30-day postmark requirement, and I can't get the company to acknowledge receipt of my submission.
Jacqueline of Orange CT (1/6/06):
As a computer consultant I can no longer recommend Dell. Several of my clients have not received rebates, their Lexmark/Dell A940 printers have broken without replacement. One of my clients went to customer service home, then was transferred to small business, then back to home then the department closed.
Called back the next day was told the printer they have was registered to someone else, maybe it was refurbished, called again, oh well it would be out of warranty anyway! This is unacceptable. Also, the A940 should be recalled for its continuous roller problems! Going to India for support, 1st tier, creates problems! My clients pay extra for the tech support and expect to receive adequate support. Hello Apple and HP and even maybe a Gateway! Goodbye DELL!
My reputation recommending Dell has cost business. Also, my time on Dell's hold/techsupport unpaid. I go on a 3 party line with my clients to obtain Dell's support, because going to India, just to register the call is 15 minutes then a 40 minute hold time. I encourage my clients to have patience and everyone has run OUT.
Carolyn of Maple Valley WA (1/5/06):
Bought a computer in Sept. with the offer of a $75.00 rebate. Numerous calls and emails and still no rebate.
Michael of Watermille NY (11/27/05):
I filled out rebate for $189. I got a letter 4 weeks later that said I did not fill it correctly. I then at the instruction of the rep sent a fax letter. She told me to call back in 14 days. When I called in 20 days, the man said he did not see my fax and it could be that it was not entered in their system. He offered me nothing in terms of honoring their rebate offer.
I filled all forms correctly and so I told him Dell was scamming their customers. I asked what date did I purchasse my computer and he told me it was Sept 26. So they had a record of it without doubt.
Clea of Overton, NV (11/13/05)
I am trying to receive a Dell rebate. I sent in all the right forms and tried the number that was on their website. It is an automated response line that provides no help. I received an email and a letter saying they could not process my rebate. They gave no reason.
My parents also had trouble with their Dell rebate and just gave up. I have left messages and emailed different people with no response. How are they getting away with this????
Brian of Cupertino, CA (8/4/05):
I bought a projector from Dell with the promise of a $200 rebate, but they
never honored it. They claim the rebate expired the day before I placed the
order. All I can say is that it was advertised on their website at the time
I placed the order. It was also available the following week after I placed
the order.
I feel cheated out of $200 and have spent over 3 hours trying to
find someone who can deal with this. NEVER, EVER AGAIN.
Gary of Coral Gables FL (4/4/05):
Dell has made getting your rebate back a living hell. They do everything to put you off. They only provide a po box number so you can't overnight or fax or confirm the receipt of your rebate papers. When you call they say it takes 2-3 week before they can see it in their system, (this puts you past the 30 days they require to receive it by) so that if it was lost in the mail, you're too late and then they say your past the window for being approved for the rebate. Then they told me i could get an extention of the time frame to send another copy, however they didn't want to put that in writing. What's going on, how can they do this?
Brandon of Boca Raton FL (4/2/05):
I purchased a 42" HD plasma TV from Dell on Jan 5, 2005 for $3495 with a $500 mail in rebate. I sent in the proper form with a copy of my packing list and post marked within the time allowed. Last week I received from dell a letter stating my rebate was denied. When I called the nocustomer service number they told me my rebate was denied because it was not listed on my packing slip; but that should not be my problem, I don't print the packing slips. The ad was for purchases of plasma tvs bought between 12/23/04 and 1/5/05, which mine was as stated on my packing list.
The nocustomer service agent proceeded to tell me they have never offered a mail in rebate for those tvs. I went to dell's website and found in the rebates section a description of the rebate for tvs purchased 12/23/04-1/5/05. I tried getting the agent to look at the page, but she insisted they have "other" ways to look up past rebate offers. I feel like Dell pulled a fast one on me and will never purchase a thing from Dell again. In recent years I have purchased 3 laptop computers, a desktop, a Dell DJ, a Dell axim x50 handheld, and now the plasma HD tv. Obviously I have been a loyal customer to Dell, but because of their deceptive business practices they have lost a customer for life. It will cost Dell a lot more than a $500 rebate for their mistake.
I purchased the tv expecting it to cost $2999 after the rebate. Instead it has cost me $500 more. I feel Dell stole $500 from me. They will not take the tv back because it is past the Dell satisfaction guarantee period.
