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Tiger Direct is a mainstay for many computer hobbyists and professionals. It offers a wide variety of parts, components, cases and so forth that are often difficult or impossible to find in local retail stores. Unfortunately, its customers seem to have more than their share of problems, as the complaints in these pages show.
To its credit, the company has corrected many of the complaints we've brought to its attention.
Problems with your rebate? Read Tiger Direct's suggestions.
Other problems? Here's what the company recommends:
TigerDirect is committed to providing every customer with best in industry service. If you have a concern related to an order placed with TigerDirect please give me the opportunity to prove our commitment by resolving your concern. I can be reached at Elizabeth.Hernandez@tigerdirect.com.
When contacting me please include as much information about you concern as possible, including any order or tracking numbers, so I can efficiently and expeditiously resolve the concern. I apologize in advance if we let you down and I pledge to make it right.
Sincerely,
Elizabeth Hernandez
Customer Service
Mike of Seattle WA (03/05/08)
Tiger Direct offers a price guarantee...from their website: TigerDirect.coms 30 day price protection policy: In the event our advertised price on an item falls within 30 days of your purchase date simply E-Mail us within 30 days of your original purchase date and we will issue you a Tiger Credit in the amount of the price drop good toward the purchase of anything else we sell.
Last month I bought a Logitec Remote Control for 79.00. The week after, over President's Day, it was advertised for sale at 69.00. I sent them an email asking for the guarantee. The first reply I received said that they would not pay the guarantee, as the product was now 99:
We apologize for the inconvenience. Our records show that the price of this item is now 99. We are unable to issue a price match for the price you requested at this time.
I wrote them back, to remind them that I emailed them about the lower price when the lower price was in effect, and that based on their guarantee, I should be reimbursed the 10 due to a lower price having been offered within 30 days of the sale. I received a second email telling me that they wouldn't honor the price guarantee because they don't provide guarantees on items with rebates:
Please note that the Tiger Direct Price Protection program does not include rebate offers. The Price Protection can only cover the original price of the item. We do apologize for the inconvenience.
However, there was no rebate on my original purchase, and no rebate offered on their 69 price. I even sent them a picture of their ad to prove it. With this email, I reminded them of their guarantee, and their obligation to fulfill a promise, and that I was likely to not do business with them again if they didn't honor their advertising. I received back an email granting the 10 as a credit - along with an insulting email that said:
The price protection policy we carry is one we have exclusively for customer service and we are in no way legally obligated to issue funds for changes in prices any more than we are obligated to charge you more if the price goes up a few days later.
Wow - no understanding on their end of their obligations based upon their advertising! I am guessing the run-around they gave me is standard operating procedure at Tiger Direct for price guarantees, so I'm not buying from them anymore, even through I have bought from them for over 10 years now. Egghead or Amazon for me from now on!
John of Bay City, MI March 1, 2008
John of Bay City MI (03/01/08)
I have made MANY purchases from Tiger Direct - I have yet to have any rebate be approved or paid. I still do business with them but never fall for items with low (rebate) prices that they don't honor. Rebates with Tiger Direct are a LIE!
They have inaccurate information - then they suggest you resubmit the rebate requirements - of course all you have are copies which are disallowed. Jerry of Dulles, VA March 1, 2008
Jerry of Dulles VA (03/01/08)
I purchased an item with TigerDirect which offered a rebate. I submitted the rebate and eventually received 20 as promised. I deposited the check and was later assessed a 25 fee after the check bounced. I have repeatedly emailed and called TigerDirect and OnRebate.com which offered the rebate. I have periodically gotten a couple of responses from OnRebate.com asking for more information then nothing for months until I start over.
I am out the 20 rebate check plus a 25 bank fee for the bounced check and of course lots of wasted time. James of Lawton, OK February 27, 2008
James of Lawton OK (02/27/08)
I have been lucky with my emachine T4010. I got it for Christmas of 2006 and haven't had any problems so far. I did upgrade the ram so I could install Windows Vista free upgrade. I hope I don't have any problems like others have had with their computers. I have had 2 other Gateway computers in the last 11 years, and they still work.
John of Germantown, WI February 27, 2008
John of Germantown WI (02/27/08)
I purchased a Samsung 56 DLP TV set and extended warranty from Tiger Direct in August of 2006. I started having trouble with a temperature sensor that would shut the TV off after 1/2 hour, in November of 2007. I have been calling Tiger Direct to use my extended warranty since then. They keep telling me they will have a technician contact me. It's now 4 months later. I have never received any call from a technician. I contact them at least 3 times a week. If there was some way I could sue for breach of contract I'd love to do it.
Louis of Vallejo, CA February 2, 2008
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