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Thomas of Holland NY (07/02/08)
Madden 08 is unplayable. I have been a loyal fan of Madden and purchased every version on a yearly basis since the first game but now they have lost me for good. The franchise mode doesn't allow players attributes to improve through game play in the 08 version, but by practicing between games.
When you go to practice the game freezes up thereby not allowing players to improve at all. this problem renders the franchise mode worthless and also madden 08 altogether. I did call the EA sports customer line once, and the person I spoke to gave me a pre-rehearsed run around pretending that I was the fist person who had complained about the games many problems. He acted like my problem was an isolated incident and that he had never encountered such a problem. No doubt he was being told to say what he said to me but I wasn't born yesterday. EA sports should have valued my business but instead chose to play dumb and alienate me. Not a good way to do business.
I'm out sixty bucks and I'm also upset that I can no longer play Madden anymore. I guess I'll have to try one of the other football games for ps3. Never again EA Sports.
Richard of Cape Coral FL (06/29/08)
Madden 2008 keeps freezing and locking up the system we have which is WII, purchased in December 2007
Jeff of Virginia Beach VA (05/20/08)
When I play in franchise mode after 4 sometimes maybe 5 years a team will not sign free agents making them have like 10 people on their whole team
Robert of West Lafayette IN (05/14/08)
I've purchased three copies of EA Sports Madden 2008 video game for X-Box 360, and none of them work. In fact, I bought the $400 X-Box specifically for this game. The game always freezes either at halftime or at the end, and you end up having to turn it off and you lose the game. I'm disgusted with this thing. And the company is supremely unhelpful in troubleshooting. I cannot get them to respond. They just say look at our message boards. Judging from the complaints on their message boards, I'm hardly the only one having this experience.
Mike of Pembroke Pines FL (05/07/08)
Many glitch problems with their popular game, Madden 08 for ps3. One major glitch happens during online play. Your opponent is somehow able to disconnect from the game and no matter how bad you are beating this person, you get the disconnect and the loss. Many people know how to do this and use this to their benefit. It is very poor and greatly takes away from the fun of playing the game. Problems like this should not be missed prior to releasing the game. $60 is a lot to pay for a video game, the least the maker can do is attempt to release a problem free product or attempt to correct the problems once they surface.
Jonathan of San Diego CA (04/27/08)
EA Sports is a monopoly when it comes to their Madden NFL product. They have the exclusive license for the NFL and provide (in my opinion) a completely sub-par product. Starting with Madden 09, they are taking away the ability to play a new NFL game from PC users by cancelling their PC version of Madden. Unfortunately this version was smooth and easy to play with customizable features such as the View of the gameplay. I purchased the Xbox360 version of Madden08 to get used to the idea of playing Xbox360 and was greatly disappointed in this product.
The fact that EA Sports has the exclusive NFL license makes it impossible for the competition to put out a better product. The play on the Xbox 360 is slow and choppy with many glitches. With their exclusive license, EA now has the ability to take away the possibility of playing a new NFL game on your PC. Just like any other monopoly, EA makes ruthless decisions to accomodate their bottom line without considering the needs of the consumer. I personally know hundreds of people who will lose the ability to play Madden 09 when it comes out because they do not have the money to play hundreds of dollars to buy an next generation platform when they already have a perfectly good computer.
This is a monopoly because they are forcing the consumer to spend even more money on a video game machine if they want to use the Madden product. Each year, the Madden team does not put the best quality possible into this videogame. When they had competition, they made leaps and bounds in quality. Now with no pressure from losing money to other NFL videogame manufacturers, they provide almost the same game every year. I wasted $50 in buying the Xbox 360 version of Madden. It is a disgrace to advancements in technology with a large pricetag.
Even though this is just a video game, this situation shows the ability for two large corporations such as Electronic Arts and the National Football League to tie the hands of the consumer by providing a product without the opportunity to allow for the consumer to be able to make a choice in the price or quality of the product. By this agreement, they have the ability to raise prices and reduce advancements in technology without fear of competition getting in the way.
