Complain about a product or service

Microsoft Zune

Christian of newark, NJ June 5, 2009

I called the company telling them my navigation keys dont work due to thier framewaire ugrade.. but they just keep redirecting me to different representatives.They are the worste

Susan of Oakhurst, CA June 3, 2009

Purchased New Zune 80G last July, item started have hardware issues April 09. Called Zune support, (non English Speaking), and followed their directions determined Firmward corrupt. According to their cust rep. Sent in for repair after hours of trying to troubleshoot. 3 weeks later another Zune 80G received. Opened package and downloaded softwware update per instructions and spent another few hours trying to determine why it was having same problem and a new one, touch pad defective, will not stop scrolling menu.

Contacted support again, and determined Firmware corrupt and defective touch pad. Demanded refund or upgrade to newer product without defective Firmware, Told they cannot refund and also told when unit is sent in they send out a refurbished one to replace it, not a new one. So I sent them a new unit, less than 1 year owned and they send a refurbished and still damaged one! Why cant they refund? and why cant new for new be exchanged? I paid over 300 for the unit. Could have bought refurbished one for a lot less money, if I had known they would end up sending a refurbished unit back instead of a new one. My Zune 30G has had no problems, seems to be the Zune80 only and other Zune 80 owners too have the similar problems.

lynette of ooltewah, TN June 3, 2009

I have a zune 30gb. It's the limited edition halo 3 one. At any rate, I wanted to be able to control it on my radio like an Ipod. So I went onto Zune's website and found this product called soundgate core system. On the product page it said it was compatible with the zune30 but because I couldn't find the halo3 zune or the 30gb zune on their website I wasn't entirely sure it was a 30gb zune or considered a zune30.

So I called and some over-seas chick that couldn't speak english told me that my zune was a 30gb zune and the product would do exactly what I wanted it to do. So I bought it on may8th. For 71.00(including 5 something for shipping). It cleared my account on the 13th but I never received it until a week later on the 18th. So they had use of my money before I even got the product.When I finally received it, I installed it in my car and come to find out that it doesn't even do what I wanted it to do. It does the audio but not the video, which they conveniently forget to mention on the product page and the rep forget to tell me as well. So I called zune and the mumbling bumbling fool told me to email their service center. They were never able to provide me with a number. So I emailed them and they told me oh sorry it clearly states on the site what the zunes are capable of. But the funny part is that even though the product page says compatible with zune 30... they don't have zune30 listed anywhere on their website!

I emailed them and told them this and they couldn't give me a straight answer other than it's listed on the website even though it's not. That and their rep told me the wrong information and when I told their service center this they asked me for a case number that I was never even given! Than after all of this they said they'll refund me the money (minus shipping) within 72hours of receiving the product. It is not good business practice to not refund the shipping for a product they were misleading about. Plus I had to pay to have it mailed back, even though their site and rep were misleading. Well, I mailed it on the Friday before memorial day and they received it last Wednesday, the 27th.

I have yet to receive my money and now they're telling me that it'll take them 2-5 business days to "review" the product. Well today is now the 5th business day and nothing has been posted to my account. They've given me nothing but conflicting stories and after I threatened them with small claims court and told them I have everything documented they quit answering my questions and just kept saying that all customers complaints will be forwarded to their zune team blah blah blah. They refuse to answer me. Oh and the funny part about the whole thing was, they wanted a tracking number from me so I provided them with the number and had signature required and it was signed for and I have that documented. So when they told me I would get my refund "shortly" they asked me for a tracking number to speed up the process when I had already given them that!

And I have the email where they verified that they received the tracking number for me and will have my money refunded within 72hours. So I have now two emails where they've said 72 hours! These people are just ridiculous! So now they have my money AND the product! I just checked their website today and they changed their product page. But luckily I printed up the original one. first it said compatible with zune 30 now it just says compatible with all zunes. And Zune 30 is still not on their page. I don't know what they thought they were accomplishing by doing that, but I have the original printed up so they can't say that it was never on there. Zune has very sneaky and horrible business practices and I refuse and encourage anyone considering them to never ever use them. Also, their online zune pass is a joke. It was originally 14.99 and out of nowhere a few months later decided to charge me 16.38 a month.

When I called them they told me it was state sales tax. When I asked them why they never told me about it they told me that it was state mandated and they didn't know about it. The state doesn't have access to my banking information unless they decided to give it out without my permission. Be careful of zune and Microsoft in general. They're a terrible company. The only way it can be resolved is if everyone on here that has already made a complaint or plans on making a complaint writes a petition to get them to change their practices or shut down.

James of Stillwater, NY May 31, 2009

I need a simple answer as to how I could go about repairing a file following their product update. Their update corrupted my Zune and they've made it so that their online service runs in circles trying to get the consumer to just go away.

The easiest thing to do, and they are more than willing, is to get them to send a UPS box to mail the unit back to them. I don't want to send it back, just fix the file. UGH!

Mariam of Staten Island, NY May 14, 2009

I ordered a Zune and was billed for it over a MONTH ago. I've contacted them no less than 4 times in the last month because it was suppose to be sent at the most 2 weeks later. I still have not received it and they can't give me any date of when it will ship and no guarantee that they will return my money. It's ridiculous business practices and I'm not only upset, but worried I won't get my money.

Liz of Kansas City, MO May 10, 2009

The Zune is junk. It doesn't download music that has any length such as Pink Floyd, Genesis and Stevie Wonder. Instead, the songs are cut short. I would have never purchased this product if I had known how bad it was. I'm going to let everyone I know about this.

!!!!!!! of Tucky, WA April 8, 2009

!!!!!!! of Tucky WA (04/08/09)
I got an 80 gig zune April last year. I had it in my pocket and when i pulled it out the glass on the face was cracked, i looked for the reason and could find none i didn't fall or run into anything so? i submitted an online repair request and added a comment in the (comment box provided) that stated that if the glass was not covered by warranty than please contact me so we can discuss the price and gave my email address. with no response they sent me a box so i mailed it back to the service center it came back in the same condition with a piece of paper that said it was not covered by the warranty! remember the comment box?

yeah its an automated system so the service center primate told me and when i asked the price 80.00 bucks! i was steamed upon request he got his manager who still talked down to me and i had to take the gloves off! this clearly not being the most intellectual group of people proceeded to tell me that i would have to pay 80.00 to have it fixed i asked to talk to the highest labeled person in the BUILDING! this of a rep says hes it! so here i am venting online until i can get the number of an official and believe me i will i will be happy to post it here and hope that it will travel through the universe until someone gets some kickback from Microsoft / Zun !

I'm out 340.oo + tha 80.oo that i'm going to pay for the repair!

Sandra of Brownsburg, IN March 24, 2009

Sandra of Brownsburg IN (03/24/09)
I bought 2 ZUNEs for my son and daughter for Christmas 2007. After 11 months of freezing and have to reset and loosing data both ZUNEs went black. I called customer service and was told that only one of the ZUNEs were covered under warrety (unless I could produce a receipt). I told them I thought the battery was dead and they offered to replace it for 119.00!!!!!!

After only a year a product that I paid close to 300.00 for stopped working.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.