|
Amy of Roanoke, VA February 10, 2009
This was the third time I have used Turbo Tax, but since it won't work, I will go elsewhere. The updating was never ending (computer would shut down after a few hours of it), the error messsages were continuous with no 'fix' available, the questions weren't answered correctly. I'll spend about 25 more and get some real help. What is Turbo Tax doing?
Kimberly of Hermon, ME February 7, 2009
Tried to claim against their guaranteed-highest-refund-or-your-money back. They overcalculated my state tax by 57. Searched for some time online before finally reaching a webform, only to find that my product (TurboTax Online Basic) is not listed. Neither is there an option for errors pertaining to 2008 - they only list 2007 and before. Used their online interactive Tina - it kept giving me completely unrelated answers. Did online chat and was told to call an 888 number. On their support page, they say hold times for calling in are 20 minutes. I called at 7:08 p.m. It is now 8:10 p.m. and I'm STILL HOLDING!!
Kevin of Conceret, WA February 6, 2009
I tried to use TurboTax.com to prepare my tax return for 2008. After one rejection from their efile system. ther program would not let me make the correct amendments and re e-file. it made me pre-pay for documents to snail mail, then sent me documents to download that were full of errors, after I had already paid by credit card. They did not give me a chance to review the incorrect tax return forms. So I paid for a incorrect tax return.
After waiting for more than 2 hours for there customer Service . I called my credit card and tried to stop the payment , or dispute the charge.After all the hipe of this service I expected a lot more. this was little more than a scam. I did my own return 1040EZ in less than 10 minutes. I will get back 461.00. TurboTax the first time gave me back over 1200 dollers. the next they said 611.00 dollers, but when they sent me the forms to mail in myselg they said I owe 600.oo . They made several mistakes. Including giving me a standard deduction of 11,900.00 when the correct standard is only 10,900.00 .?? Very disapointing.
So far I have put in about 15 hours of work for this mess. At my current hourly wage that would be about 500.00. Not to mention the stress, and I am not sure of the IRS, because I had already filed a return(e-file) that they rejected. so it is still not over. Oh yes the dispute on my credit card is still not over. A long with this complaint. I have made a complanit sith the Better Bussiness Bureau.I have made copies of all documents on this problem.
Aina of Bronx, NY February 5, 2009
I've been trying to file my taxes through Turbo Tax for days now. I'm filing through the online service and the system freezes up when you're all most finished. You can't complete your taxes or receive your money. I have filed the last three years with no problem, so I'm shocked that they are having this issue for at least a week now.
H.j. of Los Angeles, CA February 4, 2009
I would never recommend Turbo Tax to no-one. They are full of it. I was told they do taxes for free online then at the end they charge you a fee without any help on your taxes. This company needs to be shut down ASAP.
I need my refund right away that is why I went online for the first time ever. And now I can't even get my refund I would have did better by mail.
Jody of Omaha, NE February 3, 2009
I did my taxes at Turbotax.com and it went through but then it came back saying I put in the wrong AGI. I spoke with the IRS and I put the correct amount in the first time. Now I'm trying to fix it and nothing pops up for me to E-File it again. I have already paid my money for it and I need my return. I'm a single mom with two kids. I can't afford to pay huge amounts to someone to do my taxes. I went to this website thinking that they would be helpful and instead it has been a nightmare. You can't talk to anyone online and it takes forever to talk to someone on the phone. I just want my return back and for Turbo Tax to make themselves better!
Debra of Clearwater, FL February 3, 2009
I have attempted to complete the filing of 2008 taxes . The On line system has been down for day #2!!I started out receiving a rebate. to supposdly OWEING the IRS. I can not get back online to find the problem!! Of course I can't find a customer support phone number either.
I am learning cutomer support is not a priority for this program I have hours trying to get back on line to continue the filing. NO SUCCESS! I guess I 'll go elsewhere
Nuri of Arnold, MD January 31, 2009
I purchased turbotax delux program online at January 31,2008 Saturday and I gave my credit card information, then I downladed your program. But when I check my bank acccount online I saw that you charged me three times 63.55 instead of one.You charged me 127.10 for nothing. I already inform my bank. Please correct that action and explain me why you charged me in that way.
Daniel of Asheville, NC January 17, 2009
I was charged 94.85 to file a FREE Efile Fed and State Tax Return. Also, after receiving a confirmation email showing my infomation was received by Fed and State, Turbo Tax still wants me to complete my return and Efile again. Spent hours on the phone with several intut Turbo Tax reps which took note of my past years FREE file, and could only explain by saying, I must have purchased something?
The 94.85 charge for FREE Efile represents about 1/4 of my total refund.
James of Salisbury, IL March 15, 2008
I filed my federal and Illinois state taxes with turbo tax on line, february 07 2008. As of today, 3-15-08, I still have not received a DCN number. And do not know if my taxes have been filed by turbo tax. My refund was to be a direct deposit.
I am due a refund from both federal and state, having been laid off from full time work, my immediate income is questionable and this return is most important to paying rent and bills.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
| 
Print This 
Email This
