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Tiger Direct is a mainstay for many computer hobbyists and professionals. It offers a wide variety of parts, components, cases and so forth that are often difficult or impossible to find in local retail stores. Unfortunately, its customers seem to have more than their share of problems, as the complaints in these pages show.
To its credit, the company has corrected many of the complaints we've brought to its attention.
Problems with your rebate? Read Tiger Direct's suggestions.
Other problems? Here's what the company recommends:
TigerDirect is committed to providing every customer with best in industry service. If you have a concern related to an order placed with TigerDirect please give me the opportunity to prove our commitment by resolving your concern. I can be reached at Elizabeth.Hernandez@tigerdirect.com.
When contacting me please include as much information about you concern as possible, including any order or tracking numbers, so I can efficiently and expeditiously resolve the concern. I apologize in advance if we let you down and I pledge to make it right.
Sincerely,
Elizabeth Hernandez
Customer Service
Russell of Scottsdale, Az AZ (06/26/08)
I purchased an in-stock LCD HDTV - 42 on Friday, June 20, along with some cables. The cables were shipped immediately, but the TV was listed with a separate tracking number, and UPS had this Billing Information Received - euphemism for we've been contacted by the shipper but don't have the package. Note: My CC was charged in full - also the FULL S&H was charged to the shipment of cables.
On Monday, I called and asked about the above, and was told not to worry, that the tv had shipped. On Tuesday, after speaking with UPS and learning nothing had been shipped, I pressed TD and learned that they didn't know where the package was and that a shipping trace had been started.
On Wednesday I called UPS, and they told me that they had not been contacted by Tiger Direct. At 10:35 I called and spoke with LaShonda, who had her manager, Angel contact UPS. He informed her that UPS had started tracking it, that UPS was having trouble with the shipping bar code, and that it WAS already in UPS's hands, and that I would receive it Tuesday or Friday.
On Thursday, the first package of cables arrived, but no TV. I first called UPS and spoke with a Supervisor and received the same news: they didn't have the package, and no communication had occurred between UPS and the Tiger Direct. I called back TD and asked to speak with Angel. He was away, so I spoke to his counterpart/manager, Mark (Badge #8938?). I asked him where the package was, and he told me a shipping trace had been started, which would take 8 days. When I pushed him to confirm whether that Shipping trace was with UPS or internal, he confessed internal. When I pushed him if there had been any communication with UPS, pointing out that I'd spoken with a supervisor at UPS, he admitted that no communication had occurred. When I pointed out that their term shipping trace was somewhat duplicitous as the product had not even been shipped, that it was in fact a trace of their inventory/warehouse as to the location of my in-stock TV that I had already paid for - INCLUDING handling, Mark said I had no choice - I had to wait at least 8 days. When I asked to speak with a supervisor, he declined my request.
Neil of Fort Mcmurray (06/20/08)
If you are going to offer a rebate, you should post clearly that there is a very narrow window of time in which to claim it. I had to wait a few weeks before opening the package, and following the rebate process.
Their use of the term rebate is very misleading. They have a short time allowance to file the paperwork. Instead of posting $20 rebate, it should say $20 rebate only for 30 days. Customers buy in good faith. Too bad the company doesn't deliver the same!
Herbert of Pembroke Pines FL (06/18/08)
computer was brought TWO weeks ago to install a graphic card. Initially was supposed to be installed while I waited; tech/salesperson talked me into ggraphs accelerating and antivirus software, so delivery would take two days later.Hard to rachch any person to advise about ordeer status. Later I foud due to a promotion on the antivirus software installation all tech were backed up. Now TWO WEEKS later my machine is not ready
I'm uinemployed and tht's the amchine I use to contact job-boards.
Francis of Cumberland VA (06/01/08)
I ordered a Garmin GPS system for a birthday gift for my girlfriend. I am currently overseas in Iraq. I was sent an email saying I needed to call to clarify some information. I used my bank Visa card and had it shipped to the same billing address on the CC. I also had it shipped in my name. So, an order was placed by me, to be shipped to me at my home billing address. It isn't easy to get to a phone here, and when we do we like to try and use what little phone time we get to call family and loved ones.
Not to be put on hold with Tigerdirect. I eventually did speak with a person, how told me the billing department was not available by phone at the time of my call, (Iraq is eight hours ahead of EST). I asked to speak with supervisor as it was very difficult to call. After being put on hold, I did speak with a supervisorwho told me he woud email the credit card verification people and explain to them I could not call as they required and handle the matter via email. 2 days later I got another email from noreply asking me to call to verify information. There was no response to the other email request. I eventually managed to get to a phone and again called. I spoke with someone in the credit verification department who verified my home address. The same home address that was on the order placed. The same address on my CC billing.
I went to the website and tracked my order, and verified that my address was correctly listed there. She thanked me for my time, and said the order would be completed. 2 days later, I recieved another email asking me to call again. At this point it should be known that the amount for the purchase has long cleared my bank account showing tigerdirect in the online banking statement. So, they had my money, and were still holding the shipment.
I called again and spoke to a customer service rep who verified that it showed in there records that I had indeed called, and verified information,and he didn't understand why I was sent another email. As of the first of June, they were still holding the order placed on 22MAY, even though they had recieved payment on 23MAY.
The damages by this would described as emotional, as my girlfriend has not recieved her birthday gift, stress because I am in a warzone, worrying about things back home, the difficulty of getting to the phone and using limited resources to call tigerdirect as opposed to using that time to talk to family/loved ones, and the price of the order, as I have still yet to recieve the order items.
Herman of Miami FL (05/22/08)
I purchased a Gateway notebook during the post-Christmas sale. The salesperson told me that the notebook had a one-year warranty, and in the rush, I purchased it. Low and behold, the computer died after 90 days of using it at home. I called Gateway, and they informed me that the notebook only had a 90-day warranty. I then took the notebook to Tiger Direct. They told me the same, and told me (happily) that I was out of luck, unless I wanted to spend $69 having a diagnostic run on the unit and then having them repair it.
I am out of a notebook. What a waste of $500! I purchased most of my office equipment from them, but I will NEVER go back to Tiger Direct.
Rachel of Middleton WI (05/19/08)
First time shopping here. Normally use NewEgg, but they didn't have the product I was looking for and my credit card company offers 5% rebate for TigerDirect. I also normally ship to my apartment, but I will be traveling to my parent's house this weekend, and to help guarantee it will get there by the time I leave, or while I'm there, I temporarily changed my billing address at discover.com, then purchased my order, only to have TigerDirect tell me my order failed credit card validation and I need to call them.
Sure enough, they tell me my address doesn't match what's on my account, and they had to end up calling Discover to verify, with me on the line as a 3rd party to verify more information (i.e. security questions). After verification succeeds, TigerDirect customer service tells me that's great but they still can't accept my order because they don't accept credit cards with recent changes to the account. What? It's not listed ANYWHERE on their site -- I even did a google search.
Had I known that I would've taken the time to call Discover and add an additional ship-to address -- would've taken less than the phone call to TigerDirect this evening, not to mention the time to write this review. They finally did allow the order to go through, but they won't let me use that card on their site for 90 days. Considering this is the first time in ~8 years in ordering electronics I've used their site, it shouldn't be a problem, however, it's still frustrating. Going to take a lot for me to want to shop here again, due to this negative experience.
