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Sony Computers

Regina of Orange Beach, AL November 20, 2009

Purchased Sony Vaio notebook on 08/23/2008 from Navy Exchange. Experienced electrical shock and overheating April 2009, sent notebook to Sony Service Center, San Diego for repair, Sony replaced Hard Drive, Motherboard, CPU Fan, optical drive and other components. Received notebook back from Sony Repair Center April 28, 2009, bluetooth was missing. Experienced further electrical shock and overheating June 2009, sent in notebook again for repair/replacement and Sony refuses to repair/replace notebook, estimate is to replace Hard Drive, Mother Board, CPU fan.

HUEY of SANTA CLARA, CA November 20, 2009

My Sony VGCLV150J overheated 149 degrees plus verafied with a digital laser. I went to turn computer off. The button is on top and the computer burned me. When I called I explained what happend and I told them a few years ago the Z series laptop was recalled some 3000,000 laptops were recalled because the consumer were burned do to over heating and they avoided me after that remark. Burne on left hand due to computer over heating

chao of tempe, AZ November 20, 2009

I had a Sony Vaio laptop that I purchased about 3 months ago. when I first open it, I find there was lite flash of the screen, I did't pay much more attention. After several days the problem become more and more serious. I call the sony customer service, they told my that was wrong setting on the computer Resolution. I change diffrent Resolution, and find it did't work. So I brought it into a Sony Style store to get it repaired. The sales associate put the laptop through a battery of tests and came to the exact same conclusion. I handed him the receipt for the purchase of the laptop 3 months prior, he agreed that the repair would be covered under warranty, I filled out a work order form and left laptop in his care. they will sent it to Sony Service,SAN DIEGO, CA.

Sarah of Arnold, CA November 18, 2009

I too had my video card go bad. I bought a Sony FZ290 with a NVIDA 8400 video card. It went bad in March just after the warranty was up. I called and was told I would have to paid 700 dollars to get it fixed! So I had to wait to do this since I didn't have that kind of money laying around! I have checked of and on over the last 7 months to see what recalls there my be. Well today I stumbled apon a web tech site where the person stated the they were having the same problem with sony and there video card and what could he do about it....there was a response to his question that said "Sony knows about this problem with those video cards and are replacing them for free!" So I called again today and guess what I will be getting my computers video card fixed for free! Just wanted to lets others know that have had this problem call Sony again...and get your fixed free!

mark of manchester, United Kingdom November 14, 2009

i very rarelly use my laptop sony vaio but when i have come to use it it wont recognise discs and a few people in the bar i go in have had the same problem but never done anything about it i will never ever buy anything sony again i paid a lot of money for this laptop over 1000 because people said they are the best but never again

Jana of Whidbey Island, WA October 28, 2009

Purchased a Sony VAIO laptop in November 2008 for 2,000. The computer has NEVER worked properly, and I have made numerous phone calls and paid for numerous troubleshooting calls for this computer. Not even 2 years old, and I am now having to pay 750 more for a new motherboard, hard drive. No remorse or ever admitting that I got a lemon of a product.

Over 3,000 of my hard earned money spent on this, plus over 80 hours of frustration and lost working hours due to not being able to use the computer.

Leon of Asheville, NC October 27, 2009

Puchased new Sony CW laptop, upgraded from Windows 7 Home Premium to Windows 7 Ultimate to take advantage of XP Mode, found out Sony had disabled their brand new laptops ability to run virtual technology, making the windows upgrade useless and me unable to run XP software. Returned to store, got money back. Never buy Sony again!!

ASPASIA of ATHENS, Greece October 26, 2009

I bought a new sony VAIO laptop from a store in Athens (big chain) called PLAISIO. Within 9 days of the purchase I discovered that the w-lan card of the computer is not working properly. I asked for an immediate replacement and they denied me telling me that there is a seven day policy involved and it had taken me nine days to discover the problem. Then they made me talk to a sony representative who not only would not change automatically the laptop but they made me waste all my morning doing recovery and then saying it needs to be sent to ITALY and it will arrive back in 5-8 working days- I think they have a lot of nerve.

andrea of Marina del Rey, CA October 22, 2009

My ac cord failed. It is covered under warranty. After several calls and 3 weeks, they finally sent me the replacement 'brick' but not the wall adaptor. After repeated calls, I still have not received the correct part and had to buy one. I did not receive satisfaction, the service reps were not helpful and it is now 5 weeks and I still do not have the parts that I was promised. They repeatedly told me that the part had not been listed in the system and they were doing it then and it would take 7-10 business days. Still no part!

Michael of London, United Kingdom October 21, 2009

In brief: can't get Sony support (and VIAO update doesn't work) I bought a VIAO laptop 2 years ago (a VGN-NR21E/S). The VAIO update was always unreliable. There was no problem with browsing or Windows updates. I registered with e-support. After resetting the hard drive (to its original state, as 3 Mobile had caused problems), VAIO update never finishes, with 1 second remaining, forever. The support page gives a Proxy Error when I select country (UK). I can get to the UK site via the US site, but when I enter the product code I get the Proxy Error. I have an email welcoming me to Sony's e-support, but the only link is for activation, and all it tells me is that the account is already active, with three links, one is useless and the other two give proxy errors, although the names do not suggest I would get any support there. (I now use a Vodafone dongle for mobile internet, and it works well). I don't like the way they shield themselves from users problems.

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