Shirley of Norcross GA (4/1/05):
On 12/31/04 I purchased a Dell computer for the total amount of $1,222.16. I was promised a rebate total of $250. The young salesperson with whom I spoke told me that I called from an ad for small business. She asked if I had one. I had one that began in 1980, but has not been used for years, tho still incorporated. I told the young woman, Jennifer Rizzo that I would need any rebates sent to me, and in my name; I was explicit in this. She seemed to need me to buy this with a "company" name, and in my ignorance, I did.
The checks that came to me were made out to my original company name, Gourmet International. Dell has refused to reissue the checks, my bank of 25 years has refused to cash the checks without my having a corporate account. Dell has refused to reissue the checks on three occasions now. It was an expensive lesson for a senior living on an extremely low fixed income, but I will never buy from Dell again based on this experience. This was my third Dell, and I needed two more for friends I have introduced to the net. Forget Dell.
Karl of Rio Rico AZ (3/31/05):
Yes, Dell take it all! Bought a Dell Desktop with an advertised (by DELL) mail-in rebate. Open the box, no rebate form. Writing to Dell Customer Service, no answer. Writing again, this time demanding that a form be provided. The order has been erased from Dell's records by a Dell employee. Consequently, the purchase "does not exist", thus no rebate form.
Gary of Melbourne FL (3/29/05):
I sent all my paperwork for my $100.00 rebate in Dec. I have been checking on line and it is in the processing mode (been that way for 2 months). I called Dell Rebates at 866-842-3616, 3 weeks ago and spoke to Betty. She said they did not have all the info they needed and to fax them a copy of my Camcast Bill. I faxed it to them. It is now 3 weeks later and I was told they never got the fax. They told me to fax it again and wait 2 weeks to get the status of my rebate. I feel that I am getting the runaround.
James of Dillon SC (3/28/05):
I purchased a computer from Dell on 11/17/2004 that promised a rebate of $100.00 within 30 days of the purchase after I filled out my rebate form. I filled out the rebate form and sent it in on 11/29/2004 which would have put my rebate due date on or about 12/30/2004. I received one check for the amount of $30.00 and called about the rest of the rebate and the customer service told me the order number changed and I would have to wait "another" 3/4 weeks (2/14/2005). I've waited that period and still no check.
Here it is March 27 and still no rebate. I called the customer service and reported it and they said the check was mailed on Feb. 22, 2005 with an approx. delivery date of 2 weeks. Here it is March 27, 2005....NO REBATE. What is wrong with these people?
Billy of Anoka MN (3/28/05):
I'm supposed to be getting $250 in rebates back from my computer but they keep losing info on my status (so they say). I've called 4 times now and I get the same result - they can't find any record of it.
Terry of Philadelphia (3/28/05):
I purchased 2 computers in January 2005. When I bought the computers, I was told I was due 2 rebates totalling $200 however when I received the computers there were no rebate forms. I called. That's when I was told the forms are not mailed when the computers are shipped and the forms would be mailed to me. I never received the forms. Weeks later, I called again re: the forms (if you read Dell's website, you only have 30 days for receipt of your forms or they become invalid). I spoke to a customer service rep, Jason, who was extremely helpful. He apologized profusely and put me on hold while he contacted the rebate dept to "expedite" my forms for me.
When he came back on the phone with me, he said he had completed the forms and because they had been "expedited" I would receive my rebates in 2 weeks. Three weeks later, no check. So, I called once again. This time, I get in contact with the rebate department (after being on hold for 20 minutes) and talk with a representative who snottily told me that no forms had been sent to me, nothing had been expedited and he would take care of the matter for me that day but my checks wouldn't come for 3-4 weeks.
I called customer service back to speak to a supervisor to find out why I had been lied to. I got one customer service rep who put me on hold for 11 minutes and then hung up on me. I called back, was on hold for 15 minutes got Rena who put me through to Ricky, the manager who said exactly the same thing as Jason. So, at this point, I don't expect to ever get the rebates.
Ronald of Fort Worth TX (3/24/05):
I purchased a PC from Dell 06/29/2004, The salesperson told me I would get three mail in rebates, $100.00, $60.00 and $50.00.I was told to send a copy of my packing slip, which would show the 3 rebates I was to receive. As of this day I still have not received the $60.00 rebate. The packing slip shows the 3 rebates. Twice I have written and sent a copy of the packing slip to: Customer Service PO Box 52900 Phoenix, AZ 85072. I get no response from them.
