Complain about a product or service

Gateway Service

Curtiss of Apo Ae OTHER (12/01/07)
I am a retired Soldier. I now work for the U.S. Army in Germany. I went home on leave to Florida in July 2007 and purchased a Gateway Laptop Computer from BestBuy Stores. The keyboard on the laptop stopped working after about a month. We called customer service at Gateway and they stated they will not send it to our APO address (which is a stateside address). After much discussion with customer service at Gateway, they have told us three times that they would send the keyboard but they still have not did this. They have lied to me three times. All it takes is going to the Post Office and sending it to us. They are refusing to do this.

The laptop was bought for my daughter to do her school work. Due to not having a working computer her grades have dropped significantly.

Ryan of Staten Island, NY October 8, 2007

Ryan of Staten Island NY (10/08/07)
My parents had purchased a Gateway E-machine in September, 2006. It's motherboard burned out in May, 2007. A year had not even passed and it was having problems already. My parents mailed it in to have it fixed. It took almost a month to be returned. It is now October, 2007 and the computer is not functioning and is experiencing the same symptoms. I spoke with a customer service representative and they said that the warrantee on what they fixed is 90 days. They won't fix anything more or do anything more for us. This is not right. She gave me an address to write a letter to, but that is going to take awhile and will probably get no results. I would like to know what more I can do because their product seems a waste, and I think it shouldn't even be on shelves in stores.  I feel companies are always trying to get one over on you, and consumers just give up because it's such a hassle.

It's an inconvenience for my parents when they spent 1000 plus on a piece of junk, and they can't use what they spent their hard-earned money on.

Joseph of Voorheesville, NY April 6, 2007

Joseph of Voorheesville NY (04/06/07)

I purchased a desktop that I was told would allow me to use my extra hardware (printer and scanner). The printer works but the scanner doesn't and will not. It is an HP5300C that HP will not support with a driver for Vista (which is the system that my new computer runs). So there I am out 100 or more for a new scanner that will work.

Chance, the salesman even sent me a new scanner, which I paid for except shipping. This one doesn't have a driver to support Vista either. Okay, I will end up purchasing a new scanner, I'm not happy but so be it. Then I find out that the DVD Drive that I had put in as an option won't burn DVD's on the Vista Basic. Well, why would I get this if it doesn't work. Why didn't sales tell me? So apparently I need Vista Premium.

I will not pay anymore money for this machine. They now want to charge me a 15% restocking fee. I paid 91.00 just for getting this shipped to me and they want to charge me more to send it back. So far I am out about 797.00 for the computer, S&H. Mentally I am extremely burnt out.

Mark of Pocatello, ID March 20, 2007

Mark of Pocatello ID (03/20/07)

I ordered and paid for a Gateway NX860XL on 2-27-07. It has been delayed 3 times and it is not expected to arrive until 3-29-07. I have waited for this computer for over one month. I have called Gateway and got nothing except, That's the way it is and you have to deal with it attitude. I'm giving them one last shot because it is the machine I want before I give up and head to Bestbuy.

Krystii of York, PA February 28, 2007

Krystii of York PA (02/28/07)

I bought a Gateway laptop 10 days ago. Already there are numerous problems. I don't know if all of them are all gateway related. It came with the new Vista installed on it and I am using a wireless router for my high speed internet.

If I open multiple windows or programs at one time my screen will look like it is crashing and fade to black then restore back to normal and repeat this several times.

I keep getting disconnected from the Internet.
I opened up the control panel a few times and it was just blank. Just the white box and nothing was listed.
I tried to click to open my Internet explorer but it wouldn't open it. When I talked to tech support he had me push the fn and f7 buttons. I didn't see anything happen. Then he said push the fn and f8 button. Still nothing and then he told me everything was resolved. I am not very computer literate but this didn't seem like it could have resolved all my problems and it hasn't.

 Again I am back to losing my internet connection all the time and my left click button doesn't seem to work all the time either. I paid 1,100.00 for this thing (2/17/07) and it just shouldn't have all these problems already.

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