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Intuit - TurboTax

Intuit • Quickbooks • Quicken • TurboTax • TurboTax Online • Shipping delays

William of North Las Vegas, NV March 17, 2007

William of North Las Vegas NV (03/17/07)
Bought the premier version of Turbo Tax because I had income from a residential rental. the program asked for my 1099 info plus a few rental questions and then continued with other income sources. At no time did the program ask for my rental expenses even after the final review. I had to manually find the form and make the entries. I sent a complaint to Turbo Tax but they never replied. A few days later their customer service unit asked about their responce and I notified them I never received one. Since then I have not received a single reply.

Luckily I've been reporting rental income over the years and knew where to look. If someone was not familiar with rentals this problem would cost them several thousand tax dollars.

Pierre of West Palm Beach, FL February 27, 2007

Pierre of West Palm Beach FL (02/27/07)
Did online filing through turbotax. stated they charge 15. Charged me 40.96 and they never filed my taxes.

Keith of Burlington, IA February 23, 2007

Keith of Burlington IA (02/23/07)
The 2006 TurboTax Deluxe failed to transfer federal tax-exempt income from boxes 8 and 9 of a 1099 form to the state program (Iowa). This state taxes most municipal dividends and interest from other states. A careful effort was made to make certain that the income was entered diring the federal interview. The problem was only detected during manual calculations on paper.

Intuit failed to respond to e-mail and never made a scheduled telephone call. I had to do my state taxes manually. By the time that a software update was issued on 02/22, I had already submitted both my federal and state return. I believe that my return is accurate but it cost me about 6 hours of checking and testing the TurboTax software. Anyone in Iowa who owns partially tax-exempt investments and used TurboTax to submit a state return before 02/23/07 may be in for a real surprise at auditing time. If the bonds or mutual funds from other states were not claimed in Iowa, the penalties could be significant.

Patrick of North Tonawanda, NY February 23, 2007

Patrick of North Tonawanda NY (02/23/07)
Software is error prone & tech support is in Pakistan. You will be disconnected and have a tough time conversing with these drones. They read out error responses from prompt screens and will constantly ask for your name number & zip etc then you will need to spell i out each time. One of the most frustrating experiences ever. Never again will i buy a product from Intuit.

Karen of Columbus, OH February 1, 2007

Karen of Columbus, OH (02/01/07)
Tried to install the Turbo Tax CD that I'm sent every year. Screens froze at payment screen. Tried several times, different times of day. No Luck.

Called their support. They informed me that they were aware of bad cd's being sent. Advised me to buy and download online. Tried to do so. Same result.

Went to store and bought cd. Installed. After initial installation it asks if you want to download latest updates. Clicked 'yes'. Told me I didn't have permissions. Made sure the firewall and virus software were disabled, checked permissions, tried again. No luck. Called their support. Their automated support line (can't get a person) said an update cd would be sent mid March - a month and a half AFTER I need it.

No problem in other years, but now I'm headed to buy a different tax software.  I'm out 50 and hours that I've been dealing with this.

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