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Lou of Cincinnati OH (06/17/08)
I WILL NEVER USE TURBO TAX AGAIN! I used it this year and they really messed me up on my stimulus return and quite possibly my mom's social security checks. I filed with them and they have my mom as a dependent. I filed with them last year and didn't use her as a dependent and I also claim no dependents on my paycheck. I don't know how they got her name on there at all. She can not be a dependent being on social security. This is her own income. Where they got her name I have no idea.
I didn't even know turbo tax did it till I called to find out about my stimulus check. My brother typed one thing and didn't even see them do that. They have me making 3,000 more than I actually did. Called IRS and they were no help. Found out I couldn't get direct deposit even though I got my checks that way. On the state form they have what I made, but on the federal form they have me making 3,000 more...where did that number come from? We entered all the information exactly like they said to do, and this is the resault.
According to the IRS I only paid 11.00 in taxes so I get 300.00 while everyone else seems to be getting 600.00. We called to get it figured out and the IRS guy both times was rude. He told my mom that her and me and my brother (who filed the taxes) are all going to jail and they could take away my mom's social security that it took her 4 1/2 years to get. She has glacomma and is almost completely deaf and needs her social security. I called 3 weeks ago and no one ever got back to me and I called again today...nobody can answer any questions there.
I don't know what to do. I really needed that money, meanwhile borowing from everybody I know just to put gas in my car to go to work. But they screwed me on my stimulus check, they very well have maybe screwed mom on her social security and check, they are saying what we did was fraud, even though we didn't know it happened and the guy at IRS said you could go to jail. They have caused a lot of stress, financial problems and lot of emotional pain.
Jim of Catonsville MD (06/10/08)
Turbo Tax dropped a dependant we filed for the last 10 years. I transfer information over every year for the last 10 years using Turbo Tax. For some reason, this year it dropped a dependant (son) I have claimed since he was born. This effected not only my federal return, but it also effected my stimulus check and State return. When talking to Turbo Tax about this, they claim they no nothing about any problems with their software. Way to help out this year Turbo Tax.
Federal Taxes were wrong. Stimulus check was wrong and Maryland State taxes were wrong.
Malaurie of Sanantonio, TX (06/03/08)
i filed my income tax on line with them and they said i would recevie a refund of 278.oo that april 14 th and i have not receive anything.
Alyssa of Haverstraw, NY (05/27/08)
This was my first year filing independently on my taxes (I'm a student). I decided to file my 2007 taxes very early(back in February) using Turbo Tax. I filed electronically, and I was told that I would be recieving $460 back. I followed every step precisely and the Turbo Tax website told me that my returns were accepted.
Fast forward to nearly 4 months later!!! I still haven't recieved my refund and I called the IRS to check the status. They told me that Turbo Tax never sent them anything and I'm not even on file! The Turbo Tax website still says that everything is correct. I tried contacting them and they don't even have a phone number listed. I dug around until I found a number and the hotline told me that their offices are closed, and that I should call back Mon-Fri 8am-5pm. Today is Tuesday and it's 10 am!!
I am a college student, and I am extremely broke. I have never done my own taxes before, so I wasn't sure how long the process would take. But now that I know I should have recieved it long ago, I am nervous that my refund will be lost in a sea of everyone else's returns.
Chandra of Dagboro DE (05/21/08)
I entered my account number correctly for direct deposit and this is proven in the fact that I recieved my state return by direct deposit with no problems. However, my Fed return was supposed to be in my account today and wasn't. When I looked into everything, I found that though I had triple checked my acct number, they had some kind of glitch in ther system and the acct number was filled in incorrectly. I tried to contact their tech support and their customer service and could not get a soul.
Now, because one number is in error, we will not be getting our return, instead it will be returned to the IRS by my bank and we will be waiting another month for a paper check. Our roof is near falling in and we needed that money badly. Now it looks as if we may suffer irreperable financial damage because of their erroneous software. The worst part is that there is seemingly nothing I can do-Turbo Tax will more than likely ignore my complaint, my bank will not keep the payment in house, I cannot stop wind or rain, and any money I have to put out outside of my return will put us behind on bills-which means no electric,no communications, no gas, and extra fees for late payments, etc. This is a nightmare to us-THANKS A LOT TURBO TAX!!! YOU HAVE COMPLETELY SCREWED US!!!We will most definately be using something different for 2008! Would Turbo Tax like to explain to my children why we have to leave our home because half the roof has caved in? Or maybe they tell my creditors why I'm late on my payments...yeah-it'll never happen-we should all boycott this company and make sure everyone else knows about their shady practices, and the IRS should investigate them as well-who knows maybe we're all due a bigger refund. Whatever the case, Turbo Tax definately owes all of us something for our headaches!
Jim of Cl UT (05/17/08)
I just received an email from Turbo Tax saying that my stimulus check will be mailed to me, this happened on the day I thought it would have been direct deposited. Turbo Tax even asked me if I wanted it to be direct deposited or sent by mail. I will never use Turbo Tax again!!! It appears that my check will be mailed to me in late JULY!!! So, I'm going to have plenty of time to stew over this and the fact that I feel like I've just been ripped off by Turbo Tax. As far as I can tell the IRS will not even let you update your direct deposit information, so all you can do is wait..wait.. wait.. !!! BAD Turbo Tax!!
Abdul of Mountlake Terrace WA (05/16/08)
Today Friday May 16th I received an email from turbo tax stating that i will not get my tax rebate through direct deposit even though that's how i received my tax return mid February. But rather i will receive it in the mail because i used part of my tax return to pay for the Turbo tax fee. And rather then receiving my rebate money TODAY FRIDAY MAY 16TH I should expect a check in the mail BY JULY 11. I was so angry because i really needed that money and had made plans with that money. What made me the most angry was not that Ill be receiving my money in the mail but that TURBO TAX waited until today to let me know of this. Couldn't they have told me this a month ago, or a week ago or even yesterday. To wait the last minute really says a lot about how they really feel about their customers. I do my taxes, my parents taxes and my cousins too through Turbo tax and I will never ever use them again.
Thanks for nothing Turbo TAX.
Karen of Carbon Hill AL (05/16/08)
This year turbotax has caused millions of consumers such as myself to have tax rebate checks delayed. Turbotax showed the IRS that I did a RAL with them even though I only had filing fees deducted from my refund and did not do a rapid refund. I could kick myslef for using them this year after what they did to me last year too.
I filed my state taxes on Aoril 17 and their system crashed so many people did not have thier returns processed. Turbotax never notified me, I only found out when after waiting for for state refund I called and my state showed no refund filed even though I had a confirmation from turbotax. Turbotax advised me to resubmit, which I did. Then the state deducted $50 late fee from my refund, which turbotax to this day has refused to pay, even though I had a confirmation and cited the so called warranty. I wont be a fool three times you can bet!
$50 late fee, and stress levels though the roof...anger over inability to get rebate due to turbotax
Genevieve of Napa CA (05/15/08)
In 2006 I filed my taxes with TurboTax and it was the first year I itemized my tax return so I didn't notice when TurboTax erroneously entered a dollar amount in the pre-paid taxes line. I didn't think it was correct, but trusted the software and filed it as TurboTax calculated it. There is no way I would trust their product again.
Ended up owing taxes instead of receiving a small rebate and paying hundreds of dollars in penalties. Spent hours on the phone with TurboTax and making copies to take advantage of their accuracy guarantee. They told me it was an entry error so quickly there was no way they investigated it for me.
Chris of Ellwood City PA (05/15/08)
We used 2007 Turbo Tax to file this year, and paid for direct deposit. Turns out that anyone that used Turbo Tax this year will not get their stimulus refund direct deposited, but they have to wait for the checks! I have to wait till JULY now to get my stimulus refund. VERY misleading.
This is going to cost me a lot in fees, because I planned on it being here!
