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R. of Verona MO (02/11/09)
Turbo Tax will not let me download and install the Missouri state return, which is included as part of the purchase price. I've seen many similar complaints since, and a friend had the same problem. It is impossible to talk to someone in customer service using the toll free number they have. It could be the company is going bankrupt, or they just don't care. I intend to take Turbo Tax back to Sam's and get a refund and complain to them. They should not carry the software.
I'll have to buy another program to file the state return or do it by hand. Either way, it's a lot of trouble. And time is money. Travis of Poplar Bluff, MO February 10, 2009
Travis of Poplar Bluff MO (02/10/09)
I have used Turbo Tax to do my taxes. The IRS said my federal refund was deposited today 2/10/09. I was told that my refund went to santa Barbara Bank and Trust and would take a few days to get it to my bank. i was not told when I signed up for Turbo Tax that this would happened and when I called SBBT they said they could not help me to call Turbo Tax, I did and Turbo Tax said it was out of their hands and to call SBBT. No one wants to help and doesn't seem like anyone cares.
Richard of East Longmeadow, MA February 10, 2009
Richard of East Longmeadow MA (02/10/09)
While entering my federal taxes using Turbo Tax Deluxe, I noticed that the total for Donations Powered by ITS Deducatble seemed high. I checked the total against the detail contributions and the Turbo Tax number is 5708 higher. I deleted all my entries, giving me 0 in details, and 5708 still shows up. This skews my return and is just wrong. I cannot submit this return. I am trying to contact Turbo Tax and have them show me how to clear this number. I am also concerned that the problem may be affecting other people's returns. TurboTax keep sending me email replies saying we'll get back to you or they give me answers totally unrelated. I am trying to point a software bug and they are ignoring me. Who can I contact? I saved some screen prints. Should I contact the IRS?
None yet, but I could have been audited if I did not catch the error. Jim of Toms River, NJ February 10, 2009
Jim of Toms River NJ (02/10/09)
I tried to use the FREE version of Turbo Tax. After putting in all my personal information, which I thought was necessary for the return, it asked me to put my I.D. in again. Upon doing this it indicated that it didn't recognize either my ID or password. I tried numerous times to do it again and got the same results. In some cases they tell you that the server is down and to try again momentarily. I now realize that this is a big sham to get your information so they can contact you. What concerns me even more is that they have my social security numbers and other personal information which could be used against me. Warn all your friends not to buy or use this product. I wish I had seen this site before entering my information.
Possible identity theft Rc of Covington, WA February 10, 2009
Rc of Covington WA (02/10/09)
Got audited for the years 2006 & 2007 this January, thanks to Turbo Tax. I have just been handed a 13,000 bill by the IRS (which I am told could have been over 20K with penalties they did not assess). This is for the years 2006 and 2007, which I computed using Turbo Tax. Not only were figures for business mileage duplicated, in one instance they were almost tripled. In chatting with a licensed CPA, I was informed that they had corrected over 55 similar cases using Turbo this year - all with the same result. Lots more money owed. I am not even going to try to talk to Turbo Tax about this. I know it is useless, and they will say I hit the wrong button or something. Just exactly like the other 55 people did. Sure. And apparently other CPAs are very aware of what's happening, but can't get the word out (my experience is 2 years too late). I now have in my hands a copy of Turbo Tax for 2009, which I intend to burn shortly.
I will never recommend Turbo Tax or any tax software again. Period. As far as I am concerned, Turbo Tax is dangerously flawed and ambiguous enough to get the average user in deep trouble quickly with the IRS. OH - and forget their tax protection service. It will tell you where the errors are on your form (which Turbo Tax said it checked automatically - complete with odds and averages of being audited - at the end of each year I used it, by the way). But in the end, it's YOUR TAX DEBT, and YOU WILL PAY EVERY PENNY OF IT. TURBO TAX WON'T. So spend the 200-300 dollars, go to a tax specialist (NOT H&R Block) and have it done properly. Or you, too, can owe thousands to the IRS of dollars years after you have forgotten about some ancient year of taxes.
Oh, and the IRS charges interest (late fees) on the money they find you owe them, starting from the year they found the error (in my case, 2 years interest). You'll owe that, too, thanks to Turbo Tax. I now owe 13,500 dollars, including late fees (interest due) for the monies from tax years 2006 and 2007. I am having to refinance my home to pay it off (who has 13,000 laying around? This is miserable at any time, but in this economy it is a true horror). Jerry of Rising Sun, MD February 9, 2009
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