Complain about a product or service

Intuit - Quicken

David of Rocky Face, GA January 9, 2009

David of Rocky Face GA (01/09/09)
i was talking to them about a loan and of course i was going to have to pay 500 dollars to them to start and when i was talking with the loan guy another person comes on the line. he was without a doubt. what a scam they are.

i hung up

Carlos of Calipatria, CA January 2, 2009

Carlos of Calipatria CA (01/02/09)
i was told that if my appraisal for my home came in low i would be refunded the deposit of 350 dollars which was not true

im out 350 bucks

Wilma of Raleigh, NC December 31, 2008

Wilma of Raleigh NC (12/31/08)
We filled out information on their website. Erin called us immediately and even though we said we were only looking at mortgage rates, Erin said convincingly, that she would work for us for free. We were asked some more information and the next day thought it better to use another, different, refi outfit. Next thing we know an appraiser hired by quicken calls us and asks when he could appraise the house. We said no because we werent using quicken.

Quicken then calls us and says they are charging us 750.00 as a deposit for paperwork. Now the credit card company will not support us since Quicken appears to cover their bases very well and to cover up their bogus contract. They lied to us and have stolen 750.00! DO NOT USE THEM OR EVEN GO TO THEIR WEBSITE AS THEY DID NOT ACT IN GOOD FAITH AND STOLE OUR MONEY. THEY STOLE 750 DOLLARS

Guy of Las Vegas, NV September 9, 2008

Guy of Las Vegas NV (09/09/08)
I went to lendingtree.com to get quotes for refinancing and shop around. Quicken loan was one of the calls as it started off with an inquiry phone call for information ended with a call almost every morning with annoying solicitation even though I told the rep that I need time to think about, and I will call them when I am ready.

Intimidating phone harassment every morning for few days.

Carole of Sugar Land, TX August 26, 2008

Carole of Sugar Land TX (08/26/08)
I purchased Quicken's new Home Inventory Manager on 8-8-08. I have yet to use it. I cannot get it to work and have spent so much time with emailing the tech back and forth with link after link and suggestion after suggestion. I am not a computer programmer and I tried to resolve this.

I tried asking if QHIM is able to run with Vista Ultimate's OS. I cannot get an answer. I go in loops when trying to get an answer. This software was 32.46! Is this worth it for this company to not give any support other than techs who are in some call center somewhere reading back a script...I downloaded this software, and I expected it to work...end of story.

They are doing everything they can to hang on that measly 32.46...I suggested sending me a CD and I could install it manually...he said it would cost me another 2.00 to get a replacement CD...I said that I downloaded and never had a CD to begin with. He provided me with a link that took me back to an email screen!

Then my password didn't work and I had to try and get the password. The password they emailed me was one that was old and not the current one. I don't know what is going on but its bad. When I finally rec'd my old password, I filled out the feedback area. They gave 2 options: (1) make a suggestion with no reply; (2) One where I required an answer. When I chose #2, I got an message saying I didn't do the initiation right..when I went back and chose #1 with no reply, the email went through. Duh! Basically, I feel that this software is not supported by Vista but have no proof. The menu on the support email only mentioned Windows 2000 and XP - no Vista.

Damages are lost of time and money. Its frustrating and one doesn't have any control.

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