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EA Sports |
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john of new paris, OH October 24, 2009 i'm done with ea sports, i've had tons of problems with ncaa football 2010, here lately these problems seem to be in all of their games. What I can't understand is that every 3-4 years they change all of controller buttons so you have to constantly relearn the game. But don't worry about it, don't change a thing because i'm done with EA! I'll buy any sports game as long as it isn't made by EA! last 4 or 5 games i've bought have been [bad]! Done with it! Suzanne of Bellevue, NE September 21, 2009 I called EA Technical Support to ask a question about general gameplay from a game that they sell and supposedly support. I am not able to log-in to their website to ask questions and needed to know how to do so. I was told the only way to find out is to ask on the website. That makes no sense if I cannot log into the website. What horrible customer service. I would like to have this taken care of immediately. Rainier of Jersey City, NJ December 10, 2008 Rainier of Jersey City NJ (12/10/08) Victor of Apo Ae, OTHER September 1, 2008 Victor of Apo Ae OTHER (09/01/08) Scott of Groves, TX August 18, 2008 Scott of Groves TX (08/18/08) Sean of Grand Forks, ND July 29, 2008 Sean of Grand Forks ND (07/29/08) What about the customers that are unable to download this patch? Well, after wasting a half an hour with customer service (which does not provide a 1-800 number), I was given multiple ridiculous explanations on why it is not their problem. 1) EA claimed that it is required for their product to have XBox live and an internet connection; 2) A patch is needed for an already working game; 3)It is the customers fault for demanding the game. Therefore, product quality is sacrificed in order to get the game out more quickly. Again, their customer service rep named Jordan stated verbatim, it is the customer's fault for demanding the release of a game and thus they could not supply a complete working game. Furthermore, they told me that I would have to take it up with the store that I bought the game from in order to get my money back and it is no longer their problem. EA has lost my business and hopefully others. If you wish to speak with an actual customer service rep, call 650-628-1001. After going through several prompts, say agent and it will transfer. Jordan and Rick were apart of the NCAA 2009 division. Report Your Experience
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