Complain about a product or service

Intuit - Quicken

Richard of Spokane, WA September 10, 2009

After replieing to a add on the internet about lowering my interest rate on my home mortgage, Brian from Quicken loans contacted me, we talked about the loan he could get for me a Int rate at 5.5% and an extra 17.000 to 18.000 dollars more on the loan to pay off,a,car we had purchased with a high Int rate. It sounded great after he told me how much money I would be saving. Brian then mentioned that I would need to pay a 400.00 dollar deposit, but assured me I would be refunded that at the closing of the deal.

So I had to sale 40 hours of vacation time back to my employer in order to come up with the 400.00. I then signed the on line paperwork in wich he provided,and signed the release for Quicken loans to take the 400.00 out of my account,about 5 days later a home appraiser came to the house, all seemed to go very well except a little flakey paint chips on a window ledge.

After two weeks had gone by, I called Brian to see what was going on I had to leave a message, he then called me back after another week had gone by, he say the appraisel had come in alot lower than what they expected, he said they were going over the appraisel again and would get back to me.

Two more weeks go by, I leave messages but no call back. I then called again and he told me the exact same story about the appraisel review. Two more weeks go by, and I get a letter stateing that they were unable to assist me at this time but thanks for the buissnes and to contact them in the future. So I call MR Goodman back, and of course he does not answer or return my calls.

I finally got to talk to someone in customer service, and they say that my 400.00 deposite went toward ther efforts and the appraisel, and Iwasnt entitled to the appraisel becouse it cost 425.00. And thier EFFORTS, well I dont think they put any effort into helping me at all. After telling them how crooked & what scammers thy are, he agreed to send me a copy of the appraisel in wich I havent seen yet or expecting to.

I truely believe this is out to scam anyone and everyone who comes in contact with,the sad thing is us small people who work hard for what little we have can not do a thing to prevent co like QUICKEN LOANS from screwing us over. So now I am out 400.00 that I could have used on a respectable co, but then again may never trust another loan co again.

Dennis of Valparaiso, IN August 12, 2009

I own the latest version of Quicken Deluxe 2009. It won't let me regularly manually enter updates to stock quotes, and won't let me update via internet. In queries to other users, I have learned this company is not solving the myriad problems it's customers are having with ALL of it's business software, both for individuals and for small businesses.

This company is RIPE for class action lawsuits. There are problably thousands of angry users of this company's products (Quick Books, and Quicken). Sheer frustration

Karan of Andalusia, AL February 13, 2009

Karan of Andalusia AL (02/13/09)
I was contacted by Quicken Loans one day after indicating my interest in refinancing my house on MortgageLoan.com. Robert Peeples with Quicken Loans gave me a hard sale, but I told him his loan service fee was too high (6,800 on a 130,000 refinance loan) and my local bank could offer almost the same rate. He called back the next day and said he could offer me an interest rate of 4.75% on a 30 year-fixed loan. I was surprised, because no one else was offering that rate. I told him to go ahead and lock in on that rate. He would charge my credit card 500 for the appraisal fee but I was assured that I would get that back at closing. The appraiser arrived 5 days later and told me after just a few minutes that I was wasting his and my time.

Although our house is only 2 years old it is 90-95% complete. The two upstairs rooms are unfinished and we have been installing tile, light fixtures, and trim molding. The appraiser left within 10 minutes of being at our house. At no time did Robert Peeples ask if our house was 100% complete condition. I had no idea it would affect their ability to refinance our loan. Quicken Loans representatives should ask that question. It would have saved me a lot of time and money. I called Mr. Peeples back and asked for the fee to be refunded. He said he would refund all but 75 of it in 7 days. According to him, the 75 is what the appraiser billed them for the trip fee.

Compared to a lot of other complaints I have read I guess I should be happy my experience with Quicken Loans will only cost me 75. Mr. Peeples should have asked if the house was in 100% complete condition. It would have saved us both a lot of trouble. Why do I have to pay for his failure? I believe Quicken Loans entices the customer with a low rate and charges them upfront for the appraisal fee (500+). Quicken Loans has no incentive to ask all the questions because if they did it might not allow them to get that upfront fee with no risk incurred by them if the loan doesn't happen.

I hope to see all but 75 refunded to my credit card within 7 days. I spent several hours getting the required paperwork together and faxed to Quicken Loans. Overall, this will cost me approximately 200 in lost time and money.

Bev of Carnation, WA February 11, 2009

Bev of Carnation WA (02/11/09)
This person was told by my husband to not call him back because he was busy at work. My husband hung up on him. This person immediately called him back again. My husband repeated to not call him again. He then called me at home at 7:45 A.M. my time and was pressuring me. I told him to call back at 11:30 A.M. my time. He called back at 11:00 A.M. my time. I did not know when I told him he could call back what he had done with my husband. My husband answered the phone at home and got very upset with him and told him we would not deal with him. He told him to close the loan application anyway he could.

Robert of Ja, NJ January 12, 2009

Robert of Ja NJ (01/12/09)
It's a good thing i checked this webpage out. i had a quicken loan rep call me at home since i wanted to refi. any way after he got my ss and my wife's ss. he made all these great promisess of what he could do for me. However as our conversation went on i noticed that he was concentrating on some sort of deposit and he faxing me some papers.

i was finally able to get him off the phone. he did not sound too happy, Was i in for a surprise when i saw this web site and complaints. no wonder our financial system is screwed up. the damage is lost of trust

Ricky of Oklahoma City, OK January 9, 2009

Ricky of Oklahoma City OK (01/09/09)
I have been thinking about and condolidating my current home loan since rates at a all time high. I have a reliable finance company now at a decent rate of 6.1 but had what I thought was a bad appraisal considering the appraisor stated damage beyond the actual damage, anyway I saw Qicken during my research and called and talked to a Don Russell (who I'm really complaining about). He gave me a few rates and saw I am a veteran and said he could get me a loan at 4.5% which was the best yet. I barely had time to discuss this much with my wife because of our work schedules.

Anyay I guess I was attracted to the rate which I know can be available with my credit rating.I decided on the third day to check any complaints on the computer and after seeing the same things happening that everyone is seeing on this web site that I would get ahold of Quicken and ask for my money back and to call off my loan. As it turned out thay did say they would refund my money and sent me an e-mail stating that. I just hope it works out and will be very careful in the future and if not you will see me again. Good luck everyone.

Very leery and disappointed.

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