|
Alan of Garnet Valley PA (11/23/08)
Several years ago a telemarketer contacted me with a proposal to purchase the opportunity to buy software at reduced prices by paying a $9.95 initiation fee. I was not advised that this was an annual fee and did not authorize any additional debits to my credit card. I have since realized that Software Direct has made additional annual debits to my card. These were unauthorized debits and illegal.
John of Mililani HI (07/07/08)
Over 4 years ago I canceled my account with this outfit but every year they automatically charge my credit card $9.95. Every year I dispute the charge which is then removed; however, the next year a new charge for $9.95 shows up again and I go through the same routine.
Since the charges are eventually removed, it's just irritating to have to go through this year after year when this company is nortorious for doing this type of stuff.
Gregory of Chesapeake VA (06/21/08)
On the morning I was checking my banking status via the Internet when I notice an charge from a company called Software Direct of $9.95. I have no recall of ordering anything from this company so I looked them up on the Internet and discovered that they were some kind of software company. I then went into another site and discovered that this company was surposed to call you up and get you charge card number and charge you the $9.95 to get into their site to review the software they have.
To the best of my knowledgle, I have at no time received a call from this company nor contact them via the internet for their product. How they got my Visa account number I do not know.
Jill of Whitehouse TX (05/15/08)
My credit card gets charged once a year and I don't even know what this is. I can't find a working number. I've cancelled my card because it is charged every year without my permission.
Sharon of Burlington IA (03/16/08)
I've read the other complaints about Software Direct. I also was charged the $9.95 plus the $49.95 charge three years ago. This year I just happened to look at my charge card, and there they were again...$9.95. My master card has refunded all charges, but I don't have a number to contact them. I'm afraid of how many years they have done this, and I haven't noticed. At my age my memory isn't good enough to keep a close eye on them. If you have never dealt with them...DON'T! The prices are good but not good enough to put up with the hassle.
Joanne of Swansea MA (11/09/07)
They are charging a monthly fee of $9.95 to our company charge card without authorization. I am trying to stop it but their telephone is out of order. Can you help me to stop this charge?
Colleen of Woodbury NJ (03/07/07)
Cancelled last year,stillgetting charges cannot locate phone# or correct address to contact them again.
Arthur of Los Angeles CA (02/01/07)
I recently received a crdit card charge of $9.95 on my Chase card. I have not used this card in a year or more. The credit card Co.(Chase)did not have a phone number or address for them. I ran the name thru Google and learned of other peoples problems with Software Direct. This refreshed my recollection that over a year ago I had ventured into a one time $9.95 Charge to examine their Line of stuff. Thereafter, I incurred a charge of 49.95 and after much dificulty got that charge removed. Now, a year later, a $9.95 charge pops up on my card. Why are they still in business?
Shirley of Flint TX (01/09/07)
At least 5 years ago, I believe this company said I allowed a membership with them to buy low-cost computer supplies. I had allowed them to send me a disc for $9.95 after which they put an unauthorized charge on my card for $49.95 which I disputed but had so much trouble with them, I finally paid it and told them to cancel my name completely from their records. I do not have dates but I lived at another location at the time which was about 5 years ago. I have no records on this transaction from that time and had totally forgotten about it.
On my current credit card statement for December 2006, there was a charge of $9.95 from Software Direct that showed this charge entered manually on my card. I have had NO contact with this company at all and neither has my husband. I called my credit card company and they are rescinding the charge. However, if this company is using credit card information given them that long ago, they are commiting fraud. Online, I see there are other people who have had the exact same problem and they need to be investigated. I'll be watching my credit card closely for further problems with this company.
John of Valrico FL (12/10/06)
Vague and sneaky sign up practice. Charged me 9.95 without me knowing it.
Mary of Newfane NY (06/23/06)
4 years ago i purchased a 1 year subscription with software direct. i received and cd that i never used and haven't been able to cancell this service i never wanted. 9.95 a year is being deducted from my checking account. i called them in 2005 and told them to stop billing me for something i never used. after the call i through the cd away. 9.95 was deducted again on june 10, 1006. how can i get this stopped?
James of Dayton OH (05/22/06)
in going over my bank statement, I discovered a $9.95 item that I have no memory of ordering. The only information I have is software direct, my credit union do not have any information on them. It has been quite a while since I have ordered any software. I wont to know who these people are and what it is that I have susposely ordered for a price of $9.95
Dwight of Loon Lake WA (04/12/06)
I signed up with them a year ago and then cancelled my membership within a month but now they have sent through a charge for this years membership on my credit card and there doesn't seem to be anyway to contact them at this point. I have tried several different email address and telephone numbers and all seem to be phony. Can you help. I know it is only $9.95 but if they can do this they can charge anything to that credit card. I threw away the original paper work because I thought I had cancelled my membership.
