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Intuit - Quickbooks

Jen of Frederick MD (10/05/07)
I purchased Quickbooks Contractor Edition 2007 and have had nothing but issues with it. The most annoying have been the lack of decent customer service representatives (or even ones who understand English), the inability to even record employee time without purchasing the payroll service, and the inability to turn off the annoying sounds.

I have had to find a way around many inconveniences of Quickbooks to make it work, and Intuit has the WORST customer service reps I have ever dealt with. Not only do they not understand what they are doing (or what you are saying), they try to sell you more useless products when they can't help you!

I will NEVER again buy an Intuit product, and I would send a note to Intuit, themselves, but there is no where on their website to do so.

Diana of Three Rivers, MI June 7, 2007

Diana of Three Rivers MI (06/07/07)
I was forced to upgrade my software to be able to use their payroll services. The software also expanded my data, caused my computer to slow to a crawl. After two weeks, I was offered via a pop-up an upgrade to speed up my computer.

Several things are inherently wrong here. First of all I was completely happy with the product I had. As a small business owner I was thrilled at the time savings of Quick Books. But when I was forced to upgrade. I got angry. I looked into having my payroll done outside of my office and found that prohibitive. When I installed the new version it expanded my files which caused my computer to slow way down, costing me hours of time.

Then the offer from QB to upgrade my current version to a version that would make my work quicker, was absolutely absurd. They caused it to slow, then they offer a fix at who knows what cost to speed it up again.

Also, I absolutely hate the new version, it is very cumbersome and requires far more clicks to get done what needs to be done. I have never been much of a complainer, but I have never had a software upgrade cause me more work. I work in an industry that requires frequent software upgrades to keep current with customer needs, but this situation is absolutely criminal.

Marie of Independence, IA February 21, 2007

Marie of Independence IA (02/21/07)
I had to upgrade to Quickbooks 2007 because I use your Payroll service and was told you would not support any older version of Quickbooks after May, 2007. It took me 4 hours and 3 technicians to finally get it installed. Two of the technicians spoke reasonably good English, but the other one (from India I think) I had to have him repeat everything at least once(very frustrating - when I had been on the phone off and on for a couple of hours by then). The ONLY good thing about this whole upgrade was that I didn't have to wait long to get a representative on the support phone line.

I have also been receiving my payroll upgrade CD's very late - was ready to do year-end taxes and didn't get the upgrades until about the last minute. Last year I couldn't print my W-2's on the pre-printed forms and then after I had tried to print them on another computer I called and was told there was an error in the program - why wasn't this information sent out by e-mail to all subscribers? I generally like the program, but don't understand why it has to be changed constantly......

Glenn of Brea, CA February 19, 2007

Glenn of Brea CA (02/19/07)
Quickbooks 2007 requires loading on our MS 2003 server in order to share our accounting files via the network. The server install fails with an install package cannot be opened error After an hour with technical support the only response I could get was to call Microsoft about my Quickbooks problem. As a software provider, our customers would not accept this failure to provide technical support.

1 hour attempting to install the software. 1 hour with technical support. 2 software packages that were paid for and do not work.

Janice of Northwood, NH January 11, 2007

Janice of Northwood NH (01/11/07)
My company has subscribed to Quickbook Payroll services in the past, on an automatic renewal basis, charged to a credit card they have on file. On December 13, 2006, I was contacted (the last of several inquiries) by email to update my credit card information as the expiration date had expired. The email warned "To avoid interruption of your Quickbooks Payroll service,it is essential that you update your account information immediately. "

The email provided two ways to update my information: by phone and in the web. The email also pointed out the dire consequences of failure to maintain the subscription. The company had every intention of discontinuing the service so we did not respond to the email, expecting that the service would lapse- as threatened. On the renewal date, the credit card in question, was charged 199, despite the fact that the information that Quickbooks had on file for that card had never been updated. The representative told me that we would be credited but it would not happen for 24 hours and could not explain how it was that they were able to charge on an expired card.

Advanta, the holder of the card, claims they do not process charges that do not have an accurate expiration date. It is clear that Quicken input a quessed expiration date and fraudulently processed the charge.

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