Complain about a product or service

Tiger Direct

Tiger Direct • Defective • Damaged • Extended warranty • Incomplete shipments • Rebates • Customer service --- • Rebate advice from Tiger Direct

Tiger Direct is a mainstay for many computer hobbyists and professionals. It offers a wide variety of parts, components, cases and so forth that are often difficult or impossible to find in local retail stores. Unfortunately, its customers seem to have more than their share of problems, as the complaints in these pages show.

To its credit, the company has corrected many of the complaints we've brought to its attention.

Problems with your rebate? Read Tiger Direct's suggestions.

Other problems? Here's what the company recommends:

TigerDirect is committed to providing every customer with best in industry service. If you have a concern related to an order placed with TigerDirect please give me the opportunity to prove our commitment by resolving your concern. I can be reached at Elizabeth.Hernandez@tigerdirect.com.

When contacting me please include as much information about you concern as possible, including any order or tracking numbers, so I can efficiently and expeditiously resolve the concern. I apologize in advance if we let you down and I pledge to make it right.

Sincerely,

Elizabeth Hernandez
Customer Service

Alan of Black Canyon City AZ (11/12/07)
I ordered from Tigerdirect.com (Oct. 27, 2007) an AMD Retail Version CPU and a tube of thermal paste. The website clearly stated the CPU was in stock. The next day I got an email stating the CPU was back-ordered but the small tube of thermal paste was shipped. They charged me 8.95 to ship the paste. I called the next day and was told I would receive the CPU the next week. I called again on Nov. 14 and was told that the back-ordered CPU will not come in, and maybe I should choose another. I complained that I was charged 14.95 total for a little tube of thermal paste that I don't need since the CPU will never ship. I got nothing but silence from customer service. TigerDirect is one of the worst online retailers I have ever dealt with. Stay away from these people.

Shane of Loma Linda, CA September 25, 2007

Shane of Loma Linda, CA (09/25/07)
I ordered a 42 LCD Vizio tv from Tiger Direct and then canceled the order to purchase a larger 46".  I never received my money back and it has been more then 30 days.  They told me the check was in the mail weeks ago.

Not only that, it also took 3 weeks to get the tv I purchased.

Gail of Geneva, IL August 22, 2007

Gail of Geneva, IL (08/22/07)
On 10/30/06 I purchased a new Westinghouse laptop.  I also purchased an extended warranty.

On 8/14/07 the power cord on the laptop no longer worked, so I called Tigerdirect and was told to call Westinghouse. I gave the serial number to Westinghouse and was told that the laptop's 1 year warranty expired 6 weeks ago!   Tigerdirect insists I purchased a new unit and was shipped a new unit but according to Westinghouse that laptop's 1 year warranty started July, 2006.

I just get the run around from Tigerdirect.  I have an extended warranty and I still have (or should have) the one year warranty in effect.

William of Manchester, NJ August 20, 2007

William of Manchester, NJ (08/20/07)
I ordered memory for my laptop, which turned out to be the wrong size. I called Tiger Direct and received a RMA.  They advised me to return it to the location from where I received it.

After several phone calls and emails, they are telling me that I should have returned it elsewhere. They have no phone number or anyway to contact the people who sent it to me so I can try to track it.

I am out 70.

Russ of Palm Coast, FL July 25, 2007

Russ of Palm Coast FL (07/25/07)
I ordered a Gateway GT52235E computer from tiger direct . They informed me the it was on back-order and about a month wait. I decided to cancel the order. I did receive a confirmation from TD that the order was canceled. TD clearly states in red letters under their terms and conditions that no item will be billed until it is shipped.

I thought the issue was finished until I received my Discover Card statement showing I was billed by TD FOR 407.10 I called TD and they gave me a big runaround, after several more calls they reluctantly agreed to refund my money. I asked that they send me an e-mail to confirm the refund. They refused!

I do not know at this moment if I'll ever get my money back.

Wayne of Saint Robert, MO July 10, 2007

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