Victoria of Enon OH (05/15/08)
I have used Turbo Tax and Tax Cut off and on for years. This year's Turbo Tax was the worst ever and I will NEVER use it again. After efiling with Turbo Tax in order to more quickly receive the rebate being issued by the government this year, and to have it directly deposited, I found that this is not possible with Turbo Tax! Your rebate amount is not able to be directly deposited if you specifically use the Turbo Tax software and pay taxes you owe from your checking account (electronically submitted.) I called the IRS regarding the lack of deposit of said rebate, and the above answer is what I received. How weird is this!?
Of course, Turbo Tax sent a ridiculous email trying to explain itself, but the long and short of it is that it would appear that Turbo Tax will mislead their customers in order to make even the smallest profit ($17.00 fee!) I certainly would have never efiled owing the government money if I had known the truth of the situation - their software even asks you if you want the rebate to go direct deposit or by check. Shame on Turbo Tax for this unscrupulous behavior all for the lousy $17.00 efile fee. If they didn't do this on purpose, they apparently don't know what they should know about the tax business. I teach at a community college that uses Turbo Tax with their accounting program. You can bet my colleagues and students will know about this experience. Tax Cut next year.
Now I have a check coming to an address that may not be attended at that time, in a very populated area, and unscrupulous neighbors!
Willy of Shoreline WA (05/14/08)
I have used TurboTax for four years. Last week, April 2007, I received a letter from the IRS saying that My 2008 return did not report most of my income, my entire pension was missing. I tried to gete a copy odf my 2006 file and got nothng byt code gibberish. It had been recorde inan MDI file which I don't have and costs a bfundle to gete. I have triedf every weay to get a phone number. Got one and called a tech person who gave me bad inforemaetion and got a bill fdrom the Geek company.
Went to the iRS and got a teranscriipt whch showed Income reported from pension as 43,000. Taxable income was less than this and was unreeporterd. I ran ererore check several teimes before I filed. Turbo should have caught this discrepancey. I gdot a 9,000 rerefdund which I now have to pay back along wieth 3,000 in fines and inteerest. This has to be TEurbo's faut, but I can[t find anyway to get through to them.
I WILL NEVER USE TURBO AGAIN AND i WILL ADVISE EVERYONE I KNOW NOT TO USE ITE EITHER. iT IS INTEREESTING THAT THE ONLY FILE i NEEDED WAS ETHE ONE THAT GOT RECORDE IN mdi IN CODE. iT COST ME3,000 TO GETE RIPPED OFF. i DON'T OBJECT TO PAYING THE TAX. i OWWED IT. sORERY ABOUT THE BAD TYPING. i HAVE HAD BAD HAND SURGERY.
3,00.00 IN PENALTIES AND INTEREST
W of Englwood FL (05/12/08)
TuboTax is misleading and we will never use them again. We purchased the software to efile and paid extra to get our tax return money direct deposit. Well, I called the IRS today and they stated that anyone who did this will have to wait to get their stimulus rebate until mid June. This was not clearly explained when we started doing our taxes with Turbo Tax! Turbo Tax's Santa Barbe bank will get to use our stimulus rebate for a month before we all get our money that's ours. Shady! I'll never get Turbo Tax again!
They're holding our money that's ours.
James of Mountville PA (05/12/08)
My 2007 Taxes were no unlike many other years I filed with Turbotax electronically due to the ease and convienence. Unfortunately there is an error in their process. They require you when making your taxe payment to put the date of filing as your payment date. In this case it was 4/15 because I filed at 5:00pm on 4/15. Normally this wouldnt be an issue, however they accepted my taxes on the 15th and didnt process them till the 17th this made that date of payment before the filing date.
This caused my taxes to be rejected. I did get an email stating they were rejected on the 6th of may. 3 Weeks later! The customer support people I spoke to said that we are not tax professionals and that I would have to contact my state office. So basically I spent well over $100 dollars to get 3rd rate shaky service from TurboTax. I feel ripped off.
Because of this I have been on the phone with Turbotax and the state all day. Turbo tax gave me no suppport and I asked if they were going to pay my penaltie for being late they said that would be my responsibility. What used to be the premier tax service on and software has screwed me. Appearently many people as a quick review online would find. My state office was nice at least and told me to send all the supporting facts in with my return and they would look at them and let me know what my penalty would be.
Jerry of Athens AL (05/12/08)
We used TurboTax to do my taxes this year. We input all the information and e-filed both federal and state. Got my refund on both electronically. when we got our stimulus rebate it was for only 1200.00 instead of 1500.00, 300.00 for our daughter. Went back and looked at my return we discovered that even though we entered all my daughters info in, TurboTax did not put her on our forms therefore not only did we lose the 300.00 rebate but we lost our deduction for 2007. Trying to contact TurboTax now but like all the other folks on here we have been unsuccessful. I can see by reading all these complaints we are screwed but maybe if we all got together and filed a class action suit maybe we could get some satisfaction.
I dont know how much more of a refund we would have gotten back with my daughter addeed into our return but I for sure know that we are out 300.00 on the stimulus check.
Karen of Watkins Glen NY (05/12/08)
This year my family filed our taxes using TurboTax. It was sent to the IRS through my system electronically (e-filed) and direct deposited to our account.
Now I'm being told instead of receiving our tax stimulus refund by direct deposit on May 9th according to SS#. We will not be receiving this until the end of June in the mail by paper check. Almost 2 months later! I would like to know why nobody was informed of this for tax payers who use TurboTax. This is not mentioned any where and I and very upset and feel very mislead.
This money was going to be used for a family vacation! Now that vacation had to be put on hold.
Philip of Webster NY (05/10/08)
TuboTax is misleading. We purchased the software to efile, had to pay again to efile, along with a fee to receive a refund and pay taxes owing. It cost us double, because we purchased the software. And now we find that because we e-filed with Turbo Tax, our stimulus rebate will not be direct deposited, but rather sent by check in mid-June. They say the IRS is responsible, but this was not clearly explained when we started doing our taxes. TurboTax should be investigated and taken off the list of approved efilers with the IRS.
The result is that the Bank of Santa Barbara gets to use our Stimulus Rebate for more than a month before it sends us a check. They are making quite a profit on this deal.
Kathryn of Grand Marsh WI (05/10/08)
I purchased Turbo Tax Basic. Called Phone number as instructed to get final updates 5 times, never received anything. Finally I had to print out my forms near 4/15/08 and all over all the pages in huge green letters Form not final do not submit.
At the last minute I had to do my taxes by hand without knowing whether I had final forms or not. I will never buy this product again
Evert of Puyallup WA (05/09/08)
I used the TurboTax software for my 2007 returns. I opted for direct deposit and for the fee's to be taken out of my return. Turns out because I chose this option I have to wait until June 20th to get my stimulus check instead of today, May 9th.
I am very displeased about this and would have paid up front if I would have known this was going to happen.
We have a budget and the deposit I would have recieved today was included for this month. Now we have to struggle because TurboTax failed to mention this would of happened.
James of Greenwich NY (05/06/08)
I used turbo tax from a web page that said it was a free service, when i was done it cast about $100. I was under the impression that it was a direct deposit, Now that i am expecting my stimulus tax package it has to be sent by check and I won't recieve it till the end of june. I am sure many other people will find this out the hard way also. turbotax is not free, it is misleading.
I had budget my month expecting my stimulus package to be direct deposited by the irs time table
Gary of Indianapolis IN (05/06/08)
Trying to print a copy of my 2007 Federal and State Tax returns. The Turbo-Tax 'support center' does not provide any support, nor am I able to print these forms. I have went to their webiste numerous times. I purchased their software prior to filing my tax returns. Now I cannot print any of these forms.
Need these forms for a Chapter 7 Bankruptcy in process.
