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Simone of Indianapolis IN (01/20/08)
My laptop shuts off and restarts and I also own three Gateway systems and a Gateway TV. Our desktop and TV seems work fine but both laptops we have issues with. The older one (3 Years) is the one that keeps restarting and for the brand new system the cord is coming apart. We will switch brands and leave Gateway alone. We buy new systems every few years and will never buy Gateway again.
David of Kennewick, WA January 8, 2008
David of Kennewick WA (01/08/08)
I have had multiple problems with the new, top of the line, quad processor. It wouldn't run 3d Max software, crashed often, USB ports didn't function, unusual behavior, and I had to spend one hour on phone with Gateway tech doing complete re-install of op system. I lost everything and it still doesn't work right.
I paid 4928.75 for their best computer and it is the worst computer I have ever owned and I started with an Apple II and have owned 12 different computers. I should get a new computer of the same type that actually works. Christina of Torrance, CA January 8, 2008
Christina of Torrance CA (01/08/08)
I got a notebook in June. On Dec 26th, I sent it to Gateway because the computer would not boot up. I sent it to them, I then got the computer back within 4 days saying all was okay and that it had a reinstall and reimage on the hard drive. Mind you everything, all the icons and everything else that was on my desktop were still there. My husband, who is a computer IT, said there is no way they did what they did. One day after getting the computer, it died again. I called them back and they had me resend it out and today which is 1/08/2008, I got it back and the thing doesn't even turn on. So once again I called them and tell them the issue AGAIN and this time the lady on the phone says that in the notes it says I need a new motherboard. Then why did they send it back to me saying all was okay? I am so mad. I want my computer. She even said herself that they are getting a lot of complaints about their repair center. It's not that hard to fix a computer.
I am losing money on my home company. Jamie of Troy, MT December 17, 2007
Jamie of Troy MT (12/17/07)
I purchased the computer at Best Buy on 4/14/07 and within months began having problems with the computer. I sent it in a few months ago because I was told by Gateway I would need a new motherboard. I am not able to even turn my computer on again and have been told that I will once again need to send in my computer. Last time I was without my computer for almost a month. Spring semester starts in a few weeks and I will need my computer. I have all of my finances (Quicken) on my computer as well as all my photos of my children. I have spoken with Gateway on numerous occasions and every time, I am told we're real sorry, we'll get the box sent out right away and get it looked at. When I spoke with the gentlemen this morning, I informed him that at this point I no longer wanted to have a Gateway computer that was so obviously a lemon and that I wanted my money back. He informed me that I would need to contact the retail store to discuss that. Best Buy has a 14 day only policy and will not accept it as a return. What am I supposed to do with this 700 computer I need for school that does not even work half the time? Please help, I just want to either have my computer replaced or get my hard earned money back!
As I stated above, all my accounts are kept with my quicken program. Without my computer, I do not have a way to balance my account. I do not have a way to do the work necessary in my semester coming up. Robert of Westminster, CO December 14, 2007
Robert of Westminster CO (12/14/07)
I bought a Gateway laptop in 2004, and with it I bought the 3 year warranty service. In November 2007 I sent the computer in for service, the AC adapter would not connect to laptop. When returned it didn't recognize the ethernet port or the memory card slots. Two field services later, this problem was not resolved, and the DVD was now not recognized. I sent the machine in to the service center 11/27; as of 12/14 I still have no computer and Gateway says they're waiting for a plastic part and no date when that part is available. They now say will ship laptop out (without plasic part) within next few days.
I bought and paid for service 3 years ago, now I believe Gateway is hoping that I will simply go away, probably will, but not before saying to everyone I know that Gateway is not a company that is either reputable or honest (one service person claimed liquid got into laptop, didn't happen and they acknowledged that). The plastic part is not available and no one there seems to know when it might be. I only want my laptop back in the condition that it was when sent to the service center, with the AC cord working. That seems to be beyond Gateway's capability. Last but not least, Gateway's service stinks.
Jason of St. Peters, MO December 10, 2007
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