Gerald of Carmichael CA (3/23/05):
I mailed the rebate forms in on 1/2/05 and have faxed the forms twice to them plus mailing them again and they still say they have no record of it. I talked to one person at Dell and said I should receive a reply when they get a fax. This is for a $150 rebate.
Victor of Columbia MD (2/27/05):
I purchased a Dell printer that came with a $30 rebate. The printer came with a couple forms that had to be completed and mailed, which I did. I received a snail mail letter indicating that Dell had not received a particular piece of information, and that the result was that I would not be receiving my rebate. I called the Dell Rebate Center and requested additional information regarding the missing information. I was told that if I didn't send in the required documentation, my rebate would not be processed. When I informed them that I had sent in the documents that came with the printer, they scolded me for not keeping a copy.
When I asked if the Rebate Center could provide the documentation resulting from my purchase, they said absolutely not. So, then I called Dell Customer Service. DCS informed me that the Rebate Center is an outsourced service provider and that very limited control exists over this operation by Dell. However, the Customer Service person stayed on the line with me and called the Rebate Center again. This time, I got a very different response.
The Rebate Center immediately agreed to send the $30. The fact that the Rebate Center is outsourced (not a Dell company) is not unusual; however, Dell should take appropriate measures to correct the operational and control issues that obviously exist in the area of rebate processing. I won't be buying any more products from Dell any time soon.
I have since received a $30 check, but it was made out to the wrong person. I assume this is their form of retribution for having to process the rebate.
Don of Akron, OH (08/17/04):
I recently bought a Dell Dimension 2400, which came with $200 mail-in rebate offer. I submitted a rebate request on 4/8/04. To request the rebate there are 2 pages to submit, the Mail-in Rebate Form and the packing slip. I have copies of both. The only data I had to fill in on the form was my name and address.
After 11 weeks I called in and someone snarled at that I had to wait 8 to 10 weeks. When I told him it had been 11 weeks, he put me off to the web site. Later I received a snail mail advising me I had incorrectly filled out a form. I din't know my name and address?
I called Support at Dell again, and was told they had not received my request until July 19. I checked their site and was told it would be 2 weeks. I have received no check to date.
Unfortunately, I sold the boss on letting me buy the Dell on my credit card with the attractive rebate. He reimbursed me the full amount but expects me to get him the rebate.
Megan of Oxford, PA (08/18/04):
I have not received the $150 rebate Dell offered. I have made numerous attempts to collect the rebate but Dell has not sent payment. I have sent all of the proper paperwork.
Fred of Tehachapi, CA (08/09/04):
I bought and paid for a Dell Dimension 2400 sysyem, plus all-in-one printer, via the Internet in early 2004. I cannot locate my original paperwork, and think I may have sent it to Dell without making a copy. Now, I have not received the $100 rebate, and it is August. After many unsuccessful email exchanges, I bundled copies of all the emails and snailmailed them to Dell Customer Service in Texas two months ago. No response yet. I am retired and on a limited income, and I can't afford companies like Dell making extra money off me.
Betty of Durango, CO (08/06/04):
Have yet to receive Dell rebate from May 2004 purchase despite filling out the correct paperwork, faxing to the number provided on a postcard telling me "there was a problem" and repeated phone calls. Have screen capture transcripts from Dell online chat with rep assuring me I would get my rebate in "5 to 6 working days." That was 6 weeks ago. Was told by everyone I've spoken with that "they have a log of all my calls and assure me the rebate is now on its way."
Don of Akron, OH (08/19/04):
Bought Dell Dimension 2400 for my company. Submitted rebate forms and mailed them April 4, 2004. I followed up several times with poor results. They even hung up. I later received a snail mail saying the info I sent was incomplete. I got my address wrong? Just when all this was approaching critical mass, their check arrived dated August 3, 2004! Just over 16 weeks. I guess the moral is that they will finally pay but their conduct has been a great deterrent to any more of their rebate deals. On the other hand, we couldn't be more satisfied with their hardware.
Lee of Lagrange, OH (08/05/04):
I'd just like to say that I recently purchased a Dell laptop with a $150 rebate attached to it. I checked, and my rebate is still processing. It's said that for about a month now. Dell really needs to revamp its customer service. Every individual that works there has such a thick accent that I can barely understand them, I have to sit on hold for close to an hour whenever I call and the phone system is SO complex that it takes a genius to be able to speak with a human being. What a waste of time! Apparently | 
•