Mary of Tigard OR (05/04/08)
We want to be able to contact Turbo Tax / Intuit some way. We cannot seem to get any response from their website from e-mail, tech support and no phone available. Maybe it is a problem with our computer or with our lack of expertise -- but the point is, we cannot find a mailing address or phone number to contact them. We keep being referred to the support website which does not respond like it should. The Tax software would not take our file to send electronically and kept requesting that we enter the correct phone number -- which had been downloaded from last year and had not changed. We are sure the same thing will happen again if we use Turbo Tax next year. How to contact a phantom company that takes our money and goes away?
Many hours of frustration and work on the computer trying to correct what was happening. At this point I think the software disc had a glitch. So we had to file by snail mail and will experience delays on our state return as well as a much later Federal tax rebate thing than if we had been successful with electronic filing. I don't want anything legal except to get them to be accessible for problems and complaints!
Anuradha of Marietta GA (04/29/08)
have filed tax using Turbox tax and the Federal and state accepted the return . I Owe tax and I initiated direct debit from my account , the funds are not deducted from my account. By using Turbo tax in 2005 , they calculated wrong and paid penatly for 2005. I will not use Turbo tax and I should file for cosumer fraud .. They should refund the tax penalty ..... I will not recommend Turbo tax... Thanks
Jon of Alexandria VA (04/21/08)
Bought TurboTax after a rep told me it would import all information from my previous year H&R TaxCut. Turbo imported only half of the info, and messed up Schedule D, which was transferred with a negative value. After I had E-filed, I noticed it and called the company. I got Turbo tax rep on the line in five minutes, but it was someone in India. I could barely understand him and he knew nothing about Schedule D in America. Not good, Folks.
I had to file an Amendment to correct the mistake in Sch D, which I did by hand to verify Turbotax output.
H of Arlington VA (04/21/08)
On 4/15/2008, I filed my taxes electronically with Intuit's Turbo Tax only to find out that my filing was rejected by the IRS because my Adjusted Gross Income didn't match the IRS records. I called the IRS to verify my AGI and they had the same thing I had. I asked Turbotax what was happening and explained that my AGI was right and they eventually admitted on the phone that they had some kind of glitch on their system which was causing the problem on their end and that they had spent the last few days fielding AGI Problem calls.
THe consequence of this glitch is that the IRS rejected my filing, it is not considered late, I will incur late filing fees (according to the IRS but Turbo Tax swore up and down that I won't incur late filing fees), possibly damaged my IRS Status/Reputation...and it is now 4/21 and I'm still having to now send a form to IRS to verify my signature. The most obvious consequence is that I will never use nor ever recommend using TurboTax when it comes to doing taxes.
H of Arlington VA (04/21/08)
On 4/15/2008, I filed my taxes electronically with Intuit's Turbo Tax only to find out that my filing was rejected by the IRS because my Adjusted Gross Income didn't match the IRS records. I called the IRS to verify my AGI and they had the same thing I had. I asked Turbotax what was happening and explained that my AGI was right and they eventually admitted on the phone that they had some kind of glitch on their system which was causing the problem on their end and that they had spent the last few days fielding AGI Problem calls.
THe consequence of this glitch is that the IRS rejected my filing, it is not considered late, I will incur late filing fees (according to the IRS but Turbo Tax swore up and down that I won't incur late filing fees), possibly damaged my IRS Status/Reputation...and it is now 4/21 and I'm still having to now send a form to IRS to verify my signature. The most obvious consequence is that I will never use nor ever recommend using TurboTax when it comes to doing taxes.
Len of Santa Clarita CA (04/15/08)
Well we are from Canada and have moved to the US part way through the year of 07. We tried the basic Turbo Tax for the US and it does ask about being from and earning in another country. Then it gets to points that make us sound like we are US citizens working out of country and coming back. We couldn't find the right way around this. I have done online chat twice with the person having no knowledge on how to do this. Then 2 hours on hold and then the tech couldn't figure it out either and he just hung up. I did online again and they said I would have to go through the phone hold again. 2-3 hours. The disc is in the trash
Had to file an extension until my accountant becomes available. The Canadian tax form takes all this into account and was easy to do on paper.
Lois of Central Point, OR (04/14/08)
My husband and I bought the Delux Vesion of Turbo Tax becuase we have jobs, rentals and small business. We also did our grandsons taxes. Not one would go through on e-file and all the stated errors from Turbo Tax were, in fact, not errors yet our account was charged for our grandsons taxes.
With the looks of the complaints I've seen, I don't hold much hope of collecting the funds charged for services not rendered. I did report it to my bank and filed a complaint about the charges. Results are pending.
There is an old story about newspaper editors getting letters on any subject...for each letter it is thought there are a dozen who have the same complaint or opinion and don't write. I'd bet it's more with Turbo Tax.
Raj of Los Angeles, CA (04/13/08)
Purchased Premium Business software to do both Federal & California returns and Turbo Tax failed to mention required California forms 568 or 3522 since 2005.
Substantial consequences to hundreds of clients are not yet known.
Jay of Winchester, MA (04/13/08)
For thetax year 2007 version of turbotax, Intuit is no longer properly updating the error messages and how to resolve them. The turbotax website only refers to similar issues with the 2006 version - not the 2007. And even that information doesn't allow for fixing the error.
Because of the error, I cannot file electronically - the entire reason I use this program. I won't be using it again.
John of Memphis TN (04/13/08)
I bought Turbo Tax and it has state and federal income taxes combined into one software. However, Tennesse doesn't have a state income tax. I notice that the prices this year are higer than last. I don't like Intuit bundling everying like that. Last year state and federal taxes were seperate software.
cost about 12 dollars more this year veruse last year.
Teresa of Ridgecrest CA (04/12/08)
I have used Turbo Tax for years. This time I used easy pay and that was a mistake. I had to fight to get my money from H&R Block Bank. I'm sure they collected a lot of interest on all of the money they held onto. On my forms they changed my bank info to theirs. I never gave permission for them to do this.
I just found out since H & R Block CHANGED my bank info on my forms when I used Turbo Tax and easy pay, my rebate check will have to be mailed LATE. The IRS will try to deposit it into the bank on record and when it is refused/returned (I'm sure after they hold it for awhile) it will then be mailed much later. Could be after JULY. I should have gotten it the 2nd week of May.
TURBO TAX..NEVER AGAIN!!
Had to borrow money to pay bills. Now my rebate check will be held up due to Block Bank. I don't know if they will hold onto it or immediately return it to IRS.
Rebeca of San Pablo CA (04/12/08)
Turbotax's design for its Basic version is so bad this year. As a consequence, you feel forced to upgrade ($49.) to maintain the level of assistance experienced in previous years. You can only get the sense that they do this to increase their profit, and end up feeling ripped off. You bet I will stop using it (after 5 yrs!)Oh, and don't try contacting them on the phone or by e-mail. There is no way.
Time was the commodity I lost, and as a self employed consultant, this was the most frustrating part of my ordeal with their Basic version. Let's put it at a full ten hour workday.
Alan of San Leandro CA (04/09/08)
I have used Turbo Tax since DOS computers. I begain E-Filing with Turbo Tax as soon as it was made available. There was a originaly a charge of $9 to do the E-Filing. This year it almost trippled to $17. I paid $35 dollars to E-File both my State and Federal Tax Return. Several years ago I received a post card from the IRS that I was a candidate for Direct IRS E-Filing because I had E-Filed my Taxes the previous year. Did not hear anything else from the IRS sinse than.
Turbo Tax is ripping off thier users. One gets locked into using Turbo Tax because of the Year to Year cary overs and the ease of trasporting your tax history in to the current year. I believe that trippling the charges this year for E-Filing is not justified. The IRS should allow us to file directly bypassing these rip off companies.
Mike of Peoria AZ (04/03/08)
Do not waste money on audit defense. I submitted federal and state taxes online. One of the states instituted an audit because TurboTax did not submit the exclusion documents on the sale of property in another state. After failing to reach anyone at Intuit concerning this audit, I responded to the state auditor myself. Persistence on my part finally resulted in a contact with Tax Resources of Citrus Heights, CA who contract with Intuit to provide the audit defence service. Tax Resources informed me that they send paperwork to Vancouver, WA and mail a certificate to me. This process takes 3-4 weeks.
