Complain about a product or service

Samsung Monitors

Julie of Attica, MI January 15, 2009

My Samsung computer monitor broke and I was told I would receive a refund 4-6 weeks after my monitor was received by the company. They received it on December 6th and I started checking on my refund January 5 and was told I should be receiving it soon. I called again on 1/13 and was told a check hadn't been cut yet. I asked for someone to return my call to let me know what was going on.

I called again on 1/14 and 1/15 because no one would call me back or give me an answer as to why this was taking so long. On 1/15, I spoke to a supervisor who told me my file just went to the bank yesterday and now it will be another 14 days before they would send out a check! I don't believe a word of this and can not imagine why it would take so long to make out a check! I asked for a Manager to call me back and explain why this has taken so long.

Pamela of Milwaukee, WI December 29, 2007

In August 2007 I sent in for a 30.00 rebate for the purchase of a Samsung monitor. I followed all instructions and submitted all forms and receipts. In October Samsung wrote and stated that I neglected to send the purchase-receipt which I knew I had sent. However I went back to the place of purchase and received a copy receipt which I promptly sent back to Samsung. I checked their website recently (Dec) to seek the status of my 30.00 rebate. The website said that I would only be receiving 20.00 and not 30.00. I emailed to ask why I would receive less. Their reply was an empty email for the exception of thanking me for contacting them. I know I have no recourse in this matter because I did not make a copy of their original rebate form, but I never thought they would try to scam me out of 10.00. And I know that I sent the original receipt to them although they tried to tell me that I didn't.

I want to make a complaint against this company please. I never dreamed that such a big company like Samsung would stoop so slow as to try and entice consumers to purchase their products with promises of rebates and then scam those very same customers. Thank You.

Steve of Edmonds, WA December 26, 2007

Submitted 40.00 rebate request to Samsung (after buying LCD monitor) with all appropriate information including serial number and original UPC; and they claim I did not mail the UPS (which I taped to the back of the form), and they refuse to pay my rebate. This is common practice by Samsung to save themselves money.

Loss of 40.00++

Dagmar of Danville, IN April 10, 2007

I purchased Samsung 19 Widescreen Flat Panel PC monitor through Buy.com website due to Samsung advertised 40 Rebate. I mailed everything required for a rebate. I received notice from Samsung that I didn’t submit a receipt. This is not true; a print of email receipt was included in my submittal paperwork.

I called Samsung and was told that my rebate paperwork didn’t go through because I didn’t circle my name on the receipt. I mailed another copy of my email receipt with my name, product information and Subject of the email circled via Certified Mail. I called Samsung and was told they did not receive my resubmitted certified mail and was instructed to fax the information.

I faxed yet another copy of my email receipt together with Samsung Re-submit card, Certified mail Receipt copy, and description of the problem. I called Samsung and was told that my resubmitted information is not in their system. I was disconnected after being on hold within a 25 minutes long phone call. I did everything required and to a possible extent to get the rebate Samsung promised.

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