Complain about a product or service

Intuit - Quicken

Carole of Sugar Land TX (08/26/08)
I purchased Quicken's new Home Inventory Manager on 8-8-08. I have yet to use it. I cannot get it to work and have spent so much time with emailing the tech back and forth with link after link and suggestion after suggestion. I am not a computer programmer and I tried to resolve this.

I tried asking if QHIM is able to run with Vista Ultimate's OS. I cannot get an answer. I go in loops when trying to get an answer. This software was $32.46! Is this worth it for this company to not give any support other than techs who are in some call center somewhere reading back a script...I downloaded this software, and I expected it to work...end of story.

They are doing everything they can to hang on that measly 32.46...I suggested sending me a CD and I could install it manually...he said it would cost me another $2.00 to get a replacement CD...I said that I downloaded and never had a CD to begin with. He provided me with a link that took me back to an email screen!

Then my password didn't work and I had to try and get the password. The password they emailed me was one that was old and not the current one. I don't know what is going on but its bad. When I finally rec'd my old password, I filled out the feedback area. They gave 2 options: (1) make a suggestion with no reply; (2) One where I required an answer. When I chose #2, I got an message saying I didn't do the initiation right..when I went back and chose #1 with no reply, the email went through. Duh! Basically, I feel that this software is not supported by Vista but have no proof. The menu on the support email only mentioned Windows 2000 and XP - no Vista.

Damages are lost of time and money. Its frustrating and one doesn't have any control.

Keshanna of Ann Arbor MI (08/17/08)
I purchased Quicken 2008 from Circuit City. For several weeks I tried, unsuccessfully, to get the product to work. I contacted Quicken and was told that the software's incompatibility with all Acer computers is a well known issue. Currently they offer no reasonable resolutions to the issue.

Loss of cost of purchase, incur additional cost of a monthly subscription to online version of Quicken 2008

C. of Bluefield WV (08/04/08)
In 2007 i purchased a home, used this mortgage broker, w/Quicken Loans. My process went well & I was satisfied with the process. Several months ago, my son wanted to purchase a home. The house was a great home, but needed a few items repaird, due to a leak, etc. We knew this home would not pass FHA or VA (he is a patient at Walter Reed from injuries received in Afghanistan in Oct. 07). I called Ms. Jill Patel and explalined all this to her. I gave her very explicit details of the condition of the home, which overall was excellent, but knew they couple of items in question, would not be able to finance through the VA. We were looking for a conventional loan, etc. I gave her a good faith deposit, as I had with first home, for the credit reports, appraiasal, title search, etc.

Several weeks later we were informed that she had made arrangements to have this done as an FHA loan. I immediately called her and the loan processor and told them this was NOT going to work, etc. I called Ms. Patel very upset that she had proceeded on this manner, and that if that was the case we would have just gone through the VA! The appraisal had not yet been done, nor anything else other than credit reports, etc. I was upset because Ms. Patel was very aware of the condition and the situation on this home from the very beginning. She finally emailed me and told me that she could not arrange conventional financing, etc. We withdrew our application and via email she said we would receive a refund of the deposit, less their cost on the matter.

A month later sill no refund and I again contacted Ms. Patel who replied to the email that a customer care rep. would contact me. To this date, no refund or contact has been made. I feel Ms. Patel was very misleading and very unfair, knowing the circumstances and conditions of the property from the beginning. She as a senior mortgage broker would have immediately known that this property would not be eligible for a FHA loan, so she acted like a loan was posible via convenitional financing (a co-signer was available, if needed) and a more than normal down payment was also available.

Lost time and $500 deposit. Lucikly, we were able to arrange conventional financing with a local bank, the home was purchased and all is well expect for obtaining our refund from Quicken Loans.