Joya of Gulph Mills PA (04/25/08)
Purchased set of MOTORKR headphones (whitebox -- not in retail package but new nonetheless according to their website); they were marked refurb, but website said nothing about the product being a refurbished unit.
Complained, exchanged them, received a set that had a hair on one of the earpieces, and one of the functions did not work (clearly not a new set).
Complained again, was given no explanation as to why this was the case. No effort made to rectify the situation by sending a sealed unit (retail packaging vs whitebox). Would only exchange for another whitebox, which I found unacceptable.
Have over $100 tied up in two unsatisfactory headphones which I am returning for credit, and still no assurance that the third one they will send won't be equally as problematic.
J. of Raleigh NC (03/24/08)
Ordered a Palm Treo 680 from Tiger Direct. This product was obviously not new when delivered. All of the seals were broken on the package and software. If I knew it was used I would not have purchased the item nor paid full price. This is a deceptive practice and I will not buy product from them again.
On top of it all, the product did not work and I have sent it back to Palm for repair....again, deceptive practice.
Phone would die and lock up shortly after connecting to the mobile carriers network even when powered by the wall charger. There was no physical damage to the unit.
Mike of Seattle WA (03/05/08)
Tiger Direct offers a price guarantee...from their website: TigerDirect.coms 30 day price protection policy: In the event our advertised price on an item falls within 30 days of your purchase date simply E-Mail us within 30 days of your original purchase date and we will issue you a Tiger Credit in the amount of the price drop good toward the purchase of anything else we sell.
Last month I bought a Logitec Remote Control for $79.00. The week after, over President's Day, it was advertised for sale at $69.00. I sent them an email asking for the guarantee. The first reply I received said that they would not pay the guarantee, as the product was now $99:
We apologize for the inconvenience. Our records show that the price of this item is now $99. We are unable to issue a price match for the price you requested at this time.
I wrote them back, to remind them that I emailed them about the lower price when the lower price was in effect, and that based on their guarantee, I should be reimbursed the $10 due to a lower price having been offered within 30 days of the sale. I received a second email telling me that they wouldn't honor the price guarantee because they don't provide guarantees on items with rebates:
Please note that the Tiger Direct Price Protection program does not include rebate offers. The Price Protection can only cover the original price of the item. We do apologize for the inconvenience.
However, there was no rebate on my original purchase, and no rebate offered on their $69 price. I even sent them a picture of their ad to prove it. With this email, I reminded them of their guarantee, and their obligation to fulfill a promise, and that I was likely to not do business with them again if they didn't honor their advertising. I received back an email granting the $10 as a credit - along with an insulting email that said:
The price protection policy we carry is one we have exclusively for customer service and we are in no way legally obligated to issue funds for changes in prices any more than we are obligated to charge you more if the price goes up a few days later.
Wow - no understanding on their end of their obligations based upon their advertising! I am guessing the run-around they gave me is standard operating procedure at Tiger Direct for price guarantees, so I'm not buying from them anymore, even through I have bought from them for over 10 years now. Egghead or Amazon for me from now on!
John of Bay City MI (03/01/08)
I have made MANY purchases from Tiger Direct - I have yet to have any rebate be approved or paid. I still do business with them but never fall for items with low (rebate) prices that they don't honor. Rebates with Tiger Direct are a LIE!
They have inaccurate information - then they suggest you resubmit the rebate requirements - of course all you have are copies which are disallowed.
Jerry of Dulles VA (03/01/08)
I purchased an item with TigerDirect which offered a rebate. I submitted the rebate and eventually received $20 as promised. I deposited the check and was later assessed a $25 fee after the check bounced. I have repeatedly emailed and called TigerDirect and OnRebate.com which offered the rebate. I have periodically gotten a couple of responses from OnRebate.com asking for more information then nothing for months until I start over.
I am out the $20 rebate check plus a $25 bank fee for the bounced check and of course lots of wasted time.
James of Lawton OK (02/27/08)
I have been lucky with my emachine T4010. I got it for Christmas of 2006 and haven't had any problems so far. I did upgrade the ram so I could install Windows Vista free upgrade. I hope I don't have any problems like others have had with their computers. I have had 2 other Gateway computers in the last 11 years, and they still work.
John of Germantown WI (02/27/08)
I purchased a Samsung 56 DLP TV set and extended warranty from Tiger Direct in August of 2006. I started having trouble with a temperature sensor that would shut the TV off after 1/2 hour, in November of 2007. I have been calling Tiger Direct to use my extended warranty since then. They keep telling me they will have a technician contact me. It's now 4 months later. I have never received any call from a technician. I contact them at least 3 times a week. If there was some way I could sue for breach of contract I'd love to do it.
Louis of Vallejo CA (02/02/08)
On June 30th, 2007 I bought $662.67 worth of computer parts from TigerDirect.com. This total included two (2) mail in rebates. One for $50.00 from On-Rebate.com for a 17 color monitor, and one for $20.00 from the Rebate Processing Center for a power supply unit.
Both rebates were denied because they claim I made the above purchase from TigerDirect.com on July 1, 2007, and both rebate offers expired @ midnight on June 30th.
I have documentation that clearly shows I made the purchase on June 30th before the midnight deadline.
I resubmitted both rebate requests with documentation showing I did everything required for the rebates, yet both rebates were denied a second time.
I have emailed TigerDirect.com three (3)times just to be told to send my complaint in writing.
On November 11, 2007 I sent TigerDirect.com a certified (20) page letter detailing my complaint (to the address above again per their request). My letter was received by TigerDirect.com on 11/16/07 and signed for by a Claudia Vargas.
DigerDirect has yet to communicate whether they plan on making good the $70.00 in rebates I am still waiting to collect, nor have they so much as aknowledged receiving my letter.
I just read in Reuters (Jan 27, 2008) that TigerDirect.com has had widespread complaints, customer lawsuits and now an investigation by Florida's attorney general alleging that TigerDirect fails to pass on manufacturer's rebates to customers.
I have to agree with this article, as I am one of those customers that is short $70.00 I was very much counting on when I made this latest purchase from TigerDirect.com
In June 2007 I bought over $1,000 worth of computer products from TigerDirect.com. This June 30th purchase for $662.67 was in great part because of the two very attractive mail in rebates. I was counting on the $70 in mail in rebates. It is too late to return the items I purchased from TigerDirect.com, yet they were paid immediately by credit card for the entire purchase.
Something need to be done to this company. I will gladly be a part of any class action lawsuit against them!
Pj of Clearfield PA (01/07/08)
I ordered a refurbished computer that seems to work well and the shipping was free. However, they sent some kind of pop up software that i didnt order, which was rated as poor to mediocre so i asked for an RMA to return it. I had told my credit card company and they said they couldnt remove the disupted amount because they had cleverly added it in with the cost of the computer and i wasnt disputing that charge.
AFter months of emailing back and forth i finally got an RMA, returned it at my own expense and nothing. after nearly a year i got an email today that said they wouldnt be issuing another RMA--which i didnt need, i need my refund. There should be a way that warnings redirecting to sites like this pop up when anyone goes to their website to order anything.
Daniel of Albany OR (01/07/08)
Never received rebate check. Refusing to reissue check after 90 days even though they have confirmation that the original check was never cashed. I never received it.
L of Quemado NM (01/03/08)
I ordered a refurbished laptop computer. It arrived with some installation stuff still needing to be done by the factory (stuff I had no idea of how to deal with) and no drivers. No sound, no wireless, no nothing. I sent it to my brother in law to deal with and he talked to Tiger Direct, had to send it back to them. It has been over a month since I paid for that computer, I have no computer! Tiger Direct didn't even bother replying to my email. I will never buy from Tiger Direct again.