By the increase in price and only small changes in graphics and gameplay in recent years it shows that EA Sports is trying to minimize costs and maximize profit. Also taking away the ability to play the game on a personal computer forces millions of customers to have to buy a next generation videogame platform to play an up to date NFL football game.
Scott of Humble TX (04/13/08)
Madden 08 Freezes trying to play Franchise Mode. Deleted cache, Profile and all Madden data (Games Profile etc.) Reviewed many posts applied all solutions no cure. EA Sports deleted from their forum all posts referring to game locking up or freezing. Class Action Lawsuit Pending
Bryan of North Ridgeville OH (04/12/08)
It seems I am running into the same problem as everyone else, my franchise froze after 4 short season. Now, I updated my rosters when I had my free trial of LIVE, cause Vick is gone. However, now I dont have LIVE anymore and am not paying to fix a game I paid 60 on that should work properly from the start.
I have bought every madden football game since 96, dating back to my playstation days, and it has been the best game ever. This year however, is a pathetic product. I hope John is aware that a product he endorses and plasters his name on is something of little or no value. It is more arcade style than it is realistic. 06 for X-box was a far superior game, NEVER froze once in 19 seasons!! Now this game wont let me past year 4, inverts sacks and interceptions in team stats, and does not even correctly add turnovers in team stats (only in madden 08 can a team have -11 turnovers with 17 int and 12 fumbles) Your coach doesnt retire anymore, he simply disappears. I can also throw the ball through my lineman, juke through a defensive player, get intercepted 14 times in one game (4 by a defensive tackle!!), sacked 23 times in one game, and watch line backers and other defenders jump 5-6 yards to intercept every pass.
This game seemed like it was aimed at nothing but profits and forgot COMPLETELY about quality. It has made my decision about selling my X-Box very simple. After 12 wonderful madden seasons, lucky 13 has seen its time run out.
60 dollars wasted, simply put, HUGE disappointment. I hope you have something to say EA Sports. John Madden, please reconsider your endorsement next year.
Robert of Kentwood MI (04/07/08)
I have, as many have, been unable to play Madden NFL 2008. The game freezes consistently during its single player franchise mode, and as a result, I do not play it at all.
This game was a waste of $60.
Mitch of Assiniboia OTHER (04/04/08)
Ok! I had a glitch in madden. This is what happened. The guy had called a auditable vince young the QB lined up behind my safety while the rest of the team lined up normal he hut the ball from behind my safety and ran straight up with it for a touchdown. I have never seen anything like that before ever. I am not to happy with the glitch's in the game.
I lost the game.
Bryan of Raleigh NC (03/30/08)
Madden 08 is the worst Madden ever and is so unfair and poorly designed I may have to start buying an alternative. I have bought every Madden since 1999 and usually go the day it comes out but am terribly disappointed this year. I put Madden 08 on all madden because all pro is extremely too easy and all of a sudden the computer has like super human powers. There players catch everything on defense while yours continue to drop every interception opportunity. It is unrealistic, I want it to be competitive but no player can jump 6 or 8 yards to sack me every play or make me fumble all the time while the computer never makes a mistake. Also there is a mysterious football that appears on the field a lot of the time and will not go away. You are forced to play with this football sitting on the field and you play right over it. I paid $60 for this junk and next year it needs major improvements. All madden setting needs total reconfiguration and make it at least half fair because now it is impossible to play and they have designed the game with no thought as to how unfair and unpractical the game is. MADDEN 08 IS TERRIBLY DESIGNED!
Brian of Murfreesboro TN (03/11/08)
Madden for the 360 is a very big disappointment. One cannot play the game because of the defensive ability to blitz up the middle every play. There is no way to defend against it on offense. I have purchased my last game of Madden.
Jerald of Marion OH (03/01/08)
I was a die-hard Madden fan. I have always rushed out and bought Madden every year. I feel that I was a good, dependable customer. But the game has gone so far downhill that I can no longer see the point of wasting money on it. And I feel that Madden and the NFL are responsible for the fact that there is no alternative NFL title. So here I am stuck playing NFL2K5 (which is by far the best game now that it is backwards compatible) which came out 3 seasons ago. I am both disgusted and helpless at the hands of EA.