Lillie of Fort Lauderdale FL (08/02/08)
WITH THE MORTGAGE CRISIS AS it and the mogtgage company I had sold my mortgage to another mortgage company in june and they have raise my mortgage twice I will be in forclosure if I don't get help now. I'M IN A FIX MORTGAGE AND I tried TO GET A FIXED MORGTGAGE RATE WITH Quicken Loan who said that they could help me after they gather all my information had the house appraised,

I get a call back and was told that because my house didn't appraise for $275.000 if I could come up with additional $17.000 and I'm thinking if my house appraused for what it was worth why can't they help me because it was appraise for a lest that I don't know but maybe they did the right Thing I just want to be for sure

R of Oklahoma OK (07/18/08)
a month ago, my wife and called quicken loans for some information. they would not let us off the phone without giving them our credit card info promising that if for any reason that our loan didn't go thru we would recieve a full refund of the deposit. Well it didn't go thru, during the 4th week my wife was unable to get anyone on the phone but we did recieve an email from them saying we lost our deposite.

when i did give my credit card number to them they promised not to to take any money until the loan was approved but took it the next day. and 4 weeks later we can't get anyone on the phone.

La of Tucson AZ (07/02/08)
I just wanted to make a statement to everyone that logs onto this string of complaints about Quicken Loans and how they are a rip-off. I would like to say thank you. My boyfriend and I are getting a new house, and we had several lenders telling us that they would give us an idea of a loan that thye could get for us for free. Then all of a sudden he tells me that he is talking to Quicken and all he has to do is give them 500.00 and they will get any loan we want. It sounded too good to be true, and I thought it was hinky. All I did was google 'Quicken Loans' and the 6th thing on th list was the rip off report, and it just went on and on from there.

Finally I had some proof other than, 'oh i feel weird about this, and it doesn't seem right'. I was able to show all these posts to him, and he never gave them the money. But I also wanted to say that I looked up on The Better Business Bureau, and they are a member b/c they ALWAYS resolve their complaints. they had 617 complaints in 36 months, but they were able to remain a memeber of the BBB by resolving them, and almost all of them were exchange/refund issues.

So I suggest, EVERYONE ONE WHO WAS CHARGED FRAUDULANTLY A 'good faith estimate fee' on their card, REPORT TO THE BETTER BUSINESS BUREAU, THIS SEEMS TO BE THE KEY TO GETTING YOUR MONEY BACK!

Heather of Cleves OH (06/30/08)
John took my credit card number for a $500.00 good faith deposit but told me it would not be charged until I was approved. They approved us for the loan but with a bad rate and $8000.00 in closing costs. I told him I did not want to do the loan. He said I had already given them my deposit and I could not get it back. I told him I felt like I was being strong armed into the loan. Then I signed the e-documents. Only after he told me they already have my money.

I was lied to. If I wouldn't have signed, I would still have my money. They should have been honest about when they take the money. We did not use them even after we were approved because they are thieves. I encourage noone to use Quicken.

Lost $500.00

Patrick of Bloomington MN (06/12/08)
I am a Certified Mortgage Planner working in Minneapolis/St. Paul, MN. I was recently informed of the wonders of Quicken Loans from a colleague. I decided to check it out. After a few minutes on the phone with a Quickens mortgage banker, I was appalled. Lie after lie after lie trying to persuade me to begin the loan process. I'm shocked that they have not been shut down due to their misleading advertising and dishonest practices.

Eva of Oxford OH (06/01/08)
We talked to Quicken Loans about getting us a loan Tiffany Rodda was asinged to our case. Told us that we are pre approved fro a loan in the amount of 72000.00 and to much sure that we were serious she would collect 500.00 that would come off our closing cost when we closed. We paid with it on our debit card .Had ahouse in mind but someone out bid us . Tiffany then said that we should not get a realator because she could save us some money because she used to be a realator

So we found another house that just went on the market looked at the house told Tiffany what we wanted to offer She said that she would get back with us we gave her two day then tried to get a hold of her she did not get back tous for four days then she said that she could not get ahold of the realator and that did we have another Number for them. I got her another number but by then someone else had put a bid and we did not get the house. We called Tiffany boss and he transfered us to Justin and they got us a realator in our area we started to look again but we could not get anyone to take a normal FHA loan on the houses that we could afford in the area that we wanted to live.

By this time our loan had expired with Quicken Loan Justin said that they would normally just open up another loan and go from there.We just want our money back from Quicken Loans for One they messed up our chance to get the house we wanted because we listen to there Loan officer Tiffany Rodda and another they have been all kinds of trouble

They have 500.00 of our that we need when we finally get a house. The stress of being cheated out of our money

James of Noth Topsail Beach NC (05/28/08)
I can no longer get downlads from financial institutions to my Quicken accounts. When I go on line and download transactions from a financial institution, I receive messages indicating the number of transactins sent. When I go Quicken I receive a On Line Uo Date Summary showing that accountsd were updated successfully. The transactions never show up in the accounts. I spend over an hour with various helpers at Chase bank attemting to get a sucessful download from a BP card, and was then referred to a toll free number for Quicken, which refered me to a web site address, that did not connect me to anything.