Juanita of Bethel OH (04/08/06)
I was charge $9.95 on my checking account and have no idea for what or how they got my checking account number. This charge was made on 4/5/06. I spoke to no one from this company on the phone, nor did I order anything from them over the internet. How do they come up with charging for something not order and most of all, how did they get my number to charge on my account?
Ernest of Ripley WV (02/04/06)
An unauthorized charge on my Visa credit card for $9.95. I had no contact with them at all - no telephone, no internet, no email. Don't know how they got the card number. Anumber of other complaints about them have been registered. According to them, I will have an unauthorized charge of $49.95 charge on next months bill.
The Attorney Generals should be notified of this operation immediately.
Audra of Arlington WA (06/05/04)
Found a 9.95 charge to my credit card for this Software Direct company. I have never ordered anything or spoken with anyone from this company. Left messages for call back and no one will return my call.
Karen of Montrose MI (04/17/04)
Telemarketer contacted me regarding Wholesale pricing on printer cartridges, software, and office supplies. Software of items offered was to be received for a $9.95 fee. This fee would be offset by a $10.00 coupon on the first order. A charge of $49.95 was added to my credit card, $9.95 was authorized. The software cd was sent after the 60 day coupon for $10.00 was expired. Putting the software cd in the computer, the store cannot be accessed. I have sent a cancellation e-mail to (cancel@4softwaredirect.com) and have called to discuss the $49.95 fee. No one has returned my call, or responded to my e-mail.
Michael of Fort Pierce FL (01/09/04)
I received a call from Software Direct at dinner time on 01/09/04. The person calling, named Debbie, told me I had filled out an information card recently requesting further information about buying software and related items. She had most of my information already (name, address). She said the company is similar to Sams Club but without the annual membership dues. She said she would send out an information packet about Software Direct and I would only have to pay for the postage, which would be $9.95. After that, I could choose to join as a member, or just buy at a discount rate.
She asked me what credit card I would like to use to bill the $9.95 on. Since I was making dinner, I told her I would have to call HER back. She gave me her number and extension. I did some research... looked at the site and found nothing of any value or substance worth even close to $9.95. I then searched and found these complaints on Consumer Affairs.com... Thank you soooo much. I think you saved me some money, and a lot of aggravation. I'm not calling her back, and if they call, I'm not giving them anything. I'm sending this as an additional warning that they are still in practice.
Marshelle of Chicago IL (01/04/04)
I was contacted by a telemarketer a few weeks before Thanksgiving 2003. She told me about an internet company where I could get a lifetime membership to buy software at wholesale for $50. But, I didn't have to spend the $50 to check it out...only $10 and then I had 30 days to see what I thought and could cancel. As it was just before Thanksgiving and we were going out of town, I wanted to know specifically WHEN the 30 day free trial began so I'd have time to check it out properly. I didn't wasnt the 30 days to include the mailing time for the CD without which I couldn't get into their website to check it out. And I thought I could get a few Christmas gifts. She said the 30 days wouldn't start until I used the CD to login online.
So, I logged in after Thanksgiving and didn't like it and when I went to cancel, before Christmas ( well within what I thought was my 30 days), I found out the 30 days began with the phone call. By the time I got the CD, the 30 days was 1/2 over. When I threatened to go to the Better Business Bureau, they laughed and said they can't do anything. So, the best they would do it give me a lesser membership and refund some of my money..but I worry that they have my credit card number at all now.
Darrall of Campbell MO (01/01/04)
I had received some literature from Software Direct about their great savings from 20 to 70% on ink cartridges and software as well as have access to hundreds of free software all for a free trial cost of $9.95. I thought this would be great and called the company and they got my credit card information and sent the CD in the mail for the trial membership to their website. It stated that if I was happy with their service and wanted a lifetime membership after the trial time period I could join by paying an additional $49.95. I thought that this would be great is I could really receive the products as advertised.
After a short visit to their site checking several ink cartridge prices, I came to realize that this was only a hoax and not worth my time nor investment. A month later I found an invoice on my credit card for $49.95. This charge was made without my permission and I am currently trying to have my credit card company reverse the charges. I've read where this company has made a habit of doing this to other suckers who don't check their credit card charges.