Tony of San Antonio TX (02/18/08)
Madden 08 for the PS3. I've just finished my third season in Franchise mode and right after the Pro Bowl I'm not able to continue into the off-season.
If I spend $60 on a game that I believe is to be of high quality and am going to defend for its small imperfections ( PS3 frame rate vs 360 Frame rate) then I would not expect to suffer small little imperfections that can derail a long franchise due to some developers laziness.
James of Iselin NJ (02/18/08)
I have been an avid EA enthusiast for years now. I wait in line for Madden every August, and can say I truly am disgusted by Madden 2008. The franchise mode is unplayable. Also, the online matches are unplayable. My online record is 14-10, however only 3 of those losses were legit. The other seven losses were all disconnects. It's not my connection, because I always remain on Xbox live, but disconnected from the EA servers.
Vanessa of Bedfordshire OTHER (02/16/08)
I saved up money from Christmas to pay for Tiger Woods PGA 2008 for Xbox 360, and after 3 weeks it's started freezing. I can't play it at all; it doesn't load. EA sports should surely replace this product as it's faulty. What is the direct complaints email?
I spent money on a game that no longer works at all.
Kimberly of Madison OH (02/10/08)
I purchased the new Tiger Woods 08 to find that all the game does is freeze for no reason. All other games have no problem, my system is clean. I am really disappointed due to the fact that it is an expensive game for the X-Box360 and to be released with all of these flaws is unfortunate. They should feel ashamed.
Lost money, and enjoyment time I thought I would have.
Peter of Milwaukee WI (02/08/08)
I own Madden NFL 08 and all it does is freeze in Franchise mode. No matter all EA patches so far it still freezes. I went so far as seven seasons of training my team and for some reason you train these few people and the game freezes just to train a few people. Not only that, but I restarted and it no longer waited seven years, the same result when you choose players to train it acts like it loads and suddenly freezes. Can those guys also improve the defense with the penalties I was 3 and 25 in one situation due to pressure and because of penalties of the other AI team in franchise mode one hut, hut by a Quarterback again and again makes the Defensive End cause a penalty and it became 3 and 5 this is ridiculous and unreal. Also, the quarterbacks are unrealistic. This game is a wasted $60.
Dorian of Newark NJ (01/05/08)
I've been having continuous problems playing online games with Madden 2008. Now I finally cannot play online at all because everytime i start a game, I am disconnected within the first two minutes of play.
James of Natick MA (01/01/08)
I purchased Madden NFL 2008. There are many flaws within the game, and I have already corrupted 2 $30 memory cards for my playstation 2. There are cards that you earn in the game or completing tasks. Two of the cards you earn cannot be unlocked even though you complete the task. Numerous crashes and freezes.
A non-returnable product, damaged memory cards, complete waste of time.
Terell of Cambridge MD (12/18/07)
Every time I play a game in any mode on the wii, I find that players have black heads and white bodies or black bodies and white heads
No damages, it might be a graphics problem.
Cody of Mansfield IL (12/10/07)
When progressing to the 2010 season of Madden 08, my system will not progress past the pre-season on franchise mode. Thus I can only play 3 seasons of franchise mode.
I payed $60 for this game on a limited budget.
Kris of North Las Vegas NV (11/14/07)
I spent, playing Easports, 3 seasons training players and building them up, and right when my team is decent, the franchise mode freezes. There's about 80 hours of my life wasted. My question is: Has anyone found a way to fix it? Is anyone getting compensated in any way?
I have $60 down the drain and over 80 hours, with drafting, training, scouting, playing--all for nothing. Shouldn't there be some warning about franchise mode freezing some where on the box?
Bob Galuska of Pittsburgh PA (11/12/07)
My brother and I were playing a game and he had the ball on the 15 yard line, it was fourth and goal. He threw a pass and was ruled a touchdown, I challenged the play and it was overturned. Instead of giving me the ball on the one yard line the game gave my brother a first down and goal on the one. It should have been my ball and I was winning by a touchdown and with only less than 2 minutes remaining in the fourth quarter I probally would have won the game, Which I had 20 dollars bet on. Not only did the game cost me 20 dollars, it has driven me away form the game forever.
