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We are awash in complaints about unpaid Dell rebates. The complaints below represent just a tiny fraction of the megabytes of complaints we've received over the last few years. There is no sign the situation is improving, so buyer beware!
Anyone with a similar complaint should do the following:
- File a complaint with us; complaints to our site often lead to class action lawsuits which penalize offenders and get at least some recompense for consumers.
- File a copy of the complaint with the Federal Trade Commission, which prosecutes violators;
- File a copy of the complaint with your state's attorney general. You can find the address in our Resource Directory.
Barbara of Cambridge, MD December 29, 2008
Barbara of Cambridge MD (12/29/08)
Purchased Dell printer delivered on or around 9-18-08. Order included 25 coupon from Staples which as of 12-29-08 I have never received. My order confirmation gave the phone number of Staples on the line item with the coupon. So, I called Staples, and was informed that Dell must send them. Thye gave me a Dell number. After 3 calls, not understanding some of the reps at Dell, I spoke to one that said it had been emailed.
I told them I did not receive an email, and if they would send it again I would change my 'spam' email handling so it would not be automatically deleted because it was not in my contacts. I was just told that I would receive another email within 24-48 hours with the coupon again. I am waiting another 24-48 hours to see if it comes, since this is 3 months old.
Had planned to purchase office supplies with it, since I am on a small pension. Laurie of Las Vegas, NV December 16, 2008
Laurie of Las Vegas NV (12/16/08)
We ordered a computer the day after Thanksgiving to take advantage of some great sales. We planned on using a 500 Dell gift card to go toward our purchase. My husband spent nearly two hours on the phone with Dell and Dell gift card services (two different phone numbers) as the card was not working properly. We tried to purchase the computer online first, but the card wasn't being accepted, so we had to call the order in. Finally, we were able to place our order. We then found out that the ship date had been moved back 10 days, and the computer would be delievered the week of Christmas when we would be out of town.
I called to have the shipping address changed. After talking to THREE different people and being told the same thing by all three, I finally agreed to cancel our order (I was told the ONLY way we could change the shipping address) and start a new order. Thankfully, the last representative I spoke with agreed to give us the same deal we got the day after Thanksgiving.
A week later, we got a call saying that payment wasn't going through - the gift card was once again being deined. We were told to call Dell gift card services AGAIN and check on the status of the money. We have spent over six hours on the phone (most of it on hold to high pitch fiddle music!) and still do not have a computer. If we didn't have 500 tied up in gift card money to Dell, we would have walked into Best Buy and bought a computer by now. We will NEVER buy a Dell again. Extreme stress. Emanuel of New Paltz, NY December 11, 2008
Emanuel of New Paltz NY (12/11/08)
Purchased Dell laptop 4/08 with 75 dell dollar rebate. Never received it. When I inquired I was met with rude condescending customer service people. When requesting managers was put on hold or cut off. They say they sent the coupon by email, but I never got it. They said it was only valid for 120 days and has expired. How can I use it within 120 days if I never got it. Classic bait and switch.
I purchased based on promised rebate, rebate never sent, then told rebate expired. It is fraud to promise a rebate and then not give it. This is a geat deal for Dell to pocket all the rebates. How it it that they are above the law? How can an individual demand their rights when Dell blatently steals from its cutomers.
Bertha of Howard Beach, NY December 2, 2008
Bertha of Howard Beach NY (12/02/08)
I purchased a PC from Dell on 2/13/08 and at the time there was a promotion that gives you a gift card for 100 Dell dollars to be spent on Dell products. Once the prurchase was finalized I was told by the rep I would recieve the gift card in the mail in about 8 to twelve weeks from the time of purchase. After folowing up numerous times totaling about 4 calls and always being told that it was in process I was finally told today when I called again on 12/2/08 that the card was emailed to me and that it had already expired and could not be reissued. That is not acceptable calls were made numerous times and incorrect information given and I do not think I should have to lose out on a promotion that was offered by them because of their poor customer service.
I had intended on using that to purchase a speaker system from them for my PC as well as the time and energy put in the making the call to a company where you are on the phone for a good 45 mins minimum and tranferred at least 4 times before someone decides to get on the phone and help you. The only time you get a person right away is if you call their sales line to make a purchase. Pls help if you can it is principal at this point. Carol of Wood River, IL October 24, 2008
Carol of Wood River IL (10/24/08)
I ordered a laptop with a 200 rebate. As soon as the laptop arrived, I sent all paperwork for the rebate. When I checked on the rebate, I was told that I didn't have all the paperwork so I sent it all again. Again, they said they didn't have it all and I got a couple of e-mails with some bogus information. I finally gave up on getting the rebate which is exactly what they planned on happening.
My son is now looking for a new laptop and I mentioned Dell. He told me that there was a lawsuit won against them for problems with rebates among other things. I contacted Dell again to see if I could get some type of resolution. Of course, I couldn't and the person suggested I contact the main office. However, she could not give me an e-mail address or phone number for the main office. She was obviously working from another country.
I was baited into buying a laptop computer by being promised a rebate that they never intended to pay. I am out 200.
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