By the time I would have received any documents from Intuit/TurboTax/TaxResources the responsed time allowed by the auditor would have expired. Interjecting a third party at that point would have only inflamed the situation. Not responding to an auditor's demand is not a good thing. Fines and penalties can result. Cooperating with an auditor is always the best way of resolving disputes and misunderstandings. Intuit/TurboTax/TaxResources haven't a clue or concern about customer needs and customer service.
Kim of Charleston WV (04/01/08)
I cannot file my taxes without the updates. I have called the automated line twice and requested the disks to be mailed to me. As of April 1, 2008 I have not received them. I am unable to find a phone number for turbo tax. I am unable to reach live help via the web site. The program will not allow me to file without the updates. I am at a loss for what to do. I have used Turbo tax for the past few years. Today I made an appointment with my local IRS office to file my taxes and have contacted the store where I purchased Turbo tax for a refund. All I can say at this point is I will NEVER purchase Turbo Tax again
Douglas of Basye VA (03/31/08)
Turbo tax informs me (after I had done the bulk of the work on my return) that they do not have a schedule D available except by update, which is impossible to do over the net. In essence, I have to re-do my entire return, by hand, something I should have done in the first place, taking the seventeen or dollars or so and tossed it into the Potomac River.
Tiffany of Washington DC (03/30/08)
I filed an efile tax return. The IRS rejected my tax return but Turbo Tax failed to notify me. After I corrected my tax return, Turbo Tax then sent me an email saying the IRS rejected my tax return. When I called to find out why, they said the IRS had not rejected my tax return--after waiting on the phone for one hour and thirty five minutes. I paid extra money to do my state taxes. I was told by Turbo Tax that I would received $2337 dollars but only recieved $417. When I called Turbo tax to find out what happened I waited on the phone for another 45 minutes. After talking with an agent who was clueless about what to do I asked to speak to a manager. I was told that all I needed to do was wait one minute. I waited another 15 minutes and a manager finally answered. After me explaining the situation, he hung up on me.
I am past due on paying my bills. I was told I would receive my return within 9-14 days and it has been six weeks and the $10,000 plus I was told by Turbo Tax that I* would recieve has not shown up. I spent two hours on the phone using my cell phone not to mention my time which is worth $300 an hour.
Jody of Dayton NV (03/29/08)
I've used this product before but this year I can't submit my taxes without an update, when I call the company I can't get a real person and the voice mail says they will send me a CD update. I can't down load an update and haven't received the CD. I will never use this product again.
Reta of Cottage Grove OR (03/28/08)
I fail to see why this company feels it appropriate to charge $17.95 more to federal efile using a purchased tax product/cd which already costs $45 when one could free file on TurboTax's own site. What a rip off!
I won't buy that product again!
William of Stockton CA (03/28/08)
Turbo tax put my non-cash charitable contributions under non-reimbursed employee expenses. I have been audited now for 2 years. I did not file or have a w2 yet this is were turbo tax put it. The IRS agent told me too many people put their trust in the program. Of course turbo tax is not liable
Now the IRS is saying I owe them $10,000.00. I have to re-file and hope for a good outcome.
Karen of Lawrence KS (03/27/08)
Turbo Tax has COMPLETELY screwed up my taxes. I am now going to have to file three amended returns! Worst of all, you can't get them to help or even make an effort to figure out the problem!!!
Wanda of Orange Park FL (03/26/08)
I'm a small business owner and thought it would be safe to use Turbo Tax to file my taxes. I file my first one with them for my business in 2005. I used Turbo Tax because they claim to be 99 % error free. I had used them prior to this for my personal taxes and had never had a problem. Suddenly in 2007 I received a notice that I was being audited for 2005 and 2006. I went to the IRS for my audit and now I owe them aprroximately 20,000.00. For some reason all my Business Deductions also ended up being claimed as Unreimbursed Employee expenses. How this happened I have no idea. I am not an employee for anyone and have not had any W-2's to file. I don't recall imputting these figues when completing the forms on line. Even if I had of done this I can't understand why, TUrbo Tax did not catch the mistake. How could I claim this as an Unreimbursed Employee expense when I did not show any W-2's. I tried to call Turbo Tax and ask questions about what could have happened. But, I could not get anyone to really discuss this with me. They just kept saying they were not liable. There has to be some clitch in this program. It happened for both of the years that were in question. Now I'm having to try and make monthly payments to the IRS. As I stated I'm a small business and I can't pay back 20,000.000 at one time. In 2005 I thought I purchased the audit denfense from turbo tax. But, they have no record of it. I purchased it in 2004 and 2006 and they have that on record. When I asked about the audit defense for 2006 they directed me to another company. I called them but they said that would have had to contact them prior to calling the IRS about the audit. So, they could not help me. I am so frustrated. I have been told to get a lawyer and fight this. I know this will cost additional money for lawyer fees. So, I am at a loss of what to do. I am single Mom trying to ruin this small business. It is very hard to find information, especially when it comes to taxes and the IRS, al the legal information gets to be a little much if your not use to it. I still think Turbo Tax should be liable for their part in this error. This program will catch very simple errors and will not let you finish processing your taxes until the errors are fixed, so I can't understand how such a major error could go undetected? Especially two years in a row. I hurried up and contacted the IRS as soon as I received notification of the audit. It said I only had 10 days to do this, I didn't want to wait to do thisbecause it was right before the Holidays last year. Now I've been told that I can't really do anything becaue I've already siged the forms and agreed with the IRS finding and made arrangements to pay back what they say that I owe. How was I suppose to know all of this? Now I just feel stuck.
This is causing me a great deal of financial hardship. Not to mention the phusical stress I have been through trying to understand everything with the IRS.
Deb of Huntsville AL (03/26/08)
I've used and trusted Turbo Tax for many, many years. That is until last year (2007) when I filed my taxes. I purchased the current version of Turbo Tax and inputted all my info and e-filed. However, before I could print or backup my computer my computer crashed - permanently. I ended up buying a new laptop a few days later. Because I hadn't had a chance to print my tax return I purchased yet another copy of Turbo Tax (same version as the one I had purchased a couple of weeks earlier). I inputted the SAME info the EXACT SAME way and received a different refund amount! It was about $100.00 difference between what I had e-filed and what it was now telling me.
Several weeks later I happened to mention this to my Mom's tax accountant and he told me that it didn't surprise him.
I WILL NEVER, EVER USE TURBO TAX AGAIN! Its worth the extra money to go to a professional tax accountant.
Timothy of Chicago IL (03/18/08)
I bought a copy of TurboTax, but was instructed to download a copy of the latest state forms. TurboTax would not allow me to connect. I kept telling me that I was not connected to the Internet.
Next!
I logged on to TurboTax's online tax service and filled the forms from questions put to me by TurboTax.
All was good, according to TurboTax. All that was left to do was E-File the forms to Federal and State. I was asked to pay and was presented with a credit card form. I filled it out for an amount higher than I expected. Finally I clicked in the button to approve payment. The window window went away and left me without any message. Was I finishe? Were my returns sent?
I checked the status of my retunrs and found that TurboTax had no record of me or my returns. On the other hand I could log on and go back to my return.
To my embarassasment, I stepped through all the forms again and PAID a second time thinking I had done something wrong. This three days later, and I still don't know the status of my reurns. I hate TurboTax, I wish I had never heard of them.
Dandy of Fairfield CT (03/10/08)
I started my 2007 tax return with Turbo Tax online. What started out as $14.95, somehow ended up costing me $140 (including $30 for the Santa Barbara Bank & Trust direct deposit transfer). Of course, I am not told the fee until the very last second when I must choose between submitting my return OR starting from scratch manually. This was Feb 24. On Monday, Feb 25, I received an E-mail from Turbo Tax that said my Federal Return had been received by IRS. Also, on Feb 25, I received an e-mail stating Congratulations! [my] tax return had been accepted - that there was nothing else I needed to do. Also, on February 25, I received an E-mail from Santa Barbara Bank & Trust stating my return is expected to be deposited in my account March 7, 2007.