Dapper of Troy MI (05/01/08)
What follows is insider information from the sales floor of Quicken Loans: I used to sell for Quicken Loans. Let me draw a picture for you - picture the movie Boiler Room, but with mortgages instead of stocks. A group of young kids fresh out of school on the phone with strangers selling them dreams instead of financial advice - anything for a sale. Playing with peoples largest asset (liability?) with such careless indifference as to the well being of the client's finances - the client's family and future - to make a sale, a number on the wall for the month. As a banker there, I have had superiors throw headsets at me, kick desks, and throw chairs, screaming and swearing to close...close...close... while the entire conversation was played aloud for the floor to hear. Female coworkers brought to tears for not pushing hard enough to convince some stranger thousands of miles away to refinance and commit to a good faith deposit - WHICH IS ALMOST NEVER REIMBURSED! Anyone ever speak on the phone to one of the VPs? This salesmen among salesmen storms the aisles of the floor, preying on his sales team, pushing and threatening them to the brink of morally questionable acts.

I have seen it many times. A client claims the house is worth such and such an amount, and the banker hikes up the value on the application (misleading the customer) that the mortgage can be done, thus obtaining the $500 commitment, and surprise! The value comes in short. [He] enjoys going up to bankers with a family, smiling and asking them if they wanted to go home, look their wife and child in the eyes, and apologize for Daddy losing his job because he couldn't sell a mortgage today. Day in and day out, 70 hrs per week (Quicken paid for 40hrs - hello HR!) of this would cause people to snap. And look at the mortgage crises we have today. It is psychologically abusing.

But like I said, as kid out of college you start to think this is normal - like all financial positions are like this - only later you found out they're not. There were VPs sleeping with employees - in their office! VPs taking employees out to breakfast and threatening them for taking legitimate disability (lawsuits have resulted from these scenarios - and I believe a majority were settled out of court). To sum it up, avoid this company - they have a good and likable owner but his managers have completely lost all respect for other people - be they clients, or team members.

Dawn of Metairie LA (04/24/08)
Six days before closing they told me they made a mistake and could not give me the loan promised but could give me another loan if I put another 20% or $33,400 down.

No place to live in six days, paid for property insurance on a house I don't own, paid off all my creditors so I could increase my chances of getting the loan, panic attacks!!

Darrell of Newnan GA (03/16/08)
On February 22, 2008, I looked into refinancing my Rosemary Beach, Florida, condo with Quicken Loans. They required before signing any papers, a Good Faith of $750.00 by credit card over the phone. Andy Cyrulnik with Quicken Loans assured me that the money would be refunded to me if they could not give the loan due to not appraising, doing the loan, etc. The only stipulation was that the appraisal fee would come out of the good faith money before being refunded. My credit score is in the high 700's. The loan amount was for $363k. I was quoted for a 30-year fixed rate at 5.99% with $7k in closing costs. Condos like mine were selling in the $700k to $800k 3 years ago! I was immediately approved for the loan. I held up my end with getting the needed paperwork to Quicken in a timely manor. After discussing floating versus locking in the rate, Andy Cyrulnik with Quicken Loans suggested that I float the 5.99% rate overnight as things looked as though they were trending downward in hope for a better rate.

The next morning Andy Cyrulnik called to inform me that the rates were actually on the rise and now at 6.25%. He suggested that I lock in at 6.25% before they increase more, but I could now buy my rate back down to 5.99% for only $3k. Now my closing costs are now $10k from the original $7k. To my surprise, the appraisal came in lower than expected ($450k) because of the market, per Andy Cyrulnik, but still $87k above the loan amount. I was then informed that they could no longer do the original loan, and that they would now give me the PMI Buster Loan for only $4k more in closing costs! Now my closing costs are $14k from the original $7k. No good faith estimate was ever given to me for the new loan being offered. At this point, I tell Andy Cyrulnik with Quicken Loans that I am discouraged, but he continues trying to get me to accept different loan/product options from what I was originally conditionally approved for--at higher rates and more money.

