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Keshanna of Ann Arbor, MI August 17, 2008
Keshanna of Ann Arbor MI (08/17/08)
I purchased Quicken 2008 from Circuit City. For several weeks I tried, unsuccessfully, to get the product to work. I contacted Quicken and was told that the software's incompatibility with all Acer computers is a well known issue. Currently they offer no reasonable resolutions to the issue.
Loss of cost of purchase, incur additional cost of a monthly subscription to online version of Quicken 2008 C. of Bluefield, WV August 4, 2008
C. of Bluefield WV (08/04/08)
In 2007 i purchased a home, used this mortgage broker, w/Quicken Loans. My process went well & I was satisfied with the process. Several months ago, my son wanted to purchase a home. The house was a great home, but needed a few items repaird, due to a leak, etc. We knew this home would not pass FHA or VA (he is a patient at Walter Reed from injuries received in Afghanistan in Oct. 07). I called Ms. Jill Patel and explalined all this to her. I gave her very explicit details of the condition of the home, which overall was excellent, but knew they couple of items in question, would not be able to finance through the VA. We were looking for a conventional loan, etc. I gave her a good faith deposit, as I had with first home, for the credit reports, appraiasal, title search, etc.
Several weeks later we were informed that she had made arrangements to have this done as an FHA loan. I immediately called her and the loan processor and told them this was NOT going to work, etc. I called Ms. Patel very upset that she had proceeded on this manner, and that if that was the case we would have just gone through the VA! The appraisal had not yet been done, nor anything else other than credit reports, etc. I was upset because Ms. Patel was very aware of the condition and the situation on this home from the very beginning. She finally emailed me and told me that she could not arrange conventional financing, etc. We withdrew our application and via email she said we would receive a refund of the deposit, less their cost on the matter.
A month later sill no refund and I again contacted Ms. Patel who replied to the email that a customer care rep. would contact me. To this date, no refund or contact has been made. I feel Ms. Patel was very misleading and very unfair, knowing the circumstances and conditions of the property from the beginning. She as a senior mortgage broker would have immediately known that this property would not be eligible for a FHA loan, so she acted like a loan was posible via convenitional financing (a co-signer was available, if needed) and a more than normal down payment was also available.
Lost time and 500 deposit. Lucikly, we were able to arrange conventional financing with a local bank, the home was purchased and all is well expect for obtaining our refund from Quicken Loans. Lillie of Fort Lauderdale, FL August 2, 2008
Lillie of Fort Lauderdale FL (08/02/08)
WITH THE MORTGAGE CRISIS AS it and the mogtgage company I had sold my mortgage to another mortgage company in june and they have raise my mortgage twice I will be in forclosure if I don't get help now. I'M IN A FIX MORTGAGE AND I tried TO GET A FIXED MORGTGAGE RATE WITH Quicken Loan who said that they could help me after they gather all my information had the house appraised,
I get a call back and was told that because my house didn't appraise for 275.000 if I could come up with additional 17.000 and I'm thinking if my house appraused for what it was worth why can't they help me because it was appraise for a lest that I don't know but maybe they did the right Thing I just want to be for sure
R of Oklahoma, OK July 18, 2008
R of Oklahoma OK (07/18/08)
a month ago, my wife and called quicken loans for some information. they would not let us off the phone without giving them our credit card info promising that if for any reason that our loan didn't go thru we would recieve a full refund of the deposit. Well it didn't go thru, during the 4th week my wife was unable to get anyone on the phone but we did recieve an email from them saying we lost our deposite.
when i did give my credit card number to them they promised not to to take any money until the loan was approved but took it the next day. and 4 weeks later we can't get anyone on the phone. La of Tucson, AZ July 2, 2008
La of Tucson AZ (07/02/08)
I just wanted to make a statement to everyone that logs onto this string of complaints about Quicken Loans and how they are a rip-off. I would like to say thank you. My boyfriend and I are getting a new house, and we had several lenders telling us that they would give us an idea of a loan that thye could get for us for free. Then all of a sudden he tells me that he is talking to Quicken and all he has to do is give them 500.00 and they will get any loan we want. It sounded too good to be true, and I thought it was hinky. All I did was google 'Quicken Loans' and the 6th thing on th list was the rip off report, and it just went on and on from there.
Finally I had some proof other than, 'oh i feel weird about this, and it doesn't seem right'. I was able to show all these posts to him, and he never gave them the money. But I also wanted to say that I looked up on The Better Business Bureau, and they are a member b/c they ALWAYS resolve their complaints. they had 617 complaints in 36 months, but they were able to remain a memeber of the BBB by resolving them, and almost all of them were exchange/refund issues.
So I suggest, EVERYONE ONE WHO WAS CHARGED FRAUDULANTLY A 'good faith estimate fee' on their card, REPORT TO THE BETTER BUSINESS BUREAU, THIS SEEMS TO BE THE KEY TO GETTING YOUR MONEY BACK!
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