Roland of Bronx NY (10/26/07)
Madden 2008 on the next gen systems fails to deliver on features that are and have been available on the current gen versions. However when you look at their website they make the following claim which is false/misleading: Take full control of every aspect of an NFL franchise. Construct a state-of-the-art stadium, hire your coaching staff, draft players, and manage the entire operation from the top down to build your dynasty. How can one control every aspect if its missing features that people are familiar with from the current gen games? In order to control every aspect on next gen if they are missing features are available on current gen. For example, on current gen you can create a stadium without relocating a current team or without changing their logo. I was relying on this statement being correct when buying this game and basically it has failed to deliver on that promise. If the next gen versions werent missing features that were available on the current gen, it might be called puffery but since people have very specific knowledge of the various aspects one should be able to find based on whats in the current gen versions, its not really puffery. Its a lie.
Erik Will of Milwaukee WI (10/26/07)
I purchased a copy of Madden NFL 2008 for Playstation 3. I only buy these games to play franchise mode. Due to major programming flaws and glitches, this option is rendered unplayable. Free agents disappear, undrafted rookies disappear, and after a couple seasons, there arent enough players to go around. Once a team becomes short at a postions, the team cannot play, which then freezes the game. Which then makes it unplayable. The game has been out fot 2 months now, and now they are finally working on patches. Now that there are many people talking about class-action lawsuits, and filing complaints with the BBB.
The game costs $60, I waited in line at midnight the day it was released, and the hours wasted playing it to find out it doesnt work.
Bob of Calgary OTHER (10/26/07)
Complaint: There are key problems with the franchise mode that makes it unplayable. The game freezes up after a few seasons. The timing at which the franchise locks up although it is not identical each time. This appears to occur because released players are not added to the Free Agent (FA) list in the franchise, and therefore teams cannot sign enough players to play with at each position. This generally happens at the FB, TE, K and P positions, but I think that it probably happens at other positions as well, but one of the four positions above runs out of free agents, and the game locks up before any other group gets depleted. I have contacted EA sports customer service directly and they blamed my console, memory card, and everything else besides the actual game. Also, many of the features that were in the Xbox (old generation) game are not included in the XBox 360 version. This was extremely disappointing but do not render the game unplayable as the franchise freezing does. The most disappointing item missing in the 360 version was the ability to upload files to a folder on XBox live for use by another player (ie. providing the ability to play franchise mode with other players).
I am Legal Counsel for a public company in Canada, and have been watching the Forums on the EA Website. They are generally accurate in their summation of users experiences with the game and with EA customer support. However, many of them appear to be irate kids that may not provide the best evidence of improper conduct on behalf of EA Sports. The only reason that I am volunteering the fact that I am legal counsel for a public company in Canada is that I might be able to provide Consumer Affairs with a very credible complaint. I believe that EA Sports has likely violated consumer protection laws (and other laws) in many jurisdictions, and that their response has been unsatisfactory to consumers generally and to myself personally. If I can assist Consumer Affairs in dealing with EA Sports (in a non-legal capacity - I can only act for my company and not anyone else), please feel free to contact me. I provided my work phone number and am in the office Monday to Friday from approximately 8:30am-6:00pm Mountain time. I provided my home e-mail address as this is a personal complaint, and in no way is a complaint on behalf of my employer. I hope I got EA's address correct. easports.com is their web address. Bob
I purchased Madden 2008 for approximately $60.00 and cannot play the franchise mode because it does not work. The franchise mode was the single most important advertised feature for me, and I do not play the game as a result of the freezing issues within franchise mode.
Tysen of Milledgeville GA (10/24/07)0
I purchased Madden 2008 for the xbox360 console. It was purchased, like other games, for fun and stress relief. It has been anything but. Every once a while you can play a game without any major disappointments. More often than not, the game is a source of frustration.... The game fumbles too much. Way too much. People disappear during game play. A quarterback stopped their waffling, then casually walked off the field without being tackled... The ball occasionally travels THROUGH a receiver. I have seen other glitches experienced by other games.
