Complain about a product or service

Gateway Service

Carlita of Largo, MD April 21, 2009

Carlita of Largo MD (04/21/09)
I received my new laptop in Jan 07, my laptop started malfunctioning in Dec 08, Gateway informed me to send it in for repair to Temple Texas. I sent it in for repair on 31 Dec 08 and did not receive it back until 31 Jan 09. Upon receiving it back, i noticed that there was a new problem, the machince was running unstable. i called Gateway and informed them of the problem in which they said they would send me a disk to fix it myself and also told me that when they repaired the machine, they installed the wrong operating system.

I was furious because I use my laptop on a regular and i couldnt constantly be without it, but when the CD the technician sent was unworkable, Gateway informed me once again to send it back Apr 09. Gateway has it at this present time. Problem is is that I shouldnt have had to deal with this and at this point, they should have issued me a new computer because now I think I have system problems and my laptop will never be right. Sending this laptop back and forth out of town is not an option.

Parts went bad too soon and incompitent repair persons installing wrong materials that slowly damages the machine.

Barbara of Milan, OH April 20, 2009

Barbara of Milan OH (04/20/09)
have computer i year old just out of warenity and already put 200.00 in repairs in it. i'm the only one who uses it. they ask for serial# found on bottom of computer. well it's wore off & without it they can't help me. my advice don't buy a gateway pc

Sally of Bklyn, NY April 9, 2009

Sally of Bklyn NY (04/09/09)
I bought a laptop 12/12/06 and paid additional 228.40 for an extended 3 year warranty. The computer will not boot up so I called Gateway for service the automated phone & customer service email says the serial number for my laptop is part of sale to MPC an I must contact them for service. I have been give 877- which is always busy alkl times of day and night. They gave me website which does not work. I tried MOC on google and that also does not work.

All I want is service for my laptop that I paid for and if they don't want to provide the service then they need to provide a refund. I have contacted them several times to let them know that I have purchased 2 laptops and 2 computers and therefore a loyal customer to no avail I cannot even speak to a person. I am beyond frustrated and I let them know how I feel. It is fine if they sold the warranty but I should have been notified and there should be someone to service the warranty they sold to me the customer.

I have spent an enormous amount of time calling and emailing, meanwhile I am sitting here with a laptop on warranty that does not work. Gateway is making no effort to assist me they are just stating the divison is sold to MPC. The fact that there is no way to contact MPC doesnt seem to bother them at all. Is this how they treat customers that they charged claiming they provide a service when it is not true?

Michael of Jasper, IN April 5, 2009

Michael of Jasper IN (04/05/09)
I bought a gateway mt3422 from best buy. this laptop worked for 1 month then the display went out on it. so I called gateway and they took it in for repair. then when I got it back the display still did not turn on. so it was sent back again. at this point it was at gateway 3 out of 4 months. Well I got it back. I used it for about 2 weeks then the display started flickering in and out again then once again it went out. I sent it back again. at this point I had to buy another computer because I was on my way to iraq.

when the computer was returned to me 2 weeks later it worked for about 15 minutes then the display would scramble. so I called and they said to reinstall the drives. well needless to say I decided that I would just not use it so much and send it to them. they replaced the whole motherboard then sent it back to me and at this point I had about a month left on the warranty. well it lasted for almost a month then it did the same thing.

when I contacted gateway I got the run around and told to pay to have someone tell me what to do. KNOWINGLY that I could not fix the problem because their was obviously something majorly wrong with the computer. since their was no warranty anymore I was told that I had to buy a new motherboard. So in the basics gateway rigged the machine to work temporarily til the warranty ran out then told me ohwell buy a new computer. not in those words. So now I have a 650 dollar door stump that is useless because a company as large as gateway could not properly fix my laptop and just drag it out til it wasnt their problem

I lost alot of money from this situation. Also because I was in iraq I had to spend more money to get a computer to talk to my family and friends. and until I got the computer I had to pay over 2 dollars a minute to use a phone all because gateway could not give me a reliable or fix the computer that I bought from them.

Norma of Sacramento, CA April 4, 2009

Norma of Sacramento CA (04/04/09)
We bought a Gateway Laptop computer on December 24, 2007 and we started having problems with it on October 2008 we took it for repairs to BestBuy and they shipped to Gateway since it was still under warranty. It took about a month to get the laptop back, Gateway said they had replaced the motherboard, it didn't work when we got it home. We returned to BestBuy and they shipped it back to Gateway.

We got the laptop back and it was already past the warranty eligibility date, Gateway way said that it worked just fine and it did for that night. The next morning it turn off again and hasn't turned on since. My husband was to frustrated and said it was just a waste of time, so we didn't return it. If they didn't fix while it was under warranty why would they fix when it was out of warranty.

We wasted 500 on a laptop that was a Christmas gift for our children and it didn't even last them a year. Luckily we have HP laptop and old reliable HP desktop. We will never buy anything from Gateway again.

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