Complain about a product or service

Gateway Service

Wendell of Beaufort, SC November 10, 2008

Wendell of Beaufort SC (11/10/08)
I brought a lap top about 8 seven months ago and have problems with it that on going and seems that they cannot get them fixed. I have now sent it to them the third time of which they have had it now for over a month. They will not return calls and never get me someone I can talk to who can take charge. They tell me they have no customer service and there tects take care of the issues. I have been on the phone with them also hours at a time and still no fix.

I have spent up to 250. have someone else to look at the problems. Plus the time I have not been able to use it

Kevin of Aurora, CO November 3, 2008

Kevin of Aurora CO (11/03/08)
I will NEVER buy another gateway. The battery on my laptop failed. The hard drive failed. I bought a new hard drive and discovered that Gateway had not given me a disk that had ALL the drivers, only an operating system disk. I was forced to purchase a new disk from them for 35 dollars that should have come with my computer. The disk 6 weeks later STILL hasn't come. As I am writing this, I have been on hold for over 30 minutes after spending an hour dialing numerous other numbers provided by gateway until I got what is supposed to be the right one. We'll see.

My computer has been out of service for nearly 2 months now. Luckily I backed my system up pretty well, but having your computer down for that long is totally unacceptable.

Natalie of Bedford, PA October 27, 2008

Natalie of Bedford PA (10/27/08)
I purchased 2 notebook computers Aug 25, 2007. Both the same models. 1 week after the warranty expired the 1st one quit working. I contacted gateway technical support and they told me they couldn't help me. I need to contact circuit city where purchased. I took the computer there and they tried to diagnose. They couldn't. Said I need to pay 65.00 to have it sent out. Promised to have a diagnosis in 1 week.

After 3 weeks of callig I finally was told that it was the Main Board. Oh, and 1 week after the 1st one quit working the 2nd one quit. I called Circuit city and complained. They can't help me. After countless hours and the aggravation of being on hold trying to contact gateway I finally got through to someone. It is now 2 months since the warranty expired. They told me they could repair both computers for 450.00 each. I was very unhappy.

I filed a complaint with the BBB. Gateway contacted me 2 days later and said how sorry they were but could then repair the computers for 300.00 each. I told them there must be a malfunction in those systems. What are the odds of both computers, same model, purchased the same day quit working a week apart. They told me unless I could provide proof that I contacted them the very first day that they couldn't help me. I can't provide proof of with whom I spoke and my home phone doesn't show 800 numbers called on the bill. I asked them to prove that I didn't because there call tells you that it may be recorded due to customer satisfaction. He then told me that that was impossible for them to do.

I am out 1600.00 and many hours of being on hold. I was only asking them to repair or replace the computers. They refuse. I still have yet to hear from Circuit City. They still have my one computer.

Amanda of Roebling, NJ October 25, 2008

Amanda of Roebling NJ (10/25/08)
Basically I have the same problem as Angry of Chicago IL (10/20/08). I first asked the local computer repair place what he thought was wrong with it. He says it's the motherboard and basically there is no use trying to replace it through him. So I go home and call Gateway Support. Not a long wait, I can actually understand the person if he didn't speak so fast, hopefully this will have good results and not have me throwing my phone. Apparently it's not under warrenty anymore and they want to charge me to talk to them instead of just telling me how to go about sending it back to get fixed.

I see I'm not the only person who has had this problem with the ML6228 notebook. Apparently quite a few others have had the exact same problem. Why was there no recall issued if it's a major problem for most everyone who has one?

This is the only computer that I personally own. I have to use my parents computer everynight to check my schedule for work. It's ridiculous

Monica of Tarpon Springs, FL October 25, 2008

Monica of Tarpon Springs FL (10/25/08)
I am including a copy of email and information regarding ongoing problems with new GATEWAY laptop MX8710. I have not received a response or assistance regarding this computer. It doesn't work. I want my money back or a new computer now. Monica

I faxed email to Michelle McDate, Service- Gateway on 5/19/08 but have not received a response. Please provide name of Service Manager at Gateway and contact information to try to resolve this.

I will be sending a complaint to State Attorney General's office regarding this computer and lack of support from Gateway. I would like a replacement computer or refund for the original cost of the computer 999.00 plus cost of repairs and parts. Mother board doesn't work.

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