Out 60 bucks. But I did learn a lesson... will not purchase another EA game and will advise friends, and anyone willing to listen, to do the same. I want to sell the game, but could not do it with a clear conscience.
Craig of Oak Creek, WI (10/23/07)
EA Sports has rectified the situation with game freezing by providing a patch which you can download.
I am satisfied with their actions with satisfying the customer.
Michael J. Jones Ii of Virginia Beach VA (10/22/07)
I have bought Madden 08 for the Xbox 360 and like many others the glitches and bugs in the game won't allow me to play the Franchise mode which is the main reason I bought this game. Customers were promised a patch to fix this and was even told not to play the Franchise mode until we received the patch. Its been almost a month and still no word from an EA Sports rep.
This is false advertisement and they lied to us when they told us, being the customers, that we would receive a patch and didn't get one. That means we wasted our money on a game with a mode that is unplayable.
Marc of Watervliet NY (10/21/07)
I suppose I am beating a dead horse after having read the throng of complaints. However, it does not make my experience any less significant or harrowing.
I have been a faithful customer of EA and Madden NFL for many years and have never felt so moved to complain. The jump to the next gen systems was supposed to mark a wonderful new experience in football simulation but has fallen woefully short.
I have dealt with the same problems that crop up in this title every year such as defensive backs with eyes in the backs of their heads and the ball being placed ON the first down marker but still being considered short. As sad as it is that these things happen every year, I am accustomed to them and accept them.
However, the releases for the XBOX 360 and their $20 price tag increase, have become the scourge of the gaming world. The Madden Nation competitions would lead you to believe that the game is still the greatest thing since sliced bread, yet sliced bread may have caught back up and even passed Madden again.
I have wasted countless hours of my life and frowned from the disappointment that each of the last three next gen Madden titles I have purchased have all been victimized by inexplicable game freezing. The freezes have been random, although seemingly near the end of a game thus eliminating all progress. I have just entered my second franchise season after having imported the NCAA 08 draft class for true simulation experience only to have the game fail to advance past the first week of preseason. There is no simulation possible and if I play through the games, the game freezes after two beeps while loading the post game screen. The game is now utterly useless as I am not interested in wasting more time on the lame superstar mode the developers insist on having.
William Witt of Wisconsin Dells WI (10/21/07)
I bought a game for my PS3 console (Madden 08) and the game has stopped working due to flaws within the design of the game. It has become unplayable due faulty programming
Pat Koffler of Geneva IL (10/21/07)
Madden NFL 2008 is UNPLAYABLE. I cannot train my players when I want to, the progression system is a joke, the game freezes at random times, the unrealistic statistics are laughable, and many MANY more reasons. I wanted a game that would satisfy my needs as a gamer, and the madden franchise has done that in the past. But this year's madden is simply a joke and a mockery of the gaming industry. When they could've delayed the release and made a great game, they released one in a hurry, seemingly without even TESTING it. I want my money back or an exchange for a reissued game. I will be contacting my lawyers if this company doesn't comply.
I lost $60. I want it back. Now.
Brian Price of Folsom CA (10/21/07)
Purchased Madden Nfl 2008 for the Xbox 360 and the game is faulty it freezes and is not playable in the franchise mode. I paid $60 and the game is unplayable in franchise mode and in the online part of the game the glitch's are so bad the game is unplayable
I was sold a false product, I bought the game with expectation that the game would work for what it was intended to do and it does not do that. I am not a beta tester of the game I am consumer that payed money for the game that is not working product when the game was sold as wroking prudct and it is not.
Lance Mckee of La Mesa CA (10/21/07)
The Madden 08 game for Xbox 360 is unplayable in Franchise mode. It first started to freeze after I tried to train players before each game and now it won't let me continue the franchise at all. When I sim the week to get to the next week it freezes. Also the gameplay has issues. My running back fumbled the ball about 20 times during the season (give me a break)
I spent $60 for this game and for what? A game I can't enjoy and hardly play. EA can't fix the problem?