I had to buy a laptop from another source so I could work! I'm out the money until/unless Tiger Direct ever sends the original laptop, fixed, to me or my brother in law or they say it can't be fixed and give me a refund.
Tim of St Louis, MO (01/01/08)
My son bought his high school graduation computer from Tiger Direct. He spent over $1,000 for an unassembled computer.
Upon receiving the multiple boxes we found the tower was broken. Sent it back only to receive the second one, broken as well. My son did not want to send this one back, he wanted to start building his system. Once everything was in place he started the computer, it would not work. I have a friend who knew someone at Best Buy and they analyzed the problem to be the hard drive, so we sent it back to Tiger Direct. The replacement they sent was bad as well. Went to Best Buy to purchase a new hard drive, it worked.
Six months later and two days before Christmas the power supply needed to be replaced. Went to Best Buy and bought a replacement. Hooked it up and it works for about an hour.
Frustrated we took the computer to Best Buy to have analyzed by the GEEKS. $59 later we find out that the processor and motherboard need to be replaced. Called Tiger only to be told that they cannot do anything, has to be sent to the manufacturer.
David of Northridge CA (12/31/07)
Tiger Direct is the epitome of a company that rips off consumers and flaunts its overt non-responsiveness to consumer concerns on the products they sell, the exorbitant shipping costs, and general carelessness. The shipping charges are through the roof. I tried to arrange shipping on my own account. No one there was willing to give me the pickup location for the packages. I called, e-mailed, and faxed. Concerns are intentionally ignored.
Wasted too much time on this company that does not care. With the exception of one person, all the customer service people were a combination of rude, careless, and incompetent. Absolutely do not buy anything from this company. I have already filed my complaint with the Better Business Bureau located in the Miami area. You should do so as well.
Joseph of Saint Petersburg FL (12/14/07)
I was ripped off on my rebate. A class action suit is required. Florida States attorney where are you?
I spent 45 minutes filling out forms on one rebate. I confirmed all OK and no refund ever came after multiple complaints and promises.
Tommy of Maplewood MN (11/29/07)
I was sent the wrong motherboard. My sales rep, Douglas Rehor, told me he would send me the correct board. I have not received it, and he does not return my calls.
I lost a $700 sale because I told the customer I was waiting on his board to build his computer; after two weeks he called and canceled his order.
Mike of PA (11/23/07)
Tigerdirect.com uses arcane rules to screw their customers out of rebates. In the past I've only needed a packing slip to receive one, yet TigerDirect's packing slip says just go to website for rebate. In the meantime my box got thrown out. I found out that without the UPC code, no rebate--and absolutely no one caring at this company. They actually hung up on me. I lost $40 due to rules that a customer friendly company should make clear on the packing slip at point of receipt. Instead, I'm sure this is something they hope happens.
Theron of Eaton Rapids MI (11/15/07)
When ordering components for a complete computer system from Tiger Direct. The first time the order arrived the MB box was opened and the static bag was open. The bag seals were broken, the game was missing as was the SLI bridge. I called and started an RMA, but they refuse to cross-ship even though as a business customer we had spent $35,000 with them last year. I finally was forced to ship the MB back and wait a week for the new one to arrive. When it did, this one was in even worse shape with the box being torn. The customer service rep refused to believe that anyone could have opened the box even though it clearly had been.
Tiger Direct again refused to cross-ship the order. EVERY order I have ever made with Tiger Direct/ Global computers (business side of same company) has had at least one error. It be better spending a little more money and getting what you want, when you want it, in the condition you expect it, from ANY other company.
Alan of Black Canyon City AZ (11/12/07)
I ordered from Tigerdirect.com (Oct. 27, 2007) an AMD Retail Version CPU and a tube of thermal paste. The website clearly stated the CPU was in stock. The next day I got an email stating the CPU was back-ordered but the small tube of thermal paste was shipped. They charged me 8.95 to ship the paste. I called the next day and was told I would receive the CPU the next week. I called again on Nov. 14 and was told that the back-ordered CPU will not come in, and maybe I should choose another. I complained that I was charged $14.95 total for a little tube of thermal paste that I don't need since the CPU will never ship. I got nothing but silence from customer service. TigerDirect is one of the worst online retailers I have ever dealt with. Stay away from these people.
Jorge of Chicopee MA (10/25/07)
I purchased several computer parts from Tiger Direct, for each of these items I was entitled a rebate. OnRebate.com sent me the rebate checks but they all bounced with no funds. Now my bank charged me for each of these bad checks (9 checks all togheter). The total I am out including bank charges are $295. Throughout countless and countless calls I have got lots of promises and never got my money back. I have contacted my local Attorney General's Office and cannot help either! How can a company of this stature such as OnRebate.com that deals with millions of dollars every year, can get away with this?
Lots and lots of headaches, a great deal of time spent, money spent, energy spent, and to top it off, got charged from my bank from all of their fraudulent checks...and got nothing back! From what I can see from these listings, other people have gotten into the same mess, so my question is, are there any class actions against these bastards? If not, LET'S GET STARTED WITH ONE! PLEASE - Any attorney, feel free to contact me at any time. Thank you.
Howard of Broken Arrow OK (10/24/07)
I order a Sony S-series laptop power adapter. After 10 days, I contacted TigerDirect to check the status. I was told on that call and subsequent calls that the product was coming from Sony and TigerDirect would sent an e-mail to Sony to expedite the product. After 3 weeks and no follow up from TigerDirect, I canceled the order. I have called the Corporate Office as many as 30 times and was immediately put into a rolling queue with nobody every answering the phone. I tried calling customers service and that was a joke as I was put in to the rolling queue again. Doubtful if I will ever buy from this company again.
I wasted several dollars in long distance charges on hold for their Corporate Office.
Behnam of Elmhurst NY (10/24/07)
On Sept. 20 I ordered a NVIDIA Quadro FX 1500 256MB PCIe (OEM) (TC3H-1105 ), along with a CA PC Protection 2007 Bundle Single User (CA07-7900). The order was taken by a Felix Mercado who was very helpful during the transaction. Problems occurred when Mr Mercado sent over my package worth over $600 without asking for a signature upon delivery. As such, UPS left the package unattended and it was lost. When I called Tiger Direct, they started a trace on the package. Because they had not asked for the signature upon delivery, UPS claimed they had already done their job and case was closed.
All I got for my money was an apology from Tiger Direct and no refund or replacement. Now I'm out of $633 and no merchandise. Consumers, beware!
Shane of Loma Linda, CA (09/25/07)
I ordered a 42 LCD Vizio tv from Tiger Direct and then canceled the order to purchase a larger 46". I never received my money back and it has been more then 30 days. They told me the check was in the mail weeks ago.
Not only that, it also took 3 weeks to get the tv I purchased.
Gail of Geneva, IL (08/22/07)
On 10/30/06 I purchased a new Westinghouse laptop. I also purchased an extended warranty.
On 8/14/07 the power cord on the laptop no longer worked, so I called Tigerdirect and was told to call Westinghouse. I gave the serial number to Westinghouse and was told that the laptop's 1 year warranty expired 6 weeks ago! Tigerdirect insists I purchased a new unit and was shipped a new unit but according to Westinghouse that laptop's 1 year warranty started July, 2006.
