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Intuit - TurboTax

Intuit • Quickbooks • Quicken • TurboTax • TurboTax Online • Shipping delays

Robert of Saugus CA (02/04/09)
I purchased my software at Costco which included Federal free e-file and State e-file option of 19.95. I originally chose to mail in my state taxes but after printing, the program says I can still e-file for only 19.95. I changed my mind and decided to e-file. After paying the additional 19.95 the program said that because my w2 was in error I had to mail in my return. Apparently my employer deducted 4 cents over the limit for CASDI. The program had all the numbers BEFORE it offered to e-file for 19.95. Intuit offers NO REFUNDS for any online sales. This was a 20 rip-off AND I'm mailing in my return.

Kevin of East Greenwich, RI February 4, 2009

Kevin of East Greenwich RI (02/04/09)
I filed my taxes a few weeks ago using turbotax deluxe online version. I checked the status of my refund yesterday and saw that the IRS deposited it to me on Jan 30, 2009. Problem was there was nothing in my account. After many calls between the IRS and my Bank I found out what the issue was. When I put my information in for electronic deposit, it would not accept the routing number I was trying to use. I tried clip copy, and manually entering it. All with no avail. I thought that this must be the wrong number (I got it from my Bank of America in my account information) so I entered the other routing number they should. It was automatically accepted without issue. The number they accepted is only used for bank wires, not electronic deposit.

After sorting everything out between my bank and the IRS, I contacted Intuit and asked for a supervisor right away. After telling her the story, she said I dont see how its out fault. How is it not your fault when your program doesnt accept the numbers that I know are right, but accepts the wrong ones. So now its going to take a few weeks for the IRS server to backup and see there was an issue with my return, then a few more weeks on top of that to mail me a hard check. I am unemployed due to the economic crisis and I could use this money to pay bills. I even explained that to the manager at intuit and got the same answer she gave me before.

Well besides being unemployed and need to pay bills, I guess the biggest issue is that I have spent at least 6 hours on the phone calling between the various groups to figure out whats going on when I should be using that time to look for work.

Jdamon of San Antonio, TX February 4, 2009

Jdamon of San Antonio TX (02/04/09)
TurboTax has software problems that prevent the product from working as promised. My 2008 return took only two hours to input but incorrectly flagged by Turbotax as unable to file electronically and must be mailed. When following the instructions to determine why the return could not be e-filed, (error check) the software gets hung in a loop, perpetually updating. When I swithced to another major e-file providor's software, I was able to input and e-file with no problems, putting a lie to Intuit's suggestion that my computer may have connectivity issues.

The true regret was the loss of many hours over 5 days wasting my time with this product.

Ursi of Jacksonville, FL February 4, 2009

Ursi of Jacksonville FL (02/04/09)
This is the 3rd day in a row that I have attempted to sign into Turbo Tax Online and I just get a message saying we are down but please come back shortly! What in the world is going on?

Connie of 1337 Hillswick Place, MN February 4, 2009

Connie of 1337 Hillswick Place MN (02/04/09)
Purchased Turbo Tax 2008 Deluxe from Sam's Club for 50. Tried endlessly to get it to install. It would not install even with over 4 hours of tech support. They sent me a free download of the same program. After restarting in Safe Mode, checking all the required software and even taking my computer in to have a 1GB memory board installed, even though it says it has enough memory, TT08 will NOT install.

Purchased and installed 1GB of memory at 70 from Computer Revolution, spent no less that 6 hours on phone with Intuit tech support. Personal hours of frustration about 10 hours. I returned the original program to Sam's Club for 50 refund.

T of Parker, CO February 3, 2009

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