Be warned this company is not on the up and up. I made the mistake of erasing their files and addresses from my computer and throwing away their CD after my quick journey through their website. Didn't think about them trying to defraud me out of more money. Buyers beware.
Lawrence of Wilmington NC (12/05/03)
The company called me asking me to try their website warehouse to purchase reduced cost computer supplies for a cost of $9.95, which I put on my credit card. The claim was the products were selling at wholesale prices and that the $9.95 could easily be made up with one purchase. I went to the website and found the pricing of the products to be no different that retail stores. I therefore wrote off the $9.95 as a bad investment. Now two months later I get a charge on my credit card for $49.95 without any notice. It was then I knew I was ripped off!
Jane of Fairbanks AK (10/22/03)
I was contacted by a telemarketer about obtaining free software by paying a $9.95 fee. I told them that I would not place an order at this time but would get back to them after I had talked to my daughter for software that would be good for the grandkids. What the telemarketer DID NOT tell me over the phone is that they would put a $49.95 charge on the credit card later without contacting me in any way, asking my permission. I did not order any of the free or for sale software (Watch out for the shipping and handling charges on the free stuff.)
Julie of Oceanisde CA (10/11/03)
When their salesperson contacted me, by phone, he told me only of the initial cost of a disk for $10.95. He said the disk enabled me to check out the site and I would get back my money by using the $10 coupon inside towards ink or any thing else I liked in the site. I said OK and stupidly gave him my credit card. I asked him if he got rid of my number and did not keep it on file. He assured me that my card number would be destroyed after the $10.95 charge.
He at no time told me I would ever again be charged for anything!!! He said that if I chose to continue using the site, I would have 30 days in which I would have to decide to pay the $49.95 fee. Not be charged automatically. He lied! I never received the initial software, never went to their site, never got the coupon, all I got was taken! I have called and left messages, but have not heard anything yet. I will be contacting my credit card company and request they become involved.
I feel violated. He lied and I'm educated. I feel so stupid!
Rita of Fort Walton Beach FL (07/21/03)
Last year a telemarketer called and talked me into buying a CD to go on their site and order printer ink at a greatly reduced price. I received the CD and was charged $9.95 as they stated. Since then they are no longer on the internet and today I received my Visa bill with another $9.95. They did not contact me at again.
John of Rhinelander, WI (03/31/03)
I subscribed to a discount software service probably in 1999, or 2000. I did not use the service, but did pay as I recall the $49.95 fee. Since that time I have been billed a $9.95 charge on my credit card annually. In the past the credit card company has agreed to my dispute of this charge. This year when I contacted them to dispute the charge, they told me that I must cancel the service with Software Direct.
Oliver of Weirsdale FL (03/31/03)
I too approved a $9.95 charge to a telemarkter and that was all I was told that I would be charged.Well I just received my credit card statement an there is a 49.95 charge on it for SSoftware Direct which I did not authorize.
Ray of Topeka KS (03/08/03)
Contacted by Software Direct and for a one time charge of $9.95 I would be sent a welcome package with a $10.00 coupon and access to lots of free software and 1/2 price printer ribbons etc. I OKed the $9.95 charge and received the material as described. I wasn't interested in anything and like James of Placerville, CA I wrote off the $9.95 and forgot about it.
I just received my credit card statement today and found a charge of $49.95. I have no phone number for Software Direct so I called my credit card company and they will dispute the charge. I don't know if they will try to charge again next month. If anyone has the address and phone number of Software Direct I would very much like to get it. I plan to send this information to the Kansas Attorney General.
D of Akron OH (02/18/03)
A man representing Software Direct called saying he was responding to my request for info concerning Direct X. Gave me a lot of info concerning a membership to get software and hardware at 70% off or without the $49.95 one-time-charge membership at a discount rate. When he asked for my credit card info, I informed him that I don't give it to persons who contact me by phone and what other way could I register.
He got really huffy, saying there is no other way. When I refused, he gruffly said, Goodbye and hung up. If Direct X is giving this info out, then they should be stopped. If they are not, they should be informed about this scam.
Linda of West Sacramento CA (02/14/03)
This guy called me at work to solicit this software package. For 9.95 plus tax he would send a membership package with several software packages. I could then decide if I was interested in buying any discounted software. No mention of any future charges or anything. I never received anything in the mail. Six weeks later a $49.95 charge shows up on my credit card, unathorized. I get no response when I call and leave messages on their voice mail.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
