Complain about a product or service

Intuit - TurboTax

Intuit • Quickbooks • Quicken • TurboTax • TurboTax Online • Shipping delays

Jerry of Rising Sun MD (02/09/09)
Purchased Turbotax Deluxe 2008 for 59.99 Tried filing my taxes. Had to D/L an update.But, kept getting an error message 42002 Not connected to Internet? So,called Turbotax 4 times got 4 different answers. Did everything,reset modem, changed settings on internet connection, almost bought a new computer. Finally was informed by tech suport to send the software and receipt back to Intuit. Wonder if and when I am going to get a refund

Had to use a different tax program to file taxes

Kim of Fairfax, CA February 9, 2009

Kim of Fairfax CA (02/09/09)
I received the 65535 error installing. I followed online instructions, and when that failed waited over 45 minutes to connect to an online chat support person. They instructed me to uninstall .net 2.0 and reinstall. Since this requires a reboot, I would have to disconnect from the online chat. They didn't offer me any way of reconnecting and offered no number to bypass the 45 minute wait for phone support. Since this fix didn't work, I waited online for phone support only to be told by that person that while he could spend another hour, there really isn't a fix and I should do my taxes online.

They didn't offer any credit option for the online, no quick refund offer, and since Staples won't let me return the software, I would have to mail the CD in for a refund. I was continually put on hold, and transferred to supervisors, but no one could help. In the end I was disconnected while on hold and even though I had given my number received no call back. Very bad customer service.

Hours of wasted time was spent on the phone, and I will have to spend additional time to mail the CD back for a refund.

Morris of Charlotte, NC February 8, 2009

Morris of Charlotte NC (02/08/09)
I purchased turbo tax 2008 federal +state+efile. I installed the product on 2/6/09 and quickly realized that is will not automatically update. I called Technical support and someone finally answered phone after I was kept on hold for 48 minutes to apologized that the update server was having technical problems and I should try again in about 2 hrs. I have tried several times to download the state of North Carolina with no success. I keep getting the same error Error 42016: Cannot connect to update site?

I tried several times to contact Turbo Tax technical support , but no one is answering the phone. At one point I stayed on hold for over 65 minutes and nobody answer. I am very frustrated. I paid good money for this software. I dont think I should be treated this way. I am sure I issue is not uneque

Chris of Henderson, NV February 8, 2009

Chris of Henderson NV (02/08/09)
I downloaded my 1099 information from the internet. It come from the TD Ameritrade site. The date that the stock was sold was downloaded incorrecty. It was off by seven years. The date on the 1099 hard copy that I received in the mail was correct. I'm not sure if the download problem was a TD Ameritrade problem or a Turbo Tax problem. However the Turbo Tax software did not notice that the sold date was 4 years before the purchase date. I think that this is a serious software problem. In addition they calculated these sales as short term. I guess selling stock 4 years before you buy it is short term. When I ran the audit check it found no problems with either the correct or incorrect dates. It said the probability that I would be audited was low in both cases.

I had no economic consequences because I reviewed the return and found the mistake. Had I not done that and mailed it with the incorrect information I would have been out 1000.

Stephanie of Dayton, OH February 6, 2009

Stephanie of Dayton OH (02/06/09)
Used TurboTax to file my joint tax return for my husband and I - it not miscalculated the Rebate credit (I got rejected the first time for it) it also seems to have a MAJOR glitch when it transmits your return to the IRS. It says the AGI for the previous year (required to confirm your identity) that THEY AUTOMATICALLY ENTER FOR YOU is incorrect and doesn't match IRS records. But it's not true. Called the IRS and it DOES MATCH - so why is that TurboTax is screwing this up?

I have been rejected by the IRS THREE TIMES now and keep making the same correction per Turbo Tax instructions and it's telling me I have to file by mail. I feel it's a software glitch with Turbo and it's their fault - and yet they will NOT refund the 100 in fees I pad to file the returns. They screwed up, and there product is essentially damaged and yet I still have to pay for it?

How do they get away with keeping my money when the service didn't do what it was supposed to do? I will never, ever again use Turbo Tax. I am not the only person to have this AGI rejection issue. I have seen dozens of others complain about it. Their customer service is horrible - no resolution. It seems clear it's their fault and yet they maintain it's the IRS's fault. WHo can give us a recourse for this? I'm thinking of suing.

Rick of Plymouth Meeting, PA February 6, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.