Complain about a product or service

Intuit - TurboTax

Intuit • Quickbooks • Quicken • TurboTax • TurboTax Online • Shipping delays

Rick of Plymouth Meeting PA (02/06/09)
Have used Turbo Tax since first release around 1989. Have always had good experience untill this year. Tried installing on 4 different computers at 3 different locations. It won't download required updates and state tax module. Tried disabling firewall, pop-up blocker, virus protection & ITunes (which support reccomended). Still didn't work.

Called support got download which does the same thing. Updated by downloading update file and installed but Turbo Tax doesn't register the updates. Still can't download updates or the state. Obviously Intuit is having major problems with software / servers this year but won't be honest & admit it. God knows that might show sincerity of company. Now it looks like they are trying to sell as much product as possible to sell the company.

Hours on hold for tech support till midnight. I'm on hold right now. Delay to process family's returns and get refunds quickly while in financial problems. They did offer refund but I want them to fix the problem and feel that everyone should demand the same from them.

Phyllis of Sebastopol, CA February 5, 2009

Phyllis of Sebastopol CA (02/05/09)
I downloaded Turbotax 2008 and when I tried to install it would get started and just stop. I tried everything Intuit suggested and nothing has worked. I have tried both the premier and deluxe versions. Intuit just doesn't seem to get it that everyone is having the same problems. I have used their product for many years and not have switched to Taxcut, simply because I can't wait for them to finally get it that there is a problem.

Out the money for the product and time spent trying to solve the problem and delayed tax return.

Dennis of Coloradosprings, CO February 5, 2009

Dennis of Coloradosprings CO (02/05/09)
I doenloaded Turbo tax Delux Program, I recived my Order Details, Then printed them. I never recieved my Installation Code number. Without that I cant log on to new tax Program. I have spent 1.5 Hrs trying to answer all questions and giving all asked coads, sign on names, secret codes and so forth.

I cant get turbo Tax to answer back. Calling is a 45 Minute wait. And a Indian speaking tec. who I cant talk with Just to give me a simple code. The turbo tax people did not send me a e-mail recipt with the installation code on it. Im trying to get the code from them without any help. And they billed me twice also for one program. This is the first time I have had problems. With turbo tax.

By being hours on the computor trying to fix problem. And it being my wifes day off, It is a shame we haft to call bank for the double charge, Plus dealing with these issues. And the hold up of things we wanted to do.

Aina of Bronx, NY February 5, 2009

Aina of Bronx NY (02/05/09)
I've been trying to file my taxes through Turbo Tax for days now. I'm filing through the online service and the system freezes up when you're all most finished. You can't complete your taxes or receive your money. I have filed the last three years with no problem, so I'm shocked that they are having this issue for at least a week now.

Raymond of Dayton, OH February 5, 2009

Raymond of Dayton OH (02/05/09)
I used Turbo Tax Deluxe to process my 2008 federal and state returns. After completing the returns, I clicked on e-file. Intuit asked me pay 19.95 via my credit card to e-file my state return. After entering my credit card info, Intuit accepted my payment and sent me a confirmation via email. However, at that point the program stalled and the state return never got filed. When I ran the program again, it picked up where I left off, except that it wants another 19.95 payment, even though I have an email from Intuit confirming my first payment. The program doesn't recognize that I already made my payment for the state return.

From what I see on the message boards including Intuit's own website, many users are having the identical problem and can't get Intuit to acknowledge it. It appears that I, and a lot of others, are out 19.95 due to this glitch in the Intuit Turbo Tax Deluxe software. Maybe this is grounds for a class-action suit of some kind. As for now, I will wait for Intuit to get around to responding to my request.

Geoffrey of But, MI February 5, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.