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Julie of Houston, TX April 21, 2008
We bought our 5th Dell computer for my mother-in-law who is deaf and uses the computer as her means of communication and it is our means of communicating with her. The computer worked for 5 days and then quit completely. We have spent 2 weeks calling Dell customer service (in India) trying to get a replacement sent out. No luck. We do what they ask and nothing. The communication barrier coupled with they can only read a script does not work.
Then I just tried to send the entire computer back and get a refund. They said they emailed me the RA# but I never got. I have called everyone I can think of, tried the number at headquarters only to be routed back to India. Now it looks as though I am out 800+ because they will not help. They used to be such a good company. I am writing this on a Dell laptop. Never again. My next will be MAC. I can't believe a company like Dell takes your money and then refuses to help.
I am out 800+ and have to buy another computer for my elderly, deaf mother-in-law. Tracy of Bayside, NY April 21, 2008
I purchased the XPS one as a gift for my husbands birthday. When it first came out of the box we had problems. I called Dell and a repair person came to the house to replace the optic drive. I have a fan problem where it continously runs and the computer will not shut down as it should. I have spent many hours on the phone with customer support. They transfer to person to person. I now have had my problem escalated and a person has been given my case. He left one message and I have tried repeatly to call him back and he doesnt return the call. I spent 2,810.59 on a junk computer. I dont want this one repaired. I dont feel I should buy something new that someone has to replace all the parts on.
I have spent many hours on the phone when I work 10 to 12 hour days. I also have spent alot of money for a computer that doesnt work. Prashant of Leeds, OTHER April 21, 2008
I orderd dell Vostro 1000 on Apr 7. dell tried to deliver twice on my given address and due to some reason i was unable to receive the parcel. I requested dell to Collect me the parcel from depot but they refused so i changed the delivery address. One of the customer agent assured me that within a week i will receive my parcel so i planned my schedule accordingly but Dell failed to deliver on the specified date. I am travelling abroad and dell is not ready to cancel my order.
Customer care gave me false promise. I kept tracking my order with there courier company which cost me a lot in terms of phone calls and time. I failt like totally lost. This was the pathetic service received from dell Dalmar of Grand Prairie, TX April 16, 2008
On April 10th, I purchased a Canon digital camera & a canon camcorder on phone--for a total of about 520.
Immediately after closing the purchase, I received an email from the Dell sales associate confirming my sale.
Then & there I realized that she had my last name & shipping address wrong. I then immediately called Dell to ask them to correct the mistake, especially my shipping address; my apartment number was wrong, instead of apt# 4201, they had apt# 42201. The associate I talked to said that they have corrected the address & in fact in the course of the week called me 3 times to confirm that everything was corrected & she also gave my the tracking details of my item.
To my surprise, for the past few days, DHL has been trying to deliver my items, each time going back with it beacuse apt 42201 does not exist. I called DHL to cinfirm what is happening & they confirmed that they have Apt 42201 for both items. Understandly, DHL can't change the delivery address...only Dell can & for the past few days, I've been asking Dell to correct the address with DHL. But to my surprise, all the Dell associates I get keep insisting that they have the correct address in their system & that DHL doesn't know what they are talking about--and that I need to call DHL to tell them that Dell has the correct address!
What happened is simple: the Dell associate I talked to simply corrected the shipping address within their Dell system without bothering to correct the same with DHL! Chris of Shepherdstown, WV April 15, 2008
Chris of Shepherdstown WV (04/15/08)
I've had it. They sent me duplicate merchandise and now they won't take it back, even though it's not been touched. This is the LAST in a long string of shipping, billing, & address/phone errors that go back 10 YEARS! When we opened the account, it took them 5 shipments and 2 months to get it right. I HATE Dell. How can they do such a sloppy job and get away with it?? Hello, Gateway?
