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Tracy of Albuquerque, NM April 16, 2009
Tracy of Albuquerque NM (04/16/09)
They advertise Free Tax filing. They say get started for Free. I chose the Free option and was charged 49.95 for the Preparation of my Federal Tax Return. I was also charged 39.95 for filing my State Return. The 39.95 They tell you about before they prepare the Tax forms, but they don't tell you about the 49.95 before they prepare the Federal. After you have answered all the questions and the forms have been completed they tell you your going to be charged. You can't print it out before you pay the 49.95. They pretty much had me where they wanted me and then said give me the money.
First I went on the web and Googled Free Tax Preparation What comes up is Turbo Tax Fed Free Edition Last year was free. I had no reason to believe that only 1040EZ was free. Yes I chose the Deluxe because it clearly states Recommended for Returning Customers The botton states Start for Free it also states Free efile included. This web page led me to believe the 1040EZ was not going to be sufficient for my return. Owning a home, making charitable contributions, and medical expenses would require the Deluxe Edition.
I didn't pay for the Federal Prep last year, only the State portion. That's where I figured they made their money and I don't have a problem with that. What cost me 39.95 last year, cost me 89.90 this year. Ezzeldin of Southfield,, MI April 16, 2009
Ezzeldin of Southfield, MI (04/16/09)
I have purchased turbo tax for home and business 95.00 and while I was doing my taxes it requested 35.95 and another 35.95 and to file another 29.95 and until now I didn't have my taxes done,no costumer service, they will not answer theire phone, I have send email no response, so far I have paid more than 200.00 and no body to talk to the worst experience I have ever had, I will never recomend turbo tax again to anybody at all.
Now I don't know what to do, I want to cancel every thing and get my money back. I will take them to small claim court for service not rendered. I am very disappointed in Turbo Tax. the aggrevation and distress over the whole episode is very upsetting of course. no turbo taxes again for sure Cindy of Kingsport, TN April 16, 2009
Cindy of Kingsport TN (04/16/09)
I originally started with a free efile tax program and by the time I finished it was 42.45 plus sales taxes. I have no idea when or why that changed. Then after completing the form in which I filled out information to have the owed Federal taxes taken out of our account automatically by a debit type system, I got to the efile finish and the taxes were filed alright but not the deduction from our bank account, although I didn't discover this until returning home from work and reading the email that the forms had been accepted but I owed a certain amount and was going to pay by check.
It is now 11:15 p.m. on 4/15/09. So I frantically try to reenter the information on the forms and submit an amended return. But I could not get to the information needed to make such an adjustment. Finally I found a form that told me where I could pay online for another 10.96 fee. I wonder if the late payment would have been anymore than the 57.46 I paid for TurboTax convenience?
57.46 and a whole lot of frustration. I will never ever use this service again and I would never ever recommend it to anyone! Lisa of Fort Leonard Wood, MO April 15, 2009
Lisa of Fort Leonard Wood MO (04/15/09)
My federal refund was rejected and I understand why so i went through tax act for it but still did my state through turbo tax and that was 02/09/09 and i have resubmitted it 3x and it still has not gone through and here it is april 15th..i talked to a rep and did not tell them that i filed somewhere else and the guy was telling me that I can not file my state taxes until I file my federal and the irs will not except it..this guy did not know what he was talking about because I had already filed and got my return for federal..and I demanded a refund for the 69.90 they took from me and I would just go to my state sites and file them myself..
the guy just kept saying I cant file them until I do my federal..so I hung up on him and now I am doing a live chat with a rep and he is having me re-e-file for the 4th time now..now he wants me to do it AGAIN!! Oh wait my session has magically ended..weird..so now lets sit and wait another 20 mins for another rep..to go through the same thing with me and still no resolution..I will never use turbo tax again..they charge you and you dont get any satisfaction
I am probably going to get a late fee for my state taxes being filed and I am out another 69.90 for work they didnt do Jane of Eau Claire, WI April 14, 2009
Jane of Eau Claire WI (04/14/09)
I have used Turbotax for the past 4 years and never had a problem until this year. Unfortunately, I e-filed without closely reviewing the return. When filing away my file copies, which I had printed I noticed several errors with Schedule D. Items that should have been short term gain/loss were considered long term and vice versa.
There were 4 incorrect entries all together; one was my input error, the others appeared to be an Intuit error. My input was correct, but no matter what I'd do, the system put in the wrong place on Schedule D. I never had any problems before, but am now leary of Intuit. I'll need to do an amended return now, but will hand compute rather than using the software. I don't trust it now.
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