Complain about a product or service

Tiger Direct

Tiger Direct • Defective • Damaged • Extended warranty • Incomplete shipments • Rebates • Customer service --- • Rebate advice from Tiger Direct

Tiger Direct is a mainstay for many computer hobbyists and professionals. It offers a wide variety of parts, components, cases and so forth that are often difficult or impossible to find in local retail stores. Unfortunately, its customers seem to have more than their share of problems, as the complaints in these pages show.

To its credit, the company has corrected many of the complaints we've brought to its attention.

Problems with your rebate? Read Tiger Direct's suggestions.

Other problems? Here's what the company recommends:

TigerDirect is committed to providing every customer with best in industry service. If you have a concern related to an order placed with TigerDirect please give me the opportunity to prove our commitment by resolving your concern. I can be reached at Elizabeth.Hernandez@tigerdirect.com.

When contacting me please include as much information about you concern as possible, including any order or tracking numbers, so I can efficiently and expeditiously resolve the concern. I apologize in advance if we let you down and I pledge to make it right.

Sincerely,

Elizabeth Hernandez
Customer Service

David of Northridge CA (12/31/07)
Tiger Direct is the epitome of a company that rips off consumers and flaunts its overt non-responsiveness to consumer concerns on the products they sell, the exorbitant shipping costs, and general carelessness. The shipping charges are through the roof. I tried to arrange shipping on my own account. No one there was willing to give me the pickup location for the packages. I called, e-mailed, and faxed. Concerns are intentionally ignored.

Wasted too much time on this company that does not care. With the exception of one person, all the customer service people were a combination of rude, careless, and incompetent. Absolutely do not buy anything from this company. I have already filed my complaint with the Better Business Bureau located in the Miami area. You should do so as well.

Joseph of Saint Petersburg, FL December 14, 2007

Joseph of Saint Petersburg FL (12/14/07)
I was ripped off on my rebate. A class action suit is required. Florida States attorney where are you?

I spent 45 minutes filling out forms on one rebate. I confirmed all OK and no refund ever came after multiple complaints and promises.

Tommy of Maplewood, MN November 29, 2007

Tommy of Maplewood MN (11/29/07)
I was sent the wrong motherboard. My sales rep, Douglas Rehor, told me he would send me the correct board. I have not received it, and he does not return my calls.

I lost a 700 sale because I told the customer I was waiting on his board to build his computer; after two weeks he called and canceled his order.

Mike of 5088 Harvest Drive, PA November 23, 2007

Mike of PA (11/23/07)
Tigerdirect.com uses arcane rules to screw their customers out of rebates. In the past I've only needed a packing slip to receive one, yet TigerDirect's packing slip says just go to website for rebate. In the meantime my box got thrown out. I found out that without the UPC code, no rebate--and absolutely no one caring at this company. They actually hung up on me. I lost 40 due to rules that a customer friendly company should make clear on the packing slip at point of receipt. Instead, I'm sure this is something they hope happens.

Theron of Eaton Rapids, MI November 15, 2007

Theron of Eaton Rapids MI (11/15/07)
When ordering components for a complete computer system from Tiger Direct. The first time the order arrived the MB box was opened and the static bag was open. The bag seals were broken, the game was missing as was the SLI bridge. I called and started an RMA, but they refuse to cross-ship even though as a business customer we had spent 35,000 with them last year. I finally was forced to ship the MB back and wait a week for the new one to arrive. When it did, this one was in even worse shape with the box being torn. The customer service rep refused to believe that anyone could have opened the box even though it clearly had been.

Tiger Direct again refused to cross-ship the order. EVERY order I have ever made with Tiger Direct/ Global computers (business side of same company) has had at least one error. It be better spending a little more money and getting what you want, when you want it, in the condition you expect it, from ANY other company.

Alan of Black Canyon City, AZ November 12, 2007

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