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zafar of Gilbert, AZ August 27, 2009
I have sent mine with certified mail. They even denied certified mail in nice words "Sir we haven't got your mail." I will post on internet my certified mailing number so everybody could see and learn a lesson. 50 plus expense of certified mail. Beth of Fort Myers, FL July 31, 2009
I mailed in rebate requests the day I purchased the Norton 360 3.0. I kept a copy of everything and mailed the two rebate requests in TWO DIFFERENT envelopes. They conveniently 'never recieved' either request. I made copies and resubmitted everything. They are denying one of the requests stating Invalid Postmark Date
Missing Email Confirmation &/or Original UPC or Invalid UPC number. Of course when I called them I was conveniently disconnected. I emailed them and explained that if the postmark date was invalid, it was because they 'conveniently' lost the original request. This is their way to get out of the rebate. From now on I will send it certified. It was a costly lesson. Obviously they are a deceitful company. Buyer beware! Ibrahim of San Jose, CA April 14, 2009
I purchased my Norton AntiVirus at fry's electronics. There was a requrement to purchase a hadrware and I bought a printer. Fry's printen me the rebate receipt to send with the other requirement. I send all the requirements. # months I did not receive anything from them. I called them and asked them. They told me I am missing the original purchase receippt. Well why Frys made me a copy of the receipt then. They have no answer. After 15 minute talk I aske to speak to a menager. I waited 3 minutes then my call was dropped as my 50 rebate.
I thought it was a good deal with a 50 rebate. I ended up paying more than the regular price of other softwares.
Cynthia of Richburg, NY March 26, 2009
This is an update about the 20 rebate from Symantec- After being contacted by the customer service outsourced to India, nothing was resolved. Another rep. called back from India. Not sure why, 'cause he informed me he was technical service. HOWEVER, both reps were kind enough to apologize for my not having received the rebate, AND, both offered me a 6 month free extension for the anti-virus program. NOPE, I want the 20 promised ('cause I'm not really sure I'll be buying Norton again. AND I'm a woman of principle, and want to stick to the principle that I was offered 20!)
SOO, I looked up Symantec's headquarters, and called this no., and eventually spoke to Andrew who, after asking what date I had purchased the software (Jan.27, and rebate was mailed sometime before Feb. 11 according to other rebate sent) he assured me that I would receive the rebate in 4 to 6 weeks. He did also give me another number that he said was in the good ol'USA to call if I didn't receive it.
TIME! My time is worth more than 20/hour, but, once again, that principle thing. Aggravation, and probably an increase in blood pressure.
Cynthia of Richburg, NY March 26, 2009
I too received the reasons of invalid postmark date and missing purchase date on my rebate submission for the 20 upgrade. My purchase was made at Staples. The information said that rebate request was received 3/3. Funny, but the second rebate sent in was received in February. The other rebate submission for 30 from Staples (for purchasing the Norton Anti-Virus and Turbo Tax) is still being processed after being submitted 2/11.
After trying to submit online request for more information (it wouldn't accept my phone no.), I called the 800 number twice, getting disconnected twice before speaking with a representative. I now have a request in for a rep. to call me between 1-2 pm. It's now 12:20, so the saga continues...
Steven of Vista, CA March 6, 2009
I sent in my rebate forms after purchasing my Symantec software product from Fry's Electronics 02-18-09. I receieved an e-mail saying I did not purchase the product during the correct rebate dates, when the copy of the receipt I sent in clearly shows I did purchase the product within the dates.
It looks like my other rebate the 50.00 for the purchase has not yet been processed to the point of knowing if they have accepted it. Still waiting. That one is 50.00 for the same purchase, but for: just the purchase of the product. The one I am filing the complaint for is for proof I am upgrading, for the 20.00. This is the first time Symantec has tried to screw me. I have used their rebates for several years. But, I have been screwed by several other rebate offers from other companies in previous years.
Loss of the money 20.00 usd (product upgrade rebate) for the rebate. This is if they get away with this. Now I have to make a mad dash and scramble to talk with thes epeople and resend another copy of the receipt clearly showing I followed directions and purchased the product within the dates listed on the rebate form(s). This was a 2 rebate item. Rebate number 1 was 50.00 usd fro the purchase. rebate number 2 was for upgrade. To receive the upgrade rebate, one must send in a copy of the receipt plus a page from the manual from a previous year. ( that was one of several choices for proff of previous ownership, which I chose to use to satisfy the rebate).
Paul of Decatur, GA February 24, 2009
Received e-mail stating our rebate request was invalid because it was missing proof of purchase. I have kept copies of all material I sent to this company and have proof that I have complied with their requests to receive the rebate they advertise. Called Symetec @ 10:45AM Feb. 24,09 and spoke with Vijay. I asked to speak with a supervisor and was put on hold. I spoke with the supervisor who gave me a number to call that was not set up to talk live and just restated what was stated before about not sending a valid submission.
Resulted in the loss of a combines 50 rebate. In consequence, I will pursue every avenue to prosecute this company.
Romana of Tucson, AZ February 24, 2009
Sent in for rebates with your product purchased and followed the rules exactly...however, 6 weeks later get a notice that I did not send in the required proof of purchase required..retrieved info and resent in for the rebates...received approximately 6 weeks later a skimpy rebate form for 40 not enclosed in an envelope whereby anyone could have cashed. I do feel sorry for a company that promotes a product used to protect a computer against problems but cannot send personal information/rebates in an enclosed envelope.
Software purchased by the individual and exposure to theft. Pathetic.
Rossie of Englewoo, FL January 2, 2009
this was the second time I sent for a rebate. never again. I triple checked everything before I mailed it.
lost 20 dollars
Steve of Fontana, CA December 15, 2008
rebate not received after months of submitting/resubmitting/emails & phone calls to an automated system with no one to talk to. was told thru an email that they were probably lost in the mail....TWICE?? wow, i've NEVER had anything lost in the mail. been very time consuming and frustrating. pretty much not worth the work at this point. will just steer clear of their product in the future, doesnt work anyway.
out the 45 rebate at this point and a few hours of my time.
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