I just get the run around from Tigerdirect. I have an extended warranty and I still have (or should have) the one year warranty in effect.
William of Manchester, NJ (08/20/07)
I ordered memory for my laptop, which turned out to be the wrong size. I called Tiger Direct and received a RMA. They advised me to return it to the location from where I received it.
After several phone calls and emails, they are telling me that I should have returned it elsewhere. They have no phone number or anyway to contact the people who sent it to me so I can try to track it.
I am out $70.
Russ of Palm Coast FL (07/25/07)
I ordered a Gateway GT52235E computer
from tiger direct . They informed me the it was on back-order and about a month wait. I decided to cancel the order. I did receive a confirmation from TD that the order was canceled.
TD clearly states in red letters under their terms and conditions that no item will be billed until it is shipped.
I thought the issue was finished until I received my Discover Card statement showing I was billed by TD FOR $407.10
I called TD and they gave me a big runaround, after several more calls they reluctantly agreed to refund my money. I asked that they send me an e-mail to confirm the refund. They refused!
I do not know at this moment if I'll ever get my money back.
Wayne of Saint Robert MO (07/10/07)
I ordered a 46 LCD HDTV on 22 June 07 and paid $177.50 for postage and handling. It is 10 July and I still do not have a TV. I have spoken to at least ten customer service reps, who either transfer me to an answering machine, place me on endless hold with horrible music, or tell me the same thing - A trace has been placed on it and it's being processed. It's been processed for a week now.
James of Valrico FL (05/18/07)
A 2-1/2 inch internal notebook hard drive was ordered on 16 May 2007. It was a Seagate 160GB 5400/8MB 2.5 Mobile HD, Seagate SKU TMD-160A BM
The drive was delivered by UPS, 2nd day air as contracted. When opened, it was discovered that the anti-static bag containing the drive was already cut apart and unsealed. I called their 800 number on the packing slip immediately.
The first call center person suggested plugging the drive into the notebook computer to see if it would work. He also said it would take about 2 weeks to turn around a replacement drive. After some discussion about the unacceptability of this, he hung up.
Between the previous call and the next call to their 800 number, I connected the drive to an Apricorn EZ-UP-Universal drive upgrade kit to enable me to connect the drive to a USB port of an already fully functional notebook as an external drive to test the drive and see if the drive had actually been formatted and used by a previous owner.
On plugging the connecting the supposedly new drive to the computer using the USB port, some software already on the drive automatically started and installed things or chaged things on the original hard drive still in the notebook.
Realizing that some software on the supposedly new drive had done something to the original operating system and hard drive still in the notebook, I decided to examine the drive contents to see it it could be determined what it was.
Examining the drive led to the discovery that some person named Bob had already used the supposedly new drive and had installed his Windows operating system on it.
I immediately called the 800 number for Tiger direct again. This time, I got a different person at their call center. This person didn't believe any of this but offered an exchange that would still take two weeks. This is still unacceptable. I wanted to know how, when I had paid for 2nd day service, a new drive would be delivered overnight and how the now corrupted operating system and files on the already existing drive in the notebook were going to get fixed. This person offered to transfer me to a supervisor and whereupon I was disconnected.
On calling a third time, I asked immediately to speak to a supervisor. This supervisor proceeded to tell me what a computer expert he is and how what I am describing is completely impossible to occur. He still offered the 2 week process of exchange, but denied any responsibility for damaging the operating system and data on the computer to which the drive had been attached.
Peter of Fountain Valley CA (05/18/07)
Order # I8016318. I ordered a heatsink with $10 rebate. I attempted to apply for the rebate, it says it's for Canadian residents only. I contacted Tiger Direct for this issue. They gave me another rebate form, but that rebate form has been expired. It was a horrible experience.
Roger of Chapel Hill NC (05/18/07)
It is indeed very difficult to get a rebate out of OnRebate. They reject rebates with nothing wrong with the submission and when they do accept it it takes months to get the rebate. TigerDirect and OnRebate are the same company do TigerDirect cannot say it is a OnRebate problem. TigerDirect offers many good deals with rebates, but if you cannot get the rebate it is not worth it. I wonder if TigerDirect set up OnRebate with a different name to obscure the fact they are part of the same listed company SYX.
Sarah of Waukesha WI (05/07/07)
I purchase a computer and monitor from tiger direct. The total cost was 968.37 with 205 in rebates due. Due to shipping issues, wrong part and lack of parts my rebate time expired.I explained to them the situation and after a month of emails. I called. I spoke with a rep who took the report and put me on hold for 30 seconds to speak to his manager about this. After the pretend talk he came back on and said there was nothing that they could do and I could send it back. I said I had to speak with my IT person and I would get back to them. I emailed them the response my IT person said and never got a response I had to email it three times finally tonight I got a reponse saying there is nothing that they could do but to shop again at tiger direct.
Sharon of Belvidere IL (04/04/07)
We purchased a laptop on March 20th 2007. We paid using the eBill payment method. They received my check for 699.66 on March 26 2007. This check has since cleared my account. Do I have my laptop yet? No. They are holding my money until April 17th 2007. Just to make sure its good. What the hell!! It is a good check, it already cleared my account, there is no way I could get the money back unless they give it back to me. I have faxed and emailed them multiple copies of my cancelled check to show them that they have my money. I am very worried that I will never see this money again. I desperatly need help dealing with these people please. I just want my money back so I can go elsewhere.
Brian of Saskatoon SC (04/03/07)
REBATES are a scam, I filled out everything sent it in and didn't get THREE rebates, like I have time to argue with them, I run a multi million dollar business.
Mike of Houma LA (03/21/07)
I perched the mach speed mother board form Tiger Direct on 10/21/2006. Mach speed says that the mother board has a life time warranty. I have been having problems from the very beginning and emailed mach speed about my problem. They did try to help with suggestions that did not work. I contacted mach speed on Feb. 8,9 and Mar. 13,14,15,19,and 20. All I wanted was the mother board to work. I asked for mach speed to give me a Return authorization. They will not respond to my attempts to bring this matter to an end.
Price of mother board $65.38 plus shipping
Brian of Lake Ozark, MO (03/05/07)
Delay and denial of rebate. Cumbersome and unnecessarily prohibitive policies. Different excuses every time I try to resolve.
Linda of Staten Island, NY (01/17/07)
I bought an Acer laptop for my son for Christmas. They sent me a refurbished one. When I ordered this computer I specifically made sure that it was a new one and not refurbished since Tigerdirect does offer reburfished ones.
Also, there was no information that came with this computer. All I had was a toll free number that is good for nothing since they never answer the phone. We've been trying to reach them since December 26th. My son finally got someone on the phone for technical support but they gave him the run around telling him to call another number. No one answered that one either.
Now I have this laptop computer that has not been hooked up because of some technical issue.
Cathy of Wylie TX (12/28/06)
I purchased a laptop and used a gift certificate toward the purchase and was not given credit for it. I completed the fields as directed in the online order form to redeem the certificate. The amount was not credited on the online order so I called and talked to a cs representative who took my gift certificate information and said I would be credited. When I received the invoice, it did not show the credit so I called back. I was told that I would receive the credit and if there was a problem the representative would call me back. He did not call back so I called back the next day to confirm that it was taken care of and was assured by a third cs representative that I would receive the credit. When I received the credit card statement they had charged my credit card the full amount with no credit for the gift certificate. I have yet to get this resolved.
