Complain about a product or service

Diskeeper

Roland of Coffee Camp, Australia September 18, 2009

I purchased a software product from Diskeeper corporation and initial problems with product as auto registration not forthcoming and contact numbers on web site incorrect and technical advise was slow and incorrect so I asked for a refund as their policy states. I was faxed a refund form and it states a refund will happen within 3-5 working days.

It has now been 3 weeks and I have sent at least 10 emails of request and complaint to sales Mr Dockins who now does not even answer my emails. The economic cost is not great $25 USA but it is the ethics of it all as their product did not work and policy that one can have a full refund within 30 days no questions asked is a lie!

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