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Tiger Direct is a mainstay for many computer hobbyists and professionals. It offers a wide variety of parts, components, cases and so forth that are often difficult or impossible to find in local retail stores. Unfortunately, its customers seem to have more than their share of problems, as the complaints in these pages show.
To its credit, the company has corrected many of the complaints we've brought to its attention.
Problems with your rebate? Read Tiger Direct's suggestions.
Other problems? Here's what the company recommends:
TigerDirect is committed to providing every customer with best in industry service. If you have a concern related to an order placed with TigerDirect please give me the opportunity to prove our commitment by resolving your concern. I can be reached at Elizabeth.Hernandez@tigerdirect.com.
When contacting me please include as much information about you concern as possible, including any order or tracking numbers, so I can efficiently and expeditiously resolve the concern. I apologize in advance if we let you down and I pledge to make it right.
Sincerely,
Elizabeth Hernandez
Customer Service
Kim of Mebane NC (02/07/06)
Bought a A-Open 16x dvd burner on 1/28/06. The unit stop reading and writing dvd's and cd's. Computer sees the hardware ut the unit as I stated stop reading and writing. this took place on 2/5/06. I called the store too see what can be done. Providing I had the receipt and original software and cable. The box was thrown away being that the unit was working. I spoke to Alex over the phone. I live 45 minutes from this one and only location in North Carolina. Well Alex stated that I need to call the Manufacturer (A-Open).
But I responded by saying that the unit is less than 2 weeks old and it should not have stop working. Alex then asked for my number and asked me if I remember the date I purchase the unit. I provided the information. Alex then asked if I had the box and all software that came with the unit. I told Alex I have everything but the box. He then stated that I could return the item with out original package. I requested to talked to the Manager. Alex put me on hold for about 2 minutes came back on the phone to say as he stated earlier. If I do not have the original box the store can not get credit for the unit.
I asked Alex well can't you take another unit off the shelf and swap it out and the keep that box. I'm not asking for money just a working unit. Alex then replied try the Manufacturer. We can not perform that task. It then replied I guess I out of 47+ dollars. ALex stated pretty much. Bryan of Hamilton, AL February 1, 2006
Bryan of Hamilton AL (02/01/06)
This is a tale of dealing with the Service Department from HELL. On Oct.15 2004 I sent off an order with a postal money order for a computer system that I thought was a deal from TigerDirect.com. I called to see if they received my order when I noticed the system had been removed from the site. They said an account in my name was set up but no order yet. I thought that was odd then.
Over the next few months I sent them 3 scans of the money order and then a fax. They would always say they'd get back to me after checking with their accounting dept but they never followed through and I'd have to repeat the process every time I called. After a year of getting nowhere and 20+ hours of my time David R, the Senior Account Manager, figured out the credit was applied to the wrong account. I'm still waiting for this refund after 15 months. Janet of Dryden, NY January 23, 2006
Janet of Dryden NY (01/23/06)
On Dec. 17,2004 I purchased a Wintergreen Monitor for 279.99 with an 80.00 rebate from Wintergreen, the monitor was to cost me 199.99. I called Wintergreen and spoke to a Kathy, Ashley, Kathy, lots of times and each time promised me that my rebate was in the mail They had actuallyn seen the check, they had seen the group of checks it was going out with. Today Jan.23, 2006, I have still not received my rebate.
After much frustration, I finally wrote to the person they said was CEO of Tiger Tiger Direct, who was Mr Carl Fiorentino. I wrote to him by snail mail and faxed him on September 9, 2005. Todate I have not received my rebate and all efforts to beg, plead and finally threaten has all been to no avail. Tiger Direct sahould not be allowed tom run this shell game and get away with this type of robbery. They should not be allowed to advertise any rebates and give us the costs without rebates. Elizabeth of Rye, NY January 23, 2006
Elizabeth of Rye NY (01/23/06)
On October 31, I purchased 2 computers addtional hard drives and ancillary products to be shipped to two addresses: P6734625 692.89 and P6735073 520.97. These were charged to my Amex Card and were to be shipped using my FedEx account - GROUND. All of this is clearly detailed in the invoice. The computers arrive FedEx3-day at a charge in excess of 200 (Tiger Direct agreed to reimbuse those charges as it was their mistake). Then we discovered that these systems were not as described - they were just a jumble of parts.
We put one of them together. It didn't work - that is, it crashed within 2 minutes of booting. Tiger Direct patched us through to tech support who told us that these were incompatible parts that's why they didn't work (afterwards we discovered that Tiger Direct does not have technical support - that apprently they had patched us through to one of the suppliers.) At any rate, we said we wanted to return these items. we were issued a call tag and TD agreed to pay all return fees. That was the last we heard form TD. Despite a promise of PS call tags, nonoe materialized. Despite a promise of reimbrusement of the FedEx charges, that has not happened either.
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