However, when my return did not hit my bank account on Friday, March 7, I tried contacting Santa Barbara Bank and Trust. I received an auto reply that the IRS did not deposit the funds to Santa Barbara Bank & Trust. I then went to the IRS website and learned my tax return will not even be processed until at least March 18, which means I am not likely to get my money before April.
I am a single parent living paycheck to paycheck. I needed to buy eyeglasses (out of pocket) for my daughter which are going to cost almost $300 - and that's mostly for the prescription lenses! I've had to put off buying home heating oil - so I've been without heat for a month. I had to get new tires on my car. (I had to charge the $400.) Not to mention I am feeling exploited and ripped off for $140 for a service that has not kept up it's part of the contract of an easier refund!
Gloria of La Pine OR (03/09/08)
Software was advertised as easy for first time users and that I would be walked through sales of stocks. I was totally confused - made entry errors unable to go back to correct. The only help available without additional cost, was difficult and way beyond my comprehension. I looked for simple step by step instructions but they weren't available. The right questions were not asked concerning sales and roll overs of IRA and Roth IRA funds. After 2 days, I finally gave up and had to go to a regular Tax Consultant. It was very frustrating, costly and not as advertised. I did write them at their customer feedback address but have not received any reply. People should be warned this product is not as advertised.
Had to pay Tax Prepare in addition to purchase of this product for $74.99 + 2 days of my time and frustration.
Brandi of Stillwater OK (03/06/08)
I used Turbo Tax and received the amount that was going to be deposited into my account, which when the money was deposited the state refund was on the money from turbo tax but was shorted on my federal by 700.00 dollars. After submitting it through, it was approved, but why did I receive a less amount?
Rachel of Kenosha WI (02/22/08)
I have used Turbo Tax for the past several years without incident, until this year. I took an education credit last year, and while reporting this to Turbo Tax this year, I was told that I must recalculate the credit. I was told that I must either repurchase Turbo Tax 2006 to do it for me, or I can follow instructions to recalculate the credit manually. Due to lack of finances, I decided to do it manually. Or tried to, at least. The instructions are completely wrong. It says to look at section 4 of last year's education credit worksheet to use the proper values. It sounds easy enough, or it would be if there WAS a section 4. There are only 3 sections.
To make matters worse, I have clicked on the contact us link what seems like a million times in the past few days. It brings me to a screen where there are contact options, but none of the links work! I cannot get a hold of them by phone, email, or chat. I am extremely disappointed and will never use their products again. Also, I just noticed that they added miscellaneous income, although I cannot figure out where they are getting this information, therefore I cannot delete it. I tried deleting the entire thing and re-doing my taxes. All of the numbers are the same, and now I'm getting a different refund! I absolutely do not recommend this product to anyone.
John of Arlington TX (02/21/08)
I have been a Turbo Tax user every year since I filed my 1996 Taxes, and up till now I have been satisfied with the software. However, this year I had completed my taxes on 25 January and checked the tax return before e-filing with no errors. I was getting a considerable refund and was expecting to get it direct deposited via Turbo Tax and the Santa Monica Bank I then went and paid with my bank card the $17.90 e-file fee and then was taken to a window where I selected e-file, and I was informed that the e-file did not take place because of missing information. I clicked the Show Me button and was then shown a blank W2 form with the first entry blocked and ready for entry. I then entered the information as I had already entered when I started working the software in the beginning. I was wondering why I was asked to fill out my W2 form again, but I reasoned that the e-file W2 format was somehow different, and so it required meeting the format of the e-file W2. After completing the information entry on the W2 form, I was returned to the e-file page; and I clicked on the E-File button and was informed that the information transfer was accomplished and would receive the IRS acceptance message sometime later.
It was to my complete and utter surprise when I was allowed to print the File information, that I owed $7150 in taxes rather than getting a $5000 refund. I contacted Turbo Tax, and the Tech had me check and found I now had 2 W2s. He had me delete them and re-enter the original W2. I later found out that he should not have had me delete the W2s before doing some type of back-up. I called the IRS 800 number hot-line, and the Tax representative informed me that they had just finished talking with another individual who had the same problem with e-filing turbo Tax. Now here I am guessing at what was fully transmitted, needing my money and at the mercy of the IRS with my amended return. Not only that--I paid to e-file a bad return caused by Turbo Tax and a poorly designed user format. I think that will be the last time I ever trust that software, and I tell everyone I know who is using it to be extremely cautious!
At work I have it arranged for single deductions for my taxes, and I am married and file jointly. I get a healthy return and was counting on it to pay bills for my pets' shots and checkups, a new television and needed automobile repairs. I also have an 86-year-old mother who I really need to visit and am unable to. I was informed by the IRS representative that my ammended return will not even be looked at until after April 15. This is too depressing.
Rick of Fayetteville TN (02/17/08)
TurboTax 2006 Program did not calculate capital gains interest the same way the IRS computers do - I.E. No schedule D automatically asked for, provided or printed out in tax return for some types of securities transactions. Therefore, I received an erroneous CP2000 notice for additional taxes owed.
No Live Individual Available to speak with at TurboTax to provide help with erroneous tax notice. Went a head and over paid erroneous tax to IRS because of NO TurboTax Support. I DO NOT recommend using this software for filing 2007 returns in 2008.
Eve of Durham ME (02/15/08)
I was told that my refund would take up to 14 days to process. I paid an additional (non-disclosed fee) to Santa Barbara Bank, an affiliate of Turbo Tax, for the direct deposit into my account. The funds were suppose to be in today, 2/15/08. Santa Barbara Bank sent an e-mail advising that the refund was not sent in by the IRS, and that due to their processing procedures, I would not see it for at least ANOTHER WEEK. This is totally unacceptable. All the information I've gotten to date from Turbo Tax has been misleading and winding up costing me more money, and now a additional wait.
I had purchased necessary items such as oil for my home, food, and a new wood stove to keep my home warm during this exceptionally cold winter. I planned on receiving my refund at the time stated by Turbo Tax so I could pay for this merchandise. Now I don't have the money to pay for these items.
C of Charlotte NC (02/13/08)
This is the first year I have tried Turbo Tax and I am not very satisfied. The info was incorrect when transferred from the federal to the state. I have to file 2 separate state returns & both were incorrect but in different areas. I had to pay an extra $17.95 for the second state and will probably end up doing them manually.
Shawn of Albuquerque NM (02/05/08)
I purchased TurboTax for my 2007 taxes after dealing with the fiasco that was HR Block last year. My taxes are simple; I have few deductions, but I do have several dependents. I completed my taxes in Turbo without incident; they checked out clean, and I e-filed, only to have my return rejected by the IRS (without notification) due (according to TurboTax) to an incorrect social security # for my son. I double-checked, and the number was correct, and all the other information as well. It is the same number I've been entering for the last 14 years. The only way I determined this was because I went back and checked through TurboTax because I never received confirmation of my initial E-filing. I refiled, was rejected again for the same reason, receiving the same error: 0504: Overflow statement-- Dependent social security #
Seeing as the data is correct, it tells me their code is wrong. I called technical support, and they were nice enough, but gave me the BOGUS advice to e-file again with no entry for the SS # for my son, and when it comes back rejected, try and efile again. Well, the software prevents you from e-filing if you are missing a SS# for a dependent, so that whole method to solve the problem is garbage. So, like most of you, I'm out the $45 or so for Deluxe. SOMETHING NEEDS TO BE DONE. THIS COMPANY IS RIPPING PEOPLE OFF.
I am out $45 cost of TurboTax Deluxe and have delays on my Federal tax refund.
