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Intuit - TurboTax

Intuit • Quickbooks • Quicken • TurboTax • TurboTax Online • Shipping delays

Lorri of Rapid City, SD April 9, 2009

Lorri of Rapid City SD (04/09/09)
First we efiled our sons taxes using turbo tax. At the end of the process tubo tax stated that we had finished. We then found out a week later that it had not been filed. We also filed our income tax a couple of days after our sons using turbo tax. Again being told that we had finished we found out later that it had not been filed. When we went to the turbo tax site it was as if we were continuing our taxes and we had to send them in again. Do to the time sensitive dates that the taxes needed to be filed, we might lose thousands in college funds.

We do not know yet but might be around 5,000.00 to 10,000.00 dollars.

Ron of Bow, WA April 9, 2009

Ron of Bow WA (04/09/09)
TurboTax Home and Business version is not suitable for use by the general public. I experienced two significant errors in computing my taxes for 2008. Both of the errors would have resulted in an incorrect tax return. Error #1. When entering data for a 1099 R, if box 2a taxable amount has not been completed (as in the case for Federal employees), TurboTax will treat the entire amount in box 1, Gross Distribution, as non-taxable. the error is further compounded since the taxable amount for Social Security amount would also be impacted. This error is a significant understatement of taxable income. Error #2. TurboTax selected the wrong tax from the tax table. In my case, it understated the tax by 6 (six) vertical locations on the tax table.

Consequences: I computed my tax manually.

Richard of Liberty Hill, TX April 6, 2009

Richard of Liberty Hill TX (04/06/09)
paid 50.00 for program. It will not download. Says there is an error. Can contact Turbo Tax support, but only computers. If I send it in, they say will take a few months to see what the problem is. Meanwhile, I still need to do my taxes and will have to pay someone else to do them!

I am out right now 50.00 and will be out more to do my taxes before the deadline

Judy of Cleveland, TN April 4, 2009

Judy of Cleveland TN (04/04/09)
I completed my return using the TurboTax Home & Business Online version. When I printed my return to review it, I discovered that TurboTax had used the standard deduction instead of the larger amount that I had entered. But a Schedule C was not included in the tax return. Plus, the figure did not match my deductions. The first person I spoke with couldn't figure out how to get a Schedule C printed, then she got her supervisor on the line, who assured me the amount was correct and that I didn't need a Schedule C because it was a standard deduction. I hung up and figured it out by hand.

The itemized deduction IS the highest and gives me the higher refund. I called them back and pointed out the error to a third person, who told me he is not allowed to think out of the box, that he had to think within the Turbo box and was not allowed to help me determine if amounts were correct. He did tell me, however, that I could send it to the IRS as is and try to get the difference from Turbo Tax but that they wouldn't give it to me because they would say the box was right. And that the audit guarantee is good only if I'm contacted by the IRS for an audit.

He said 90% of the customers who found errors were right, and that although he works for the company, HE DOESN'T USE THE PRODUCT. He surprised me by offering a refund, to which I immediately agreed, so he credited my card, listing dissatisfied with product as the reason (btw, always use a credit card because debit cards don't offer consumer recourse). He gave me a confirmation number for the credit, and I received an email confirming the refund (although no dollar amount was included).

I'll wait a few days for the credit to show up on my card. If it doesn't, I will call my credit card company and dispute the charge through them. Meanwhile, I'm re-doing my return by hand, and next year will find a good accountant. It's worth paying to avoid so much hassle.

Rudy of Amherst, MA April 4, 2009

Rudy of Amherst MA (04/04/09)
I tried loading Turbo Tax Premier from a CD received error code 65535. Went thru all help screens, tried all fixes ... none worked. After 4 hrs decided that was enough after reading about all the other problems with TT accuracy, I am sending it back for a refund. You have 2 months from date of purchase. Won't purchase TTax again.

Time lost; aggravation, hopefully will be refunded.

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