Complain about a product or service

Tiger Direct

Tiger Direct • Defective • Damaged • Extended warranty • Incomplete shipments • Rebates • Customer service --- • Rebate advice from Tiger Direct

Tiger Direct is a mainstay for many computer hobbyists and professionals. It offers a wide variety of parts, components, cases and so forth that are often difficult or impossible to find in local retail stores. Unfortunately, its customers seem to have more than their share of problems, as the complaints in these pages show.

To its credit, the company has corrected many of the complaints we've brought to its attention.

Problems with your rebate? Read Tiger Direct's suggestions.

Other problems? Here's what the company recommends:

TigerDirect is committed to providing every customer with best in industry service. If you have a concern related to an order placed with TigerDirect please give me the opportunity to prove our commitment by resolving your concern. I can be reached at Elizabeth.Hernandez@tigerdirect.com.

When contacting me please include as much information about you concern as possible, including any order or tracking numbers, so I can efficiently and expeditiously resolve the concern. I apologize in advance if we let you down and I pledge to make it right.

Sincerely,

Elizabeth Hernandez
Customer Service

Louis of Vallejo CA (02/02/08)
On June 30th, 2007 I bought 662.67 worth of computer parts from TigerDirect.com. This total included two (2) mail in rebates. One for 50.00 from On-Rebate.com for a 17 color monitor, and one for 20.00 from the Rebate Processing Center for a power supply unit.

Both rebates were denied because they claim I made the above purchase from TigerDirect.com on July 1, 2007, and both rebate offers expired @ midnight on June 30th. I have documentation that clearly shows I made the purchase on June 30th before the midnight deadline. I resubmitted both rebate requests with documentation showing I did everything required for the rebates, yet both rebates were denied a second time.

I have emailed TigerDirect.com three (3)times just to be told to send my complaint in writing. On November 11, 2007 I sent TigerDirect.com a certified (20) page letter detailing my complaint (to the address above again per their request). My letter was received by TigerDirect.com on 11/16/07 and signed for by a Claudia Vargas. DigerDirect has yet to communicate whether they plan on making good the 70.00 in rebates I am still waiting to collect, nor have they so much as aknowledged receiving my letter.

I just read in Reuters (Jan 27, 2008) that TigerDirect.com has had widespread complaints, customer lawsuits and now an investigation by Florida's attorney general alleging that TigerDirect fails to pass on manufacturer's rebates to customers. I have to agree with this article, as I am one of those customers that is short 70.00 I was very much counting on when I made this latest purchase from TigerDirect.com

In June 2007 I bought over 1,000 worth of computer products from TigerDirect.com. This June 30th purchase for 662.67 was in great part because of the two very attractive mail in rebates. I was counting on the 70 in mail in rebates. It is too late to return the items I purchased from TigerDirect.com, yet they were paid immediately by credit card for the entire purchase. Something need to be done to this company. I will gladly be a part of any class action lawsuit against them!

Pj of Clearfield, PA January 7, 2008

Pj of Clearfield PA (01/07/08)
I ordered a refurbished computer that seems to work well and the shipping was free. However, they sent some kind of pop up software that i didnt order, which was rated as poor to mediocre so i asked for an RMA to return it. I had told my credit card company and they said they couldnt remove the disupted amount because they had cleverly added it in with the cost of the computer and i wasnt disputing that charge.

AFter months of emailing back and forth i finally got an RMA, returned it at my own expense and nothing. after nearly a year i got an email today that said they wouldnt be issuing another RMA--which i didnt need, i need my refund. There should be a way that warnings redirecting to sites like this pop up when anyone goes to their website to order anything.

Daniel of Albany, OR January 7, 2008

Daniel of Albany OR (01/07/08)
Never received rebate check. Refusing to reissue check after 90 days even though they have confirmation that the original check was never cashed. I never received it.

L of Quemado, NM January 3, 2008

L of Quemado NM (01/03/08)
I ordered a refurbished laptop computer. It arrived with some installation stuff still needing to be done by the factory (stuff I had no idea of how to deal with) and no drivers. No sound, no wireless, no nothing. I sent it to my brother in law to deal with and he talked to Tiger Direct, had to send it back to them. It has been over a month since I paid for that computer, I have no computer! Tiger Direct didn't even bother replying to my email. I will never buy from Tiger Direct again.

I had to buy a laptop from another source so I could work! I'm out the money until/unless Tiger Direct ever sends the original laptop, fixed, to me or my brother in law or they say it can't be fixed and give me a refund.

Tim of St Louis, MO January 1, 2008

Tim of St Louis, MO (01/01/08)
My son bought his high school graduation computer from Tiger Direct.  He spent over 1,000 for an unassembled computer.

Upon receiving the multiple boxes we found the tower was broken.  Sent it back only to receive the second one, broken as well. My son did not want to send this one back, he wanted to start building his system. Once everything was in place he started the computer, it would not work. I have a friend who knew someone at Best Buy and they analyzed the problem to be the hard drive, so we sent it back to Tiger Direct. The replacement they sent was bad as well.  Went to Best Buy to purchase a new hard drive, it worked.

Six months later and two days before Christmas the power supply needed to be replaced. Went to Best Buy and bought a replacement. Hooked it up and it works for about an hour.

Frustrated we took the computer to Best Buy to have analyzed by the GEEKS.  59 later we find out that the processor and motherboard need to be replaced. Called Tiger only to be told that they cannot do anything, has to be sent to the manufacturer. 

David of Northridge, CA December 31, 2007

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