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Kammy of Hershey, PA December 3, 2008
Kammy of Hershey PA (12/03/08)
I purchased a Gateway computer with a one year manufacturers warranty. On 10/27/08, my computer died (not by my fault. The video card died). I called Gateway for a replacement part. I was told it would arrive in 5 days. I had to give them my credit card # to ensure they receive their broken part in return. The part never came. I called (spoke w/ Kamile) and was then told the part was on back order and it would arrive on 11/15/08. I asked to speak to a manager. I was told there are no managers.
The part never came. I called again (spoke w/Trish). I was now told it was to be here on 12/1/08. It never came. I called again (spoke w/Portia who has an attitude and made me upset). I was told it is to be here on 12/30/08. I asked for a manager. I was told I am not allowed to speak with them but can send a letter. How can a letter rectify my problem? This fustrated me.
I escalated this to the executive response team. Monekia said she would help & follow-up tomorrow. I called the next day to see how she made out. She told me there is nothing that can be done and I have to wait. I was told the delay is because or the take-over with ACER. THis is not my fault. I followed the warranty guidelines & reported the problem immediately. I provided my credit card number. They have not made good on their end. It is now going into a 3rd month and still no replacement part. My computer is still unoperable. Their warranty procedures are questionable.
I have been without the use of my computer since 10/27/08. I have made several long distance calls without resolution. I purchased this with a manufacturers warranty which Gateway will not make good on. Sameer of Richboro Pa, PA November 29, 2008
Sameer of Richboro Pa PA (11/29/08)
I bought the most expensive warentee I could get for my Gateway Tablet PC. They sold their warentee service to another company MPC and that conveniantly went out of business. My charger was damaged and the 400 plus I spent on the warentee should cover that, but NO. I'm pissed and want my 400 back with interest.
Fue of Oroville, CA November 29, 2008
Fue of Oroville CA (11/29/08)
I bought my gateway tablet 2 years ago with a 3 year warranty that is ending pretty soon. I have read all the complaints regarding these gateway products and I have the same situation. I have sent this computer in 3 times to have it serviced, only I have not gotten my laptop back for the last 2 months. Besides the fact that Gateway's Customer Service is horrible and inconvenient to their consumers, I finally realize that the company they are contracted out to to do repairs is filing bankruptcy. This is not only problem for myself as a student who entirely uses the laptop on a daily basis, but for alot of consumers who have purchased Gateway products and are receiving the same level of non-support.
At this point, I doubt if I will even get back my laptop and don't really want it back. I just want a refund for the entire amount plus all the extra occurences that came out of this product. More importantly, I feel cheated from a company that has been in business for decades. For Gateway to not take any responsibility for their products, I can't begin to understand. MPC filed for bankruptcy, I don't know how long they are going to have my laptop there, but Gateway refuses to acknowledge anything regarding their Name product.
Is there some kind justice of class action lawsuit of any kind going for this? If there is, where do I sign up. I really just want to get back all my money spent on this machine, it has not been worth my time or effort. I will never buy another gateway product again nor will I recommend it to anyone.
1st problem: LCD bracket broke 2nd problem: Bracket broke again and tech's FORGOT to screw in my hard drive, so it kept falling out, causing error in OS. 3rd problem: upon powering up, error message popped up on screen and was unable to go any further. Sent to MPC in September; don't know if I will get it back or not. Kristy of Palm City, FL November 25, 2008
Kristy of Palm City FL (11/25/08)
I have a Gateway brand laptop, you know, the things that are designed for you to take ANYWHERE with you. Well, just yesterday I took my laptop with me to a friend's house so we could use it to watch movies together, then I shut it down, then came back home in the morning, since then every time I try to turn it on it keeps giving me an error screen.
This happened twice before, and apparantly every time I connect my laptop to another wireless internet provider at a friend's house after more than 2 months, it crashes, and the tech support people all say that my motherboard or whatever keeps crashing. Then I have to keep sending it back in for fixing!
No computer to use for 2 weeks every time, the delivery person ALWAYS comes when I'm NOT home (it seems like he does it on purpose). Then I have to drive 2 hrs to fedex GROUND. I paid alot for the computer, you think they would AT LEAST send it my express, or flight mail since it goes all the way to Texas. Ken of El Cajon, CA November 21, 2008
Ken of El Cajon CA (11/21/08)
I Paid 2600.00 for a gateway notebook computer in 03/15/2007. When I had a problem with it and contacted gateway support the told me I had to send it to a company called MPC Corp. I sent them my computer for the second time for the same repair a month ago. I called them today and found out that they are in chapter 11 bankruptcy.
When I bought my gateway computer I did so because of gateways 3 year parts & labor support. They never told me when I bought it that they were going to farm out support to another company. Now MPC Corp is out of business and they have my 2600.00 dollor computer. I have nothing to show for the money I spent with gateway and I am [upset].
I am out 2600.00 and no computer
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