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LaCie External Drives

David of APO, Japan October 14, 2009

I'm United States Air Force stationed in Japan and purchased an 1TB LaCie Ethernet Big Disk external hard drive to store family photo's and video. In June the external crashed and I lost all my family photo's and video that were stored on it. It's was still under warranty and I have been trying to get the company to fix or replace the drive.

I'm still trrying to get support and now the company has just stopped answering my support tickets. I'm still waiting...

I submitted this request 11 days ago...my problem has been ongoing since June. I still don't have the stand therefore I cannot even test to see if my product is working. What is the problem?... I lost a lot of family data stored on that drive but the hardest thing to deal with is the fact that nobody seems to care how long this problem has been going on and the problem is still not resolved. Being stationed on an island in the Pacific makes it hard to even call the company...I'm so frustrated.

Craig of Glasgow, AL January 14, 2009

I have a complaint about the warranty offered on all LaCie Hard drives - External/NAS etc. The company offers a 3 year warranty on these devices though i believe this to be misrepresentation as if a device fails within warranty the company will not recover the data on the device. This has to be done by a 3rd Party company (which they recommend) and in doing so you void the device warranty. This recovery would be required in all cases thus making the warranty pointless apart from cases where you expect the device to fail & make a constant backup of your data. This would suggest the devices are not fit for purpose.

Earl of Arlington, VA January 18, 2007

Computer hard drive. Paid $800 for it in November 2005. Didnt use it at all for about 11 months as I had bought it to use with some software that I never got around to installing. Hooked it up to computer in October 2005 anyway. Did not work, reported it to company. They suggested some things to try. Got it to work briefly; then gave up. Now it crashing computer and does not work at all. Company says tuff luck, now that it is January 2007 and one month beyond warranty (13 months)-- even though problem was first reported within warranty period.

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