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Tiger Direct is a mainstay for many computer hobbyists and professionals. It offers a wide variety of parts, components, cases and so forth that are often difficult or impossible to find in local retail stores. Unfortunately, its customers seem to have more than their share of problems, as the complaints in these pages show.
To its credit, the company has corrected many of the complaints we've brought to its attention.
Problems with your rebate? Read Tiger Direct's suggestions.
Other problems? Here's what the company recommends:
TigerDirect is committed to providing every customer with best in industry service. If you have a concern related to an order placed with TigerDirect please give me the opportunity to prove our commitment by resolving your concern. I can be reached at Elizabeth.Hernandez@tigerdirect.com.
When contacting me please include as much information about you concern as possible, including any order or tracking numbers, so I can efficiently and expeditiously resolve the concern. I apologize in advance if we let you down and I pledge to make it right.
Sincerely,
Elizabeth Hernandez
Customer Service
Thomas of Farmer City IL (02/26/09)
purchased a laptop with ca anti-virus that supposedly included a rebate. once again tiger leaves me holding an empty rebate bag.
i lost the money that was to be refunded plus i have anti-virus that i feel is very compromised. Michael of Washington, MI February 24, 2009
Michael of Washington MI (02/24/09)
I made a purchase from Tigerdirect 1yr +/-ago. I made certain, as I do with all my online purchases, that no newsletter/email options were selected. After the months that this has been going on I can only conclude that this has apparently become a personal thing with someone at their company. A couple of months ago, out of the blue, I began receiving emails from Tigerdirect. Non-stop, Daily emails that continue regardless of ALL ATTEMPTS to get them to stop. Their responses ranged from; I do not see this [my] e-mail in the system. Please provide your account phone number, to the oft repeated; We have processed your request to be removed from our mailing list. Please allow up to 48 hours for this to be processed.
The most recent response was, Current records indicate that one of our representatives was able to assist you with this issue before we were able to reply to this email. Please advise us if there is anything further we can assist you with., as the responses and junk mail continues to pour in. Will it ever end, who knows.
When I go to open my email account, as in the movie, What About Bob, he's always there. Joe of Staten Island, NY February 16, 2009
Joe of Staten Island NY (02/16/09)
I purchased a computer from Tigerdirect.com with a two year extended warranty. The computer failed on December 18, 2008 and I called the warranty company to set up a repair. It took them over three weeks to send someone and they told me the computer needs a motherboard and a power supply. I had the Technician take the computer to his shop so when they send him the new parts he can fix the computer.
It is now almost two months since we called and the computer is still not repaired. I had to buy a new computer for my client so they could at least work. Every time I call I get the excuse that they are waiting for a motherboard. I told them to use any motherboard to repair the computer they keep telling me that they need just one which they are still waiting for.
My client has been without their PC for two months, I had to purchase a new computer with MS Office so they can work. They are without their documents which are still on the hard drive. It has cost them the price of a new computer and countless hours calling them to get nowhere. Two months is unacceptable service. Mike of Zanesville, OH February 15, 2009
Mike of Zanesville OH (02/15/09)
I recently received two 40.00 rebate coupons for tv converter boxes. I applied for through Tiger Direct online order service but never received anything. I also ordered computer parts order #w49538801011 which had a 30.00 and 15.00 rebate on what I ordered. But never received either rebate discount.
I received a computer tower which was damaged when I received it. The outside front case was cracked upon arrival at my address. So I am out 45.00 in rebates on items ordered that was damaged upon arrival and I am out 80.00 in rebates for television converter boxes. Derek of Cameron, MT January 22, 2009
Derek of Cameron MT (01/22/09)
In 12 months, Tiger Direct has seen nearly 14,000 worth of business from me. Tiger Direct has lost my account due to poor customer support. Several weeks ago, I purchased a computer system on Tiger Direct's website, the total price was a hair under 1,000.00 The system was advertised (and still is advertised) on their website as having a Radion HD4850 video card. This is one of the key reasons I purchased the system. I do high end graphics and animation work for a living, and needed the dual monitor support the HD4850 card offered.
The system took 2 weeks to arrive (which wasn't a problem), and when I opened it, I noticed the video card it came with was the AX4850, which is a comparable card but it lacks the dual monitor support. This makes the card unusable by me, I need 2 monitors for the system to work as I need it to (and as it is advertised by Tiger Direct). This system was apparently drop shipped from IBuyPower, even though I purchased it through and was charged by Tiger Direct. There was a flyer taped to the inside box saying to contact IBuyPower with questions, problems, etc. I followed the instructions and spoke to a rep from IBuyPower, they told me that since I did not buy the system from them directly, they could not help me and said I had to contact Tiger Direct.
I contacted Tiger Direct and spoke to a rep named JT, he told me that I had to deal with IBuyPower and Tiger Direct couldn't help me. At this point it became obvious I was getting the run around, but I spoke to several more people at Tiger Direct trying to rectify my problem. They would continue to pawn it off on IBuyPower who in turn would pawn it off on Tiger Direct. I spent over one week dealing with both companies on the phone and still have not been satisfied. I do not want money back, I do not want discounts, I simply want to get the correct video card, the one that is advertised on their website and the one that I was charged for.
Tiger Direct no longer will accept calls from me in reference to my problem, when I call and give them my order number I am told that they can't assist me any further, one rep actually said get over it already. I will never order from them again, and I will recommend to all of my friends and my network of associates to not shop at Tiger Direct.
I have now been one system short in my business for nearly 3 weeks, I just purchased the correct video card from NewEgg yesterday and it should be in my office after the coming weekend, but I am not satisfied with Tiger Direct and they have not resolved this problem. I have ALL of my email's with Tiger Direct and detailed notes on who I spoke to and when, and what they told me. I have been lied to several times and am very upset over this situation. I feel they have falsely advertised a system and will not live up to their guarantee. It is a crime and I deserve to get what I paid for. Thomas of Hunters Creek Village, TX January 2, 2009
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