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Intuit - TurboTax

Intuit • Quickbooks • Quicken • TurboTax • TurboTax Online • Shipping delays

Eliana of San Francisco, CA April 23, 2009

Turbo Tax charged me for Turbo Tax Premier even though I filed using Turbo Tax Deluxe and continue to have Turbo Tax Deluxe. The customer service representative I spoke with agreed I had purchased Premier even though my account reflects Deluxe. I have one account, one ID, I have been using with Turbo Tax for the past 4 years. When I asked the customer service representative to connect me to his supervisor, he said he could not connect me nor correct this mistake, he repeated he could not give me a refund for the previous erroneous purchase nor upgrade me to Premier.

Loretta of Clearwater, FL April 21, 2009

Loretta of Clearwater FL (04/21/09)
I first called Turbo Tax on March 19 about improper handling of accrued interest in the Home and Business version. I have used Turbo Tax for more than 10 years and never had a problem before. The system does not allow more accrued interest than the interest reported in Box 1 and Box 3 of the 1099INT. From a tax and investment point of view there is no relationship between accrued and earned interest on the 1099INT, and the system should not be doing the edit. This is something that used to work properly in earlier versions.

The rep kept calling it occurred interest. The supervisor that I asked for was worse than useless in understanding the problem. After 45 minutes of my precious time, I gave up and asked that they call me back when they solved the problem. I had to call again the weekend before April 15 as there was still not a fix in the update files. I finally had to do the Schedule B myself, overriding the error showing in the system. Because of the override I could not use the online submission, which was supposed to be free.

Paid 96.29 for Home and Business but had to spend many hours more than it would have taken me by hand due to errors in the system and time spent calling company. I have lost confidence in the accuracy of the data on the files and will not be able to roll-over the 2008 to the 2009 system, which is part of the value of using the same program consistently.

Ed of Richmond Hill, GA April 21, 2009

I started with the "Delux" program. I tried to complete a simple stock sale and was prompted "you need to use the Premier version." I paid for the upgrade just so I could enter a loss of just over 200. When I tried to efile, turdo tax would not accept my email confirmation. Trying to get help? What a joke. I go to the "call us" site, try to describe my email problem and all I get is an error message when I try to send the question.For the price of gas to go to the nearest IRS office, I could have finished my return on 4/15/09. They want you to "ask the community." I didn't pay over 100 to get a 3rd opinion. Turbo (turdo) tax just make over 100 dollars and I am still working on my tax REFUNDS (state & fed)

Iqbal of Phoenixville, PA April 20, 2009

Iqbal of Phoenixville PA (04/20/09)
I bought Turbotax Deluxe from Costco (PC Version). It took me one week to enter all my tax information (W-2s, stocks, interests, deductions etc). I e-filed the return to IRS. I needed to ammend the return but I couldn't find it. It appears that return has been disappeared from my PC (I have not deleted any file and my recycle bin has not been cleared in the last one month). Probably some bug in their software but they don't acknowledge it.

Called customer service twice (long time on hold) but no resolution. They could not find the tax file. They did not have any means to retrieve data from IRS or any utility to re-create the tax file from the PDF version of the return. The customer service behavior was not sympathetic.

I spent so many hours entering this information. Now I will need to re-enter this information to get an ammended return. The customer service even does not acknowledge that there is an issue with their software or even try to resolve the issue. Mental agony, worst customer service.

Sharon of Parker, CO April 18, 2009

Sharon of Parker CO (04/18/09)
I went to TurboTax on line to fill out my free Federal Income Tax Form. When I got to the end it said I had 6 mistakes that needed to be corrected. I went back and the computer kept asking me for my employers name. I am on disability and do not work. I have a 1099 not a W-2. I spent a good three hours trying to figure out what I did wrong. I finally decided to print my return and finish it by hand. Of course i had to pay first. I paid and the site would not print my signature pages. I went round and round and my computer kept freezing up, telling me to put in my employers zip code, address and ID number.

I finally unplugged my computer as i was mad. After I calmed down I plugged it back in and decided to START OVER. By this time I had received my state paperwork but not my Federal. The only way I could get this webiste to work was to click on E-FILE BOTH STATE AND FEDERAL. They tell you tyhat it's 29.95 for Federal and 39.95 for both so I thought 'wwhat the hell, I can't stand this torture anymore.

Today I check my bank statement and TurboTax charged me TWICE. I was so mad i called them and the foreigner I got on the phone couldn't understand anything I ws telling him. He refused to credit my account and he refused to let me speak with a supervisor. These guys are crtooks and I hope someone puts a stop to this rip off of a company. They must be making billions on their FREE INCOME TAX FILINGS.

I hung up on the creepy guy on the phone. I couldn't understand him and he did not care about my complaint

Tina of Conway, SC April 17, 2009

Tina of Conway SC (04/17/09)
i went through the process of filing my taxes when it came time to pay i did with a credit card this was prior to complete filing then i tried to e-file and it wouldnt let me i should not have been charged 1st i had to totally redo all with another program i want my money credited back to my credit card they did nothing for me except frustrate me and waste my time and i had to pay for it

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