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Lori of Murrysville PA (02/10/09)
I am so irritated with Microsoft right now I could scream. I bought a Zune and I have had to take it back now 3 times. (It wouldnt turn on) This last time however I could not take it back to the store that I purchased it at because it was past their return date so I had to send it directly to Microsoft and that is where the irritation began.
There website is never updated with the status, the people that you call and talk to do not speak english very well and here I am almost 3 weeks later and my husband had to drive to the Fedex facility because I guess they don't think anyone works anymore. Microsoft made it so there was a signature required for delivery but Fedex kept trying to deliver it at 12:30 in the afternoon. Not sure who is exactly home at that time! I can honestly say I am going to be really cautious the next time I purchase anything with the Microsft tag!
Adam of Denver, CO February 7, 2009
Adam of Denver CO (02/07/09)
First off I bought a Zune three years ago and it freezes ALL the time. I spent three hundred dollars on it. I just connot seem to get any support to fix it. My songs freeze ALL the time on my XBOX and just listening to it but costomer support will not do anything about it. My HP computer I bought in June 2008 also has problems with such things as my hotmail account asks me to give permission to things I have no idea about and freezes up. I also bought an XBOX that doesent seem to be compatable with the ZUNE because IT also seems to FREEZE up also ALL the time.
My ZUNE's screen has some kind of glitch that messes up the screen, AGAIN, and it is just frustrating me! I must have spent over 2000 on all of my equiptment, which I worked very hard for and I had no idea that these products had these many problems with! Vista is always confronting me with problems with other programs, Zune and XBOX! I'm so tired of it!
Over 2000 dollars I have spent trying to have a great technological experience with and I feel I have been ripped off trying to figure out how to keep up with my components, calling support that is all automated with no progress! Mary of Penfield, NY February 6, 2009
Mary of Penfield NY (02/06/09)
I set my son up with a monthly zune pass for 14.99 each month. He ran into some problems and created a second account without realizing that we would now have two accounts for the one Zune player and be double billed. In addition and my biggest complaint - we are unable to remove my credit card from either account! You can only add a new credit card, not remove an existing card - as verified by Quincy in my 1 hour phone conversation. This should be a crime and I can't believe the company can get away with this.
Mark of Fairport, NY February 3, 2009
Mark of Fairport NY (02/03/09)
I am in the first billing period of Microsoft Zune's online service called Zune Pass. They have double billed my account for one month of service. This is my first month of service, not my second or third. This is a error that is irresponsible in the least, and potentially a unethical business practice. I am not able to get ahold of Microsoft, they have made it difficult to contact their support.
Their phone hours of operation are inconvient, and they do not provide email or online chat support. I have never had any other online retailer double bill my debit card. I am going to contest this as a unauthorized charge through the card provider if their support cannot resolve the issue in a timely and convient manner once I make numerous attempts to contact them.
Double the price for service. Lost time that I could have been spending with my 5 month old child. Andy of Chicago, IL January 25, 2009
Andy of Chicago IL (01/25/09)
I bought a 120 GB Zune mp3 player on January 18, 2009. This product cost 250. After about 6 days of good use on January 25, 2009 I decided to put more songs on my Zune. The battery was out so I plugged it in. I got nothing so I i tried to reset it and nothing. So I left it plugged in. Just a few moments later it lights up and the LCD screen is cracked in web form outwards up throughout the screen from where the main scrolling button is on the product. The screen is all black excluding the white cracks. There are no outside dents or scratches. I took very good care of this Zune, and just in a weeks time of pushing a button the screen is destroyed.
I called Zune and they said there is nothing they can do. It's cracked so you void the warranty So because this device was faulty I void the warranty. They did not offer to repair or replace my Zune. They pretty much told me, It's your problem now. So I have to find someone to repair it, or I have a shinny 250 plastic paper weight. So after all of this, even asking Best Buy to replace it having not passed 15 days I have nothing. And all I can say is I should have went with the 250 Apple IPod 120 GB.
Andrea of Onoway, AB January 20, 2009
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