Monika of Robbinston ME (01/27/08)
This year I used TurboTax online. Used the Basic version which is supposed to be $15 for federal filing. If you want to add state for $30, you can. (It says State is optional). So I got all the way to the end of federal. It asks you if you want to continue with State or skip State. I clicked "Skip State". In fact, I double-clicked to be sure. It then asks you to click continue (the only button you can click besides the back button).
Beware! Once you hit this button the system automatically does State for you, and once it starts there is no going back. I didn't find out until the end that they did this. You find out by them telling you they charged you the whole amount. I called TurboTax. They said it was my fault and would not refund my money. I told them I would never use them again, call the BBB on them (which I did) and would warn everyone I met to never use them again (which I am doing now). BEWARE OF TURBOTAX. THEY ARE LIARS AND CON-ARTISTS.
Laura of Santa Fe NM (01/04/08)
I purchased the Deluxe Turbo tax last year and was told all my files would be kept so that this year the information would all be there. When trying to access my file, I discovered that I had none. After 2 hours of talking to technical support, they told me that the reason I had no file was because I purchased my cd from a vendor rather than from Turbo Tax, and I did not file on line. Of course this was never told to me when I purchased the cd last year. Turbotax promised that, because I saved my own file from last year, if I purchased the cd this year, I would be able to access my file. I followed up with an email to the company to confirm this and received no answer. I tried to phone the company and can no longer find any way to either email or phone them. I'm not sure if this company is likely to respond if I have troubles this year, and I don't want to waste my time and money.
No real consequences exept that I have to start from scratch entering all my information again - a very tedious process - when I purchase another product to do my taxes.
Leslie of San Diego CA (11/14/07)
I was auto-renewed for the product even though I specifically DECLINED auto-renewal when I did my taxes. I have contacted the company (which is a big pain to do--their website is a maze) repeatedly, been told I had successfully canceled, only to get contacted again days later to be informed about the status of my product. I never should have had to cancel since I opted out in the first place. I never should have had to call repeatedly, email, post on their forum (there are others on that forum like me, btw), call again, etc. Finally, I wanted to delete my account. I can't even get in to delete me credit card from their system without, get this, SIGNING UP FOR THE AUTO-RENEWAL again first! Forget about trying to get the account deleted.
Brian of Boston, MA (11/03/07)
I used TurboTax (by Intuit) last year to do my taxes. Several months ago I started receiving mail from Intuit stating that in order to avoid delay in shipment of next year's tax software I needed to update my credit card . These were legitimate mailings from Intuit (not phishing scams).
I never returned the mailing and never updated my credit card info, but they still charged my card for the new software.
Ron of San Diego, CA (10/25/07)
OFFICIAL REQUEST...FOR REVIEW AND CORRECTION OF FY2002, 2003 AND 2004.. AND MAYBE EARLIER.
I NEED YOUR HELP ASAP...CALIFORNIA STATE FRANCHISE TAX BOARD OWES ME OVER $2500 BUT NEEDS CORRECTION DOCUMENTATION FROM YOUR OFFICE. I AM 72+, HANDICAPPED AND HAVEN'T BEEN EMPLOYED FOR 15+ YEARS. ALL MY INCOME IS FROM IRA AND SOCIAL SECURITY. SO THE REFUND OF MONEYS PAID FOR DEFECTIVE TAX SOFTWARE IS VERY IMPORTANT TO US. WE HAVE USED TURBOTAX FOR YEARS. I HAVE BEEN CHARGED PENALTIES, AND MONEYS, ETC. BY THE STATE AND PROBABLY BY IRS BECAUSE OF A GROSS TURBO TAX ERROR WHICH I TOTALLY MISSED UNTIL NOW..AND APPARENTLY THIS HAS BEEN A PROBLEM FOR OTHERS ACCORDING TO THE STATE TAX REVIEWER.
TURBO TAX ENTERED MONEYS FROM SALE OF IRA FUNDS ON LINE 13 AS CAPITAL GAINS..WHEN THERE IS NOT CAPITAL GAINS APPLICABLE FOR IRAs. WE PROVIDED THE IRS AND THE STATE FRANCHISE BOARD THIS DOCUMENTATION SHOWING INCOME AND NOT AS CAPITAL GAINS. PROBLEMS OCCURRED IN MY STATE FILINGS AS A RESULT; I RECENTLY DISCOVERED TURBO TAX SW INPUTTED DATA INTO THE WRONG LINE...LINE 13... AGAIN....FOR AN IRA ACCOUNT..AND THIS IS ALL WE HAD....THERE IS NO CAPITAL GAINS. AS INDICATED ABOVE AND PER FILINGS...ALL INCOME MONEYS WERE DERIVED STRICTLY FROM IRA ACCOUNTS.
TO DATE, I HAVE FOUND THIS ERROR IN OUR FILINGS FOR OUR IRS FILINGS FOR 2002, 2003, 2004...AND PROBABLY EARLIER. SOMEHOW TURBOTAX FIXED THE PROBLEM RECENTLY AS OUR IRS FILING FOR 2005 DID NOT HAVE THIS ERROR OF MIS-APPLYING THE AMOUNT INTO CAPITAL GAINS. I AM FARCICALLY ASKING FOR THESE TAX FILINGS TO BE CORRECTED ASAP AND ALSO ADVISE THE STATE FRANCHISE TAX BOARD ASAP SO THEY CAN PAY ME ALL THE MONEYS OBTAINED THROUGH TURBOTAX'S ERRORS. I SEARCHED THE INTERNET WEBPAGES TO TRY TO FIND AN OFFICIAL MEANS TO REQUEST THIS REVIEW AND CORRECTS. I COULD NOT FIND IT.
BECAUSE OF THE FIRESTORMS HERE IN SAN DIEGO, THE LOCAL OFFICE IS CLOSED. I WILL MAIL THEM A COPY OF THIS OFFICIAL REQUEST. I WILL ALSO MAIL ALSO MAIL THIS TO THE STATE IRS OFFICE AND FAX THIS TO THE STATE REVIEWER. I EXPECT REIMBURSEMENT FROM THE STATE OF CALIFORNIA AND ALSO WHATEVER IUS PROPER FROM THE IRS BECAUSE OF THIS TURBO TAX SW ERROR. I HAVE HAD TO PAY INTEREST AND PENALTIES TO IRS AND THE STATE OF CALIFORNIA WHICH I EXPECT TO BE REIMBURSED. I ESTIMATE FROM THESE LOST MONEYS TO INAPPROPRIATE TAX CHARGES,
THAT TURBOTAX HAS ALSO DIRECTLY CAUSED ME TO LOSE ABOUT $200 JUST IN INTEREST OVER THIS TIME PERIOD BECAUSE OF THEIR GROSS ERROR. I AM CONTACTING THEM FOR REIMBURSEMENT ALSO AS ALL THIS WAS CAUSED BY DEFECTIVE SOFTWARE. I HAVE COMPLAINED TO THEM IN THE PAST ABOUT ANOTHER SW PROBLEM FOR WHICH THEY REIMBURSED ME. WE PLAN TO USE A DIFFERENT TAX SW PROGRAM FOR 2007 FILING.IT IS FRUSTRATING TO ME THAT I MISSED THIS AND EVERYONE ELSE IN THE IRS AND STATE TAX PROFESSIONALS MISSED THIS ERROR PREVIOUSLY. BUT IT IS NOW CLEARLY DETERMINED. I WAS CHEATED AND NEED CORRECTIONS OF ALL TAXES FILED.
PLEASE TAKE ALL NECESSARY AND IMMEDIATE ACTIONS NECESSARY NOW. YOU HAVE RECEIVED ALL THE APPROPRIATE DOCUMENTATION...
REGARDING INCOME, FIDELITY IRAs, ETC.
$$$ ARE IMPORTANT TO US AS WE ARE NOW VERY LIMITED; REIMBURSEMENT OF MONEYS PAID BECAUSE OF TURBOTAX SW ERRORS IS A MAJOR CONCERN AND NEED FOR US.
THANK YOU FOR YOUR TIMELY ACTIONS, SUPPORT AND POSITIVE, SUPPORTIVE ACTIONS.