Because there is no urgency for me to refinance, I told Andy Cyrulnik that I did not want to do this loan and to reimburse me the $750.00 good faith deposit. He said he understood and would refund me, but wanted me to think on it over the weekend before he unlocked my loan. The next week I told Andy Cyrulnik that I was done and wanted my money back. Andy Cyrulnik then had Eddie Berger with Quicken Loans call me and pressure me in closing this loan. Eddie Berger then said, "They had spent more than $750.00 processing this loan, and I would not get any of it." Eddie Berger was rude and told me that Client Relations would contact me in regards to my $750.00 and hung up. I now get an email from Andy Cyrulnik--two days after Eddie Berger said he would withdrawal the loan. Andy Cyrulnik now wants me to have another appraisal to see if it comes in higher to do the loan.

Why could they not have their first appraiser get them what they needed, it was only off by $10k? What is it about NO? Does Quicken Loans not understand? High Pressure! High Pressure! High Pressure! Quicken Loans is ripping people off with this good faith money scam! When the original deal as promised changes, Quicken Loans refuses to give Good Faith money back! Quicken Loans needs to be held accountable!

I am out $750.00 plus all the time and energy I put in to get the loan!

Howard of Brockton MA (03/12/08)
I started doing inquiries on the internet for refinancing my mortgage to find out what the rates were at this time. Within a short period of time, Quicken Loans contacted me, and I was interested to find out what they had to offer. They came back with a 5.75% rate fixed for 30 years which I thought was pretty good at the time. So I agreed to start the process and gave them my credit card for the $500.00 dollars--which I thought at the time would be refunded if I canceled. This was all based on my property being appraised for $260,000.00. Before any appraisal took place, I called them to cancel the process because property values were dropping so fast in my city that I didn't think it would even come close to the $260,000.00. They said that they didn't think I would get my deposit back and that they would try to get it back for me.

That was the first time that I found out that I would not get my deposit back. As far as I am concerned, that is a very bad way to do business especially in view of the worsening economic and real estate conditions. I think their process is very misleading and very predatory and aggressive. These mortgage companies don't take any risks in the beginning; the risk is all on the homeowner. If I had allowed the appraisal to take place I could understand some kind of fee, but there was no appraisal at all!

As of now I am out $500.00 which I can't afford to just lose like that.

Chales of San Bernardino CA (03/10/08)
I was pre-qualified for a home loan in April of 2007 because I was looking to relocate to Texas where I could be closer to my aging parents. Since that time I have had four different loan officers and had to start the loan process over; each time they reassigned my file to some-one other than the person I had been dealing with. In each instance it caused me to lose a bid on a house because I couldn't get a closing date. The last time I had a bid in place and an escrow account had been opened--even a closing date set. Then I had no more returned calls for nearly six weeks.

Seven days before the scheduled date to close escrow I finally got a call from Curt, and because so much time had passed since my last contact with Jenna, my information was out of date. I had to apply for a new loan, and my credit score had dropped. Had I known that I didn't have a loan in place, I would have maintained my credit. I should not have had to do this that many times, and for them to drop the ball when I had everything in place to close on a property is just criminal. I don't know any other way to put it.

I lost the property, my earnest money and nearly two years of searching for a house in the area i am interested in, even the cost of flying out to texas last september to inspect a property in marlin tx. i was there two weeks and no-one at quicken loan returned my calls the realtor also stopped returning my calls because she couldn't get any information from quicken about my loan status.

William of Etters PA (03/07/08)
They used fast talking, bait and switch tactics during the 1st initial contact. Your credit report is in their possession before you get a chance to ask about other companies; you have been given a rate for the day, which can only be locked in if you fill out all of the paperwork required electronically (any signed paperwork) and have the remaining documents faxed or e-mailed for the rate quoted is lost. They take your credit card # for the $550.00 GFE which you will get back at closing, and you're not even supposed to be charged until after the appraisal. You are told during the initial conversation that you have already been approved, so you continue to jump through the hoops because they have said the deal is done and should be about (2) weeks or so before we close. It's totally different after they have your signatures, documents--and they do not wait until the appraisal is done before your credit card is charged $550.00.

