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EA Sports

john of new paris, OH October 24, 2009

i'm done with ea sports, i've had tons of problems with ncaa football 2010, here lately these problems seem to be in all of their games. What I can't understand is that every 3-4 years they change all of controller buttons so you have to constantly relearn the game. But don't worry about it, don't change a thing because i'm done with EA! I'll buy any sports game as long as it isn't made by EA! last 4 or 5 games i've bought have been [bad]! Done with it!

Suzanne of Bellevue, NE September 21, 2009

I called EA Technical Support to ask a question about general gameplay from a game that they sell and supposedly support. I am not able to log-in to their website to ask questions and needed to know how to do so. I was told the only way to find out is to ask on the website. That makes no sense if I cannot log into the website. What horrible customer service. I would like to have this taken care of immediately.

Rainier of Jersey City, NJ December 10, 2008

Rainier of Jersey City NJ (12/10/08)
Re: Madden 08 / EA Sports: I have purchased this video game for the Nintendo Wii console. I have experienced many glitches that make this product unplayable. Constant freezing, numerous problems with the gameplay which make playing it impossible. I have researched many complaints about this product on the EZ Sports forums and on Consumer Affairs and I believe the maker of NFL Madden 08 (EA Sports) knowingly sold a defective product, and has refused to reimburse customers for a product they know is unplayble, although they marketed this product as playable.

I have spent over 50.00 on this product and I feel EA Sports and Nintendo have a responsibility to reimburse its customers for a product they know is unplayable.

Victor of Apo Ae, OTHER September 1, 2008

Victor of Apo Ae OTHER (09/01/08)
I'm a fateful EA Sports fan until recently. I have a Play station 3 and bought Madden 09. The graphics are amazing. The game play is outstanding too if you can actually finish a game without it freezing all the time. It's not just the Play station 3 that's having this problem; Madden 09 for the Xbox 360 has the same glitch. And I know its not my PS3 thats having problems because all my other games work just fine. How did something like this make it through their testers is beyond me?

The most frustrating thing about this whole mess is that my friends and I each bought the game and were all having the same problem. Three of us own a PS3 and two own a 360. Were stationed in Iraq so it's not like we can just get up and head on down to the nearest Game Stop to return the item. With what little things we do have down hear something like this does wonders for moral for those who do play Madden. We can't believe EA Sports hasn't done something about this. It's their responsibility to do a recall since they put out such a poor quality product like this or at least address the issue rather than ignore the whole thing all together. EA Sports should either fix and exchange the game (Madden 09) or simply give refunds to consumers.

Scott of Groves, TX August 18, 2008

Scott of Groves TX (08/18/08)
I bought battlefield bad comapany for ps3 and found that online multiplayer games lag so bad that game is not even playable. I registerred game @ EA and asked for tech support, and received an auto responce which was no help. Now they won't let me log on to my EA account to get any more tech support

65.00 for the game

Sean of Grand Forks, ND July 29, 2008

Sean of Grand Forks ND (07/29/08)
I recently bought a used copy of Tiger Woods PGA Tour 2008. While playing the Tiger Challenge, I encountered freezing while playing the Henrietta Brockway. The game freezes between the 2nd and 3rd hole. I then found out through an internet search that many customers were having this same problem. In fact, so many have this problem (because the game was released in a faulty, non working condition) that EA made a patch available to fix this problem. However, obviously, you need to have an internet connection to download using XBox live.

What about the customers that are unable to download this patch? Well, after wasting a half an hour with customer service (which does not provide a 1-800 number), I was given multiple ridiculous explanations on why it is not their problem. 1) EA claimed that it is required for their product to have XBox live and an internet connection; 2) A patch is needed for an already working game; 3)It is the customers fault for demanding the game. Therefore, product quality is sacrificed in order to get the game out more quickly.

Again, their customer service rep named Jordan stated verbatim, it is the customer's fault for demanding the release of a game and thus they could not supply a complete working game. Furthermore, they told me that I would have to take it up with the store that I bought the game from in order to get my money back and it is no longer their problem. EA has lost my business and hopefully others. If you wish to speak with an actual customer service rep, call 650-628-1001. After going through several prompts, say agent and it will transfer. Jordan and Rick were apart of the NCAA 2009 division.

Loss of 40

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