Brenda of Milwaukee WI (04/30/07)
I never received an email to access the free experian credit monitoring they were offering for a year for using turbotax. It cost $85 to use turbotax and no I'm out the $40 value of Experian credit monitoring that was promised and not delivered. I wonder how many others got taken as well!
Cindy of North Little Rock AR (04/22/07)
I used Turbo Tax to file my 2006 tax returns. I paid for both the state and federal taxes. Their system never filed my state taxes, and I had to file them myself. But Turbo Tax took out their filing fee. I have requested my money back on the state fee 4 times and as of the last email, was told I would get my money by check within 3-5 business days. I started this conversation with them January 30, 2007. It is now April 21, and still no money.
Michael L. of Somerville MA (04/19/07)
TurboTax Deluxe. If a change needs to be made to the state taxes once they are complete, the form has to be cleared and all the information re-entered from scratch. After trying to make a some changes without starting over, it took a few hours with customer support to figure out that it couldn't be done.
It would have been quicker to do the taxes by had.
Wasted money on the purchase of TurboTax Deluxe. Also wasted a lot of time because of the poor programing. Customer support said the state program was faulty and they would give a refund, if I still had a receipt which I didn't.
Patricia of San Ramon CA (04/18/07)
On 4/17 I was debating to use Intuit Tax Turbo to file my State only taxes since, I had been a regular user. I went in filled out the information and as I neared the purchase cost of $34.95 for the prep and 49.95 for the service would not be worth the cost especially since, I learned that I would be getting back $121. So, at that point, I decided to back up the page, and did not hit the CONTINUE button if, then I SIGNED OUT. Refusing the option.
Money was taking out of my account. I decided do my taxes manually using the form from the .gov website that is provided on another website when I realized an e-mail poped on my computer stating confirmation of order. At that point, I realized, maybe they charged my account. I looked at it and sure enough it stated they charged me $39.95. When I called my back to see if transaction had taken place, my bank cust service said, they charged $35.45 which is a different amount! Called INTUIT, and they said, unfortunately, nothing can be done 95% of the time if you have a complaint you won't get your money back and rudely hung up on me.
David of St Louis MO (04/17/07)
Intuit is taking advantage of consumers. Unless you read every word of the disclaimers you will be hit with additional fees. At no time was there a warning that you are about to incur additional fees.
Once the site has your money you are then unable to use certain tools without spending even more. I have hard copies of screen shots that show the hidden fees.
Neita of Bluff City TN (04/16/07)
I was sent an email from turbo tax that it was free. I answered all questions then when I got to the end, I found out I had filled out preimum at a cost of 49.99 I have no deductions only own a car and draw SS and work part time. I feel I was duped. I am afraid to refile as they have my bank information and could charge me twice.
Geald of Seattle WA (04/11/07)
For three weeks I have been trying to complete my taxes with TurboTax and have been encountering one problem after another. The major problem, one that is undoubtedly related to the IRS and/or Congressional delays in issuing the latest changes in taxation law, is that TurboTax doesn't publish its updates until nearly the deadline for submitting taxes. Prior to filing, the instructions indicated that it was imperative to get the final updates. I called Intuit/Turbotax, and was told that a cd with the latest updates would be sent. Even after receiving it and installing the updates, I was thwarted from completing my taxes. In the process, I was informed that an error occured and I would have to use their SuperPatch. This connected me to the TurboTax Internet source which informed me that the download would take too long and I should get the cd update. My only recourse at this time seems to be filing for an extension.
William of North Las Vegas NV (03/17/07)
Bought the premier version of Turbo Tax because I had income from a residential rental. the program asked for my 1099 info plus a few rental questions and then continued with other income sources. At no time did the program ask for my rental expenses even after the final review. I had to manually find the form and make the entries. I sent a complaint to Turbo Tax but they never replied. A few days later their customer service unit asked about their responce and I notified them I never received one. Since then I have not received a single reply.
Luckily I've been reporting rental income over the years and knew where to look. If someone was not familiar with rentals this problem would cost them several thousand tax dollars.
Pierre of West Palm Beach FL (02/27/07)
Did online filing through turbotax. stated they charge $15. Charged me $40.96 and they never filed my taxes.
Keith of Burlington IA (02/23/07)
The 2006 TurboTax Deluxe failed to transfer federal tax-exempt income from boxes 8 and 9 of a 1099 form to the state program (Iowa). This state taxes most municipal dividends and interest from other states. A careful effort was made to make certain that the income was entered diring the federal interview. The problem was only detected during manual calculations on paper.
Intuit failed to respond to e-mail and never made a scheduled telephone call. I had to do my state taxes manually. By the time that a software update was issued on 02/22, I had already submitted both my federal and state return. I believe that my return is accurate but it cost me about 6 hours of checking and testing the TurboTax software. Anyone in Iowa who owns partially tax-exempt investments and used TurboTax to submit a state return before 02/23/07 may be in for a real surprise at auditing time. If the bonds or mutual funds from other states were not claimed in Iowa, the penalties could be significant.
Patrick of North Tonawanda NY (02/23/07)
Software is error prone & tech support is in Pakistan. You will be disconnected and have a tough time conversing with these drones. They read out error responses from prompt screens and will constantly ask for your name number & zip etc then you will need to spell i out each time. One of the most frustrating experiences ever. Never again will i buy a product from Intuit.
Karen of Columbus, OH (02/01/07)
Tried to install the Turbo Tax CD that I'm sent every year. Screens froze at payment screen. Tried several times, different times of day. No Luck.
Called their support. They informed me that they were aware of bad cd's being sent. Advised me to buy and download online. Tried to do so. Same result.
Went to store and bought cd. Installed. After initial installation it asks if you want to download latest updates. Clicked 'yes'. Told me I didn't have permissions. Made sure the firewall and virus software were disabled, checked permissions, tried again. No luck. Called their support. Their automated support line (can't get a person) said an update cd would be sent mid March - a month and a half AFTER I need it.
No problem in other years, but now I'm headed to buy a different tax software. I'm out $50 and hours that I've been dealing with this.
Jason of Columbia MO (01/23/07)
On 01/23/2007 my husband and I decided to use turbotax online after seeing a discount for it on our banks website. We e filed state and federal taxes and paid the $45.90 for both. I even upgraded to TURBOTAX ONLINE DELUXE DEDUCTION MAXIMIZER; which is a money waisted when I found these myself anyway. I then think everything is ok until I get an email stating my state and fed e file was rejected. Federal said I did not have the correct AGI from last year and State said I changed my SSN!
After comparing both State and Fed files from 2005 and 2006...I see that the SSN is correct on both tax returns and I made no errors on the AGI either. I then called intuit only to find out that their system was updating and messed up my efile. He even said my second efile will reject as well because their systems are still updating. This was AFTER they tried to blame it on me! It took an hour to be blamed on my end and 20 minutes on hold to find out their tech support told the guy it's their end! Oh, and no refund...I have to either print and mail my returns, keep efiling until their glitches get worked out (if that ever happens), or pay HR Block to do my taxes!
I get no refund and am out $45.90. I now have to either wait until their glitches go away and just keep e filing, mail in my return, or pay HR Block to e file. I should have stuck with HR Block like last year.
Bob of Saco ME (03/10/06)
No problem preparing all forms, but program will not print for completion until program has been updated for omissions and/or additions to 2005 tax laws. It looks like I must now wait A MONTH before my data can be released to the IRS. I bought an outdated CD for $50 and Intuit is not prepared to immediately correct the situation. Looks to me like this is their year to really lose loyal customers and I am one of them.
Bernard of Everett WA (04/06/05)
I filled out my Federal & State tax forms - no problem. I had refunds for both - e-filed with a return confirmation. However, when my Federal refund was deposited into my account it was not the correct amount. In fact it was 87% less. I have sent emails to Turbo with no replies and do not know my recourse to have this corrected.