Derek Anderson of Appleton WI (10/20/07)
Like many people have already mentioned, this game is a joke and unplayable. Game freezes, ridiculous computer stats (quarterbacks throwing for 35-40 TDs and 2 INTs), random game glitches, and the biggest one, a franchise mode that cannot be played more than a few years without freezing. EA said a patch would be out a week after Sept. 19th and a month later, there is nothing and there has been zero updates from tech support. I have always loved playing this game, and have dealt with random stupid things wrong with the game, but this is ridiculous. The game has been out two and a half months now and I can't even start a damn franchise on it because there's no point if it's going to freeze in a season or two afterward. Simply unacceptable.
Kevin of Scottsdale, AZ (10/20/07)
Purchased Madden 08 for the XBOX 360. The game completely freezes during franchise mode and thus makes the game unplayable in that mode.
Spent $60 for a game that I can't play.
Paul of Greensboro, NC (10/19/07)
I purchased Madden NFL 08 with the sole interest of a realistic experience in Franchise mode. After three years the game froze up after no available free agents to continue the game. I am also having problems with the player editing feature.
Stewart of Adkins, TX (10/19/07)
I bought Madden 08 for my xbox 360 but its got too many glitches. My franchise freezes and people disappear. It not really playable!
I bought the game for $60 expecting it to work properly (which a it should).
Jeremy of Medford OR (10/18/07)
I purchased Madden NFL 08 for the Xbox 360 and the number of bugs in the game, have made it completley unplayable since day 1. The game was clearly rushed and it is filled with bugs which render it unable to be enjoyed.
A patch was supposedly supposed to be released by EA to address the issues that I and many others have noticed about the game, but unfortunately despite many promises to deliver a patch, nothing has come out and now the company has gone silent on when this patch will be released. The game freezes mere 4-5 years into franchise mode, because the free agent list depletes and players randomly dissapear. This error causes the game to freeze since there are not players to fill roster spots in the game.
Other problems that exist are numerous, including a high rate of in-game turnovers which cause the game to be completely unplayable and no fun. The game is advertised as an NFL football simulation, yet plays like an arcade title meant for completley unrealistic gameplay. Glitches that existed and were well noted in previous Madden NFL titles continue to exist in current Madden NFL titles, which proves that these games go completely untested and uncorrected year to year. One of the glitches is a stat recording glitch, which credits defensive players with 2 interceptions for every 1 interception thrown by a quarterback. This issue existed in Madden NFL 07 and was noted many times over by fans, yet not corrected in 08.
Madden NFL 08 is a 60 dollar game that is not playable, and Electronic Arts has allowed 2 months to pass and still not addressed the problems discovered. This is by far the worst treatment in product quality I have ever received from a company. I often suspect problems to appear in electronic items, but these problems always should be addressed, and Electronic Arts refuses to fully address the problems in their game. My only option for NFL football videogaming has been reduced to a bug filled unrealistic mess of a game that is completely unplayable.
Travis Hollingsworth of Marshall IL (10/18/07)
Madden 08 for the PS3 is unplayable. The game freezes up at random times during franchise mode. Free agents also dissapear when playing franchise mode. So even if the franchise doesnt freeze up after four or five seasons, there are few free agents to fill roster spots. Making the game unplayable.
I paid roughly 65 dollars for the game and I would like to be refunded in full.
Hai of Portland OR (10/18/07)
Madden NFL 08 for XBOX360 freezes in franchise mode. EA has been informed of this and is not dealing with this issue in a timely issue. The game is unplayable for the most part in franchise mode with constant freezing during simulations and player training. Upon contacting EA with this issue, I opened the case number referenced above. I have been put on hold with the customer service agent not getting back to me within 15 minutes of being on hold. Additionally, I have been mysteriously disconnected on multiple occasions, so it feels like blatant neglect.
A service/game that I paid for does not work at all. My money was essentially wasted. $59.95 if I recall correctly.
Craig Nolen of Oak Creek WI (10/10/07)
Freezing problem on Madden NFL 08. The system continually freezes in Franchise Mode which forces me to restart the system and try to reboot the game unsuccessfully. I have had to delete my franchises and start over from scratch. I am extremely disappointed with this game.
