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Aina of Bronx, NY February 5, 2009
Aina of Bronx NY (02/05/09)
I've been trying to file my taxes through Turbo Tax for days now. I'm filing through the online service and the system freezes up when you're all most finished. You can't complete your taxes or receive your money. I have filed the last three years with no problem, so I'm shocked that they are having this issue for at least a week now.
Raymond of Dayton, OH February 5, 2009
Raymond of Dayton OH (02/05/09)
I used Turbo Tax Deluxe to process my 2008 federal and state returns. After completing the returns, I clicked on e-file. Intuit asked me pay 19.95 via my credit card to e-file my state return. After entering my credit card info, Intuit accepted my payment and sent me a confirmation via email. However, at that point the program stalled and the state return never got filed. When I ran the program again, it picked up where I left off, except that it wants another 19.95 payment, even though I have an email from Intuit confirming my first payment. The program doesn't recognize that I already made my payment for the state return.
From what I see on the message boards including Intuit's own website, many users are having the identical problem and can't get Intuit to acknowledge it. It appears that I, and a lot of others, are out 19.95 due to this glitch in the Intuit Turbo Tax Deluxe software. Maybe this is grounds for a class-action suit of some kind. As for now, I will wait for Intuit to get around to responding to my request. Geoffrey of But, MI February 5, 2009
Geoffrey of But MI (02/05/09)
Tried using their onlin service. I am unemployed with no income at this point. I need to file asap to save my truck from repo. I get done with my federal and move on to state and I am kicked off and asked to login again. After about 4 hours of this, and the assurance by their online chat support, that the problem would be over in an hour. It was not. Ended up taking 4 hours to finish. When I tried to efile, another 2 hours. After efiled successfully, I could not save.
A week later, I need to talk to the Department of Treasury about an issue. Before they will talk to me, I need my adjusted household information. Because I could not print or save my return because of their online situation I could not obtain the information I needed. I enter the online chat support. The person tells me this is the first time in two years the site had problems. I told him that was not true. Instead of an apology, he decided to argue with me. I then told him it did not matter, I just needed help getting the information. He told me he could do nothing because the system was down. I told him that it was not right that I paid for this service and could not get my information. He then argued this was the first time in 2 years it went down.
I asked for a supervisor and was told he did not have one. They have the worst customer service and system ever. I will never use it again.
Because I could not get the information on a debt that I already paid from the Department of Treasury, I will have to wait months to have a hold put on my money. I could of taken care of it right away and got my money already. Instead, I had to wait to find out why I was being offset and protest it. I will now show a receipt proving I paid it and am told this will take at least a month and up to 6 months. THANKS TURBO TAX! Although to be fair, they claim I will receive a refund for the amount I paid for their so calle service. David of Medford, OR February 5, 2009
David of Medford OR (02/05/09)
I purchased TurboTax Deluxe on a CD. When trying to access the program an udate screen constantly intervened and then hung. We finally realized you could click down the update and proceed to the main program but we still couls not update fromtheir online menu because the same updated would always intervene and then hang. My wife and I spent endless hous trying to make things work. we followed many links promising to Contact TurboTax. These mostly led to Articles it was suggested we read. (Sounds like Microsoft--here, read our 20,00 articles from our Knowledge Base). I honestly can't say how we reached some page that allowed us to connect be e-mail with a representative--the pages were changing in conten6t from day-to-day. Finally I demanded a URL of where I could update and mercifully, received one. Now I can't dwnload the free State return and am turning blue in the face.
Nothing seems to work. In addition it tells me I HAVE downloaded the free Stae e return, which is not true. I need a second state and after paying for it by credit card, could not download it either. As to the Federal return which we were finally able to update, EWE CANNOT FILE IT BECAUSE TurboTax says some of the needed forms are Coming soon. !!! (I'm referring to the Sale of Residence Form and Workshet. Can you imagine that? The form is Coming Soon. Oviously, Turbotax does not have their product ready. In past years it worked very well for us and we recommended it to everyone.
This year, I noticed that TurboTax loaded a lot of Microsoft programs onto our computer that made it into an SQL server. (MS asp.net 2.0) I found the components of this program from the Panel and notced that these components were loaded at the same time as TurboTax. Unlike other years, my computer is now a server to TurboTax. I am very suspicious of this from a privacy point of view. The presence of asp.net 2.0 would go a long way towards explaining the change in character of this company. I am in the process of doing two state forms and part of my Federal form by hand. I will never use TurboTax software again.
Hours of wasted time. 69.00 for a CD for a product that does not work, is not finished, and which does not deliver what I paid for--no State version at all and a partial Federal program. In addition, we paid 29.95 by credit card for a second State and are not ale to download it. In addition, this was willful action on the part of TurboTax. They sold their product before it was ready and are now engaged in vague promises of when the other coponents will come. The should be prosecuted by the Attorney General. H.j. of Los Angeles, CA February 4, 2009
H.j. of Los Angeles CA (02/04/09)
I would never recommend Turbo Tax to no-one. I was told they do taxes for free online then at the end they charge you a fee without any help on your taxes. This company needs to be shut down ASAP.
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