I'm out 218. David of Lipan, TX April 15, 2008
I purchased a NEW in the box discontinued Dell Optiplex GX270 computer at a local store in Ft. Worth, Tx. As soon as I got it up and running I registered it online with Dell for the warranty. Several months later I started having trouble with the computer when booting up. It would show NO VIDEO INPUT on the monitor. I took the computer to the store and they checked it out and could not find the problem. It would do this intermitently. I finally found out that it would work ok if you turned the computer on and let it warm up for about 20 to 30 minutes and then restarted it..... but after a while it would suddenly start cutting out the video display to the monitor even after it had been running for a couple of hours. We tried reloading the drivers to see if that was the problem, and that didn't correct the problem. It seems the problem is the video card itself is defective.
I've contacted Dell numerous times via e-mail with another computer. Dell says they don't show the computer ever being paid for or something like that and won't honor the warranty. Dell says to contact the store where it was purchased and let them handle it. The store purchased the computer from another supplier as a closeout discontinued item. They tell me it is a Dell problem and is under Dell's warranty. Dell just keeps giving me the run around and says take it to the store. The store will repair the computer but at my expense as they are not a Dell authorized repair center. They inform me that Dell should warrant the computer and repair it. I have a receipt showing the computer is paid in full.........from the store where purchased and can look up the warranty info online with Dell. Dell shows the computer registered to me but the warranty expired long before I even purchased the computer.
Again the computer was was brand new in the sealed box with all paperwork and discs. Dell refuses to honor there warranty even though the computer was NEW (not refurbished) and should still be under the warranty period as the paperwork states. The e-mails with Dell have been going on for over a month now and still just getting the run around from Dell. I'm tired of fooling with Dell and will most likely scrap the Dell GX270 out and replace it with another brand computer.......ANYONE but DELL.....and I will never buy a DELL product again. It seems Dell does not want to honor there warranty on their products....
Beth of Palm Beach Gardens, FL April 8, 2008
I retruned a laptop computer following Dells instructions. It was picked up by UPS on 12.14.07. They told me it did not make it back to their warehouse. I have been trying ever since to get a credit. I have talked with everyone there I get transfered and transfered. I was told by 2 people in resolutions that I would recieve a credit that they would call me back to confirm. no calls I still have not talked with anyone that can help me.
1130 in damage still not credited Mindy of Kent, WA April 6, 2008
I ordered a 90 Watt AC adapter with 3 foot power cord in Feb 2008. I got the 90 Watt adapter but have never recieved the power cord. I have tried to reach Dell for the past two months to be cut off after numerous prompts, reach someone who cannot understand English, and now been told the power cord does not come with my order, despite the fact the order states the power cord is to come with it.
This cord cost almost 90 bucks and it financed with computer, I am paying interest on a product I cannot use. Becky of Kingwood, TX March 29, 2008
Their Customer Service stinks to put it mildly! This is the third time I have contacted Dell. The other two times were by telephone. They should have record of my calls. I was told that someone would contact me. It has not happe!! I sent my laptop for repair to Memphis, TN 38141. The repair was great and fast. But, this doesn't make sense: Send my computer to TN for repair, but when I call the 800 number to check on it, I reach someone from India! I can't understand them! They tell me they have no record of my repair. After staying on the line for over an hour, talking to 4 different people with the same language problem, I figure out, they don't know that Dave is short for David. When I give them Dave then they can find my repair order.
The second girl told me she had to transfer me to this guy, so he could transfer me to Out of Warranty Department. 15-20 minutes later the guy transfers me to the Warranty Department which I get a recording that they are closed! What is wrong with that picture! Did they not know the hours of the Warranty Department? Another Communication Problem! I was so happy to see DHL at my door with my laptop. I will not call their 1-800 numbers again. If something on my laptop breaks, I will buy from another Company. Not because of the product. It is the Communication with Customer Service. I would like someone from USA to call me on this issue. FYI to, Mr. Michael Dell. Wake up and stop trying to save money. It doesn't matter how good your product is, if you don't have Customer Service you will lose.
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