Loss of $250
Aman of Sterling VA (11/25/06)
I bought a barebones AMD Athlon 64 computer from Tiger direct. The price published on their website was based on the 4 rebates totalling over 120 USD. I submitted the rebates as per all procedures and sent the UPC's in mail. As per their website they have recieved everything required for the rebate. They mentioned that normally it takes 8-12 weeks to clear a rebate but it has been over 15 weeks but they have not sent the rebate checks. I have tried to contact them atleast 10 times by email (as the phone number goes to machine) but have not got any response. I am really disappointed and would like to know what can i do to get my rebate checks.
Patrick of Pagosa Springs CO (11/01/06)
EXCESSIVE REBATE DELAYS I purchased a HP monitor through Tiger Direct in June. My rebate was approved by OnRebates in August. Here it is November, and NO REBATE. Each email to them results in a delay of a week, before a response is received. But, the response is just another delaying tactic. These companies (Tiger Direct and OnRebates) seem to use delaying tactics to defraud. I suspect that they factor interst earnings on delayed rebates and direct profits from denied rebates into their business plans. The public needs to demand consumer fraud investigations into these business practices.
I have lost the use of this $50 for an excessive period.
Phillip of Houston, TX (10/29/06)
I purchased two items from TigerDirect in early July. One was a barebones computer system which came with $180 worth of rebates (seven in all). The second was an LCD computer monitor, which came with $100 worth of rebates (three in all).
I carefully followed the required OnRebate.com process. I was informed that all the rebates had been approved and that pending final vendor approval would be paid. That was in July/August, it is now almost November. I have received no rebates.
My second complaint is with OnRebate.com. Their whole rebate process is so long, complex and dragged out. I think their sole purpose is to defaud would-be collectors and cause them to give up.
Amadeo of Kenosha WI (10/24/06)
I have not receive the rebates they offered, when I call they gav me the number of a company name OnRebate, which every time I call their system is not working, I believe Tiger Direct is stealing money from their custmers misleading with they rebates that they never honor, to me this a scam, I will never buy from this company any more! I can beieve this companies can get away with stuff like that!
I had lose time and money with this company, besides I lot frustration, since I start buying from them(about $350.00)
Patti of Knoxville, TN (10/21/06)
I ordered a Lenovo port replicator for $171. I received a Techtronix Phaser 7300 Color Printer Transfer Unit. (I don't even know what it is.)
In the past month I have called 3 times and emailed 3 times in an attempt to have this item picked up. Although Customer Service admitted that the error was theirs, they issued a return authorization which requires me to pay shipping and insurance. Why should I be stuck paying shipping for their error?
I have requested a refund for my port replicator, but no refund will be issued until they receive their transfer unit -- and yet, despite repeated assurances, they have not arranged for pickup. Customer service has been impatient, incompetent, and utterly unmindful of their failed promises to take care of this problem.
This was my first order from TigerDirect -- and it will be my last. I ordered my Lenovo port replicator from another company and received the item promptly.
Zoeanna of Geraldine, AL (10/19/06)
I purchased a barebones kit from Tigerdirect.com because it was going to be cheaper than everywhere else I had found. Cheaper because of the $100 worth of rebates. Which I have NOT received and have since been told that only one of the 5 RED envelopes finally made it this week - after 10 weeks!
I followed the directions to the letter! All steps of processing were completed and CONFIRMED by their web site. EXCEPT PAYMENT.
Christopher of Duluth, MN (10/15/06)
I purchased a monitor that promised at $99 rebate. I have not received that money yet and it's been almost a year.
I contacted the company and the guy I spoke to on the phone said it appeared that all of my paperwork was in order and gave me a telephone number to call. That number proved to be useless and I have yet to receive the money.
Lilia of Dallas TX (10/10/06)
I received an email from Customer Service TigerDirect. Com that my documentation for my rebate has been submitted to Onrebate's resubmissions department for further review.I will be contacted with the payment information. The email was dated Aug. 28,2006. I never heard from anybody since then. I tried contacting this company over and over again. Nobody knows what I am talking about. Until finally I was able to get hold of Larry 5898.He was very rude. He told me, my application can be turned down even if I submitted the necessary papers.
I paid extra dollars to expidiate the processing of my money. Larry told me It would still take 10 weeks to process my claim.I sent a follow up letter but was returned to me.The letter was addressed to:Maggie Thomas 120 East Palmetto Park Road 3rd Floor Pocaraton FL 33432 This information was given to me when I inquired at Customer Service. I brought two products from this company last June, 2006 and has been claiming my rebate since then. I do not know if I could still get my rebate which is less than $200.00
Allan of Shelton, WA (10/07/06)
Item came with a $50 rebate. The first submission was denied as I failed to attach the serial number bar code. After I resubmitted the rebate with the serial number bar code, the rebate was listed as accepted.
I had the opportunity to get my entire rebate almost immediately if I allowed them to deduct more that 10% ($5.50 out of $50.00) from my rebate. Otherwise I would have to wait 8-10 weeks. Even thought it's ridiculous to have to wait 8-10 weeks, I accepted that option.
10 weeks passed last Tuesday and I'm still waiting.
I have currently been on hold for 30 trying to talk to Tiger Direct and have doubts that anyone will pick up. It appears that I am out my $50 rebate.
Cathy of Ocala FL (09/16/06)
In December, 2005 I ordered a computer & monitor from Tiger Direct. The equipment came with HP rebates, that I filled out and sent with all the documentation. I had a minor question, so I called TD. In the course of the conversation he sold me an eTrust Internet Security Suite and Desktop Migration program, saying that with the rebates, I would have a full year's use for free.
About a week later, I got an email from onRebate (which is owned by Tiger Direct) telling me that two of the rebates (for $10 and $30, the smallest ones) had been approved and two ($40 each) had been declined. I tried to call them to find out why, but their automated menu does not have the option to speak to a human.
I emailed a request to find out why these two rebates were declined and received another email saying I would get a response within 72 hours. Nine months and 15 more email requests and I'm still waiting for an answer.
Cecelia of Moon Township, PA (09/11/06)
I purchased E-Trust Internet Security Suite in April 2006 and was told I would be receiving $80 back in rebates from OnRebate.com. One for $20 and one for $60. I sent all required documents in as soon as I received my merchandise---one was denied for insufficient documentation even though I sent in ALL required documentation. I even double checked and triple checked, and yes, everything was sent in.
The other rebate ($20) was supposedly processed on July 3, 2006 (about 2-1/2 months later) and I received an email saying my check was processed and mailed. However, I have yet to receive anything. I have sent NUMEROUS emails to OnRebate and after a lengthy delay I always get an email saying to allow 5 to 7 business days for investigation, or now...2 to 3 MORE WEEKS for more investigation. I call the phone number they list, and after audio response, hold for at least 30 minutes with no one ever coming to the phone. Something tells me they plan it that way.
Joseph of Saint Petersburg FL (08/25/06)
Bought a Hanns-g monitor last month from tiger direct. Having had a previous problem with thier rebate system I should have known better. But a low price after rebate drew me in again like a sucker. Needless to say both rebates were turn down for missing paperwork. I rechecked my scans I made before mailing and every T was crossed and every i was dotted. Copies of the oridginal invoice included. Perfect paperwork was turned down.
It's time for the attorney general to look into these people for false and misleading promises. The web is loaded with broken promises from Tiger Direct cheating on their rebates.
