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Mark of Killeen, TX November 15, 2008
Mark of Killeen TX (11/15/08)
One of my customers, a docter brought me a Gateway C-140 tablet pc to check out, I checked it, found that the dc jack on the motherboard is bad, if you stand on your head just right the ac adapter would make contact, the laptop would power on and charge the battery. I checked and found out it is under warranty. BIG MISTAKE . I found out the service center is within 30 miles on my house. They will not accept a computer being delivered, if you have the repair order or not, it must be shipped at customer cost. It has been 5 weeks now, Gateway claims they are still waitng for parts to fix it. The standard answer is we are waiting for parts. Contact us in another 3-5 business days for further updates.
In 5 weeks they have not contacted me once to let me know that apparently the whole line of laptops has the same problem so there is no such thing as a working motherboard for this laptop. They will not replace it, they absolutely do not care about anybody stupid enough to purchase one of their products, or anybody stupid enough to actually think they will honor a warranty. Just a word of advice to anybody thinking about sending a computer to Gateway for repair... DON'T! Pay to have it fixed. So what if it violates your warranty, the warranty is useless anyway.
I had to give the doctor my HP tablet pc to use as a loaner If they can't fix it or won't replace it after 5 weeks, I'll be shocked if they ever do fix it. Wendell of Beaufort, SC November 12, 2008
Wendell of Beaufort SC (11/12/08)
i have had trouble with a laptop since i have had it now for seven months. they cannot get it fixed and keep giving me the run around. they now have had it for 40 days and said they are waiting on parts that could take another week to get. and still no know if it is going to fix it. no one works in customer service so there is no one person to resolve the problem. i wait on hold for up to 1 hour at time is nothing for holding for level 2 support.
I will never buy another gateway or recommend it. no dollar value now the time that i have lost. I use it for my business and have not been able to count on it since i have had it. I had to buy another one now because the gateway is not dependable and i do not know when i would of got the other one back or even it will work right. I would like my money back and they can keep it. it is no good to me now. Andrew of Phoenix, AZ November 11, 2008
Andrew of Phoenix AZ (11/11/08)
In July 2006, I bought a Gateway Notebook from U of Arizona Bookstore with a 4 year extended warranty. The computer has been out of service since Oct 22, 2008, at the U of A Tech Support Center. They stated they are awaiting a shipping carton from MPC service center. MPC states they filed for bankruptcy Nov 7th and are not shipping anything in or out.
I contacted Gateway, the manufacturer and party named on my warranty card. They stated in their agreement with MPC, they have no responsibility for warranty or repair. I asked them to repair the computer at my expense as an out of warranty repair, and they refused to even do that. I bought a Gateway computer in a Gateway carton with a Gateway warranty. How can they state they have no responsibility for their product?
Estimates to repair the computer at Best Buy ranged from 600 to 800. They stated all repairs would be covered under the warranty. They encouraged me to pursue service through Gateway/MPC or to buy a new computer. Cost of this computer in 2006, including extended warranty, was 1700.00 Mirsad of Bowling Green, KY November 10, 2008
Mirsad of Bowling Green KY (11/10/08)
Gateway is last on my list. I have called them 30 times with no results.I have paid overnight shipping,they send it ground.They laid to me that pci card thats is brand new is bad. I have send it twice to them and no results. My Gateways desctop pci-e slot is dead and they wont replace it. I have spend around 500 to get this gaming machine going, now without pci-e slot everything else is no good ether. I am really mad on gateway and support they provide. under waranty no replacement or fix.
2g of ram + Nvidia 8800 gt OC + 550 W power supply and alots of my time. Patrick of Toms River, NJ November 10, 2008
Patrick of Toms River NJ (11/10/08)
I brought a new Gateway CX-210X with all the bells and whistles I even brought the 4 year extended warranty with accidental damage. I had this unit sent to Gateway for repair 3 times for hard drive failure. I even had them send me one besides the three times for me to replace. I now have the hinges on the screen is worn out and is very loose.
Each time I have to send unit to them I have to pay shipping when I spent all the extra money for warrantees. I would like Gateway to cover shipping and packing materials since I got stuck with such 5 times.
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