Edward of Fort Myers FL (04/04/05)
I have used Turbo Tax for a number of years and had no problem until this year 2004. On entering information for an investment property I was nver asked for the straight line depreciation that I had been taking for 30 years under the old rules. Also on entering IRA disributions from two sources, one went to the proper IRA line, the other to pensions. Both were placed in two different places by the same interview questions on Turbo Tax.
Kathy of Rockport ME (03/31/05)
We have used Turbo Tax for at least five years, and never had any problems. This year, however, so many glitches have occured, we feel we have wasted our money and our time. Our first run through with the interview resulted in calculations by the program that multiplied numbers entered and called for a tax of nearly $100,000 owed the US government. After trying to trace where the final numbers came from and finding forms filled out that we never use, we gave up and started a whole new tax form. This time the end result was a tax refund of $600, and the discovery that a capital gains from the sale of business was entered on one form but not transferred to any other forms.
After overriding and hand entering the correct information, we had a bottom line of $9000 in taxes owed. Even so, we started downloading publications and forms and tax tables and discovered, that if these current numbers are calculated correctly, the tax owed was not. And everytime we try to change a number- something we've done easily in the past years- Turbo Tax simply adds the new number to the old one and the tax is based on that, although the form seems to contain only the newer number.
William of Loveland CO (02/09/05)
I used Federal Turbo Tax and no problem...When I went to do my own Colorado State taxes, I ran into a question on Line 7. After some consideration, I decided to download State forms believing It would automatically fill in the State forms using my federal forms information (As promised by TurboTax). After all everything they need to know is in the Federal information... After downloading State, Line 7 was left blank and the program asked me the question I wanted answered. (Exclusions for Pensions and anuities).
1. The State Turbo Tax form is useless....
2. I posted a question with Turbo Tax and they never responded to my email as they promised.
3. Since I downloaded from the internet, I could not fill out their forms requesting a refund (No account number??)
4. If indeed there is someone I could talk to I can't figure it out.
Skolnick of Los Angeles CA (04/10/04)
I used their Turbo Tax Deluxe to do my taxes and H & R Block found many inaccuracies which would have cost me $2,500 plus interest. It cost me $150 to pay H & R Block to correct the mistakes made by Turbo Tax Deluxe.
William of Loveland CO (2/9/05):
I used Federal Turbo Tax and no problem. When I went to do my own Colorado State taxes, I ran into a question on Line 7. After some consideration, I decided to download State forms believing It would automatically fill in the State forms using my federal forms information (as promised by TurboTax). After all everything they need to know is in the Federal information.
After downloading State, Line 7 was left blank and the program asked me the question I wanted answered. (Exclusions for Pensions and anuities).
1. The State Turbo Tax form is useless.
2. I posted a question with Turbo Tax and they never responded to my email as they promised.
3. Since I downloaded from the internet, I could not fill out their forms requesting a refund (No account number?)
4. If indeed there is someone I could talk to I can't figure it out.
I can not get a refund and I have wasted 2 days of my time researching the problem and trying to contact Turbo Tax people.
Melcom of Orlando (1/14/04):
I ordered Turbotax Premier 17 November 2003. I also ordered "It's deductible" and "Finding Nemo CD", the order offered a couple of freebees i.e. scrapbook factory & I.D. theft. I used a generated credit card number for the order. So far I haven't received anything but a confirmation of my order with an order number. My calls to the company, after long waits on hold, have proved fruitless and although courteous enough the reps seem helpless to get my stuff to me.
They offered to replace the order with free second-day air shipment if I would provide all the credit card info again. Then when my original order finally arrives they expect me to call them and get a refund for that order. All the stores that carry this product have loads of them to sell, but if I buy one and install same, my original order will probably show up and I'd be paying double. Turbo tax says I cannot cancel the order because it is in process. I am sort of angry at this point.
Robert of Rockwall TX (3/11/04):
Turbo tax deluxe wiped out my completed return when I went to "save as" under Turbo Tax to make a backup on a floppy. It gave me an error message which in shock I passed over and tried to find an original file. I lost 10 hours of work and now am doing the return manually. I asked their tech suppory why did this happen and how can I feel safe using Turbotax next year? They don't know.
I lost 10 hours of work and now am doing the return manually. $500 would cover that. I paid $30.48 at SAM's plus tax 8.25%.
Ernest of Salem OR (3/10/04):
When I completed my state return it indicated a 600 refund which was the correct amount. I then E filed the return and when notified that the return was accdepted by the state the refund had changed to 1500 owed to the state. Contacted intuit by chat and then by phone. They first blamed the IRS then Oregon state and would not admit the error was somewhere in intuit's computers. I am done with them. Next year I use Tax Cut.
I probably will have to file an amended return and I never have had free filing.
"JC" of Philadelphia (1/21/02):
On 16 January 2002, I bought Turbotax Home and Business manufactured by Intuit Corporation at my local Staples store. Turbotax states that it includes a FREE State program in bold face type. In fact, part of the reason I paid $69.95 for this product was that all over the box, it states it includes a FREE Turbotax State.
The major problem is that the words FREE Turbotax State are in large type and the fact that the FREE Turbotax State is only free after a rebate (which does not include shipping and sales taxes). I attempted to download my FREE Turbotax State and put in my American Express account on 17 January 2002. The option to download was not given and I had to order this product on a floppy disk. Additionally, I found that my account was charged for this product when I received an invoice on 18 January 2002. I filed a complaint on 18 January 2002 with Intuits customer service and received a reply that day from Rimpy Rishi stating that You have to fill in the rebate coupon included in your Turbotax Home and Bsuines (sic) for Tax Year 2001 package and send it to us to redeem your rebate. A rebate is not free.
Intuit's promotional material clearly states FREE Turbotax State product is included in purchase price. It is false and misleading advertising To hide the fact that this item must be purchased first and a rebate applied for to receive the advertised FREE Turbotax State product. I am particularly upset about Intuit's false and misleading advertising in offering FREE Turbotax State and then revealing that this is only after a rebate. 19 January 2002 complaints filed with Pennsylvania and California Attorneys General Consumer Affairs division as well as the FTC. I will also contest this charge with American Express.
Cindy of Chandler AZ (5/21/01):
Was charged twice for my taxes. Emailed them and received no response. The only number to call charges $1.95 a minute - that will cost me as much as the extra charge. You would think one could contact the company and get some customer service but cannot unless I pay for their assistance.
I disputed the charge with bank but because I gave the number to them I was told I cannot dispute. Anyway, I have not been able to resolve and ended paid $60 to receive a %58 and $35 refunds. Frustrated at lack of customer service available. I have used this site in previous years with out problems.
S.M. writes from Moscow:
Many vendors' treatment of people with APO (Armed Forces Post Office) or FPO (Fleet Post Office) addresses is ridiculous. Here's my story:
I called Intuit on Dec. 26, 1998, to order TurboTax Home and Business, which sounded like a perfect solution to both my personal tax filing needs and those of my home-based business. They told me that the federal version would ship at the end of December and the state version in mid-January.
When the software had not arrived by early March (Mail to APO addresses can be very slow.), I called Intuit again. They had no record of my order, but I had noted down the date and the amount I expected to see on my credit card bill, so at least I had a record.
After asking for a supervisor, we got to the bottom of the matter. They had not been able to ship the product I ordered, because the Internet browser software bundled with it contained a level of encryption that could not be exported.
Huh I was buying tax software -- not a browser -- and couldn't care less about filing my tax return via the Internet. Why didn't Intuit tell me they couldn't ship me the product when I placed my order Why didn't they suggest a different product Why did they cut millions of people out of their potential market
Needless to say, I finally bought tax software from a company other than Intuit.
Ordering via web sites for shipment to an APO address is equally a hit or miss affair. It has taken me many months to find reliable software and hardware vendors who can handle APO shipments. I placed an order with one low-price vendor in early September and got the order in late December. I know mail via APO can be slow, but that was ridiculous.
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