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Geoffrey of But MI (02/05/09)
Tried using their onlin service. I am unemployed with no income at this point. I need to file asap to save my truck from repo. I get done with my federal and move on to state and I am kicked off and asked to login again. After about 4 hours of this, and the assurance by their online chat support, that the problem would be over in an hour. It was not. Ended up taking 4 hours to finish. When I tried to efile, another 2 hours. After efiled successfully, I could not save.
A week later, I need to talk to the Department of Treasury about an issue. Before they will talk to me, I need my adjusted household information. Because I could not print or save my return because of their online situation I could not obtain the information I needed. I enter the online chat support. The person tells me this is the first time in two years the site had problems. I told him that was not true. Instead of an apology, he decided to argue with me. I then told him it did not matter, I just needed help getting the information. He told me he could do nothing because the system was down. I told him that it was not right that I paid for this service and could not get my information. He then argued this was the first time in 2 years it went down.
I asked for a supervisor and was told he did not have one. They have the worst customer service and system ever. I will never use it again.
Because I could not get the information on a debt that I already paid from the Department of Treasury, I will have to wait months to have a hold put on my money. I could of taken care of it right away and got my money already. Instead, I had to wait to find out why I was being offset and protest it. I will now show a receipt proving I paid it and am told this will take at least a month and up to 6 months. THANKS TURBO TAX! Although to be fair, they claim I will receive a refund for the amount I paid for their so calle service. David of Medford, OR February 5, 2009
David of Medford OR (02/05/09)
I purchased TurboTax Deluxe on a CD. When trying to access the program an udate screen constantly intervened and then hung. We finally realized you could click down the update and proceed to the main program but we still couls not update fromtheir online menu because the same updated would always intervene and then hang. My wife and I spent endless hous trying to make things work. we followed many links promising to Contact TurboTax. These mostly led to Articles it was suggested we read. (Sounds like Microsoft--here, read our 20,00 articles from our Knowledge Base). I honestly can't say how we reached some page that allowed us to connect be e-mail with a representative--the pages were changing in conten6t from day-to-day. Finally I demanded a URL of where I could update and mercifully, received one. Now I can't dwnload the free State return and am turning blue in the face.
Nothing seems to work. In addition it tells me I HAVE downloaded the free Stae e return, which is not true. I need a second state and after paying for it by credit card, could not download it either. As to the Federal return which we were finally able to update, EWE CANNOT FILE IT BECAUSE TurboTax says some of the needed forms are Coming soon. !!! (I'm referring to the Sale of Residence Form and Workshet. Can you imagine that? The form is Coming Soon. Oviously, Turbotax does not have their product ready. In past years it worked very well for us and we recommended it to everyone.
This year, I noticed that TurboTax loaded a lot of Microsoft programs onto our computer that made it into an SQL server. (MS asp.net 2.0) I found the components of this program from the Panel and notced that these components were loaded at the same time as TurboTax. Unlike other years, my computer is now a server to TurboTax. I am very suspicious of this from a privacy point of view. The presence of asp.net 2.0 would go a long way towards explaining the change in character of this company. I am in the process of doing two state forms and part of my Federal form by hand. I will never use TurboTax software again.
Hours of wasted time. 69.00 for a CD for a product that does not work, is not finished, and which does not deliver what I paid for--no State version at all and a partial Federal program. In addition, we paid 29.95 by credit card for a second State and are not ale to download it. In addition, this was willful action on the part of TurboTax. They sold their product before it was ready and are now engaged in vague promises of when the other coponents will come. The should be prosecuted by the Attorney General. H.j. of Los Angeles, CA February 4, 2009
H.j. of Los Angeles CA (02/04/09)
I would never recommend Turbo Tax to no-one. I was told they do taxes for free online then at the end they charge you a fee without any help on your taxes. This company needs to be shut down ASAP.
Tammy of Liberty, MS February 4, 2009
Tammy of Liberty MS (02/04/09)
I tried to save my returns in Turbo Tax as promted & it is no where on my computer or they will not help me retrieve any of my information. The system kept booting me out & asking me to log in over & over again & the system kept going down while I was working on it. I have now filled my taxes with an estimated payment voucher on my Mississippi tax returns that I did not select. In fact I am getting a refund on them. I am not able to retrieve my tax information now to amend them.
Have to refile a return to Mississippi & can not get access to it. The system made 2 errors & now I have to wait until I can get a mailed copy of my taxes to ammend them. I feel like turbo tax made the mistake & I should not be the suffering party. They just respond to e-mails & phone calls vagely by saying or sending search in the live community under this topic!!! The answers are not there!!! Bryan of Dalton, GA February 4, 2009
Bryan of Dalton GA (02/04/09)
I have not been successful making contact with Intuit. The forms preparation went fairly well until I went through the check. The report came back that one of my charities had an incorrect address. It was not incorrect but I was told that I could not file electronically. I have to file a paper form due to the incorrect address. I was forced to purchase the program with electronic filing which I did not want. Now after being refused the electronic filing I will file a paper form.
I paid extra for nothing. Robert of Saugus, CA February 4, 2009
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