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Leonard of Brown Deer WI (07/03/08)
Epson Printer ink rebate: Once again my rebate coupons and receipts are ignored and there is no rebate for me. This is a coupon rebate ripoff ( Yet another .)Product: Printer ink . I sent them all of the required data and original receipts for the rebate. They returned to me someone elses rebate sheet telling me I did not qualify.
I did qualify. All of my data was correct. This is just another rip off. It's been done to me so many times by various vendors I would need all day to write a letter of complaint.
My printer goes in the dumpster. I have told everyone, DO NOT BUY EPSON products.
Mike of Ridgeland SC (05/12/08)
I purchased this photo printer in November of 2005 from Staples for $179.98. There was a $50 mail-in-rebate advertised with this printer. I filled out all the paperwork correctly and sent it in. Several months later, the envelope was returned with my receipt, UPC and everything. There was no explanation.
I later called them and they told me that purchases from Staples do not qualify for the rebate. There is nothing on the rebate form that excludes Staples from being the point of purchase. I contacted Epson Customer Service several times over the following year to see if they would send my rebate which they continue to decline. That is false advertising. For that I am filing a formal complaint with the BBB and The United States Department of Justice's Office of the Attorney General. Moreover, I have not and will not purchase or recommend purchase of any Epson products until I receive my rebate. Resolution Sought: I would like my $50 rebate honored as promised.
Tureon of East Point GA (12/06/07)
On November 28,2007, I received a check in the mail from EPSON Financial Bank for the amount of $4,850.00 made out to me. But with the check was a notice stating that I had won the Pacific Lottery drawing held on the 5th of November and that I have been approved for a lump sum pay out of $1,500,000.00 USD in cash. It also stated that my funds were now deposited with a Security Company City financial bank and insured in my name. The escrow account is with Cognis& Epson. And it also said enclosed is a legitimate small portion of my winnings and I must call them to activate the check before going to the bank for security reasons. To begin my lottery claim, please contact my claims agent, Mr. John Klaid at 1-778-316-3374 for processing and mailing of your winning prize to the designated address.
It stated that all prize money must be claimed no later than November 15th, 2007. But I didn't receive my letter until the 28th of November. So I contacted Mr. John Klaid and advised him My name and that I just received my check in the mail. Mr. John Klaid told me that my funds were still good and ask for my check number, so I gave him my check number and he told me that he was going to call EPSON and tell them to activate my check and to go ahead and deposit it in my account. I told him that I didn't have a checking account, that I had a saving account shared with my 6yr old daughter. Mr. John Klaid informed me that that was fine and to call him back when I deposited the check into the account. So I went to my credit union and deposited the check into my savings and called him back and let Mr. John Klaid know. He told me that it will take 5 business days for the check to clear and then in 4 to 6 weeks the rest of my lottery money will arrive through FEDEX mail.
I had went ahead and made payment arrangements with my credit cards, rent office, and car loan people telling each one that I can pay them on the 6th of December when my bank check clears. Upon arriving at my credit union on the 6th of December to make a withdrawal the bank teller told me that I no longer have any funds.
Robert of Willingboro NJ (01/20/07)
I have an Epson CX4600 Printer that uses only half the ink in the cartidge. I have complained about the units to Epson. I also asked if they can change the way the printer senses the ink levels to correct this problem. They claim there is no problem that the cartidge needs a little ink left in the cartridge to keep the jets moist. I have opened one of these units and found that the cartridge is over half full when the printer sense that it is empty?
Printer cartridges are not collected to be drained and recycled plus you have to buy two cartidges just to make up the ink amount for one cartridge. At $ 13.00 a cartidge that starts to add up over the life time of the printer. It's cheaper to buy a new printer rather then replace the cartridges. This amounts to allot of ink waste as well as toxic waste that ends up in the land fill. If I bought a new printer each time and threw away the printer, this would also increase land fill space.
Ann of Valley Glen CA (12/10/06)
I bought an Epson Stylus CX6600 PTR/Copy/Scan 22PPM was to receive a 70.00 rebate. It's been over a year and I have yet to receive it. In fact, I had almost forgotten about it until I read this consumer complaint article
Barbara of Kettering, OH (05/12/06)
Mailed their rebate material on Dec 4th, 2005. On March 27th, I called and was told it would be mailed in the next 14 business days. I called again on April 18th and was told it will be sent the next day or two. I called once again on the 12th of May and a man called Stan told me they were out of the $25 CompUSA Gift Cards. They had an overwhelming response and they had to order more and they did not know when they would receive them. I told him I was tired of their excuses and asked to talk to his supervisor. A man
named Jason came on the phone and told me that my card had been packaged, but he could not give me a date when it would be mailed. This group is obviously coming up with one lie after another.
I will think twice before purchasing any more Epson products!
Ivette of Riverside CA (04/12/06)
I bought their CX4600 model along with a friend and exactly 1 and year later, right after warranty expired the printers stopped working, we both had the same problem, installed now cartridges and still no printing, I called their costumer service and they told me sorry the warranty expired 1 week ago. Is is possible that 2 printers bought separately in two different stores but around the same time fail in exactly the same manner? furthermore, why didn't epson honor the warranty? their costumer service is really bad because they charge you for the phone call also.
I do not have a printer anymor, nor does my friend and we had to pay about 15 dlls for a long distance call to epson
Robert of Palm City FL (06/07/03)
Purchased Epson Perfection 1660 Photo Scanner and installed both sets of software packages that are needed to make the unit perform all the tasks advertises. One set is Epson's own Twain 5 driver and the other is an ensemble of utilities supported not by Epson but by some third-party software company that appears to originate in the Far East. Several very lengthy calls to that company have yielded no solutions to the problems that include locking up my whole computer when trying to operate their software. The third-party company operates a support site, for those who can't hold an hour to talk to a live person. The on-hold recording advises we go to a certain page there to apply for support by email but the icon they describe to click on is not present on the described page. The site appears to have been translated into English less than perfectly, as well, creating some confusion. Ultimately, my case was escalated a bit at Epson who finally tried to convince me that the other company's software wasn't really essential to the various capabilities of the machine. I disagree. The OCR and send-to printer/email, etc. functions appear to depend on this package. I tried all the involved patches and updates and soon found, on the Circuit City website's message board that others are having these problems, especially those of us with Hewlett Packard printers. There appears to be some bug they have not yet been able or willing to solve!
Spending hours of work-time on the phone with no results. Inability to deliver work-related desk-top publishing in time to use for promotional purposes with resulting lost profits.
Darrel of St. Paul AL (03/10/00)
We purchased an Epson 3000 large-format, ink jet printer. The printer is very nice, the RIP software (required by graphics professionals to process postscript files) is NOT. Setting up the software took considerable effort and a call to tech support. It was finally set up, but remained quite buggy and would often insist on printing blank pages, not finding the printer, or just plain do nothing. During the second call to Epson tech support, I was told the following: 1) It IS buggy software. 2) There is an upgrade, but it doesn't fix a whole lot and would cost me $25 (I JUST BOUGHT the printer, why would I have to purchase the software?) 3) The fix is to just re-install it every so often.
So, now I am stuck with a $1000 printer that does not trully perform as advertised. After talking to other people, I was told that the Epson software is quite poor, and that to use the printer effectively, I need to purchase a $300, third party software solution. This software is from Adobe, the company that Epson apparently partnered with to write their own, buggy software.
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