Complain about a product or service

Tiger Direct

Tiger Direct • Defective • Damaged • Extended warranty • Incomplete shipments • Rebates • Customer service --- • Rebate advice from Tiger Direct

Tiger Direct is a mainstay for many computer hobbyists and professionals. It offers a wide variety of parts, components, cases and so forth that are often difficult or impossible to find in local retail stores. Unfortunately, its customers seem to have more than their share of problems, as the complaints in these pages show.

To its credit, the company has corrected many of the complaints we've brought to its attention.

Problems with your rebate? Read Tiger Direct's suggestions.

Other problems? Here's what the company recommends:

TigerDirect is committed to providing every customer with best in industry service. If you have a concern related to an order placed with TigerDirect please give me the opportunity to prove our commitment by resolving your concern. I can be reached at Elizabeth.Hernandez@tigerdirect.com.

When contacting me please include as much information about you concern as possible, including any order or tracking numbers, so I can efficiently and expeditiously resolve the concern. I apologize in advance if we let you down and I pledge to make it right.

Sincerely,

Elizabeth Hernandez
Customer Service

Thomas of Hunters Creek Village TX (01/02/09)
I have purchased over 30K from them via the internet now they charge TX sales tax for internet orders just to make 8.25% more profit The freight is already too high or higher than the freight companies charge if they don't correct this I will buy from who they buy from and cut them out

Just late delivery

Jason of Oklahoma Ctiy, OK December 30, 2008

Jason of Oklahoma Ctiy OK (12/30/08)
I have ordered many products from this company in the past, and been happy, but lately their quality control and customer service have been going downhill. In the last few months, I've had several orders in which they either sent me the wrong item or one or more items were not functional upon arrival. Each time one of these has happened, it has been a fight to either get the correct item or get my money back.

In one case they never did return my money, even though they acknowledged they had received the returned merchandise and I followed all of their instructions to the letter. After a month of getting the run around and no refund, I had to file a dispute with my credit card company to get my money back. If you are feeling lucky, their prices are tempting; if you need quality service and support, look elsewhere.

I have spent much time and money getting the items I got there replaced or ordering the same item for a greater price due to sales that ended at other suppliers.

Kai of Boise, ID December 20, 2008

Kai of Boise ID (12/20/08)
I ordered 3 digital picture frames on the internet on December 12th, for Christmas. I had them shipped to my billing address (simple) and used a trusted credit card. I recieved an email that said my order was successful, then 3 days later got 2 more emails that said there was a hold on the order and I needed to call customer service. I tried every number on their website, but was only able to reach one customer service representative over the course of three days of near-constant calling, wherein I recieved only busy signals (mind you, I was calling from CHINA! expensive) I was told (after a 45 minute holding period) that he could not help me, that I must call one of the other numbers. I told him the troubles I had been having, and he gave me a new number.

Well, guess what. Same problem, constant busy signal, day and night. Christmas came and went, no gifts arrived for my family, and I'm upset. I have their number on auto redial for the past 2 days, because I'm so mad and feel so helpless- I don't have any idea what's up with this company but won't EVER shop here again.

One ruined Christmas. Still no product.

James of Steubenville, OH December 10, 2008

James of Steubenville OH (12/10/08)
I made my first purchase with Tiger Direct on November 29th. The ordering went thru without a hitch and it gave me a delivery date of the following Wednesday. The next day I went online to check my order and found it was now back ordered! I was unhappy and did a little online research about this company. The more I read the more I considered cancelling my order.

Calling the companies representatives they promised me it would be in stock by December 11th. On December 7th my order shipped and I received it yesterday. I am more than pleased with the purchse, the merchandise arrived in perfect condition and I would definitely consider purchasing from them again.

Mark of Smithfield, NC December 4, 2008

Mark of Smithfield NC (12/04/08)
Called 11/11 with Warranty claim. Their warranty company Called and spoke to Joe at ext 3015 WACA said they would call with tracking number for part on 11/19. No call, on 11/20 we spoke to Maurice, still no part and no tracking number. 11/22 called Tiger direct and spoke to Abraham at ext 5803, who said it was a Warranty issue. 11/24 spoke to Charles at Tiger Direct who called his Supervisor Carlos who was supposed to call WACA. Still nothing from either.

12/2 my wife calls WACA, and they told her the lamp to fix the TV would be here today 12/3. No bulb, and no call. I called WACA tonight and spoke to john who said the warranty had been denied. TV is under warranty until 2009. Need either a new TV or repairs performaed as promised with the Extended warrant we purchased at time of sale. Thanks

Tori of York, PA December 3, 2008

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