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Systemax is the company that bought the assets of the dread Proteva when it finally sank beneath the surface and it's starting to look like Systemax has picked up some of Proteva's worst habits. On the other hand, Adam of Laramie disagrees and says his Proteva by Systemax is just swell.
Bill of Sonora, CA March 6, 2009
I spent a little more than I wanted to on a Systemax computer, but the fact that it came with a 3 year on site warranty, I figured it would be worth it. Not. I have been trying to get a system recovery disk from them for over 4 months. They informed me I could purchase one by calling their support number. To avoid any more hassle, I purchased what I thought was a recovery CD. It was a Windows XP CD that required me to flash the BIOS before it would work. There was not a recovery disk included.
There have been many exchanges with no resolution and no sense of urgency on their part. I am enclosing exact verbiage from the warranty. You would think there wouldnt be any confusion, but I am still down with no expectation of resolution in the near future. To add insult to injury, I attempted to call tech support in hopes of talking to a supervisor. I was informed I would have to pay 39 for this privilege even though my system is under warranty.
SI provides a range of basic technical support options for the computer system you purchased via a variety of on-line, automated response and technician supported methods. SI will help you reinstall the operating system and factory-installed software on your computer and restore it to the original factory configuration at no additional charge for three (3) years from the date of factory shipment. Many of these options are available to you for a variety of other issues without charge?.
Have not received the service I paid for.
Lisa of Vestal, NY June 8, 2008
In November of 2004, I purchased a Systemax Venture computer through Tiger Direct with a one year warranty. Three months after I purchased the computer, the DVD CD rewritable rom stopped functioning. Three months old and this drive is non-functional and I was being told to vacuum the dust out of it which I couldn't do since the door to the drive doesn't even open. Warranty was not honored, customer service was insufficient. Funny, they anaswer the phone really fast and courteously when you're calling to place an order.
In contrast, when I called for tech support to report non functioning CD/DVD ROM, I waited on hold for 3 entire hours listening to music before I spoke to a real person. When I did speak to a real person, I was asked for a credit card # upfront (which I declined to provide). All of the letters wore off the keyboard within 6 months of light use. This computer did not live up to my expectations whatsoever and I paid a lot of money for something that started malfunctioning only 3 months after my initial purchase. Extremely disastisfied and I will not ever purchase another Systemax!
A local repair person told me in May 2008 that it is cheaper for me to buy a whole new computer from an entirely different company than to keep trying to fix this Systemax piece by malfunctioning piece (as it breaks and keeps on breaking and as more problems with the tower continue). I now pay extra each month to have virus protection, pctune up, and firewall protection for an extra 8 per month when I could have virus protection, firewall protection, etc through software purchased at a big box store for around 40 that is good for an entire year (provided that the CD Rom was functional).
I am extremely disappointed that the DVD Rom CD Rewriter drive failed after only 3 months of light use by me. This is a home computer used only for email, doing online searches and internet shopping, and for digital photos that I like to email to far away relatives.
Mark of Stonewall, LA May 2, 2008
I am writing for my mother she's 79 year's old. This is her son. She got this computer through AOL,for a good deal,at the time! AOL told her that if she bought this computer it would only cost 300 and something. And this is the keyboard, monitor,P.C. and speakers. I mean the whole complete set-up.(P.S.) The deal was if you got this computer you had to have AOL for a year..
Well after she had it for about three weeks, the hard drive went out, I called them and they told me how to take the hard drive out and ship it to them and they would send another one. Well I did, and it worked ok for about two months then she started having problems getting the power to come on. I called them again and they told me to unplug the computer from the back for awhile then plug it back in. I did and that worked for about another three months. It started the same thing but unpluging it was not helping.
So she is sitting there with a computer that AOL got her. She trusted AOL to come through but it looks like AOL did dealing with a company that makes computers that don't work. You would think that AOL would have been more careful with who they dealt with!
Samantha of Jacksonville, FL April 6, 2007
I had recieved a Systemax laptop computer that my parents had bought from Tiger Direct around January 2006. Approximately six months later my computer had completely failed. I had thought something had gone wrong with my charger, causing the computer to stay uncharged. I had sent my computer to the Systemax office in Fletcher, Ohio and they said the warranty was up when it wasn't, so they tried to get us to pay for it, but it was proven that it wasn't, so it stayed in Ohio for three weeks.
When I had got it back, it was restored, but I wasn't able to install any sort of virtual memory, and it caused my iPod not to work. So about two weeks after I had my computer back, I had to send it back because I had mysteriously lost 16MB of RAM. Again, my computer went back to Fletcher, Ohio for about three to four weeks. After it came back, I was able to install my iPod and use my virtual memory, only they had forgotten the charger, and the right side of my computer was CRACKED!!
My mother had called the office back and they blamed the UPS people, and the UPS people blamed the technicians that restored my computer. And to top it off, on April 1st, 2007, my computer is refusing to stay charged, even when it's plugged up to the charger!
Marc of Col, OH March 6, 2007
Computer crashed after just one day! Customer service was rude and apathetic. Initially declined to send out a repairman and continued to do so until it was pointed out their ad said one year of free support. They refuse to replace computer and wanted it sent it to be checked. I will NEVER buy from this company again.
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