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McAfee Security Suite

McAfee • Rebates • Renewals • "Free trial" • Security Suite • Spamkiller • VirusScan • International incidents

Richard of Sioux City IA (11/10/03):
A few days ago I purchased McAfee internet security suite 6.0 for approximately $45.00. I installed it and found to my amazement that I could no longer access the internet. I uninstalled it, recovered my internet access, went to the McAfee's help site and attempted to find a solution to my problem.

I was amazed the internet security suite 6.0 wasn't even listed on their drop-down menu. I did manage to locate some supposed remedies for firewall problems ... which I tried to no avail. Of course each time I tried a solution I would have to reinstall McAfee, see if it worked; and if it didn't, re-uninstall it in order to get to their help site.

I then tried their chat help. I talked to a technician named Ian. At least I think I it was a technician. He acted more like a bot than a person. All he did was give me the same information that I had found at the drop down menu and had been tried unsuccessfully. I told him so. Ian the bot then said to run Secuity Suite manually. I said I didn't believe I had that option during installation, however I would try it. Of course that didn't work either.

I then tried to find McAfee help phone number to call or an McAfee support email address. Guess what? There is no support email address. The help phone number is there alright, but they charge you $2.95 a minute, which translates into nearly $180 an hour. It seems as though McAfee is deliberately avoiding helping its customers, unless you pay dearly.

Of course then there is that 30-day money-back guarantee on the box. Yet, the box does not the phone number to call. You must find that number at the website, which I did. But good luck getting through. I was on hold so long on so many different occasions that I eventually gave up. I am appalled at McAfee's behavior and their indifferent attitude towards their customers and the reliability of their own products. I will never never purchase anything from them again and I will advise any who will listen to do the same.

Unfortunately, once I had opened the internet security suite package, I could no longer return it to the store. Go figure. McAfee does not stand behind their products. They do not care about customer satisfaction. They do not want to hear from you unless it you pay them to listen. Even then I suspect the result would be an even larger expenditure of money without any satisfaction.

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