Troy of Robinson IL (10/09/07)
I purchased EA Sports latest football game release Madden 08 for my XBox 360. Since EA has the exclusive rights to make football games with nfl players and logos I was expecting a very polished fun game.
Boy was I wrong. This game is loaded with so many glitches that it is unplayable. As I have for the last 4 or 5 years, the only mode I play is Franchise Mode. Everything is okay until season 3 when the glitch of released players disappearing from the game catches up, and therefore there are very few free agents and teams cannot fill their rosters. so when i go to start season 3, the game just freezes up. I have restarted franchise mode 4 times now and it happens everytime, sometimes in season 3, sometimes in season 4.
If you try to change the number of one of your players, his age changes and most times he becomes 4-5 years older.
there are several other glitches, but these are the two main ones.
I am just apalled that EA can release games like this with so many glitches and not think twice about it. I contacted EA via email and the response was useless. They said to just delete my saved file and start over.
sorry, already tried that.
economic damage is I spent $60 for a product that has numerous flaws that make it unuseable.
physical damage is I have spent countless hours of my time trying to get this game to work with no results.
Tamia of St. Thomas, VI (10/04/07)
I purchased The Sims 2 Deluxe online from EA sports on September 19th, 2007.
The customer support page indicated that the game takes approximately one hour to download. I have DSL, I figured the most that the game would take to download is three to four hours max.
The game took two entire days to download. EA stated that in order to play the game, you must use the EA Download Manager. I was able to install the game on my computer, but was unable to launch the game due to problems with the EA Download, a product EA stated necessary to play the game.
I wrote to customer support a few days later informing them that I was unable to play the game due to an error message Please log in to the EA Download Manager to confirm ownership. I told them that I have done so many times and have even uninstalled and reinstalled the program.
They sent me back some instructions to manually remove the software and edit my system registry. I followed the instructions and specific folders that they wanted me to delete were not on my computer. I in return erased my entire computer and reinstalled my operating system. I wrote to EA customer support again and still the technicians are sending me the same directions after I explain repeatedly that they do not work. I open a second complaint informing them that I am dissatisfied in the tech department as the answers they give customers are not specific to the problems customers are having. I even emailed telling them that I am going to file a consumer complaint. After doing ample research I notice that I'm not the only one with this specific problem.
I write again days later informing them that I still have yet to get suitable help with my problem and I'm getting seriously upset. The complaint was deleted.
I called EA Customer Support on Wednesday October 3 and informed them of my problem and explained to Allan (said that is all he can tell me about himself) that I've been trying for over a week and that the issue lies with the EA Downloader and not my computer. Allan said that he will escalate the issue and email me back within the hour. I never recieved an email. I called the customer service hour again at the end of my business day and asked for an update. The new tech couldn't tell me anything. I stated that I told the person earlier that I need to know the steps to take to get an original copy of the game sent to me via mail. I even told them that the reason I purchased the download was because i wanted the software installed by the 8th of October and this situation is frustrating. I told them that I didn't pay for something to spend hours downloading, reinstalling, editing, and emailing customer service. I told him that at this point, my concern is having the game shipped directly to me. The tech said that they can't do that according to EA Policy and that someone will call me tomorrow. Itold him that I needed the issue resolved by Thursday I have yet to recieve that phone call.
Gerell of Sumter SC (10/03/07)
I have been a rabid fan of the Madden 08 football franchise as well as many other EA Sports titles. I have been playing Madden Football since it began, and although it has had it's ups and downs, I have always found it to be the best sports title year in and year out. After buying my copy this year, I was pleasantly suprised to see the strides EA made this year in improving the game over the past few years (which were considered a little lackluster compared to previous years). Unfortunately that experience ended quickly. As I dug deeper into the game (mainly the Franchise mode) I began to see an enormous amount of glitches that have ruined my playing experience and made this years Madden 08 virtually unplayable. Here is a list of some of the bugs I uncovered:
* Constant freezing during the simulation of games
* Constant freezing during the loading of games
* Constant freezing during online play
* My 21 year old rookie turns 26 when I change his jersey #
Although I am disappointed that I wasted $60 on this game, I am more disappointed with the time that was wasted. Going through season after season of the franchise only to have to delete the game because of these glitches...now that's painful.
