Complain about a product or service

Dell Rebates

Dell Computers • Advertising • Credit Card Fraud • Dell Finance • "No-Interest" Offers • Rebates • Restocking Fee • Sales Practices • "Surprise" Loans Service • Customer Service • Tech Support • 30-Day Return Policy • Warranty • Extended Warranty Products • Laptops • Printers • Plasma TV Customers • Deployed Military • Small Business Customers • Dell Defenders --- News • Dell To Pay New York $4 Million In Fraud Charges Settlement • Dell Flubs Online Prices • Dell to Pay $3.3 Million to Resolve Deceptive Practice Claims • Judge Rules Dell Deceived Consumers • Dell Closes Sales Kiosks • Wal-Mart To Sell Dell Computers • New York Sues Dell on Consumer Fraud Charges • Dell Breaks Microsoft Stranglehold • Dell Settles Class Action Over Financing Practices • Dell Recalls Notebook Computer Batteries • Chinese Consumers Sue Dell • "Exploding" Dell Laptop Destroys Truck, Imperils Outsdoorsmen • Dell Denies It Knew of Overheating Battery Problem for Years • Dell Cuts Rebate Program Amid Complaints • Seeking Sizzle, Dell Goes Alien • Dell Sales & Earnings Down, Complaints Up • Computer Vendors Charge More For Less Service • Class Action Accuses Dell of Defrauding Customers --- Recalls • Dell Recalls Notebook Computer Batteries • Dell Recalls More Notebook AC Adapters • Dell Recalls Notebook Power Adapters Analysis • Dell Wins Complaint Derby • To Dell & Back • Dell Talks Back

We are awash in complaints about unpaid Dell rebates. The complaints below represent just a tiny fraction of the megabytes of complaints we've received over the last few years. There is no sign the situation is improving, so buyer beware!

Anyone with a similar complaint should do the following:

• File a complaint with us; complaints to our site often lead to class action lawsuits which penalize offenders and get at least some recompense for consumers.
• File a copy of the complaint with the Federal Trade Commission, which prosecutes violators;
• File a copy of the complaint with your state's attorney general. You can find the address in our Resource Directory.

Dana of Bennett, CO July 22, 2006

Dana of Bennett CO (07/22/06)
Got a new Dell; couldn't even get a rebate form out of them for it;(we couldn't download the one they said they e-mailed) talked to 4 different customer service people; told all of them we wanted the form re-sent. Also, told everyone we talked to that we were not going to be using the McAfee service and wanted a credit for the 87 charge. CS rep said she would send a return authorization for the disc; that never showed up either. Since we got our first bill today, I can tell there has been no credit, and time has expired on the return policy and the rebate policy.

As near as I can tell, we are out 87 for the McAfee and 130 in rebates. I e-mailed our sales rep's boss today though my experience has been that all I will see is 3 more e-mails assigning case numbers, but no results.

Auerbach of Cambridge, MN July 21, 2006

Auerbach of Cambridge MN (07/21/06)
My order with dell computer when I purchased my laptop included a 150.00 rebate. I have not been able to claim my rebate nor have I received any help in getting my rebate. I have not received my 150.00 rebate nor have I been credited the 150.00 on my account with dell

Steven of Houston, TX July 17, 2006

Steven of Houston, TX (07/17/06)
I bought a Dell DJ mp3 player, influenced in my decision by a 50 rebate. I filed the rebate, in Nov 05 and its receipt was acknowledge in an email in early Apr 06.

A few days later I received an email that said Dell had no record of my purchase. I checked with customer service, who confirmed that they had a record of my purchase, but they had no record of my rebate!! I have exchanged many emails with customer service but now I don't get replies from Dell when I email.

It's just 50, but heck, it's MY 50!

Brenda of Yucca Valley, CA July 5, 2006

Brenda of Yucca Valley, CA (07/05/06)
I bought a desktop and a laptop within two weeks of each other. The desktop was advertised with a 100 rebate. I submitted the necessary paperwork for the rebate.

Later in the mail, I received a postcard indicating that they needed my order number. I wrote the order number on the postcard and mailed it back to the address that they indicated on the postcard. Several months later, I contacted customer service on the Dell website and they said would expediate my rebate.

I waited a few more weeks and contacted Dell by email asking where my rebate was.  I was told that I was not entitled to a rebate. I tsaid I thought that was fraud.  

I had to borrow money just to be able to pay the amount that I owed for the computers.

Judy of Highlands, TX June 9, 2006

Judy of Highlands TX (06/09/06)
I got my Dell computer for Christmas 2005. I sent in my rebate form in January of 2006. I continued to track my rebate on the Dell website. In April I received an email from them saying my rebate check had been sent and please cash it or if I have not received to please let them know. I called and spoke with someone and he said he did not have my P.O. Box. This was supposed to be taken care of in May, here it is 6/9/06 and I have not heard a word.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.