Grady of El Paso, TX (08/22/06)
I ordered a laptop from TD and signed up to have 4 payments deducted from my credit card. Tiger Direct took ALL the money on the FIRST payment.
The first guy I spoke to said he would call me back after he spoke to his boss, but he didn't. The second guy said they couldn't do anything, and the third guy was very rude and said the WOULDN'T do anything. He also said I couldn't return it because it had been opened. He said we didn't sign up for 4 payments, saying we were lying because computers don't lie.
I read the agreement very carefully when I signed it and I know what I signed.
Vida of Kirtland, OH (08/22/06)
I ordered a 19" LCD monitor with a $70 rebate. I sent in the rebate exactly as required but the rebate was denied. Certified letters, phone calls and faxes later, I have two different reasons why the rebate was denied, neither of which are true. I am being ignored by my repeated requests for my rebate.
David of Huron, OH (08/18/06)
I bought a computer processor from tiger direct with rebates attached. I did not receive my $40 rebate.
Upon calling them they told me to send them the e-mail declining the rebate and get a new rebate form. I have not head a word from them since and my order was 5/19/06.
I called onrebate.com and they told me to call tiger direct - I called tiger direct and they told me to call onrebate.com. (which, by the way, is an entity of tiger direct).
Paul of Frederick, MD (08/15/06)
I ordered a desktop computer, a printer and a speaker system from tigerdirect.com for a total of $1600 including $117 S&H. Later on, we found out that if we had ordered these same items separately (shipped to the same address, with same shipping method) we would have been charged $24 LESS for S&H. We also found out that if we ordered the desktop and printer together, and then ordered the speaker system separately, we would have saved over $35 S&H.
Most likely, by adding the speaker system to the rest of the items, their computer system overcharged S&H when the weight of combined items was over a certain limit.
They agreed to give $24 back but I think they probably should at least give back $45.
Matt of West Haven, CT (08/13/06)
I placed an order for an Intel E6600 CPU for a computer. At the time of my order the item was listed as "in stock". I entered my credit card information, shipping address, hit submit, and my order was taken. The next day I considered ordering another one. I checked their web page and it was still listed as in stock.
I checked the status of my 1st order to see if it had been shipped. It had not even been looked at by TD, but there was a hold on my CC for that amount. The first employee I spoke to said a shipment of the item was arriving that day and my order would be shipped over the week end or Monday. I asked why the page still showed in stock , he didn't know. The next CSR said the product was not expected until late August. Again, she did not know why the page still reflected an in stock status.
I asked for a supervisor and spoke to Elizabeth, she repeated they would not get any in until late August. I was then transfered to Michael, who was very annoyed to even have to speak to a customer on the phone. After I repeated my issue for the fourth time, he told me, "your not going to get one, do your business somewhere else, I am cancelling your order".
I asked for his supervisor and was told there wasn't one. I later found out that TigerDirect frequently has employees pose as supervisors when talking to customers.
I believe they would have charged my CC that day and MAYBE shipped my item a month later.
Sarah of Prairie Village KS (08/12/06)
I purchased three Motorola Razr V3 phones on 9/19/05 at $199 each. Each phone had 2 $100 rebates offered after 180 days on service. I submitted the rebates with all information completed and UPC's attached on 3/20/06. I still have not received my rebates as of 8/11/06. The lastest reason given is that they discovered irregularities in the rebate process, and so were reprocessing all rebates. The rebates on one of the phones is being denied altogether because "your wireless carrier has reported that your rate plan was changed to a lower monthly plan or a shorter contract term than originally purchased."
When I purchased my three phones from Tiger Direct, I requested that all three phones be placed on the same family plan because, well, we're a family of three. When I received them, the phone that was to have our land line ported to it had been placed on a separate plan. I called immediately and had it changed to be included on our family plan as I had originally ordered. I have been assured on five different occasions over the phone with customer service that the issue had been corrected and someone would contact me in 10-14 days. the rebates are still being denied.
James of Akron, OH (08/10/06)
I have purchased approximately 8 pieces of equipment from TD, 4 of which offered rebates. To this date I am yet to recieve a one. Each rebate mailed in was gone over with a fine tooth comb as many others have stated, each one being DENIED for various, completely unplausible reasons. I have come to the conclusion that TigerDirect is ACTIVELY in the business of ripping off it's customers.
My last rebateable purchase was a $300 ATi video card that offered a $50 rebate. All forms were filled out and photo copied. UPC's were gingerly removed from the box. All items sent certified mail. TD customer support claims to have never received it. They say send it again, so I did. Then they claimed the rebate had expired. This is after 20 (NO EXAGERATION) phone calls.
William of Waupaca WI (08/03/06)
I bought a hard drive with the promise of a $40 rebate. After completing and submitting all the paperwork, I received a email that indicated my rebate was approved and I would receive payment shortly. I later received an email indicated my check was processed and sent. After several weeks and no check, I made a number of calls to the rebate center (OnRebate.com) and to TigerDirect customer service. No return phone calls, no satisfaction. Was told that I needed to re-submit everything and wait another eight weeks. As I assumed rebate check was sent, I no longer had original paperwork.
Earl of Yucca Valley, CA (08/02/06)
I purchased 2 laptop computers with a $50 rebate on both. When I applied for the rebate I was told only one per customer, so I applied for ONE rebate. I followed the request form and sent in the Barcoads and slip and was told, SORRY, you didn't send in the proper forms. So now I am out $100.
Brent of Richmond VA (07/18/06)
On June 12, I ordered eTrust Internet Security Suite and a NEC DVD writer, a bundle that Tiger Direct advertised at $9.99 after rebate through 6/12. I visited ONREBATE.com, as instructed on the TD web site, and could find only $50 in rebates, when there should have been $90.
I called TD for clarification and was told that I qualified for the $40 rebate and would have to find for myself on ONREBATE's site. The only rebate available for $40 was for purchasing a bundle consisting of the eTrust suite and qualifying hardware or software. Although the DVD writer was not included in the qualifying list, it was my only option.
I submitted all the documentation I had, and, of course, the rebate was denied. I contacted Tiger Direct twice and both times was disconnected.
I won't be ordering from Tiger Direct again. There are too many reputable businesses, on-line and brick-and-mortar, that offer good values without rebates. Or, if they offer rebates, they will actually offer useful information about how to receive them.
Brad of Hoboken, NJ (07/17/06)
I have bought from Tiger in the past and have always had good deals, but have had to deal with the hassle of rebates. They always come through sooner or later. However, this last time my rebate did not come through for a digital camera.
I called CS and they said I had not signed the form. I looked at my copy and sure enough, I forgot to sign because I did not see the line (it is not so clearly marked). I guess it's my fault but maybe they should make it a little more obvious.
In the end, the CS person said I could resubmit, which I did. Let's see if they come through this time.
Bert of Miami Beach, FL (06/28/06)
I thought I purchased a cellular phone from Tiger Direct. That was not the case. It is CellularNation.
This only became an issue when I found out that the phone was used. The timer showed over 20 hours, there are telephone numbers in the phone and the messaging was in Chinese! Trying to get Tiger to respond has been unsuccessful.
If Tiger is selling used phones or they are not the selling company, they should state so.
Paul Smith of Austin, TX (06/20/06)
I recently purchased an APC TC1000S notebook bag from Tiger Direct. When I received the order I was astonished to find that while the packing slip showed the correct item, they sent me a no name cheap generic notebook bag instead.