Nathan of Ames IA (09/23/07)
I have attempted 3 different franchises in Madden 08 and due to severe bugs/glitches, I have been unable to continue playing the game.
In my first attempted franchise mode, I wasnt able to get past week 3 of my first year franchise as the screen would freeze at the loading screen before that weeks games. Couldnt even simulate the games, it would freeze also. Basically had to start over, which I did.
2nd error occurred in week 12 of my 2nd attempted franchise. Game would freeze at the training section for that week, and then, even if i skipped training for the next two weeks, it would freeze during simulations and I could never even get to the playoffs. Tried every possible way to get around this and I had no luck. Changed all sorts of settings just trying to be able to continue my franchise, but no luck. 2nd severe glitch in just a matter of weeks.
3rd error occured when in my 3rd attempted franchise, the pool of free agent kickers ran out. Teams had cornerbacks kicking the ball. absolutely ridiculous. It was only a matter of time before other positions ran out of free agents. This led me to finally shut the game off for good.
Due to all of those problems, the game is now worthless. What makes this worse is that the EA bought an exclusive license with the NFL that allows no other companies (2K Sports) to use the NFL logo. That deal should be terminated ASAP as EA Sports has miserably failed their end of the deal. Give some other companies a chance to compete, especially if EA Sports cant due a halfway decent job.
60 dollars was the economic loss on this situation, as that was the cost of the game itself. Also very disappointed that I spent hours after hours only to have to delete all of the games/franchises that I had just begun to get into. 2K Sports would never put a product out that was this poor. EA Sports should be absolutely ashamed of themselves. This is beyond terrible.
Paul of Wildomar CA (09/18/07)
After purchasing A video game prduced by EA Sports tiled Madden NFL 2008 and playing the game I came across many problems in the programming which resulted in the in-ability to continue gameplay. Upon starting a game in Franchise mode on 2 seperate occasions I was unable to continue play at certain points in the game due to the inability for the computer generated teams to fully sign and fill rosters, mostly due to the fact hat there were not the needed amount of players created by the programming of the game to allow all slots to be filled in the draft or in free agency. I have had issues with connection problems with online play and have been dropped from the servers continuously. I have contacted EA support and have been given non descript answers and or complete idiocracy and no answers to any questions I have had. There is a refusal to refund money on the game from the store purchased due to the fact that it has been opened and played and EA has declined an ability or willingness to give a refund as well. I have purchased this game and it's predacessors for over 20 years and have noticed a downhill slide in its performance and playability, but none to this point have completely prevented the game from being played on a program level until now. I understand that it is only a video game but the fact of the matter is that it was money or a purchased good, and it would be along the same lines as a power window not operating on my vehicle.
Michael of Fontana CA (07/16/06)
Well to start off with I emailed EASPORTS tech support about them doing something about them saying cheating will not be tolerated.And I told them that if they did nothing then I was going to come to you guys and explain what they are not doing. ... They say cheating will not be tolerated but they CONTINUE to let people play who cheat. And so I went to log in on july 16th 2006 and so I put in my user name and password and I get YOUR ACCOUNT HAS BEEN SUSPENDED DUE TO VIOLATIONS.
Kimberly of Salem NH (03/23/06)
I play on a site called pogo I pay $29.99 to play and they have jackpots that you can win up to $4999.00 on 9/24/05 I won a world class solitaire jackpot in the amount of $4807.90. it took 68 days for me to get the check I deposited it and had to wait cause it is an out of state check. Only to find out when I went to get the money the check had a stop payment on it, obviously the company couldn't remember when they sent it out. It will be six months tomorrow 3/24/06 since i won and still have not received a new check in the mail. My hands seems to be tied i get no response from emails i write or phone messages i write and i'm at my wits end. And not sure where to turn next or what to do. This money was a blessing that i won, cause my family could really use it, and it has turned into a complete nightmare.
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