Complain about a product or service

Intuit - Quicken

Ricky of Oklahoma City, OK January 9, 2009

Ricky of Oklahoma City OK (01/09/09)
I have been thinking about and condolidating my current home loan since rates at a all time high. I have a reliable finance company now at a decent rate of 6.1 but had what I thought was a bad appraisal considering the appraisor stated damage beyond the actual damage, anyway I saw Qicken during my research and called and talked to a Don Russell (who I'm really complaining about). He gave me a few rates and saw I am a veteran and said he could get me a loan at 4.5% which was the best yet. I barely had time to discuss this much with my wife because of our work schedules.

Anyay I guess I was attracted to the rate which I know can be available with my credit rating.I decided on the third day to check any complaints on the computer and after seeing the same things happening that everyone is seeing on this web site that I would get ahold of Quicken and ask for my money back and to call off my loan. As it turned out thay did say they would refund my money and sent me an e-mail stating that. I just hope it works out and will be very careful in the future and if not you will see me again. Good luck everyone.

Very leery and disappointed.

David of Rocky Face, GA January 9, 2009

David of Rocky Face GA (01/09/09)
i was talking to them about a loan and of course i was going to have to pay 500 dollars to them to start and when i was talking with the loan guy another person comes on the line. he was without a doubt. what a scam they are.

i hung up

Carlos of Calipatria, CA January 2, 2009

Carlos of Calipatria CA (01/02/09)
i was told that if my appraisal for my home came in low i would be refunded the deposit of 350 dollars which was not true

im out 350 bucks

Wilma of Raleigh, NC December 31, 2008

Wilma of Raleigh NC (12/31/08)
We filled out information on their website. Erin called us immediately and even though we said we were only looking at mortgage rates, Erin said convincingly, that she would work for us for free. We were asked some more information and the next day thought it better to use another, different, refi outfit. Next thing we know an appraiser hired by quicken calls us and asks when he could appraise the house. We said no because we werent using quicken.

Quicken then calls us and says they are charging us 750.00 as a deposit for paperwork. Now the credit card company will not support us since Quicken appears to cover their bases very well and to cover up their bogus contract. They lied to us and have stolen 750.00! DO NOT USE THEM OR EVEN GO TO THEIR WEBSITE AS THEY DID NOT ACT IN GOOD FAITH AND STOLE OUR MONEY. THEY STOLE 750 DOLLARS

Guy of Las Vegas, NV September 9, 2008

Guy of Las Vegas NV (09/09/08)
I went to lendingtree.com to get quotes for refinancing and shop around. Quicken loan was one of the calls as it started off with an inquiry phone call for information ended with a call almost every morning with annoying solicitation even though I told the rep that I need time to think about, and I will call them when I am ready.

Intimidating phone harassment every morning for few days.

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