Complain about a product or service

Tiger Direct

Tiger Direct • Defective • Damaged • Extended warranty • Incomplete shipments • Rebates • Customer service --- • Rebate advice from Tiger Direct

Tiger Direct is a mainstay for many computer hobbyists and professionals. It offers a wide variety of parts, components, cases and so forth that are often difficult or impossible to find in local retail stores. Unfortunately, its customers seem to have more than their share of problems, as the complaints in these pages show.

To its credit, the company has corrected many of the complaints we've brought to its attention.

Problems with your rebate? Read Tiger Direct's suggestions.

Other problems? Here's what the company recommends:

TigerDirect is committed to providing every customer with best in industry service. If you have a concern related to an order placed with TigerDirect please give me the opportunity to prove our commitment by resolving your concern. I can be reached at Elizabeth.Hernandez@tigerdirect.com.

When contacting me please include as much information about you concern as possible, including any order or tracking numbers, so I can efficiently and expeditiously resolve the concern. I apologize in advance if we let you down and I pledge to make it right.

Sincerely,

Elizabeth Hernandez
Customer Service

Wayne of Saint Robert MO (07/10/07)

I ordered a 46 LCD HDTV on 22 June 07 and paid 177.50 for postage and handling. It is 10 July and I still do not have a TV. I have spoken to at least ten customer service reps, who either transfer me to an answering machine, place me on endless hold with horrible music, or tell me the same thing - A trace has been placed on it and it's being processed. It's been processed for a week now.

James of Valrico, FL May 18, 2007

James of Valrico FL (05/18/07)
A 2-1/2 inch internal notebook hard drive was ordered on 16 May 2007. It was a Seagate 160GB 5400/8MB 2.5 Mobile HD, Seagate SKU TMD-160A BM The drive was delivered by UPS, 2nd day air as contracted. When opened, it was discovered that the anti-static bag containing the drive was already cut apart and unsealed. I called their 800 number on the packing slip immediately.

The first call center person suggested plugging the drive into the notebook computer to see if it would work. He also said it would take about 2 weeks to turn around a replacement drive. After some discussion about the unacceptability of this, he hung up.

Between the previous call and the next call to their 800 number, I connected the drive to an Apricorn EZ-UP-Universal drive upgrade kit to enable me to connect the drive to a USB port of an already fully functional notebook as an external drive to test the drive and see if the drive had actually been formatted and used by a previous owner.

On plugging the connecting the supposedly new drive to the computer using the USB port, some software already on the drive automatically started and installed things or chaged things on the original hard drive still in the notebook. Realizing that some software on the supposedly new drive had done something to the original operating system and hard drive still in the notebook, I decided to examine the drive contents to see it it could be determined what it was.

Examining the drive led to the discovery that some person named Bob had already used the supposedly new drive and had installed his Windows operating system on it. I immediately called the 800 number for Tiger direct again. This time, I got a different person at their call center. This person didn't believe any of this but offered an exchange that would still take two weeks. This is still unacceptable. I wanted to know how, when I had paid for 2nd day service, a new drive would be delivered overnight and how the now corrupted operating system and files on the already existing drive in the notebook were going to get fixed. This person offered to transfer me to a supervisor and whereupon I was disconnected.

On calling a third time, I asked immediately to speak to a supervisor. This supervisor proceeded to tell me what a computer expert he is and how what I am describing is completely impossible to occur. He still offered the 2 week process of exchange, but denied any responsibility for damaging the operating system and data on the computer to which the drive had been attached.

Peter of Fountain Valley, CA May 18, 2007

Peter of Fountain Valley CA (05/18/07)
Order # I8016318. I ordered a heatsink with 10 rebate. I attempted to apply for the rebate, it says it's for Canadian residents only. I contacted Tiger Direct for this issue. They gave me another rebate form, but that rebate form has been expired. It was a horrible experience.

Roger of Chapel Hill, NC May 18, 2007

Roger of Chapel Hill NC (05/18/07)
It is indeed very difficult to get a rebate out of OnRebate. They reject rebates with nothing wrong with the submission and when they do accept it it takes months to get the rebate. TigerDirect and OnRebate are the same company do TigerDirect cannot say it is a OnRebate problem. TigerDirect offers many good deals with rebates, but if you cannot get the rebate it is not worth it. I wonder if TigerDirect set up OnRebate with a different name to obscure the fact they are part of the same listed company SYX.

Sarah of Waukesha, WI May 7, 2007

Sarah of Waukesha WI (05/07/07)
I purchase a computer and monitor from tiger direct. The total cost was 968.37 with 205 in rebates due. Due to shipping issues, wrong part and lack of parts my rebate time expired.I explained to them the situation and after a month of emails. I called. I spoke with a rep who took the report and put me on hold for 30 seconds to speak to his manager about this. After the pretend talk he came back on and said there was nothing that they could do and I could send it back.

I said I had to speak with my IT person and I would get back to them. I emailed them the response my IT person said and never got a response I had to email it three times finally tonight I got a reponse saying there is nothing that they could do but to shop again at tiger direct.

Sharon of Belvidere, IL April 4, 2007

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