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Mark of Lisle, IL May 15, 2009
I used the Deluxe TurboTax Federal & State E-file software to prepare my 2008 individual tax returns. Due to the handling and reporting requirement of the new Economic Recovery Rebate this year, my federal e-file return has been rejected and unfixable within their 'Fix' process. I have received my State income tax refund, but federal refund due to be refunded to me is being held up at this point. So much for efficiency of e-filing. As I see it,Inuit and TurboTax have a problem product here without an easy fix. Sharron of St Louis Park, MN April 14, 2009
Already paid fees, and unable to e-fil due to agi rejection. IRS says amount I am entering is correct. Turbo Tax's software is not working properly. Now unable to print returns for filing by mail without TT wanting more money.
Stress!! My taxes will be last!!
Deb of Nashua, NH March 27, 2009
I requested a refund of the 19.95 fee to efile my Massachusetts state return. I received a paper check for a fraction of the refund I was owed; this is because the state required written documentation of the days worked outside of Massachusetts. I mailed this, and received the balance of my refund. I called Turbotax on 3/27/09 to request a refund for the filing fee. I spoke to a man named Jerry, who was very unprofessional, did not seem to know the systems, and was breathing heavily into the phone in a way that was rather obscene, and made me very uncomfortable. I repeatedly asked to be transferred to someone else, and he refused.
After being on the phone with him for 21 minutes, I called the # again and spoke with Kristen, a competent and helpful customer service rep. She was not authorized to give me a refund, and referred me to her supervisor, Steve. Steve also would not give me a refund, despite my poor experience with Jerry and the fact that they should not have allowed the efile to be done in the first place because of the required employer documentation. He tried to tell me that if I hadn't efiled, it would have taken up to three months to receive my refund. I told him that I would not be using their products again and would post my comments on websites which review tax products. Hopefully I will save someone else from paying unnecessary fees. He also promised to look into Jerry's obvious need for training.
I'm out 19.95, and they have lost a long-time customer. I will not be purchasing TurboTax or any other InTuit product again.
Maria of Chesterfield, VA March 26, 2009
I have used Turbo Tax for 5 years now and have never had a problem. This year I don't know what they have done to the online program but it stinks! I entered my information 3 times and still kept having problems with my HSA information. Not only that but the calculations weren't even correct! Thank goodness I checked with a calculator prior to filing. I also was not able to deduct all of my Points for a house we purchased in 2008 but the program kept trying to spread it out over the life of the loan. I ended up filing my return with Tax Act instead and had NO problems at all with the HSA or Points information that Turbo Tax kept giving me problems with. I will NOT use Turbo Tax again. When you call them to tell them there is a problem they say they will look into it and then you never hear from them.
Wasted several hours fixing and reentering information that was right to begin with all to find out there was a glitch in their software that they never did fix.
Scott of Dallas, TX March 16, 2009
Have used this product on line for several years successfully, until now. This year it fails to allow corrections or edits and generally out of order I will go back to 1040 paper form.
Milciades of Hallandale Beach, FL March 16, 2009
I used Turbotax to file out my income tax. I was promised a free e-file. The return was rejected several times by IRS saying that the AGI does not match. I used Turbotax for the last 10 years. I contacted Turbotax and received a poor support.
As I did not received adequate Tech support from Turbotax I mailed my return and has to wait 6 weeks. I think they need to provide more support and include a proper disclosure. I was not able to get a phone or a physical address to send my complain.
Carol of Lake Stevens, WA March 2, 2009
I have been using the online version of Turbo Tax for years now, but this year have experienced nothing but trouble. It keeps erasing my return, logging me out and now is asking for some sort of cost basis for charitable donations, even though none of them were over 250. I have contacted their support 3 times and get the same canned answer.
Lorraine of Binghamton, NY February 20, 2009
After completing my Federal and NYS Income taxes using TurboTax Home and Business, I have been unable to e-file after several attempts due to Error: 2. On researching this error type, I have learned that Many consumers have experienced this same error and have sought resolution without satisfaction. I have attempted to contact Intuit & sent multiple e-mails without response. A message appears that they have been working on this problem since approximately January 29, 2009.
I am unable to complete my daughter's Federal application for financial aid until my taxes have been processed. I paid 85.87 plus tax for this software in addition to 19.95 to file NYS tx electronically. I have spent numerous hours attempting to resolve this issue.
Therp of Columbus, OH February 18, 2009
TurboTax Federal & State FLAWED. I have been using the online version of the software for about 4 years now with no problem until this year. I completed the forms and found I was getting back 4700 Federal and owed 747 to Ohio. I noticed that the 1099 for my wife was not allowing me to deduct the un-reimbursed portion of that payment received from a company she did 600 worth of work for. We then decided to go ahead and just do it manually and we were shocked. We were actually due 6,000+ Fed and owe Ohio 527!!! We would have lost 1,500 if we had not noticed the 1099 error.
Would have lost 1,500!!! Dodged a bullet!!!
Catherine of Kettering, OH February 12, 2009
I have been trying to find out if I am still getting my taxes direct deposited to me or not. I had 2008 AGI wrong and called IRS and than corrected it and no one got back to me to tell me if it is ok or not. I tried to find a phone number and could not. I have tried to email them and all I get is a automated machine who does not answer my question, well it does with other questions to answer. I am very upset with this company and do not know where to find out anything.
At this point I do not know if I will be getting my tax Refund or not.
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