When I contacted their customer service, they were unable to match the UPC code on the cheap bag they sent and it was not listed on their web site. They said I needed to send the wrong item back and they would investigate the problem. I informed them that I didn't want to wait for them to send me a return label, wait another week for them to get the returned bag and another week for them to ship the correct one. I told them they needed to send me the correct item that I paid for and THEN I would send them the wrong bag back. They refused.
John of Baltimore MD (06/01/06)
Two rebates ($50 and $20) mailed on the same day in different envelopes were mysteriously not recieved by Onrebate. I mailed then Nov 11 so they arrived with the Thanksgiving and Pre-Christmas rebates. I find it hard to believe that the US Postal Service could lose two seperate envelopes. I find it easier to believe that they were misplaced in the pre-season swamping at Onrebate. Onrebate has after two requests outrightly refused to honor the rebates even after I offered to show copies of my paperwork. The online rebate tracker is wortless since if the rebate is postmarked close to the 30 day window by the time you see the rebate was not recieved it is too late to resend.(That is, if they would accept a copy.) This $70 is enough of a financial loss that I can no longer justify purchasing from Tiger Direct. CompUSA and Office Depot have better rebate responsibility and customer satisfaction.˜
Xin of Lubbock TX (06/01/06)
Purched Motorola Razr V3 with promise of $200 rebate. Filled out the rebate forms and sent out all the documents. Three months later, received a notice that mentioned that my rebate was invalid because the date of submitted bills did not fall within the date range specified. I couldn't belive that. I certainly had enclosed the right bill as required. Anyway, I contacted them by email and was asked to resubmit the document for consideration. I did it and two months later I was told again my rebate request was denied becasue of the same reason. I contacted them several times by phone and email and they insisted their decision and didn't want hear any explanation.
Lance of Pittsburgh PA (05/27/06)
I purchased a RAZR cell phone from their web site promising a $50 mail in rebate. I carefully sent in all the documentation for the rebate. I was contacted that my claim was denied because I did not send in the UPS code from the box. I carefully cut the code of the box and enclosed it and threw the box away since it was now considered trash. I contacted Tiger Direct with this information including my order number from their company. The last reply was that I would have to contact the manufacturer and see if I could get another UPS label.
This is ridiculous ! I was cheated out of my rebate. The only reason I bought the phone from them is because of the rebate. I could not afford the phone without the rebate and now I am stuck with it. That is grossly unfair!
Chrisopher of Alpharetta, GA (05/24/06)
I purchased 2 Ultra 1024MB, 400mhz sticks of ram from their website on 05/15/06 and paid for the UPS 2nd day delivery. I received the package on 05/17/06, but there was nothing inside except for packing peanuts and my invoice, not even a single stick of ram.
I contacted them on their website, and since then they have replied to my email saying their records indicate that my order was shipped.
So now, I basically paid $237.01 for about half a pound of packing peanuts and an invoice!
Vladas of Port Richey FL (05/23/06)
Each and every rebate I've submitted to them over the past few tears was rejected for a fake reason (such as missing Invoice, when they do not provide any Invoices to begin with. After an order is placed, a confirmation e-mail is sent, then shipping incformation email fillows and that's it. An Invoice is never enclosed with the shipment either.) If you submit thei Confirmation e-mail or Shipping enclosure, the rebate will be rejected. Other made-up reasons are also used to reject legitimate claims. After some dozen threatening emails and letters sent to those crooked companies, they normally give up and issue a rebate. Fighting aggressively is the only way to your money.
Ray of South Beloit IL (04/19/06)
I sent all the required forms and details to Tiger Direct for a $95 rebate. Rebate was denied because they said I sent the wrong UPC Code in. I sent them a copy of the Rebate Form which showed the UPC attached to the form, you could even read the Seral No. of the monitor printed on the UPC Bar, no responce. Called my Credit Co. and asked if they could help. In less than 10 days, I received a letter from the Credit Card Co. telling me that my claim was resolved in my favor. If that had not worked, I was going to take Tiger Direct to Small Claims Court.
Without the rebate, I would have never purchased the monitor.
Gary of Beverly Shores IN (04/06/06)
My son and myself both purchased a HP Compaq 5000 PC, my son ordered my PC and had it delivered to my address. My rebate was denied because I used my address instead of my son's address even though I sent in all the properly completed forms with required labels and my address was indicated as the receipiant. This company uses a highly sophisticated paper work shuffle to deny paying a rebate. I didn't receive a rebate nor did my son, each of us paid 627.12 for our PC's. ( This company is the ENRON of rebates.)
Steve of Boise ID (04/06/06)
I wish I'd done more research before buying - very unlikely I'll be a return customer. I bought some merchandise from Tiger Direct, factoring in the available rebates when making my purchasing decision. It arrived in a timely manner and worked fine. The rebate submission process turned out to be quite complicated - you visit the onrebate.com website and enter order info., then print off the document which you fill out, then send it in with your proof of purchase. I probably spent 1/2 hour on each of 2 rebates. (And one was for a lousy seven bucks!)
Just before I put the forms into the envelopes, I noticed there was a place where I needed to sign. I was relieved that I noticed - I signed the forms and mailed. I got an email notification of a "status update" on 4/1/06. Their website told me my rebate request had been received - and denied because of no signature on the rebate form! (Can I say "Bull****!!!"?) No update on the other rebate request, that I mailed on the same day... a month ago. (Must have been "lost in the mail," huh?)
I contacted Tiger Direct - they told me they have a "guaranteed rebate" program - in order to take advantage, I'd need photocopies of all my mailed-in material, PLUS proof of when I mailed it. (So evidently you need to use Registered Mail to submit a rebate request with any expectation of getting the money.) At this point, I've told 'em that if they want to pull this scam on me, I may lose $57, but they've lost whatever business I might have conducted with them in the future.
In 2005, I bought approximately $25,000 worth of computer-related products for myself and my employer. (I submitted 32 rebate requests in 2004 and 12 in 2005 - never a problem with any of 'em.) There are a lot of places to spend my money other than with these clowns! (And I'll warn my friends, as well.) I'll never trust Tiger Direct again. (I always thought their catalogs and email promos looked a little on the "slick" side - now I know why!)
I don't expect to get the rebates I applied for (one for $50, one for $7)
Larry of Jonesboro AR (04/06/06)
Purchased a Fuji 19" LED monitor with promise of $120 in rebates. Filled out the Rebate Forms, sent all the stuff in and never received the rebates.
Tony of Three Rivers CA (04/06/06)
As with many others I submitted a $50 rebate for a Seagate 250GB hard drive via TigerDirect's OnRebate (1-16-2006). To my knowledge I completed all parts of the unusually long and complicated process for submitting a rebate (via the web, with dowloaded forms and okays, and then submitting required original documents by mail). Reason given for rebate being denied was lack of signature. It seems they design the rebate process to be complicated to promote mistakes so rebates can be denied. My shopping will be elsewhere now!!
Danny of Raleigh NC (03/26/06)
On 1/09/2006 I submitted a rebate for $50 to TigerDirect via OnRebate.com. I recieved notice on 2/21/2006 that the UPC code was not in the envelope. This is false, the UPC was submitted and included everything that as requested.
Mike of Phoenix AZ (02/24/06)
On 1/25/2006 I submitted a rebate for $70 through TigerDirect.com and thier processing center, OnRebate.com. I recieved notice on 2/24/2006 that the incorrect barcode was sent and the rebate was denied. This is false, the correct rebate was submitted and included everything that was requested.