Once I started to question several things that had started to be requested from various other departments within Quicken, I was not getting any response from the broker I was working with; and then when I did, his statements were along the lines of "Don't worry, I will get it all straightened out, it's a done deal". Well, that was the last of him, until the appraisal (if that is what you would call it, some smug person who didn't even take 5 minutes in the house or provide a completed appraisal to us at all, after 3 requests from Quicken and then one from the appraiser). In Quicken's invoice for the appraisal, they had it listed in 3 different places with a different cost each time. Our time of fighting with them to get our money back is over; we are going straight to the top on this one. I was totally misled and did not receive the loan, and not even a copy of the appraisal at all. For $550.00 I should have received several copies, although since they had not done a true appraisal, it doesn't matter.

We recently had it appraised in February and it was $14,500 more than theirs, and Quicken denied me the loan. They did not like the fact that I continued to ask questions whenever something was done that was not told to me before and expected at the last minute. Stay away from Quicken. Someone has got to stop them and I am ready to go all of the way. I don't have $550 to throw away and get absolutely nothing except a slap in the face from Quicken and the TSI appraiser.

Lance of Rowlett TX (03/02/08)
I purchased Quicken 2008, and I experienced printing problems. I initiated a chat via the Quicken service portal only to be ignored once I defined the problem, and the Indian technician could not repair it. They closed the chat session, without response. I have screen prints of the chat session. Everything was polite until they could not figure out the problem.

I cannot print my financial reports. I would be happy to engage a legal proceeding against Intuit. I also have other screen prints. They have not responded.

Patrick of Culver City CA (11/17/07)
Quicken 2004 product  by Intuit has just informed me that I wasted my money. I can no longer download data from my online banker to my legally acquired, legally/mutually agreed upon contracted software. I am formally informing Intuit that I too am discontinuing them from my list of reputable companies. I will not buy or recommend any of their products, ever. At every opportunity I will warn others of their dishonest business practice. No doubt they have spent thousands ensuring this action would not be met with litigation. 

I am unable to use my online banking; thousands are affected by this action. I am seeking reimbursement of my initial software price and suggest a class action suit is necessary for the thousand adversely affected by Intuit's action.

Marcy of Suwanee GA (04/05/07)
I have called Quicken's technical support at least 4 times to resolve a printer issue. Ever since I upgraded to 2007, I cannot print anything from Quicken. When I call support, of course, I get the typical overseas useless technical support. I cannot understand a word they are saying. They offer ridiculous solutions that never work, which have crashed my computer and rendered other programs unsuable.

I cannot use any of the newer functions such as printing checks, registers, because I can't print. I will be looking for another manufacturer's program to replace Quicken 2007.

Louis of Zelienople PA (8/19/04):
I just read the complaint by Joe (below) about the problems he has had with Quicken 2004. I have had the exact same experience. I have been using Quicken for years updating almost every year and now I run into their program faults. I had a stock portfolio on my last version and now that has disappeared along with the inability to regester. I have tried e-mail -- no response. I finally found a phone number but that proved useless.

To say I am disappointed in this company is an understatement. I will no longer purchase Quicken or any other Intuit Product nor will I recommend them as I have in the past.

Joe of Los Angeles (12/6/03):
I purchased Quicken Delux 2004. It has glitches that will not allow new securities to be added to it, nor can the stock prices be updated, and you can't regester the product so you can't use one step update. Without being able to add securities or update their value automatically the software is useless. I was promised a call back from the company. Got none.

Jason of San Francisco writes:
I purchased Inuits Quicken Version 5 software about 2 years ago for the specific purpose of using its on-line banking feature.

At the time, you could use a toll free number to access account information without the need for an internet account. However, now they have changed their policy and an internet account is required to use the on-line banking feature.

I believe that they have basically broken their original contract with me by first selling me a program not requiring internet access and then changing their policy to require it. The computer I use for the Quicken banking program does not have internet access thus making my on-line banking feature useless to me. I feel that it's like selling someone a car and then telling me that if I still want it to work, I have to pay them more money. (Apparently they now offer internet access but at an additional fee of $2.95 per month).

I called Intuit customer support and was basically told, "too bad, we're not going to do anything about it."

They have made the program that I originally purchased useless to me after only 2 years. All of my checks (over 2000) are now stuck in a program that I can no longer use unless I pay them for internet access. I feel like I was taken for a fool, and then they attempted to black-mail me by forcing me into purchasing internet access with their company.

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