Complain about a product or service

Intuit - Quickbooks

ROBERT of ELKINS, WV May 20, 2009

I renewed my subscription with Quickbooks in Jan. 09 for about 250.00. Shortly after that I began receiving notices that as of May 31st 09 I would no longer get federal and state tax updates via internet downloads. Also I would lose the ability to print state, federal, and employee tax forms unless I upgrade to Quickbooks 2009 for an additional fee of 211.31. I feel that I have been scammed by Quickbooks. They sold me my annual subscription and then "carved out" a critical component of the product and sold it back to me.

David of Jacksonville, FL May 6, 2009

Quickbooks locks you out of your own software.... Customer service can not speak English at any reasonable level. I have wasted most of the day speaking with people from India that can't do ANY ANY ANYTHING of any value. LOST HOURS... I am a billable hours consulting firm. Please notify me if anyone does a class action lawsuit against Quickbooks. You'll have my full support. What they are doing is a total SCAM!!!

JB of jones , TN May 6, 2009

I spent over 2 hours trying to upgrade Quickbooks. This is the last time we will be using Quickbooks. We were forced to upgrade. Software companies like Intuit think they are the only option. They spend millions of dollars advertising while just loosing the customers they already have

Joanne of Philadelphia, PA May 6, 2009

My computer crashed and I needed to re-install Quickbooks Pro 2008. During my call for support, the call taker kept interrupting me as I tried to explain the circumstances of having lost the disk as well. I recognized that she was having as difficult a time understanding me as I was her. She finally told me that she could have someone help me for one fee, or I could upgrade to 2009 and get a disk for free with the upgrade. If I did this immediately, I would save 20%on the upgrade. I did not need an upgrade, I needed support.

I am still fighting with them for charges for credit card processing that I had ordered stopped 7 months ago but for which I am still beign charged.

They are taking almost 80 a month for credit card processing that I am not currently using even after telling them to stop; now they want more money to provide me with support that is usually free from any other service. I refuse to upgrade. I want the use of a product I paid for and for the credit card charges to cease. I will not be held up by this company.

Corey of Defiance, OH April 22, 2009

I purchased a registered version of QuickBooks Pro 2008 from another small business that just recently decided to close shop due to the economy. I made sure to check intuit website to see if I could transfer license and it was possible for 25.oo. No big deal. After the original owner of this software received all my info and filled out the license transfer application online, it was denied with no explanation. We both received a phone call of the denial with , again, no explanation, but I was offered a discounted rate to purchase the '09 version though.

WE ARE NOW BOTH LOCKED OUT OF THE SOFTWARE. Even if I send the software back to get my refund, which the original owner is more than willing to do, he is also locked out of his own software. He is the original owner and can no longer use it. That is what intuit told him. He has completely wiped is comp of the program. QuickBooks just wants me to buy the '09 version, which I have heard nothing but bad on multiple websites. That is why I wanted the '08 version. I am going to Peachtree.

Once I get my refund back, it will only be the shipping back to the original owner. The original owner is out 200+ for what he paid plus the shipping to me and for the Paypal fees incurred.

Pamela of Santa Monica, CA April 17, 2009

Pamela of Santa Monica CA (04/17/09)
Never give Quickbooks your bank account number. They will take money out of your account without your permission. They will do it over and over. If you try to talk with customer service you get someone in India who can only read from a script with barely the English skills to do that, certainly not enough to accomplish any communication. I was billed for Payroll service I did not want to renew, when I complained, instead of refunding my money, they charged me again. Same with monthly support, which I never ordered. I complain and they charge me again, and again.

After several hours on the phone, over 2 weeks, they finally refunded part of my money and BofA blocked them from taking more. Now I am waiting on the last amount. The only way I can really protect myself is to close my business account and make sure they never get the new one, and that is so much hassle. That is why I say NEVER let them know your account number. I was a loyal customer of many Intuit products for many years. But, they have totally gone downhill. I now recommend people NOT use them of any of their products. I believe they are just scam artists. Save yourself and find another way.

Linda of Friday Harbor, WA April 14, 2009

Linda of Friday Harbor WA (04/14/09)
My employer has used quickbooks for at least 5 years, and purchased their payroll subscription every year. This year, less than 30 days ago, the subscription expired. Intuit has already come into my computer and removed ALL deduction calculations, so that I am unable to process payroll until I pay another 375.00. I cannot comprehend how they can remove something I already paid for! They charge outrageous fees every single year for changes to tax tables that don't happen. Is this legal?

As a result of them stealing my deduction unable to prepare payroll.

Richard of Oak Park, IL April 10, 2009

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