Complain about a product or service

Sony Computers

Saurabh of Union City NJ (03/17/07)

I made mistake to buy a Sony Laptop in US and it is crashing everyday, last week it refused to restart, saying “Operating system not found.” Its been only 2 months after I bought this piece of junk from Best Buy. Now neither Best Buy nor Sony own the responsibility. Sony just sent me recovery disk and those didn't work either.

Traci of Lino Lakes, MN September 16, 2006

Traci of Lino Lakes, MN (09/16/06)
I purchased a Sony Vaio notebook less than 2 years ago, and have had 2 battery packs burn up and melt the back of my connection to the AC adapter. The bottom of my computer gets so warm I am not able to pick it up. I am now faced with investing more money to get the burned connection replaced.

I am without a computer and REFUSE to invest any more money.  I paid over 1200 for this Ultimate notebook, and expected it to last.

Beverly of Morrisville, NC September 3, 2006

Beverly of Morrisville, NC (09/03/06)
Sony Vaio Laptop GRV-PCV550 shuts itself off after 10 minutes of use. This is a common problem with these models and there is no information forthcoming from Sony as to the cause. The only thing I have been told by both Sony and Best Buy - buy a new motherboard 1200!

My son is a student and we spent A LOT of money on a computer that stopped working 2 years after I bought it.

Lukasz of London, OTHER February 24, 2006

Lukasz of London,  England (02/24/06)
I bought my Sony Vaio laptop five months ago. Since the very beginning I was having a lot of problems with it. The most common were running very slowly, shutting down without any reasons, getting stuck and so on.

I have returned to the shop with my laptop and apart from reinstalling Windows they have not done anything else. I have been told that everything is going to work fine.

As soon as I have started using my over £1000 toy, the problems came back. This time I called the shop and I was advised to call Sony and deal with them. That was the biggest mistake in my life. No one of course has told me that when I made my first call to Sony Service Centre I have taken over the shops responsibility for my product.

I would not mind if my problems with laptop were solved. What was worse was that I have sent my laptop to Sony two times already and this cost me a lot of time and nerves. I really want to get rid of this product and buy a different one. I know that this is possible because the laptop I have bought is not a good quality and as a customer I have the rights to return it. Please help me how to cope with difficult Sony custumer service.

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