Donna of Mastic NY (02/16/06)
I purchased a memory stick from TigerDirect that had a rebate of $20. I filled out the paperwork and mailed. I received an email stating my rebate had been accepted. Upon checking the status of my rebate, I learned it had been denied. Attempts to contact both tiger direct via email, and phone went unsuccessful.
Joel of Nashua NH (02/16/06)
Sent in info for rebate. They never sent my money...Wrote e-mail several times...the only reply I received was once and that time they responded by sending me another rebate form. Since then they ignore my letters.
Durwood of Kinston NC (02/14/06)
I purchased a Seagate 300Gb Serial ATA HD hard drive on 1-10-06. It had a $35 rebate---( I forgot to sign the rebate form and was forfeited my rebate-but this is not the problem). Tonight, 2-14-06, I was sent an e-mail and was informed that my rebate was void because I did not sign it. I called Tiger Direct to see if there was any recourse. They quickly informed me that it was my loss.
During the conversation, I ask the person if my product could have been refurbished because there there was only 280GB of space(out of 300GB). This bothered me because I had never been told, nor was it advertised, that the hard drive was refurbished. He informed me that it was advertised as refurbished and that it would be on my receipt.My receipt does not show that the product was refurbished. The deal with the rebate and the false advertisement had taught me a lesson. BUY from reliable people. No more Tiger Direct.com for me.
Kim of Mebane NC (02/07/06)
Bought a A-Open 16x dvd burner on 1/28/06. The unit stop reading and writing dvd's and cd's. Computer sees the hardware ut the unit as I stated stop reading and writing. this took place on 2/5/06. I called the store too see what can be done. Providing I had the receipt and original software and cable. The box was thrown away being that the unit was working. I spoke to Alex over the phone. I live 45 minutes from this one and only location in North Carolina. Well Alex stated that I need to call the Manufacturer (A-Open).
But I responded by saying that the unit is less than 2 weeks old and it should not have stop working. Alex then asked for my number and asked me if I remember the date I purchase the unit. I provided the information. Alex then asked if I had the box and all software that came with the unit. I told Alex I have everything but the box. He then stated that I could return the item with out original package. I requested to talked to the Manager. Alex put me on hold for about 2 minutes came back on the phone to say as he stated earlier. If I do not have the original box the store can not get credit for the unit.
I asked Alex well can't you take another unit off the shelf and swap it out and the keep that box. I'm not asking for money just a working unit. Alex then replied try the Manufacturer. We can not perform that task. It then replied I guess I out of $47+ dollars. ALex stated pretty much.
Bryan of Hamilton AL (02/01/06)
This is a tale of dealing with the Service Department from HELL. On Oct.15 2004 I sent off an order with a postal money order for a computer system that I thought was a deal from TigerDirect.com. I called to see if they received my order when I noticed the system had been removed from the site. They said an account in my name was set up but no order yet. I thought that was odd then.
Over the next few months I sent them 3 scans of the money order and then a fax. They would always say they'd get back to me after checking with their accounting dept but they never followed through and I'd have to repeat the process every time I called. After a year of getting nowhere and 20+ hours of my time David R, the Senior Account Manager, figured out the credit was applied to the wrong account. I'm still waiting for this refund after 15 months.
Janet of Dryden NY (01/23/06)
On Dec. 17,2004 I purchased a Wintergreen Monitor for 279.99 with an 80.00 rebate from Wintergreen, the monitor was to cost me $199.99. I called Wintergreen and spoke to a Kathy, Ashley, Kathy, lots of times and each time promised me that my rebate was in the mail They had actuallyn seen the check, they had seen the group of checks it was going out with. Today Jan.23, 2006, I have still not received my rebate.
After much frustration, I finally wrote to the person they said was CEO of Tiger Tiger Direct, who was Mr Carl Fiorentino. I wrote to him by snail mail and faxed him on September 9, 2005. Todate I have not received my rebate and all efforts to beg, plead and finally threaten has all been to no avail. Tiger Direct sahould not be allowed tom run this shell game and get away with this type of robbery. They should not be allowed to advertise any rebates and give us the costs without rebates.
Elizabeth of Rye NY (01/23/06)
On October 31, I purchased 2 computers addtional hard drives and ancillary products to be shipped to two addresses: P6734625 $692.89 and P6735073 $520.97. These were charged to my Amex Card and were to be shipped using my FedEx account - GROUND. All of this is clearly detailed in the invoice. The computers arrive FedEx3-day at a charge in excess of $200 (Tiger Direct agreed to reimbuse those charges as it was their mistake). Then we discovered that these systems were not as described - they were just a jumble of parts.
We put one of them together. It didn't work - that is, it crashed within 2 minutes of booting. Tiger Direct patched us through to tech support who told us that these were incompatible parts that's why they didn't work (afterwards we discovered that Tiger Direct does not have technical support - that apprently they had patched us through to one of the suppliers.) At any rate, we said we wanted to return these items. we were issued a call tag and TD agreed to pay all return fees. That was the last we heard form TD. Despite a promise of PS call tags, nonoe materialized. Despite a promise of reimbrusement of the FedEx charges, that has not happened either.
Bill of Columbia MO (01/23/06)
I received notice that I had been refused a $95.00 rebate on an LCD Monitor because of the lack of some signature. They had all of the information requested but obviously were looking for any excuse not to pay the rebate. I contacted TigerDirect (3 unanawered emails and one misleading telephone call placed by me) and OnRebate.com (an email that they promised to answer in 72 hours) and have yet to receive a response from anyone! X2Gen MG19Y 19" TFT LCD Monitor purchased 12/1/05.
Augustus of Cayman Islands (01/21/06)
Purchased Acer Mode lAL1714b on October 10 2006 for 259.99 plus sales tax with advertised rebate of $50 confirmed by sales person at time of purchase. Completed "Onrebate.com" rebate forms (which were unusually long, complicated, with required original documents attached. On rebate" is owned by Tiger Direct. Rebate claim was accepted on November 1, 2005 and we were notified that payment was processed on November 7, 2005. No check ever received, and now we get only BS replies to inquiries about our rebate payment.
Guy of Flushing NY (01/17/06)
I too never received my rebate for a compact flash card I purchased from them. First of all when shopping around they advertise the price as it would be after the rebate to lure you in. When you realize it's a rebate promotion, they provide a link right next to the price that brings you to "a" rebate form for the product. When I sent in the form with all the appropriate additions, I had to wait a month for a reply saying that I sent them the wrong rebate form. This is the same form that is linked to the product.
They said they'd allow me to send in the correct form (and I kept the clown on the line to make sure it was the right one) so I did. This time I received no response. After a month I called them and was confronted by more than one unreasonably antagonistic operators. By the conversation I had with them, I came to the conclusion that all their supposed rebates are scams and the people I was talking to have to deal with people who are ripped off all the time. The had very rehearsed (and robotically exclaimed) responses to questions that I had which should be unusual.
That was the first and only thing I ever got from Tiger Direct. I only wish I'd seen these posts before I ordered from them. Now I buy from newegg.com. They have very reasonable prices without the phony rebates.
Norman Honeywell of Laflin PA (01/17/06)
I am being denied over 195.00 in rebates on items I purchased from this company due to lack of signature. However when I did the forms prior to submission it stated it was taking my electronic signature. This company is doing a major rip-off to the general public
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