Complain about a product or service

D-Link

Gina of Cleveland, OH December 7, 2009

Received the D615 for Xmas gift 2008. Spent 40 minutes w/their Tech Support, unit just went dead-all lights out, power supply stopped working, no other power supply would work. Tech Support gave me an RMA but without a receipt would not honor the 1 year warranty. Got it as a gift almost 1 year ago and person doesn't have the receipt. Bad Customer Service in my opinion!

Nancy of Jacksonville, FL April 6, 2008

Nancy of Jacksonville FL (04/06/08)
I called because a wireless adapter was not functioning which had a 3 year limited warranty. I was told they had to troubleshoot the item with them before I could get the RMA. So I did.

45 minutes later the lady apparently in another country told me it was not the adapter but my computer network. I explained to her that I had 2 other dlink adapters that worked fine on the computer so it could not be That the adapter was completely dead and wouldnt even light up to bad it is my problem.

SO... I thought I would try another operator to get a RMA same deal on the phone 40 minutes troubleshooting Same story anyway this went on 3 times total

Moral to the story dlink sucks and the 3 year warranty is a sham, they will never give you a return merchandise authorization!!! So that the warranty can be honored. Needless to say I have never purchased another dlink product ever again and never will. I was on the phone doing the troubling shooting they require 3 times and could never gat that elusive RMA.

My office computer was out of service until I could get to the store to purchase another adapter and used up almost 3 hours of cell phone time for nothing and work time to talk with an idiot

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2010 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.